Bootcamp really slow to boot...
Hi,
I recently bought a unibody 17" MBP but it seems that booting into windows is really slow, everything runs fine once it has loaded but starting up and shutting down take a long time (several minutes either way). I've also noticed that during start up it spends a long time on the screen that says 'welcome' which I have never seen for long when booting a regular windows machine. Does anyone have similar issues? or any ideas what I can do to try and improve the situation?
Thanks
I have the exact same issue, and it is NOT a problem with Windows. After I bought my iMac, I installed Vista 64 on it using BootCamp. Everything was working fine, either OS would boot up in well under 30 seconds, life was good.
Then I received a pop-up in my Windows install warning me that I may be using "a counterfeit copy of Windows", so I signed up and purchased the "Genuine Advantage Kit" from Microsoft. A few days later I received Vista DVDs in the mail, and proceeded to re-install everything, as I had done the first time.
After completing the installation this time, however, it would take Vista 64 well over 2 minutes before it even started to boot. This is what I would do to boot into Vista 64:
1. Start my iMac.
2. Hold down the ALT key.
3. Select Windows from the boot manager options menu.
4. WAIT!!! And wait, and wait, and wait.
After step 3 it takes at least 2 minutes before Windows even starts to boot (ie. the DOS screen, flashing cursor etc...). Not sure if this is relevant, but when I look at my router during the "dead time" (don't know what else to call it) that occurs while EFI tries to locate my Windows partition the LED for the port my iMac is plugged into is red.
I hope someone comes up with a solution for this soon, as I lose at least 20 minutes of my life every single day because of this problem. That's over 2 hours 20 minutes every single week! I'm so frustrated with it that I'm thinking about buying a quad core Intel box (or i7 or i7) and just using my iMac when I have to (would be a waste though). I bought this machine for the aesthetics (and to do some iPhone development).
PLEASE solve this problem - ANYONE!!!
Similar Messages
-
Really, really, really slow user boot up
I had a complete freeze up on Friday morning and I did a hard reboot on my iMac (2011, i7). When it restarted it took forever to get the first appearance of the desktop picture to an actual responsive computer (10 minutes or more). It was spending time trying to load Mail which eventually came back with the Rebuild Index dialog.
I came online to fix this and found the "cmd+R bootup>terminal>resetpassword>reset ACLs" which didn't work. I then tried trashing the MailData folder which fixed Mail. Ever since then the user bootup (from desktop picture to functioning computer) is incredidbly slow. The top right icons (wifi, volume, bluetooth, etc) show up in a minute or so and then I get the spinning beachball of doom for 7 or more minutes and then icons like Dropbox, etc appear and it becomes functional.
Any ideas on fixing this?
thanks for any help
Gideoni'm in the same boat..
the booting up increased from 1min 20 sec to 3 min+ after i create 1 more partition (for data/documents only)
I did changed the boot.ini to partion (4)
I really hope someone could advice us how to fix the booting up time.
kasman
Message was edited by: kasmankk
Message was edited by: kasmankk -
Bootcamp Extremely Slow - Help!
Hi all
So i recently installed a 64 bit windows 7 partition on to my late 2011 13" macbook pro. The problems. WELL! i reinstalled the OS multiple times as each time, booting and opening applciations was SUPER sluggish and took minutes to open anything. it was fine when i first installed windows, however after playing a game on steam, it has seemed to slow down. a lot. is this a hardwar problem that can be solved? Bootcamp is just really slow to boot!
Specs:
-i7 2.8ghz processor
-4gb ram
-some decent graphics card (i dunno?)
Thanks guys!
best,
Haydonny.What is your HD?
-
I have a MacBook running OSX 10.6.8. Yesterday it started running really slowly and even locking up. This seems to be especially true when or after I use Firefox.
I have run the TechTool Delux diagnostics and everything came up fine. I have used the Disk Utility to Repair Permissions and Repair Disk. I have run Snow Leopard Cache Cleaner (the demo version) and done everything the program offers in the window (haven't tried the menu bar to see if there are other options there) including a deep cache cleaning. Nothing helps. It's still really slow to boot, really slow to react to any command, and seems to get worse every time I use Firefox (which of course I'm not doing anymore).
Is there anything else I can do, any other program I can run, before I take it in to a technician?Booting in safe mode does take longer than a regular boot. That's to be expected. I was hoping you would test the same applications in safe mode that are giving trouble. I wouldn't expect Entourage to work in safe mode at all, because the Microsoft license monitoring process isn't running.
So let's just skip that step. Assuming you're not in safe mode now, please launch the Terminal application, copy or drag -- do not type -- the line of text below into the window, and press return:
kextstat -kl | awk ' !/apple/ { print $6 $7 } '
Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.)
Next, do the same thing with this line:
sudo launchctl list | sed 1d | awk ' !/0x|apple|com\.vix|edu\.|org\./ { print $3 } '
That's one line, not two. You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.
Next, this command:
launchctl list | sed 1d | awk ' !/0x|apple|edu\.|org\./ { print $3 } '
Again, one line. Finally, one more:
ls -1 /Library/{InputManagers,StartupItems}
Remember, this is all drag-and-drop or copy-and-paste, whichever you prefer -- no typing, except your password.
You can then quit Terminal. -
Can someone please Interpret this EtreCheck for me? Macbook Pro Boot Time Really Slow.
Can someone please give me detailed instruction on what to do no next. I've read several forum discussion on this subject and seen various examples. i would like help with mine. Reason being is because my MBP boot up time is almost around 2-3mins long sometimes it can even be upto 5mins. reason i ask is because i know this is not normal. compared to my macbook (mid-2010) this is REALLY slow. And all the specs of my MBP should in theory make my MB a thing of the past. (Why i bought the MBP in the first place). i've done PRAM reset and booted in Safe Mode. i've removed several applications using the correct uninstalls where required.
i have ran a terminal commands to clear the kernal caches and got these results (not sure if it will help). And neither have made a difference.
