Boot failure - white screen corrupted with yellow repeated bit-pattern.
Hi
I have had a quick look at the postings esp those with pictures and can't find a similar prob to mine. My white 24" iMac hasn't been able to boot for months now, except a couple of times but it then subsequently started playing up. As well as a boot failure the white boot screen has yellow bit-patterns on it, usually horizontal or speckled. I have been able to run the diagnostics program from the OSX disc but it didn't find any problems. The computer displays and animates the spinning wheel while booting, but overlaid on the corrupted white screen, and then 99% of time gets no further.
I have made 5 screenshots with my 3G iPhone, the first two are of one boot attempt, the third is another boot attempt (note slightly different bit pattern - this one is the most common I get) and last two are of a successful boot attempt into AHT (Apple Hardware Test). If anyone recognizes this type of screen problem please do reply.
Standard boot attempt (1) - two photos showing spinning wheel:
https://files.me.com/funkypuck/e0nt8c
https://files.me.com/funkypuck/nts1nu
Standard boot attempt (2) - one photo showing typical screen corruption:
https://files.me.com/funkypuck/izjv0e
Boot into Apple Hardware Test - two photos of same area (just because 3G camera not so hot):
https://files.me.com/funkypuck/q64kgt
https://files.me.com/funkypuck/e72fkd
Many thanks
Hi, I am having a similar problem from what you described, but I can't even get the disk up and running for a clean install with Snow Leopard. I'm curious if you have found a solution. I fairly certain that it is not an issue with the hard drive.
Similar Messages
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Mac will not boot up, white screen with turning gear for hours on end
mac will not boot up, white screen with turning gear for hours on end
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. The easiest way to deal with the problem is to boot from an external drive, or else to use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 9
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Repeat Step 9, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
IMac 21.5" boots to white screen with vertical blue lines/bars then locks up
iMac 21.5" (mid 2010) Intel Core i3 4GB RAM with Radeon HD 4670 boots to white screen with vertical blue lines/bars:
Then it locks up after a few minutes, at which point the screen changes to white with these blue symbol things all over the screen:
If boot to Safe Mode, it still has the white screen with blue lines/bars, but eventually loads the login screen and I can successfully login and get to the desktop, but even that has the bars/lines.
Eventually, after enough restarts or hard shutdowns it will boot normally with no video/display issues. I've run disk checks, did the SMC and PRAM resets, checked logs (that I know of), and have even taken it completely apart, cleaned it out, reseated everything, put it all back together, but no change. I've read a few other posts about similar issues (but not quite the same video issue as this) where people had the logic boars replaced or reinstalled OSX, but that didn't always fix it. Any ideas? Has anyone seen this issue before? Thank you.crw4096 wrote:
Is this a dead disk?
Very well could be.
If you can not startup from the Hardware Test, in Safe Mode or from > OS X Recovery as discribed in the Support article's.
Dig out the original Install Disc set that came with the iMac and do one of the following.
1. Attempt to Repair the Hard Drive.
Start from your Mac OS X Install disc: Insert the installation disc, then restart the computer while holding the C key.
When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
Click the First Aid tab.
Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
Select your Mac OS X volume.
Click Repair. Disk Utility checks and repairs the disk.
2. Run the Hardware Test from the second Install Disc.
1. Insert Disc 2 and Startup holding the D key.
2. Select the Extended Hardware Test.
Then if you still can not get anything going, you need to contact your Local Apple Store or AASP and make a Service appointment.
see > Apple - Find Locations -
Just tried setting up bootcamp on 2014 MacPro 13" laptop. Computer now boots to white screen before going to black screen with curser in upper left corner. Can anyone get me back to Mac operating system so I can start over again?
Hi there rjr25350,
You may find the information in the article below helpful.
Boot Camp: Windows installation boots to black screen with blinking cursor
http://support.apple.com/kb/TS4536
-Griff W. -
I have an iphone 5s, does not boot, blinking white screen with black logo, when trying itunes restore from mac and pc, error code 4013 which is usb error, any ideas? Does a totally dead battery have that effect? I have had it plugged in to a computer overnight, but maybe does not charge when totally dead?
Please help, thanks in advance all1Hi eggroll77,
Welcome to Apple Support Communities.
