Booted out of itunes store app iOS7

When I try to open itunes store app, I get booted out immediately on iphone 5 using iOS7.

Hello CristalCT,
The following troubleshooting assistant can help resolve many issues with built-in apps on your iPhone.
Frozen or unresponsive iPhone
http://www.apple.com/support/iphone/assistant/phone/
Cheers,
Allen

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The iTunes Store app freezes on my iPhone when I try to browse my previous music purchases.

Basically, when I browse the purchased section of the iTunes Store app, I can't scroll at first at all. I let the list load for a bit, and it will let me scroll a little bit, but it then freezes again. I've never been able to make it to the bottom of the list of purchased songs. The screen has some strange visual disturbances, like white bars or grey bars above or below the list when I try to scroll sometimes.
I realize it's a long list, probably about a thousand songs or so, but it seems like there should be a way to do this. When I try to scroll through my purchased apps from the App Store app, it's also very choppy, and not all the icons will load, but I can get through them all, maybe because I have purchase far fewer apps than music.
I have tried turning the phone on and off. But it's a new phone, so I wasn't planning on doing a restore just yet for a problem like this, which seems like it could just be a problem on Apple's end.
Just wondering if this a known issue or if anyone else has had this issue?

Try a reset:
Hold the home and power buttons at the same time until the Apple boot logo appears. No data will be lost.
If it doesn't work, time for a restore.

HT4061 Itunes store App doesn´t load correctly

Hi,
I have an Ipad 2,, updated Ios to 7,1,1 and when I open the Itunes store app it doesnt load le home screen of the music and film tab, still I can search for music and movies and I can see the results and still purchase somthing, but the home screen of both tabs doesnt load.
´Still the other tabs such as genius and purchased works perfectly
I have already log out of the apple id, i have reset it and even i have already restore the ipad
I have read that changing the date to one year forward helps, and changing the settings of the cookie sin safari helps, but in my case it didn't.
Thanks for your help

better said.. isnt showing up anything... looks like that -->

ITunes store app on iPhone is freezing when iTunes match is on. Is anyone also having this issue?, iTunes store app on iPhone is freezing when iTunes match is on. Is anyone also having this issue?

Since I installed 5.1.1 every time I access the iTunes store app from my iPhone and iPad the iTunes store freezes. I cannot browse or purchase from the store. It freezes then closes out. I think it is linked to when My iTunes match is activated on my OS devices. I was on the phone with apple tech support for an hour, no help. Anyone else having connectivity issues with the iTunes store app from either the iPhone on iPad? If so were u able to fix it?

Please note i have tried turning off the phone, different card, it is not a bank issue and i have tried signing in and out of itunes

HT1688 I am having a problem getting on iTunes Store app

I am having a problem accessing my iTunes Store app. When ever tap on the app it kicks me right off. I tried to turn my phone off for a few minutes and turn it back on but it didn't work. Can you please help me figure out what is going on.

Start here and see if any of these steps help.
Cannot connect to the iTunes Store
Try this first.
Try resetting (turning off and then on again) your Wi-Fi router

TS3297 I can connect to the itunes store through the itunes store app, but when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!

I can connect to the itunes store through the itunes store app, but when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
I've turned my iPad off, then on again, I've logged out of iTunes, and logged back in, I've updated my credit card information, but nothing seems to be working. Is this a problem within the app?

toshiro-99 wrote:
when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Deleted the iTunes Store app from my ipad

My student deleted the iTunes Store app from my iPad. How do I get it back??

It might do (but I don't know much about configuration profiles). The other options in the Settings > General > Restrictions screen are ok e.g. if you don't have a restrictions code set then they are all 'green' and greyed out e.g.
and if you do have a restrictions code set then the slider on each setting be changed e.g.
Do you know if anybody else with an iPad with iOS 7 on it has the same problem ?

Hi I got an email from itunes saying that my pre order was ready and when I click on the link from my ipad it takes me to the itunes store app and then it doesn't do anything help with this please.

Hi I got an email from itunes saying that my pre order was ready and when I click on the link from my ipad it takes me to the itunes store app and then it doesn't do anything help with this please .
<Link Edited By Host>

Thanks for your advice, I went to the apple shop today for a face to face meeting with a tech and he checked everything and could not figure out why I was having this problem so we decided to give up on that account and create a whole new one for me using a different email address.
Now I can download apps on both my iPhone and ipad2.
If anyone is reading this in Brisbane Australia go to the Chermside apple shop and ask for Wade. He was fantastic!
Jan

ITunes Store app for iPad is blank

The problem is only on the ipad and not the ipod. The iTunes Store app has a blank grey or black screen depending upon the selection (music, movies, tv shows, etc)

Yes I think you have the solution MelissaA1974.
Here are the steps that I took (thanks to the technical support folks at the Genius Bar at the Rideau Apple store): Key was re-setting settings(the rest was to force the recognition of the change - the first time reset settings was tried it did not work) so your suggestions on Safari may be right on for future problems of this nature.
1. Under Settings / General / Reset select Reset All Settings
2. Under iTunes & App Store sign out of your ID
3. Under Wi-Fi disconnect
4. Reconnect W-Fi
5. Sign back in to iTunes
My current Safari privacy and secuirty setting is to block cookies from third parties and advertisers. I had previously selected Always. It had not been the problem in the past but with updates, etc. just might have been the prroblme.