Password:
macs-imac:~ SantiagoXG$ sudo kextcache -system-prelinked-kernel
kext com.paceap.kext.pacesupport.snowleopard 507029000 is in exception list, allowing to load
kext com.jmicron.JMicronATA 101069000 is in exception list, allowing to load
kext com.ATTO.driver.ATTOExpressSASRAID 307029000 is in exception list, allowing to load
kext com.ATTO.driver.ATTOExpressSASHBA3 100059000 is in exception list, allowing to load
kext com.ATTO.driver.ATTOExpressSASHBA 200009000 is in exception list, allowing to load
kext com.ATTO.driver.ATTOExpressPCIUl4 404029000 is in exception list, allowing to load
kext com.ATTO.driver.ATTOCelerityFC 304089000 is in exception list, allowing to load
kext com.Accusys.driver.Acxxx 300029000 is in exception list, allowing to load
macs-imac:~ SantiagoXG$ sudo kextcache -system-caches
Password:
macs-imac:~ SantiagoXG$
Below is the EtreCheck:
Hardware Information:
MacBook Pro (Retina, 15-inch, Early 2013)
MacBook Pro - model: MacBookPro10,1
1 2.7 GHz Intel Core i7 CPU: 4 cores
16 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 1024 MB
NVIDIA GeForce GT 650M - VRAM: 1024 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 0:13:15
Disk Information:
APPLE SSD SD256E disk0 : (251 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 250.01 GB (135.34 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Configuration files:
/etc/hosts - Count: 44
Kernel Extensions:
com.paceap.kext.pacesupport.snowleopard (5.7.2)
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.adobe.SwitchBoard.plist 3rd-Party support link
[System] com.google.keystone.daemon.plist 3rd-Party support link
[System] com.maintain.AutoLoginUserScreenLocked.plist 3rd-Party support link
[System] com.maintain.CocktailScheduler.plist 3rd-Party support link
[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
[System] com.soma-zone.LaunchControl.Helper.plist 3rd-Party support link
[System] PACESupport.plist 3rd-Party support link
Launch Agents:
[System] com.google.keystone.agent.plist 3rd-Party support link
[System] com.maintain.LogOut.plist 3rd-Party support link
[System] com.maintain.Restart.plist 3rd-Party support link
[System] com.maintain.ShutDown.plist 3rd-Party support link
[System] com.maintain.Sleep.plist 3rd-Party support link
[System] com.maintain.SystemEvents.plist 3rd-Party support link
[System] com.oracle.java.Java-Updater.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[not loaded] com.nero.HSMMonitor.plist 3rd-Party support link
User Login Items:
WDDriveUtilityHelper
WDSecurityHelper
Internet Plug-ins:
DirectorShockwave: Version: 11.5.8r612 3rd-Party support link
Google Earth Web Plug-in: Version: 7.1 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 3rd-Party support link
Flip4Mac WMV Plugin: Version: 2.3.5.4 3rd-Party support link
OfficeLiveBrowserPlugin: Version: 12.3.6 3rd-Party support link
AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
DivX Web Player: Version: 3.1.0.13 - SDK 10.5 3rd-Party support link
OVSHelper: Version: 1.1 3rd-Party support link
Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
iPhotoPhotocast: Version: 7.0 - SDK 10.8
QuickTime Plugin: Version: 7.7.3
RealPlayer Plugin: Version: (null) 3rd-Party support link
AdobePDFViewer: Version: 10.1.9 3rd-Party support link
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
Safari Extensions:
Slick Savings: Version: 1.0
Searchme: Version: 1.2
Ebay Shopping Assistant: Version: 1.1
Amazon Shopping Assistant: Version: 1.1
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
FUSE for OS X (OSXFUSE) 3rd-Party support link
Java 3rd-Party support link
M-AudioFastTrack 3rd-Party support link
MacFUSE 3rd-Party support link
NTFS-3G 3rd-Party support link
Perian 3rd-Party support link
Tuxera NTFS 3rd-Party support link
Old Applications:
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
/Library/Application Support/DivX
DivXUpdate: Version: 1.0 - SDK 10.5 3rd-Party support link
DivXMediaServer: Version: 10.1 - SDK 10.5 3rd-Party support link
DivXTransferWizard: Version: 10.1.0 (Build 10.1.0.102) - SDK 10.5 3rd-Party support link
DMSLaunch: Version: 1.0 - SDK 10.5 3rd-Party support link
Wondershare Helper Compact: Version: 2.2.6.0 - SDK 10.5 3rd-Party support link
/Applications/Wondershare Helper compact/Wondershare Helper Compact.app
SA Color Finesse 3 UI: Version: 3.0.6(275) - SDK 10.5 3rd-Party support link
/Applications/Adobe After Effects CS6/Plug-ins/Effects/Synthetic Aperture/(CF3 Support)/SA Color Finesse 3 UI.app
dynamiclinkmanager: Version: 6.0.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
dynamiclinkmediaserver: Version: 6.0.1 - SDK 10.5 3rd-Party support link
/Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app
DivX Player: Version: 10.1.0 (Build 11.3.0.40) - SDK 10.5 3rd-Party support link
DeTune: Version: 1.0.6 - SDK 10.5 3rd-Party support link
DivX Converter: Version: 10.1.0 (Build 10.1.0.166) - SDK 10.5 3rd-Party support link
Time Machine:
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Destinations:
SantiagoXG [Local] (Last used)
Total size: 0 B
Total number of backups: (null)
Size of backup disk: Excellent
Backup size 0 B > (Disk size 0 B X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
3% WindowServer
2% EtreCheck
0% WDDriveUtilityHelper
0% configd
0% imagent
Top Processes by Memory:
213 MB Dock
147 MB mds_stores
147 MB Google Chrome
147 MB com.apple.IconServicesAgent
131 MB Google Chrome Helper
Virtual Memory Information:
11.91 GB Free RAM
2.40 GB Active RAM
385 MB Inactive RAM
1.31 GB Wired RAM
405 MB Page-ins
0 B Page-outsIf you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged after the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutesafter the boot time, not before. Please include the BOOT_TIME message at the beginning of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post any other kind of diagnostic report, such as hang logs — they're very long and not helpful. -
My iMac is running REALLY slow - could my hard disc be dying?
I have a 27" iMac with a Core i7 chip and 8GB of RAM.
It has always worked really fast with absolutely everything I have tried with it.
It worked fast in Snow Leopard. I upgraded it to Lion in September and it still worked fast (though a tiny bit slower perhaps than Snow Leopard).
In the last week, the machine's speed has slowed to an absolute crawl and I am almost constantly getting the spinning beach ball.
By a crawl, I mean that opening iTunes can take five minutes. Opening the Applications folder inside Finder can take five minutes. During times of this slowness, the spinning beach ball animates and I can move the mouse cursor, but I cannot get any response from the machine.
The machine is so slow that it is basically unuseable - I cannot wait five minutes to open a document!
What is really odd is that the computer will be really slow for 4-5 minutes, and then for perhaps 40 seconds or so I will get maybe one minute where things work at normal speed, before the speed drops back to a crawl.
Even restarting the computer takes an age.
My theory is that something in the computer has malfunctioned - either the motherboard or the hard disc.
I have run a few disc utilities (Disk Utility, Apple Hardware Diagnostic, TechTool 5), and the SMART status of the hard disc appears to be good and all reports check back successfully - although they all take longer than I'd expect. Whether that means the hard disc is really fine or not, I'm not clear.
I had one other hard disc die on me once, and that just died and was gone, but if my hard disc is dying then the problem it is showing is intermittent, i.e. it is only working part of the time.
At present I am making a backup of the iMac hard disc by having booted the iMac in Firewire Target Disk mode and manually copying files across. However, so far it has only managed 1GB of about 432GB and is estimating that it will take 2 days to complete the task.
Has anybody got any advice - is the hard disc or the motherboard a likely culprit?
The machine is under warranty at least, but I can't figure out whether to drag the machine into an Apple Store, or to phone AppleCare and get them to pick it up. If the machine would be repaired while I waited at the Apple Store then that would be great but I doubt this would happen.
Any advice?
P.S. I checked for runaway processes... nothing to find in Activity Monitor. CPU is about 5% max. Lots of free RAM. Hard disc is only half full.mccltd wrote:
How do you load lion onto an exteranl disk and boot from it as I would like to give that a try.
I presume its an external usb drive?
thanks
Hi,
I used an external hard disc - Western Digital MyBook 500GB drive.
All you do is run the Lion installer, which you can redownload from the Mac App Store if you've bought it. As part of the Lion installer it asks which drive you want to install to.
