Boot Camp Installation - Grey screen before installing Windows

So I just got a new iMac and I am trying to install BC. I went through all the steps (making a FAT USB drive, buying a copy of windows, partitioning 150GB for windows).  Then I clicked the Start Installation and the computer rebooted.
However, I have been stuck on a grey screen for about 45 minutes.  There is no Apple logo (there was one for the first minute of the reboot) and now there is a big no-smoking symbol (without the cigarette of course.  you know the symbol that is a circle with a line).  Beneath it is the spinning ball thingy saying it is doing something.
Should I just let it run or try a hard restart?

I think after weeks of searching I have finally narrowed it down, based on what I have read, to a disk drive problem. It seems to be something wrong with the EFI or the entire disk drive in general. I am taking it to the apple store tomorrow and I highly doubt they will do anything.

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    Well, I got off the grey screen by doing a force shutdown and re-installing Snow Leopard, in case anyone else is having the same problem.  I'm now in the process of verifying that everything that was on my machine is still functional before I contemplate "upgrading" to Lion again.  Needless to say, I recommend regular backups.  I've been doing so for a long time and have never needed the backup until now -- I'm glad I have it!

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    Reinstalling Mavericks depends on several factors:
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