Booting up to a white screen with weird black shapes. Help!

My MacBook pro started to download a 'critical' update from apple. It stalled the computer and when I tried to reboot it, it just goes to a white screen with black and grey shapes. What can I do?

My MacBook pro started to download a 'critical' update from apple. It stalled the computer and when I tried to reboot it, it just goes to a white screen with black and grey shapes. What can I do?

Similar Messages

  • My iMac won't boot up past the white screen with a grey apple and spinning icon

    My iMac won't boot up past the white screen with a grey apple and spinning icon...please help!

    command R did not result in anything different - still the white screen, etc. I do you Time Machine with and external hard drive, but I unplugged that.  I have the installation DVD, but it doesn't seem to be reading it either.

  • Imac wont boot - i get a white screen with apple logo, and it loads to about 10%, then screen goes black

    imac wont boot - i get a white screen with apple logo, and it loads to about 10%, then screen goes black

    Hey there mtriest,
    It sounds like you are unable to boot the iMac successfully as it keeps shutting down when you try to boot. I suggest the troubleshooting from the following article named:
    Mac OS X: Gray screen appears during startup
    http://support.apple.com/kb/ts2570
    Disconnect, test peripheral devices and network cables
    Note: "Peripheral devices" refers to external devices other than what came with your Mac, such as hard drives, printers, or hubs that you connect via a USB or FireWire cable.
    Shut down your Mac. If necessary, hold your Mac's power button for several seconds to force it to power down.
    Disconnect all peripheral devices such as external hard drives or printers (leave only the display, a keyboard, and mouse connected).
    Disconnect any Ethernet cables.
    Start up your Mac.
    If you can start up this way, one or more of your peripheral devices (or installed software related to the device) is probably causing the gray screen issue. Connect one device, then restart your Mac to test for the issue. Repeat the process until you locate the device at issue. Make sure the device is powered if it needs to be to operate correctly. Check with the manufacturer of the device for support or possible software driver or firmware updates that may be available for the device. Try a different cable with the device if possible (such as a different USB or FireWire cable).
    Note: If you have multiple peripheral devices and the issue only occurs when they are all connected, but not when each device is the only peripheral connected, see the Additional Information section below.
    If you are using a desktop Mac with a third-party keyboard and/or mouse device, and the issue still occurs, try starting up with an Apple keyboard and mouse connected instead. Try starting with no keyboard and mouse connected, then connect them after start up. Also, try a different USB port on your Mac.
    If the gray screen issue persists with no devices connected, go to the next section (with the peripherals still disconnected).
    Perform a Safe BootSimply performing a Safe Boot may resolve this issue.
    Shut down your Mac. If necessary, hold your Mac's power button for several seconds to force it to power down.
    Start your Mac, then immediately hold the Shift key. This performs a Safe Boot. Advanced tip: If you want to see the status of a Safe Boot as it progresses, you can hold Shift-Command-V during start up (instead of just Shift).
    Note: A Safe Boot takes longer than a typical start up because it includes a disk check and other operations.
    If your Mac starts up as expected, immediately try restarting.
    If the Safe Boot does not work, or the restart after a successful Safe Boot does not work, go to the next section.
    There is additional information in the article with further troubleshooting if needed.
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

  • I have tried to install Creative Cloud but I just get a blank white screen with a black Creative Cloud bar at the top.  There are no options to choose 'Apps' etc.  Can anyone help?

    I have tried to install Creative Cloud but I just get a blank white screen with a black Creative Cloud bar at the top.  There are no options to choose 'Apps' etc.  Can anyone help?

    What happened yesterday may have been caused by the SOPA protest action that was joined by a lot of sites yesterday and such an action won't happen that often.
    * http://en.wikipedia.org/wiki/Wikipedia:SOPA_initiative/Learn_more
    *http://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache

  • HT4623 I downloaded ios7 and initially it was working fine. Now it is flashing from my home screen to the white screen with the black apple every 3-5 seconds. It's so annoying and I can't make it stop! I tried shutting down all the way - nope! HELP!

    I downloaded ios7 on my iphone 5 yesterday. All day it worked fine, then last evening it started blinking from the white screen with the black apple to my home screen. Each screen only stays up for 3-5 seconds then switches back. I have tried shutting down and it is still happening! Does anyone know how to fix this issue without having to go into the store?

    Your power adapter is OK. If the only place it will not work is in your home, your house wiring and / or the appliances connected to it are likely to be the reason your Mac will not charge.
    From Troubleshooting MagSafe adapters:
    Identify line noise issues.
    Unplug the power adapter from the wall, let it sit for 60 seconds, then plug the adapter back in.
    If the adapter works after this 60-second "rest", you most likely have a line noise issue with your power source. You should reset the adapter periodically by repeating this moment of rest. This issue occurs when the AC adapter's "over voltage protection" feature senses ground noise and then turns off the adapter.
    Some possible sources of line noise include lights with ballasts, refrigerators, or mini-refrigerators that are on the same electrical circuit as your computer. This behavior may not occur if you plug the power adapter into an uninterruptible power supply (UPS) or plug it into a different circuit.
    Unless the adapter continues to exhibit this behavior on a known good outlet, it does not need to be replaced.
    Household wiring problems are very common. They can also be very dangerous. Fortunately most problems can be easily fixed by a qualified electrician.