To save having to redownload the Lion installer every time, once the download has completed from the Mac App Store, but before you have run the installation process, you can extract the disc image and retain it for future use (if you don't extract the disc image, then it gets deleted at the end of the installation process and you'd have to redownload it again next time). -
My Macbook Pro is running really slow and programs keep crashing
I have a 15" MacBook Pro (Mid 2010 Model) that is doing my head in, as it runs really slow most of the times as soon as I open more than one program (especially if I use Excel or Word of course). I ran the EtreCheck and the result is below, hopefully this will help some of you guide me in the right direction?
Most of my memory (over 200GB) is used up by "OTHER", any idea what that could be and how I could easily free up space?
Thanks a lot
EtreCheck version: 2.1.8 (121)
Report generated 17 April 2015 08:02:01 BST
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro6,2
1 2.4 GHz Intel Core i5 CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 155
Video Information: ℹ️
Intel HD Graphics - VRAM: 288 MB
NVIDIA GeForce GT 330M - VRAM: 256 MB
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 0:16:25
Disk Information: ℹ️
Hitachi HTS545032B9SA02 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 318.84 GB (64.39 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 319.21 GB Online
MATSHITADVD-R UJ-898
USB Information: ℹ️
JMicron Samsung S2 Portable 1 TB
EFI (disk2s1) <not mounted> : 210 MB
TIME MACHINE (disk2s2) /Volumes/TIME MACHINE : 999.86 GB (70.54 GB free)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Internal Memory Card Reader
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.logmein.hamachi (1.0.0 - SDK 10.9) [Click for support]
/Library/Extensions/tap.kext
[not loaded] foo.tap (1.0) [Click for support]
/Library/Extensions/tun.kext
[not loaded] foo.tun (1.0) [Click for support]
/System/Library/Extensions
[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.48f99) [Click for support]
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.67) [Click for support]
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.67) [Click for support]
Startup Items: ℹ️
tap: Path: /System/Library/StartupItems/tap
tun: Path: /System/Library/StartupItems/tun
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.logmein.hamachimb.plist [Click for support]
[running] com.logmein.logmeingui.plist [Click for support]
[running] com.logmein.logmeinguiagent.plist [Click for support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist [Click for support]
[failed] com.rim.BBLaunchAgent.plist [Click for support] [Click for details]
[running] com.trusteer.rapport.rapportd.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.hamachix.tuncfgd.plist [Click for support]
[running] com.logmein.hamachi.plist [Click for support]
[running] com.logmein.logmeinserver.plist [Click for support]
[loaded] com.logmein.raupdate.plist [Click for support]
[failed] com.rim.BBDaemon.plist [Click for support] [Click for details]
[running] com.trusteer.rooks.rooksd.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support]
[running] ws.agile.1PasswordAgent.plist [Click for support]
User Login Items: ℹ️
Dropbox Application (/Applications/Dropbox.app)
Skype Application (/Applications/Skype.app)
Microsoft Database Daemon Application (/Applications/Microsoft Office 2008/Office/Microsoft Database Daemon.app)
Spotify Application Hidden (/Applications/Spotify.app)
BlackBerry Device Manager UNKNOWN Hidden (missing value)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
EPPEX Plugin: Version: 3.0.5.0 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
LogMeIn: Version: 1.0.935 - SDK 10.7 [Click for support]
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
LogMeInSafari32: Version: 1.0.935 - SDK 10.7 [Click for support]
OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
Picasa: Version: 1.0 [Click for support]
Safari Extensions: ℹ️
1Password
Evernote Web Clipper
WebRank SEO
Audio Plug-ins: ℹ️
EcammAudioLoader: Version: 1.0.3 - SDK 10.8 [Click for support]
CallRecorder: Version: v2.5.14 - SDK 10.8 [Click for support]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Trusteer Endpoint Protection [Click for support]
VLC Streamer [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 318.84 GB Disk used: 254.45 GB
Destinations:
SAMSUNG [Local]
Total size: 999.86 GB
Total number of backups: 36
Oldest backup: 2012-04-09 11:47:32 +0000
Last backup: 2015-02-05 20:06:09 +0000
Size of backup disk: Excellent
Backup size 999.86 GB > (Disk size 318.84 GB X 3)
Top Processes by CPU: ℹ️
11% WindowServer
4% Safari
1% Skype
0% Dropbox
0% rapportd
Top Processes by Memory: ℹ️
241 MB Skype
206 MB Safari
172 MB Spotify
129 MB mds_stores
120 MB Finder
Virtual Memory Information: ℹ️
2.49 GB Free RAM
4.03 GB Active RAM
844 MB Inactive RAM
1.23 GB Wired RAM
2.80 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Apr 17, 2015, 07:54:25 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-04-17-075425_[reda cted].crash
Apr 17, 2015, 07:42:57 AM Self test - passed
Apr 16, 2015, 10:33:24 AM /Users/[redacted]/Library/Logs/DiagnosticReports/PDFpen_2015-04-16-103324_[reda cted].crash
Apr 16, 2015, 08:07:28 AM /Library/Logs/DiagnosticReports/DesktopServicesHelper_2015-04-16-080728_[redact ed].cpu_resource.diag [Click for details]
Apr 14, 2015, 07:13:57 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-04-14-191357_[redacted].crashLaunch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.
When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created. -
I got my MacBook Pro 4 years ago and its getting really slow.
After reading dome threads on this site i downloaded Etrecheck and here are the results.
Any help would be greatly appreciated.