That alert codes does suggest there is a USB related issue. If you haven’t already, try the troubleshooting suggestions in the article linked below.
iOS: Restore errors 4005, 4013, and 4014
I hope this helps.
-Jason -
Macbook Pro Boot Issue, White Screen with Apple
Having a similar issue with my macbook pro. When I press the power button, a white screen appears with an apple icon in the middle and a small cirle on the bottom that is like a timer. I thought that the computer might be downloading something, but I left it on for hours and the computer didn't get out of that mode. I have tried several things such as the installation cd, first aid repair, but both said repairs weren't needed and that the drives were fine. Any suggestions on why the computer is doing this? It's been several days and I shut if off, leave it off for an entire day and when I turn it on, the same screen with the apple appears and nothing else.
Any ideas are appreciated!
Thank you!Hi Claudiat :
You could try a SMU reset, which may solve your problem,
from Apple:
MacBook, MacBook Pro
If the computer is on, turn it off.
Disconnect the AC Adapter and remove the computer's battery.
Press and hold down the power button for 5 seconds and then release the button.
Reconnect the battery and AC Adapter.
Press the Power button to restart the computer.
More info here:
http://docs.info.apple.com/article.html?artnum=303319
-Robert -
My iMacG5 will only boot to white screen, gray apple and spinning gear. Help?
My iMacG5 will only boot to white screen, gray apple and spinning gear. Help?
Also not totally sure if it's an Intel based computer, but that's what I recall. Any way to check, since I can't get to About This Mac window?
It's running on OSX Leopard 10.5.4
First symptom = running slowly - then it kind of froze with color wheel spinning - thought a forced shut down would help - help power button til off, then white screen, gray apple and spinning gear.
Have tried...
1. Turn off the computer by choosing Shut Down from the Apple menu, or by holding the power button until the computer turns off.
2. Unplug all cables from the computer, including the power cord.
3. Wait 10 seconds.
4. Plug in the power cord while simultaneously pressing and holding the power button on the back of the computer.
5. Let go of the power button.
6. Press the power button once more to start up your iMac.
Then try booting from your install disc again.
- No change
And...
Booting From An OS X Installer Disc
1. Insert OS X Installer Disc into the optical drive.
2. Restart the computer.
3. Immediately after the chime press and hold down the "C" key.
4. Release the key when the spinning gear below the dark gray Apple logo
appears.
5. Wait for installer to finish loading.
- The fan just got louder.
Thanks for your help.You need to do an Erase and Install or an Archive and Install depending on whether the hard drive is OK or needs to be reformatted.
Start by booting from your Leopard DVD. The rest is just following directions.
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update. -
On start I get a white screen, sometimes with apple in middle. Besides bringing it in for a hand on what might I do?
thanksThe Gray Apple appears only when it has been loaded from the boot device. Its failure to appear suggests the Boot device may be the problem.
-
Hi can anyone help with a mac that had magnet put on it. I turned it on and then off but a white screen appears with a file with a question mark on it?
File icon with ? mark on it means it can't read from the hard drive. The hard drive is now wiped or bad. If just wiped then you will need to reinstall your operating system, OS X. If bad you will need to replace the drive.
Start with booting the computer from the OS X install DVD that came with your system. If the Mac came with Lion Pre-Installed then you use the Lion internet recovery system to reinstall (Hold down Command+r keys or Command+Option+r keys to boot the computer from over the internet to the Lion recovery HD system).
Good Luck. -
Hi i have a white screen problem with my macbookpro mid2009 15".I installed a ifixit battery and i think it screwed up one owc ssd drive.I just installed a new one and at 13min battery left it shut down and then all i got was a white screen...I tried every feasible command and all i got was some more white lol.I dont have my tools to open the case right now but do you guys think my cpu board is done?
Have a look at this help document for suggestions that you haven't tried yet:
http://support.apple.com/kb/TS2570 -
Macbook pro boots to white screen and a ?
macbook pro boots to white screen and a ?
Gus@MaggiesFarm,
try this: boot your MacBook Pro into Recovery mode by holding down a Command key and the R key as it starts up. Once the Mac OS X Utilities menu appears, select Disk Utility. On the left-hand side of the Disk Utility window, select your internal disk’s boot partition (typically called “Macintosh HD”). On the right-hand side, press the Verify Disk button if it’s not greyed out; if it is greyed out, or if it reports that errors were found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu to restart in normal mode. Does it get past the white screen now? -
Macbook 2006 boots to white screen and that's it, it does chime. PRAM-reset does not work, I can reset SMC when holding power button for couple seconds. No num-lock or caps lock lights when I press them. Cannot boot from CD or any other device.
