Bookmarks won't show in Reader 7

We have a 250+ page document that was originally created with InDesign (CS2). I used Acrobat 8 (CS3) to add links and create bookmarks. The pdf was saved with the property to open with bookmarks and pages. Then, security was added. We would like the document to be compatible with earlier versions of Reader.
When testing in Reader 7, the document doesn't open with bookmarks and bookmarks are greyed out as a menu item in Navigation Tabs. Tested the document on another computer as well. Removed the security and even changed the property to standard open. Nothing seems to work.
Suggestions, please.
Susan

It's pdf version 1.4. I went as far back as some users might need.

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