EtreCheck version: 2.1.8 (121)
Report generated 21 March 2015 9:41:28 PM AEDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro6,2
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 814
Video Information: ℹ️
NVIDIA GeForce GT 330M - VRAM: 256 MB
Color LCD 1440 x 900
spdisplays_display_connector
Intel HD Graphics - VRAM: 288 MB
spdisplays_display_connector
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Time since boot: one day 2:7:40
Disk Information: ℹ️
TOSHIBA MK3255GSXF disk0 : (298.09 GB)
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 319.73 GB (150.44 GB free)
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Configuration files: ℹ️
/etc/hosts - Count: 31
Kernel Extensions: ℹ️
/Library/Application Support/MacKeeper/AntiVirus.app
[not loaded] com.zeobit.kext.AVKauth (2.3.3 - SDK 10.8) [Click for support]
[not loaded] com.zeobit.kext.Firewall (2.3.3 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.2.63 - SDK 10.6) [Click for support]
[not loaded] com.leapfrog.codeless.kext (2) [Click for support]
[not loaded] com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
[not loaded] com.wibu.codemeter.CmUSBMassStorage (1.0.7) [Click for support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.2.63 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungACMData (1.2.63 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungMTP (1.2.63 - SDK 10.5) [Click for support]
[not loaded] com.devguru.driver.SamsungSerial (1.2.63 - SDK 10.6) [Click for support]
Problem System Launch Daemons: ℹ️
[running] com.wibu.CodeMeter.Server.plist [Click for support]
[not loaded] org.samba.winbindd.plist [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.hp.devicemonitor.plist [Click for support]
[loaded] com.hp.messagecenter.launcher.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.leapfrog.connect.authdaemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.skype.skypeinstaller.plist [Click for support]
[running] com.zeobit.MacKeeper.AntiVirus.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.akamai.single-user-client.plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
[running] com.leapfrog.connect.monitor.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
[failed] com.zeobit.MacKeeper.Helper.plist [Click for support] [Click for details]
User Login Items: ℹ️
LOGINserver Application (/Library/Printers/Brother/Utilities/Server/LOGINserver.app)
InstUtilLaunch Application (/Library/Printers/Brother/Utilities/InstallUtility.app/Contents/Resources/Inst UtilLaunch.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
OVSHelper: Version: 1.1 [Click for support]
OfficeLiveBrowserPlugin: Version: 12.2.9 [Click for support]
net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
Silverlight: Version: 4.0.60129.0 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
DivXBrowserPlugin: Version: 2.1 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
iPhotoPhotocast: Version: 7.0 - SDK 10.7
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
QuickTime Plugin: Version: 7.6.6
AdobePDFViewer: Version: 10.0.3 [Click for support]
SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
Safari Extensions: ℹ️
Searchme [Adware! - Remove]
DivX Plus Web Player HTML5 <video>
Audio Plug-ins: ℹ️
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
Akamai NetSession Preferences [Click for support]
CodeMeter [Click for support]
DivX [Click for support]
Flash Player [Click for support]
Growl [Click for support]
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
14% firefox
5% WindowServer
0% ps
0% fontd
0% DirectoryService
Top Processes by Memory: ℹ️
528 MB firefox
176 MB Finder
159 MB AntiVirus
112 MB WindowServer
82 MB mds
Virtual Memory Information: ℹ️
1.07 GB Free RAM
1.29 GB Active RAM
1.01 GB Inactive RAM
784 MB Wired RAM
962 MB Page-ins
3 MB Page-outs
Diagnostics Information: ℹ️
Mar 20, 2015, 07:32:46 PM Self test - passedHardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro6,2
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 814
***Hardware looks fine
***Increasing the RAM can always help with slowness issues
Video Information: ℹ️
NVIDIA GeForce GT 330M - VRAM: 256 MB
Color LCD 1440 x 900
spdisplays_display_connector
Intel HD Graphics - VRAM: 288 MB
spdisplays_display_connector
***Looks fine
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Time since boot: one day 2:7:40
***You are running an Operating system over 4 years old but it shouldn't effect the speed of your computer
Disk Information: ℹ️
TOSHIBA MK3255GSXF disk0 : (298.09 GB)
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 319.73 GB (150.44 GB free)
MATSHITADVD-R UJ-898
***Looks fine
USB Information: ℹ️
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Configuration files: ℹ️
/etc/hosts - Count: 31
***Looks fine
Kernel Extensions: ℹ️
/Library/Application Support/MacKeeper/AntiVirus.app
[not loaded] com.zeobit.kext.AVKauth (2.3.3 - SDK 10.8) [Click for support]
[not loaded] com.zeobit.kext.Firewall (2.3.3 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.2.63 - SDK 10.6) [Click for support]
[not loaded] com.leapfrog.codeless.kext (2) [Click for support]
[not loaded] com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
[not loaded] com.wibu.codemeter.CmUSBMassStorage (1.0.7) [Click for support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.2.63 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungACMData (1.2.63 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungMTP (1.2.63 - SDK 10.5) [Click for support]
[not loaded] com.devguru.driver.SamsungSerial (1.2.63 - SDK 10.6) [Click for support]
***I'm honestly not super familiar with most kernal extensions but I do see you have MacKeeper running which can slow the computer down
****** This next section talks about Launch agents and Launch Daemons.
****Something to keep in mind is that when you first get the computer that all of these folders are empty and the files in them are all third party.
****If you want to see if the system runs better without them Shut the computer down and turn it on while holding the shift key
****This will put the computer into safemode which turns off third party files and extensions and does not let any launch agent/daemons files run.
Problem System Launch Daemons: ℹ️
[running] com.wibu.CodeMeter.Server.plist [Click for support]
[not loaded] org.samba.winbindd.plist [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.hp.devicemonitor.plist [Click for support]
[loaded] com.hp.messagecenter.launcher.plist [Click for support]
***This is the root launch agent folder
***I'd remove all but the first three
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.leapfrog.connect.authdaemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.skype.skypeinstaller.plist [Click for support]
[running] com.zeobit.MacKeeper.AntiVirus.plist [Click for support]
***This is the root Launch Daemons folder
***I'd only keep com.adobe.fpsaud.plist and com.microsfot.office.licensing.helper.plist all the others will reinstall them selves if needed.
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.akamai.single-user-client.plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
[running] com.leapfrog.connect.monitor.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
[failed] com.zeobit.MacKeeper.Helper.plist [Click for support] [Click for details]
***This is your users Launch Agent folder
***I'd remove everything here
User Login Items: ℹ️
LOGINserver Application (/Library/Printers/Brother/Utilities/Server/LOGINserver.app)
InstUtilLaunch Application (/Library/Printers/Brother/Utilities/InstallUtility.app/Contents/Resources/Inst UtilLaunch.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
OVSHelper: Version: 1.1 [Click for support]
OfficeLiveBrowserPlugin: Version: 12.2.9 [Click for support]
net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
Silverlight: Version: 4.0.60129.0 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
DivXBrowserPlugin: Version: 2.1 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
iPhotoPhotocast: Version: 7.0 - SDK 10.7
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
QuickTime Plugin: Version: 7.6.6
AdobePDFViewer: Version: 10.0.3 [Click for support]
SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
Safari Extensions: ℹ️
Searchme [Adware! - Remove]
DivX Plus Web Player HTML5 <video>
***The first extension in safari is adware and can be uninstalled
***The second one is a video web player and you could probably remove that as well but it wont effect your speed
Audio Plug-ins: ℹ️
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
Akamai NetSession Preferences [Click for support]
CodeMeter [Click for support]
DivX [Click for support]
Flash Player [Click for support]
Growl [Click for support]
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
14% firefox
5% WindowServer
0% ps
0% fontd
0% DirectoryService
Top Processes by Memory: ℹ️
528 MB firefox
176 MB Finder
159 MB AntiVirus
112 MB WindowServer
82 MB mds
Virtual Memory Information: ℹ️
1.07 GB Free RAM
1.29 GB Active RAM
1.01 GB Inactive RAM
784 MB Wired RAM
962 MB Page-ins
3 MB Page-outs
Diagnostics Information: ℹ️
Mar 20, 2015, 07:32:46 PM Self test - passed
***Everything else seems fine -
Finder won't open at all, saying error 10810. Mac being really slow.
I started up and Finder didn't open, everything was really slow, and I can't get to the terminal.
What did you do right before this happened? Change anything?
Try disconnecting all peripherals except for the mouse and keyboard. Then try a SAFE BOOT, as described here:
http://support.apple.com/kb/HT1455 -
Macbook Pro 13' (Late 2011) STILL really slow since updating to Mavericks
So I've seen a lot of discussions about the same issue and some have threads have been solved, yet others remain unknown. I have the same problem as others that stated they have experience something similar to my case. Just fyi though, that my computer was already really slow prior to upgrading to Mavericks (on Mountain Lion). That was when I decided to do a clean install of Mountain Lion and everything was snappier than ever. It wasn't long until Mavericks came out and I instantly did an upgrade but everything suddenly started slowing down again and it's getting worse. I hope someone can help me out here, thank you.