  • My 5 month old iphone 5s just shut itself off 45 minutes ago, and I have tried charging it and the only thing that appears on the screen is a white screen with the black apple. How is this repaired?

    About 45 minutes ago my iphone 5S just shut off on its own. I have tried charging it only to have the white screen with the black apple showing. How can this be repaired?

    Keep it plugged in and do a reboot by holding both the power and home buttons until the apple logo appears, ignoring he red slider if that appears.

  • My iMac starterd up very slow and when it did it has a white screen with little black dots on it

    my mac is starting very slow and it hasa white screen with little black dots.

    Hello,
    Have you blown the dust out lately?
    Get Temperature Monitor to see if it's heat related...
    http://www.macupdate.com/info.php/id/12381/temperature-monitor
    iStat Menus...
    http://bjango.com/mac/istatmenus/
    And/or iStat Pro...
    http://www.islayer.com/apps/istatpro/
    See if the Disk is issuing any S.M.A.R.T errors in Disk Utility...
    http://support.apple.com/kb/PH7029
    Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there?
    How much RAM & free space do you have also, click on the Memory & Disk Usage Tabs.
    Open Console in Utilities & see if there are any clues or repeating messages.
    In the Memory tab of Activity Monitor, are there a lot of Pageouts?

  • I have a white screen with a black apple logo. I cant turn phone off or on. I cant reboot it by holding both buttons and it wont connect to my computer. What do i do?

    I have a white screen with a black apple logo. I cant turn phone off or on. I cant reboot it by holding both buttons and it wont connect to my computer. What do i do?

    Hi wiilson Cunha,
    Oh man! That definitely sounds frustrating. Let’s see if we can troubleshoot this issue by following the steps in this resource:
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    http://support.apple.com/en-us/HT201412
    If your device gets stuck during startup
    When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
    Make sure that you have iTunes 12 or later on your computer.
    Put your device in recovery mode.
    When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
    Get more help
    If you still need help after trying the steps above, contact Apple Support.
    If the issue persists, follow the final link to contact us for additional assistance.
    - Matt M.

  • Mac OS 10.8.2 failed to update. Can only see white screen with spinning lines. Help?!

    I have just updated my Macbook Pro (Mid 2010) to Mac OS X 10.8.2. My computer restarted and now it won't load back up again. All I see is a bright white screen with a spinning/flashing lines that you get when Safari loads a new page. I've left it on for 20 minutes and still the white screen remains. Does this mean I have to book an appointment with the Genius Bar?

    Same problem. My Mac Pro 2008 stops booting at the white Apple screen. I reinstalled after booting into Revocery, and have the same problem. I'm going to try reinstalling an earlier version. Wish I coipuld bill Apple for the missed work today... And tomorrow if tha doesn't work.

  • MacBook Pro stuck on white screen with apple logo. HELP!!

    For the past few days my MacBook Pro has been stuck on a white screen with the apple logo and I have tried everything. Does anybody know what I can to to get it to work normally again ?

    Read over these articles for possible solutions:
    http://support.apple.com/kb/ts2570
    https://discussions.apple.com/docs/DOC-5282
    https://discussions.apple.com/docs/DOC-3353
    Ciao.

  • Installing IOS 8 on my iPad stuck on white screen with the apple. Help please?

    I'm in the process of installing IOS 8 on my iPad 3, and it is still on the white screen with the apple. It has been on this screen for 24 hours now with no change. Can anyone help?

    If it has NEVER been jailbroke, here are some standard repair procedures:
    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow the on-screen directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here.  You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again.  Also, read this.

  • Mbpr won't boot up, stuck on white screen with apple logo when I turn it on

    This morning I noticed the apple logo on the outer shell of my mac was lit up, I thought this was very odd because the lid was closed and like all laptops when thier lids are shut the display ect. are supposed to switch off/go to standby?
    Anyway I quickly opened the lid of my laptop to find that iconic white boot up screen with the grey apple logo and the small spinning loading circle under it
    I've waited nearly 5 hours and tried multiple thing like booting up in safe mode, single user mode, and evan reinstalling OS X mavericks somebody help me please

    Read this article... It recommended something you did already but there are other troubleshooting tips I'm not sure you've tried.
    http://support.apple.com/kb/TS2570
    If none works, then a trip to the Apple Store is needed. It's most likely a hardware issue that you yourself cannot resolve.

  • Computer doesn't boot up running on white screen with apple logo

    Mac Pro 13/2.5 on powering up just stays on white boot screen with apple logo and spinning booting spiral. Nothing then happens

    Try the steps in this support article:
    http://support.apple.com/kb/ts2570
    Ciao.

  • Recently downloaded and (tried to) installed IOS 8.1 for my iPhone 6 (16GB) and now all it does is load the white screen with the black Apple logo and then crashes and shows a red screen. The cycle then repeats. Suggestions?

    Title says it all.

    Hi Cornelius6505,
    Thanks for the question. If I understand correctly, the iPhone does not start up past the Apple logo. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
    iOS: Not responding or does not turn on
    Thanks for using Apple Support Communities.
    Have a great day,
    Mario

  • When turned on all I get is a white screen with a black strip...

    I just bought a Macbook on 3 days ago and it was taken out of the box that night. I used it the next day and put it on my dresser until just now when I went to use it again. Any ideas?

    Logic board malfunction. Take it back to the store and exchange it.

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