Anything left to try or simply a dead machine?Cannot boot from CD or any other device.
The appropriate Installer CD/DVD represents an incorruptible source of known-good software for your Mac. A Mac that cannot boot from its Installer disc has a Hardware Problem.
About the only other thing you could try is removing and re-installing the memories, but I would not hold out much hope for that as a real solution. -
Hello guys!! I have a problem with my old mac book. Today when I am switch on one white screen appears and after seconds this white screen continue with one interrogation mark!! Someone knows whats happen?? It does not starts !! I have a feel of work inside and I am afraid!! someone may help me??
your English was quite good enough to tell us that you saw this
Niel has advised you well.
If you have a more complicated problem, you can write in your language. Most all of us can translate with Google very easily... see
Español
Si usted tiene un problema más complicado, se puede escribir en su idioma. La mayoría de todos nosotros puede traducir con Google muy fácilmente ... ver
Português
Se você tem um problema mais complicado, você pode escrever no seu idioma. A maioria de todos nós pode traduzir com Google com muita facilidade ... ver
buenos tardes
ÇÇÇ -
System Won't Boot Past White Screen With Apple Logo
I have a Power Mac G5 tower that someone gave me. No hard drive.
I placed a NEW hard drive in and installed 10.4 onto it. When I finished I turned OFF the machine. When I now try and turn the machine ON, it will freeze-up during boot up at the white screen with the Apple logo. The little spinning ring/dial doesn't come up.
The system is:
Power Mac G5 (June 2004)
Model ID: PowerMac7,3
dual 2.5GHz
512MB RAM (2x256MB)
Using the Boot-up in Detailed SAFE Mode I was given the info below. Any help is greatly appreciated.
using 1310 buffer headers and 1310 cluster IO buffer headers
kld(): Undefined symbols:
ZN11IOPCIBridge18compareAddressCellEmPmS0
kldload_frommemory() failed for module com.apple.driver.AppleMacRiscPCI
Failed to load extension com.apple.driver.AppleMacRiscPCI.
Couldn't alloc class "AppleMacRiscPCI"
kld(): Underfined Symbols:
ZN11IOPCIBridge18compareAddressCellEmPmS0
kldload_frommemory() failed for module com.apple.driver.AppleMacRiscPCI
Failed to laod extension com.apple.driver.AppleMacRiscPCI.
Couldn't alloc class "AppleMacRiscAGP"
kld(): Undefined symbols:
ZN11IOPCIBridge18compareAddressCellEmPmS0
kldload_frommemory() failed for module com.apple.driver.AppleMacRiscPCI
Failed to load extension com.apple.driver.AppleMacRiscPCI.
Couldn't alloc class "AppleMacRiscHT"
kld(): Undefined symbols:
ZN11IOPCIBridge18compareAddressCellEmPmS0
kldload_frommemory() failed for module com.apple.driver.AppleMacRiscPCI
Failed to load extension com.apple.driver.AppleMacRiscPCI.
Couldn't alloc class "AppleMacRiscDART"
ApplePlatformExpert::getGMTTimeOfDay can not provide time of day RTC did not show upDoes it boot into any of these modes?
Target mode...
http://support.apple.com/kb/HT1661
Does it boot to Single User Mode, CMD+s keys at bootup, if so try...
/sbin/fsck -fy
Repeat until it shows no errors fixed.
(Space between fsck AND -fy important).
Resolve startup issues and perform disk maintenance with Disk Utility and fsck...
http://docs.info.apple.com/article.html?artnum=106214
We might get clues with verbose mode...
http://support.apple.com/kb/HT1492 -
Mini is only booting to white screen with a file folder and ? flashing
Just bought a mac mini from a friend who reinstalled the os. It is booting to a white screen with a flashing file folder with a ? in the centre. I am using a wireless mac keyboard and mouse, change the batteries in the keyboard (just in case)........WHAT NOW????????
Before acquiring a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after acquiring the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
OS X 10.7 or later was installed by the previous owner
The startup volume was encrypted with FileVault
You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.
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