EtreCheck version: 1.9.12 (48)
Report generated July 27, 2014 at 12:39:20 AM EDT
Hardware Information:
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software:
OS X 10.9.4 (13E28) - Uptime: 0 days 12:18:52
Disk Information:
ST9500325ASG disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Kenichi Kasamatsu (disk0s2) / [Startup]: 499.25 GB (154 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GS31N
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Configuration files:
/etc/hosts - Count: 70
Gatekeeper:
Anywhere
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.SwitchBoard.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.nero.HSMMonitor.plist Support
User Login Items:
iTunesHelper
Dropbox
UnlockID
Google Chrome
Android File Transfer Agent
Internet Plug-ins:
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
LogMeIn: Version: 1.0.935 - SDK 10.7 Support
o1dbrowserplugin: Version: 5.4.2.18903 Support
QuickTime Plugin: Version: 7.7.3
LogMeInSafari32: Version: 1.0.935 - SDK 10.7 Support
SharePointBrowserPlugin: Version: 14.0.0 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
JavaAppletPlugin: Version: Java 7 Update 65 Check version
Safari Extensions:
Open in Internet Explorer: Version: 1.0
Searchme: Version: 1.3
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player Support
Java Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
16% WindowServer
15% Google Chrome
3% hidd
1% fontd
0% Dropbox
Top Processes by Memory:
160 MB Google Chrome
135 MB softwareupdated
98 MB Finder
74 MB mds_stores
74 MB WindowServer
Virtual Memory Information:
321 MB Free RAM
1.52 GB Active RAM
1.20 GB Inactive RAM
977 MB Wired RAM
2.54 GB Page-ins
0 B Page-outs1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
IMac - slow to boot, bluetooth not found.
System:
iMac 24" (Early 2009) 2.66GHz
8 GB 1067 MHz DDR3 memory (upgraded from original 4GB with 3rd party memory about 4 years ago)
Seagate Barracuda ST1000DM003 1TB Disk (upgraded from original 640GB about 2 years ago)
NVIDIA GeForge 9400
OS X: 10.10.1
The issue began about 3 months ago when my mother-in-law had the machine. According to her, the machine became very slow to boot (taking from 20min to over 1 hour) and her wireless mouse was not working. Fortunately she was already using a wired keyboard and had a spare wired mouse, so she was able to use the machine. Other than the slow boot and mouse issue, the system was stable. We decided to replace her machine in any case, primarily because it's not easily serviceable - especially where she lives (rural Alabama). I took the machine back (it had been mine originally). At that point it was running 10.8.5.
I observed the following:
1) The system was, indeed, very slow to boot as she described.
2) None of the bluetooth devices were working.
3) The bluetooth device shows as "No information found" in the System Information report
4) Bluetooth preferences were not visible in system preferences.
5) Coincident with her first report or problems, the following messages began appearing in the system logs:
Dec 30 14:25:05 localhost kernel[0]: USBF: 3.195 AppleUSBHubPort::FatalError - Port 3 of Hub at 0x6100000 reported error 0xe00002c0 while doing clearing port feature (1)
Dec 30 14:25:05 localhost kernel[0]: USBF: 3.195 AppleUSBHubPort::FatalError - Port 1 of Hub at 0x6100000 reported error 0xe00002c0 while doing clearing port feature (1)
Dec 30 14:25:05 localhost kernel[0]: USBF: 3.206 AppleUSBHubPort::FatalError - Port 2 of Hub at 0x6100000 reported error 0xe00002ed while doing getting port status (4)
Dec 30 14:25:05 localhost kernel[0]: USBF: 3.206 AppleUSBHubPort::FatalError - Port 2 of Hub at 0x6100000 reported error 0xe00002c0 while doing clearing port feature (2)
Though she originally had external peripherals attached, all have been removed - the only things plugged into any USB or Firewire port are the keyboard and mouse.
So, that's how the machine was when I got it back... I have tried the following:
1) First I tried AHT - booting from the original disks provided with the system (AHT version 3A170). AHT hung while probing system hardware; it just stalled for several hours (I think I let it try overnight, only to return to see no progress). I've tried AHT a couple of times through this ordeal and can never get to the point where I can even initiate the test.
2) I tried removing the bluetooth preferences file.
3) I tried resetting NVRAM
4) I tried resetting SMC
5) I've booted in verbose mode, but nothing really stood out as clearly (or even vaguely) indicating a problem.
People did suggest booting in "safe" mode - thought it was never clear what I was supposed to do after that. In any case, an attempt to boot in safe mode caused the machine to just reboot itself. I even set safe mode in the boot-args and sat back and watched as the machine consistently rebooted itself each time... about 7 or 8 times before I got sick of hearing the boot chime. I did have verbose mode turned on in boot-args as well, an each time it rebooted at the same point, while initializing drivers. Interestingly, booting in "normal" mode has never been an issue - save for the exceptional amount of time it takes.
Since the data on the disk was of no use to me, I created a 10.10.1 install package on a USB stick and installed fresh - verifying and reformatting the hard drive before performing the install. The installation was uneventful (i.e. worked just like it should).
So, now I am running 10.10.1 and still no Bluetooth. I tried the AHT again and again it gets hung probing the hardware and I can't even initiate the test. I even tried a suggestion from another thread (hold ctl-shift-option and the power button for about 6 sec while the power is off)... that had worked for a number of folks but not for me.
One other piece of info I just confirmed while writing this, 0x6100000 is the Location ID associated with the BRCM2046 Hub - i.e. the Bluetooth device. Why this shows up as a hub on the USB Bus but the device itself doesn't appear to exist is confusing. I certainly would expect to see this as a USB hub on a correctly functioning system, it's just confusing why it's there when the underlying bluetooth device is not recognized.
So, I am pretty much convinced it's a hardware issue of some kind - given this is a "spare" Mac that I was simply trying to re-purpose to host a film scanner that requires a FireWire interface, I am not sure how much I want to invest financially in getting this resolved. I have heard that Apple no longer services these machines, but I could be wrong... As I see it my options are kind of limited:
1) Take it to a repair facility (even if Apple doesn't work on them, there are at least 2 places near by that do) and pay them $$ just to tell me that it's going to be $$$ fix it.
2) Get my hands dirty, open this thing up and see if I can fix it.
I'm leaning towards option 2, but I am really reluctant to go on a fishing expedition. Based on what I have observed, it seems to be a problem with the bluetooth module itself, and as I understand it that is a separate part from the main logic board... which means that I can replace it for about $35 and the cost of the right tools; which all together total about the same amount as the "diagnostic" fee any local repair shop would charge. If it's not that, then it's the logic board and the best price I can find for that puts it in the "not worth the trouble" category anyway. I don't want to rule out some other component - memory, disk drive, or power supply... but any of those, at least to me, seem like the kind of components which would cause more erratic behavior when they fail.