ITunes Store app keeps crashing

I downloaded ios7 on my iPhone 4 and now my iTunes Store app keeps crashing and won't even load. Please help! I've tried restarting my phone and closing the app! Nothing's worked.

try this:
From home screen, go to settings - > general -> reset - > reset all settings.
You may lose your wallpaper to the default wallpaper, but none of your content will be erased.
I'm willing to bet this will solve your problem.
Hope this helps!
<Edited By Host>

ITunes Store app froze on me. Help!

Something weird happened to me when I was fiddling with the iPhone's iTunes Store app. I didn't know what that one icon was, the one with the three horizontal lines in it (top right of the screen), so I tapped on it. I got a white screen that says "You don't have any previews" - not only do I not know what this means (previews of what?!?) but there's no way to get OUT of that screen! There is a 'Clear' button at the top left, but that was grayed out. The only way to escape from this is by rebooting the iPhone, or by selecting the Music app and then navigating to the store from that.
So what was that three-horizontal-lines icon, anyway? And how should I have gotten out of it?

Check: Settings - General - Restrictions - iTunes Store = ????

ITunes Store App for iOS 7 Crashing

Hi all,
Since upgrading to iOS 7, the iTunes Store app on my iPhone 5 crashes upon startup.
I've tried logging out and logging in, rebooting between loggin out and in, making sure the app is shut down from running in the background, and so on. No dice...
The App Store app works just fine... it's just the iTunes Store app.
Any thoughts or people with similar issues?

Thanks, BillRe2455
This was driving me crazy all night and now all is fine! Great tip.

ITunes Store App Crashes 5s

I have a new 5s and I am unable to open the iTunes Store App. Looking on the feed I was only able to see one answer. I have restarted my phone and I have signed out of and back into iTunes with no luck. App crashes within a sec of trying to open. Need some help!
Thanks

Hi dsbrew1,
First, try signing out of your account in Settings > iTunes & App Store. Once signed out, force close the iTunes Store application and restart your device. After you have restarted, go ahead and sign back in.
If the above did not resolve your issue, you may need to restore your device:
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thanks,
Matt M.

Itunes-Store-App doesn't work, although I restarted Iphone

itunes-Store-App is closing permanently after about 2 seconds! What can I do? I restarted the Iphone twice, but nothing changed!

Have you tried logging out of your account on your phone by tapping on your id Settings > iTunes & App Store and logging back in and if that doesn't fix it then you've also tried closing the iTunes store app via the phone's multitasking bar and seeing if it works when you re-open it ?

IPad iTunes Stores App Freezes due to large number of songs purchased?

The iTunes Store App on my iPad 4 freezes when I go to " purchases" on the lower right hand corner of the screen. The screen remains blank, with the twirling icon in the middle implying 'wait.' I wanted to avoid doing a "restore" to the whole iPad, as everything else on the iPad but this works fine. After several days back and forth emailing with with Apple iTunes support, the Tech concluded it was beyond his/her technical expertise, and gave me the phone # for Apple Cares. Initial diagnosis after my first call to them was that I needed to do a 'restore' to factory setting because Apple won't push through an update to their iTunes Store App. So, I backed up the iPad to my using iTunes on my my PC and to iCloud, then called back. This time I worked with a very pleasant Apple Rep who stayed with me on the phone for over an hour running diagnostic tests, trying different things like rebooting my iPad, unplugging and resetting my Wi-Fi modem (I used AT&T UVerse for Internet and had already had techs out checking that after the first call - no problem there), going to iTunes on my PC, and a number of other things. After conferring with a senior tech, the Apple Cares rep said they concluded it was due to the large amount of songs I've purchased. I don't think of myself as a large music purchaser, maybe 4 - 5 songs a week since I bought the iPad new a year ago. So, I was wondering if anyone else has had this problem? Apple Cares was not able to tell me how to move songs out of "purchases" or whatever the bucket might be called where purchases are listed to clear this out if in fact it is the large number of songs there actually causing the iTunes Stores App to freeze. This is not an essential function, but I use it when I want to find the names of recently downloaded songs to place purchases into playlists. (I know, I should be able to remember the names, artists, etc. of the music a I purchase, but alas, no!) The nearest Apple Store is about 180 miles round-trip, and I won't get there for about two weeks. Incidentally, recently added songs show normally in the iPad's Music library. If anyone else has experienced this, was it fixed? If so how?

No, the problem still exists. As far as I know, the Case Number is still open. I've just not had time to set aside a day to bring the iPad into an Apple Store yet. It's about a 3 hr round trip, plus there'd be time walking to the store (it's inside a mall), and then the time spent while the iPad is looked at and hopefully fixed. Ugh!

Booted out of itunes store app iOS7

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