So, what's my question - simple ... have I missed something here. Before I perform open heart surgery are there any last tricks I can try or is my conclusion that this must be a hardware problem pretty solid?If your EHDs are formatted OS X Extended (journaled) and your using them as normal EHDs you don't need all of the WD software installed. The OS can use the disks without it. Uninstall all of the WD software:
WDSecurityHelper Application (/Applications/WD Security.app/Contents/WDSecurityHelper.app)
WDDriveUtilityHelper UNKNOWN (missing value)
WDDriveUtilityHelper Application (/Applications/WD Drive -
Computer really slow, ran a diagnosis, here are the results
Hi, My computer was really slow so i removed some of the lauch/deamon that i could fnd and ran a diagnosis, What else is wrong, what should i do?
here are the results:
Start time: 01:27:56 02/19/15
Model Identifier: MacBookPro8,1
System Version: OS X 10.9.5 (13F34)
Kernel Version: Darwin 13.4.0
Time since boot: 5 days 19:47
SerialATA
Hitachi HTS545032B9A302
SMC
ReadKey for key ALP0 failed with SMC error code 0xb7.
ReadKey for key ALP1 failed with SMC error code 0xb7.
ReadKey for key BILO failed with SMC error code 0xb7.
FileVault: On
Diagnostic reports
2015-02-07 WindowServer crash x2
2015-02-07 loginwindow crash x2
2015-02-11 Dock crash
2015-02-11 PluginProcess crash
2015-02-11 WindowServer crash x3
2015-02-11 iPhoto crash
2015-02-11 loginwindow crash x2
2015-02-12 WindowServer crash
2015-02-12 loginwindow crash
2015-02-12 ptcore crash
2015-02-13 ptcore crash
2015-02-14 Microsoft Excel hang
2015-02-14 Viber hang
2015-02-14 WindowServer crash
2015-02-14 iPhoto hang
2015-02-15 ptcore crash
2015-02-16 WindowServer crash x2
2015-02-16 ptcore crash
2015-02-19 Safari crash
Shutdowns
Feb 16 20:09:25 Cause: -60
Log
Feb 17 14:24:10 check_vol_last_mod_time:XXX failed to get mount time (25; &mount_time == 0x10c8493d8)
Feb 17 14:27:10 msdosfs_fat_uninit_vol: error 6 from msdosfs_fat_cache_flush
Feb 17 14:27:11 disk logger: failed to open output file /Volumes/MY GS DRIVE/.fseventsd/00000000002722b5 (No such file or directory). mount point /Volumes/MY GS DRIVE/.fseventsd
Feb 17 14:27:11 disk logger: failed to open output file /Volumes/MY GS DRIVE/.fseventsd/00000000002722b5 (No such file or directory). mount point /Volumes/MY GS DRIVE/.fseventsd
Feb 17 14:27:11 failed to unlink old log file /Volumes/MY GS DRIVE/.fseventsd/00000000002722b5 (No such file or directory)
Feb 17 14:27:11 failed to unlink old log file /Volumes/MY GS DRIVE/.fseventsd/00000000002722b5 (No such file or directory)
Feb 17 14:27:11 unmounting: failed to remove log dir /Volumes/MY GS DRIVE/.fseventsd (No such file or directory)
Feb 17 14:37:36 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 17 14:37:36 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 17 14:38:06 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 20:48:17 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 20:48:17 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 20:48:47 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 21:25:37 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 21:25:37 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 21:25:37 PM notification timeout (pid 37112, iTunes)
Feb 18 21:26:07 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 21:26:07 PM notification timeout (pid 37112, iTunes)
Feb 18 22:04:47 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 22:04:47 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 22:04:47 PM notification timeout (pid 37112, iTunes)
Feb 18 23:00:12 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 23:00:12 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 18 23:00:42 PM notification timeout (pid 14466, Rogers One Numbe)
Feb 19 01:16:21 7fff86800000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
Daemons
com.adobe.fpsaud
com.google.keystone.daemon
com.microsoft.office.licensing.helper
com.oracle.java.Helper-Tool
com.v.helper
net.privatetunnel.ptcore
Agents
com.adobe.ARM.UUID
com.apple.AirPortBaseStationAgent
com.facebook.videochat.NAME.updater
com.google.keystone.system.agent
com.jdibackup.ZipCloud.autostart
com.jdibackup.ZipCloud.notify
com.oracle.java.Java-Updater
com.pharos.notify
com.pharos.popup
com.v.agent
com.viber.osx
Applications
/Applications/Adobe Reader.app
- com.adobe.Reader
/Applications/Dropbox.app
- com.getdropbox.dropbox
/Applications/Firefox.app
- org.mozilla.firefox
/Applications/Google Chrome.app
- com.google.Chrome
/Applications/Internet Explorer.app
- com.microsoft.explorer
/Applications/Microsoft Messenger.app
- com.microsoft.Messenger
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
- com.microsoft.languageregister
/Applications/Microsoft Office 2011/Microsoft Document Connection.app
- com.microsoft.DocumentConnection
/Applications/Microsoft Office 2011/Microsoft Excel.app
- com.microsoft.Excel
/Applications/Microsoft Office 2011/Microsoft Outlook.app
- com.microsoft.Outlook
/Applications/Microsoft Office 2011/Microsoft PowerPoint.app
- com.microsoft.Powerpoint
/Applications/Microsoft Office 2011/Microsoft Word.app
- com.microsoft.Word
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
- com.microsoft.ASApplication
/Applications/Microsoft Office 2011/Office/Equation Editor.app
- com.microsoft.EquationEditor
/Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app
- com.microsoft.alerts.daemon
/Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app
- com.microsoft.openxml.chart.app
/Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app
- com.microsoft.ClipGallery
/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app
- com.microsoft.outlook.databasedaemon
/Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app
- com.microsoft.outlook.databaseutility
/Applications/Microsoft Office 2011/Office/Microsoft Graph.app
- com.microsoft.Graph
/Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app
- com.microsoft.outlook.officereminders
/Applications/Microsoft Office 2011/Office/Microsoft Office Setup Assistant.app
- com.microsoft.office.setupassistant
/Applications/Microsoft Office 2011/Office/Microsoft Query.app
- com.microsoft.Query
/Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app
- com.microsoft.office.uploadcenter
/Applications/Microsoft Office 2011/Office/My Day.app
- com.microsoft.myday
/Applications/Microsoft Office 2011/Office/Office365Service.app
- com.microsoft.Office365Service
/Applications/Microsoft Office 2011/Office/Open XML for Excel.app
- com.microsoft.openxml.excel.app
/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app
- com.microsoft.SyncServicesAgent
/Applications/PrivateTunnel.app
- 237
/Applications/Remote Desktop Connection.app
- com.microsoft.rdc
/Applications/Rogers One Number.app
- com.Rogers.Rogers_One_Number
/Applications/Skype.app
- com.skype.skype
/Applications/Utilities/Adobe Flash Player Install Manager.app
- com.adobe.flashplayer.installmanager
/Applications/Viber.app
- com.viber.osx
/Applications/uTorrent.app
- com.bittorrent.uTorrent
/Library/Application Support/Google/GoogleTalkPlugin.app
- com.google.GoogleTalkPluginD
/Library/Application Support/Google/GoogleVoiceAndVideoUninstaller.app
- com.google.GoogleTalkPluginUninstaller
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
- com.microsoft.autoupdate2
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
- com.microsoft.error_reporting
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
- com.microsoft.netlib.shipassertprocess
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
- com.microsoft.silverlight.sllauncher
/Library/Application Support/Pharos/Notify.app
- com.pharos.notify
/Library/Application Support/Pharos/Popup.app
- com.pharos.popup
/Library/Application Support/Pharos/PopupConfiguration.app
- com.pharos.PopupConfiguration
/Library/Application Support/Pharos/Utilities/Uninstaller.app
- com.pharos.uninstaller
/Library/Application Support/PrivateTunnel/PrivateTunnel.app
- 237
/Library/Application Support/laser/Agent/agent.app
- com.someproduct.agent
/Library/Printers/Xerox/Filters/commandtoxbds.app
- com.xerox.commandtoxbds
/Users/USER/Downloads/Cyberduck 2.app
- ch.sudo.cyberduck
/Users/USER/Downloads/Cyberduck.app
- ch.sudo.cyberduck
/Users/USER/Downloads/FileZilla 2.app
- de.filezilla
/Users/USER/Downloads/FileZilla.app
- de.filezilla
/Users/USER/Downloads/MediaGet.app
- com.yourcompany.mediaget_dbg
/Users/USER/Downloads/Odin.app
- Odin.Wineskin.prefs
/Users/USER/Downloads/UnRarX-1.app
- com.peternoriega.unrarx
/Users/USER/Downloads/UnRarX.app
- com.peternoriega.unrarx
/Users/USER/Downloads/UofR_SophosMac.app
- org.ahead.UofR_SophosMac
/Users/USER/Library/Application Support/Facebook/video/3.1.0.522/FacebookVideoCalling.app
- com.Skype.FacebookVideoCalling
/Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_nmmhkkegccagdldgiimedpiccmgmieda/Default nmmhkkegccagdldgiimedpiccmgmieda.app
- com.google.Chrome.app.Default-nmmhkkegccagdldgiimedpiccmgmieda-internal
/Users/USER/Library/Application Support/IBM/SPSS/Statistics/20/Eclipse/configuration/nl/en_US/org.eclipse.equin ox.app
- null
/Users/USER/Library/Application Support/TomTom HOME/TomTomHOMERunner.app
- com.tomtom.HOMERunnerApp
/Users/USER/Library/Application Support/WebEx Folder/1326/Event Center.app
- com.webex.eventcenter
/Users/USER/Library/Application Support/WebEx Folder/1326/asannotation2.app
- com.webex.asannotation
/Users/USER/Library/Application Support/WebEx Folder/1326/convertpdf.app
- com.webex.convertpdf
/Users/USER/Library/Application Support/WebEx Folder/Add-ons/Cisco WebEx Start.app
- com.cisco.webex.Cisco-WebEx-Start
Frameworks
/Library/Frameworks/PrivateTunnel.framework
- null
/Users/USER/Library/Frameworks/SamsungKiesFoundation.framework
- null
/Users/USER/Library/Frameworks/SamsungKiesSerialPort.framework
- null
PrefPane
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.pref Pane
- null
/Library/PreferencePanes/Flash Player.prefPane
- com.adobe.flashplayerpreferences
Bundles
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
- com.adobe.acrobat.pdfviewer
/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
- com.adobe.acrobat.pdfviewerNPAPI
/Library/Internet Plug-Ins/Flash Player.plugin
- com.macromedia.Flash
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
- com.oracle.java.JavaAppletPlugin
/Library/Internet Plug-Ins/RogersOneNumber_74057.plugin
- com.Rogers.onenumber
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
- com.microsoft.sharepoint.browserplugin
/Library/Internet Plug-Ins/Silverlight.plugin
- com.microsoft.SilverlightPlugin
/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
- com.google.googletalkbrowserplugin
/Library/Internet Plug-Ins/o1dbrowserplugin.plugin
- com.google.o1dbrowserplugin
/Library/Printers/Xerox/PDEs/Xerox WorkCentre Pro 232_238_245_255 Accounting.plugin
- com.xerox.print.pde.Accounting_wcp232_238_245_255
/Library/Printers/Xerox/PDEs/Xerox WorkCentre Pro 232_238_245_255.plugin
- com.xerox.print.pde.xeroxfeatures.wcp232_238_245_255
/Library/Printers/Xerox/PDEs/XeroxFeatures.plugin
- com.xerox.xeroxfeatures.pde
/Users/USER/Library/Application Support/Google/Chrome/PepperFlash/11.9.900.117/PepperFlashPlayer.plugin
- com.macromedia.PepperFlashPlayer.pepper
/Users/USER/Library/Internet Plug-Ins/WebEx64.plugin
- com.cisco_webex.plugin.gpc64
dylibs
/Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib
/Applications/Microsoft Office 2011/Office/OPF.framework/Versions/14/Resources/OPF_Common.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/Fm20.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/MicrosoftOLE2TypesLib.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RefEdit.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RichEdit.dylib
/Users/USER/Library/Application Support/Firefox/Profiles/77usx6jx.default/gmp-gmpopenh264/1.1/libgmpopenh264.dy lib
/Users/USER/Library/Application Support/Firefox/Profiles/77usx6jx.default/gmp-gmpopenh264/1.3/libgmpopenh264.dy lib
/Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.6.758/_platform_specific/mac_x64/libwidev inecdm.dylib
/Users/USER/Library/Application Support/WebEx Folder/1326/cmcrypto-1309.03.2812.2.dylib
/Users/USER/Library/Application Support/WebEx Folder/1326/rtp-10.20.23.0.dylib
/Users/USER/Library/Application Support/WebEx Folder/1326/xml-11.18.32.0.dylib
Contents of /Library/LaunchAgents/com.laser.agent.plist
- mod date: Jan 22 11:26:38 2015
- checksum: 2993121334
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.v.agent</string>
<key>OnDemand</key>
<false/>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/laser/Agent/agent.app/Contents/MacOS/agent</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>KeepAlive</key>
<true/>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>ThrottleInterval</key>
<integer>10</integer>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
- mod date: Jan 26 11:41:57 2015
- checksum: 2917329840
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.oracle.java.Java-Updater</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>
<string>-bgcheck</string>
</array>
<key>StartCalendarInterval</key>
<dict>
<key>Hour</key>
<integer>11</integer>
<key>Minute</key>
<integer>41</integer>
<key>Weekday</key>
<integer>7</integer>
</dict>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
...and 1 more line(s)
Contents of /Library/LaunchAgents/com.pharos.notify.plist
- mod date: Jul 20 17:48:04 2014
- checksum: 2999610686
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.pharos.notify</string>
<key>Program</key>
<string>/Library/Application Support/Pharos/Notify.app/Contents/MacOS/Notify</string>
<key>KeepAlive</key>
<true/>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.pharos.popup.plist
- mod date: Jul 20 17:48:11 2014
- checksum: 2018977043
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.pharos.popup</string>
<key>Program</key>
<string>/Library/Application Support/Pharos/Popup.app/Contents/MacOS/Popup</string>
<key>KeepAlive</key>
<true/>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
</dict>
</plist>
Contents of /System/Library/LaunchDaemons/com.apple.NetBootClientHelper.plist
- mod date: Oct 29 11:17:20 2013
- checksum: 601108312
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<dict>
<key>SuccessfulExit</key>
<false/>
</dict>
<key>Label</key>
<string>com.apple.NetBootClientHelper</string>
<key>ProgramArguments</key>
<array>
<string>/usr/sbin/NetBootClientHelper</string>
<string>-setSharingNames</string>
<string>-resetLocalKDC</string>
</array>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist
- mod date: Oct 12 11:53:43 2011
- checksum: 408149527
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.adobe.ARM.UUID</string>
<key>ProgramArguments</key>
<array>
<string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>12600</integer>
</dict>
</plist>
Contents of Library/LaunchAgents/com.facebook.videochat.NAME.plist
- mod date: Aug 13 23:48:57 2014
- checksum: 1515274914
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.facebook.videochat.NAME.updater</string>
<key>ProgramArguments</key>
<array>
<string>/usr/bin/java</string>
<string>-cp</string>
<string>/Users/USER/Library/Application Support/Facebook/video/3.1.0.522/FacebookUpdate.jar</string>
<string>FacebookUpdate</string>
<string>com.facebook.peep</string>
<string>3.1.0.522</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>10800</integer>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
</plist>
Contents of Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist
- mod date: Jan 24 19:12:53 2015
- checksum: 2594553491
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.jdibackup.ZipCloud.autostart</string>
<key>ProgramArguments</key>
<array>
<string>open</string>
<string>/Applications/ZipCloud.app/Contents/Resources/Utility.app</string>
<string>-n</string>
<string>--args</string>
<string>9</string>
<string>-l</string>
</array>
<key>StandardOutPath</key>
<string>/Users/USER/Library/Logs/ZipCloud/lagent_out.log</string>
<key>StandardErrorPath</key>
<string>/Users/USER/Library/Logs/ZipCloud/lagent_err.log</string>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist
- mod date: Jan 24 19:12:53 2015
- checksum: 3539620783
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.jdibackup.ZipCloud.notify</string>
<key>ProgramArguments</key>
<array>
<string>open</string>
<string>/Applications/ZipCloud.app/Contents/Resources/Utility.app</string>
<string>--args</string>
<string>7</string>
<string>1</string>
</array>
<key>StandardOutPath</key>
<string>/Users/USER/Library/Logs/ZipCloud/lagent_out.log</string>
<key>StandardErrorPath</key>
<string>/Users/USER/Library/Logs/ZipCloud/lagent_err.log</string>
<key>StartInterval</key>
<integer>1200</integer>
<key>RunAtLoad</key>
<false/>
</dict>
</plist>
Font issues: 25
Bad plists
Library/Preferences/com.apple.iphotomosaic.plist
Firewall: On
Listeners
cupsd: ipp
kdc: kerberos
User login items
FaceTime
- /Applications/FaceTime.app
Dropbox
- /Applications/Dropbox.app
AdobeResourceSynchronizer
- /Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app
Rogers One Number
- /Applications/Rogers One Number.app
Safari extensions
DivX Plus Web Player HTML5 <video>
- com.divx.DivXHTML5
Searchme
- com.spigot.safari.searchme
Restricted files: 415
Lockfiles: 6
Elapsed time (s): 1303I don't recommend running that script unless asked to do so by me, as I have no control over how the information will be used.
A
You installed a variant of the "VSearch" trojan. Remove it as follows.
This malware has many variants. Anyone else finding this comment should not expect it to be applicable.
Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.laser.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.laser.daemon.plist
/Library/LaunchDaemons/com.laser.helper.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/laser
/System/Library/Frameworks/v.framework
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
B
"ZipCloud" is some sort of cloud-storage service with a doubtful reputation. The OS X client is sometimes distributed along with malware. Although ZipCloud may not be malicious itself, it should be deemed suspect by virtue of the company it keeps.
To remove ZipCloud, start by backing up all data (not with ZipCloud itself, of course.)
Quit the application, if it's running, and drag it from the Applications folder to the Trash.
Triple-click anywhere in the line below on this page to select it:
~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with a file selected. Move the selected file to the Trash.
In the same folder, there may also be a file named
com.jdibackup.ZipCloud.notify.plist
Move that to the Trash as well.
Log out or restart the computer and empty the Trash.
C
The following Safari extensions are malicious and should be removed in the Extensions pane of the Safari preferences window:
Searchme
Do the equivalent in the Chrome and Firefox browsers, if you use those. Never install any extension with the words "Spigot," "Conduit," "Genieo," or "Trovi" in the description.
D
Some of your user files (not system files) have incorrect permissions or are locked. This procedure will unlock those files and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.
Back up all data before proceeding.
Step 1
If you have more than one user, and the one in question is not an administrator, then go to Step 2.
Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):
sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-
You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.
Start up in Recovery mode. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open. In that window, type this:
resetp
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window will open. You’re not going to reset a password.
Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
▹ Restart
from the menu bar. -
Very slow to boot, even on an external drive
A friend's 15" MacBook Pro, quad core i7,(older, not sure of the exact model) very slow to boot, and boots with the progress bar, then when you try to log in, it goes back to the login page. Often it will not start. Starts after resetting SMC. Reset PRAM. Booted to the recovery disk, ran repair disk on drive, no errors, tried to run repair on the volume and the MBP shut down. Tried booting to an external drive and it boots to an empty desktop with a finder window like an extended desktop.Tried AHT, only the usual battery sensor error, 4SNS/1/40000000 TB3T-128.000. ran extended test, same thing, only the one error.
So, how to back up this MB Pro before I try an erase and install. (short of removing the drive) It would seem to be a hardware error, but always want to try an erase and install. Any ideas or troubleshooting suggestions?Mike -- thanks for your input. I guess Windows is just a worrisome thing for us Mac guys. Part of what always gets me is unknown code that goes into Windows. I did a Google the other day to see if I could get a feel for the "roots" of the upcoming Vista.
Who knows what Vista is really based on -- a modification of NT that was in part based on DOS and VMS? From my limited experience, I am not sure there is enough shelf space to hold the manuals to run VMS successfully. Of course, why worry; Boot Camp and other things will change before Vista gets here.
The bottom line is that I will use all the Windows security fixes.
Mac Mini (Intel Core Duo) Mac OS X (10.4.5) -
hi i need help, im new on mac, i bought the las year a macbook pro 13's late 2011 with 4 gb of ram and 500 gb of hdd, i5 proccesor of 2.4. the mbp was working ok, until yesterday, i was working on keynote and then, it started to getting really slow, then it frozzen, and the little umbrella start to appears,i tried every thing, i shut down the power button, wait a minute then i power up, and nothing, i run the ccleaner, i check the hdd status, the ram, and everything was ok, i even boot up the system like fabric and still nothing i got the umbrella everything than i run an application. please please help me.
what i have to do?????????????Try a Safe Boot to clear the dyld_shared_cache (dynamic loader cache)
SafeBoot http://support.apple.com/kb/HT1564
Safe Boot, which automatically rebuilds this cache (among other things). -
After ransomeware on my macbook pro it is really slow, is there anything i can do to improve this?
After getting ransomware on my macbook pro it is really slow, what can i do to improve this? I cleared it from the screen by restarting and holding shift
If you held down the shift key at startup then you are now booted into Safe Boot Mode which is always slower than the regular boot.
Restart the system without holding down the shift key.
What do you mean by Ransom Ware? did you get a POPup claiming to be from the FBI?
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