Bootstrap error when installing photo elements 13 on windows machine

So I have a Macbook and a windows 7 64 bit machine. I was able to install my Photoshop elements 13 program on my macbook with no issues. When I went to install it on my windows machine, I am having all kinds of issues. It keeps giving me a bootstrap error when trying to install the program. When I search for an online solution it will close the program right out. I have no idea what is going on or how to fix this. If someone can please help that will be a great deal. And yes I am using the CD labeled Windows. TIA
John.

Hi,
When you insert the DVD does it autostart?
Do you get the bootstrap error straight away?
An alternative would be to download the installation files from the following and use the serial number you got with your DVD.
Download Photoshop Elements products | 13, 12, 11, 10
Brian

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Msiexec error when installing Premiere Elements

I had a very disappointing time with support and still cannot install my new copy of PS Premiere Elements.
I downloaded the softare. Installed the PS Elements. It was smooth.
I then tried to install Premiere Elements and it does not work.
When I started the .exe it asked for a place to extract files. I did this. Then it tried to install. But after a while I get this box with the msiexec commands listed in it. Eg.
Windows ® Installer. V 3.01.4001.5512
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Install Options
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And then finished with an error that it was not installed.
I then manually clicked on setup.exe I then got a screen asking for language, but then I get a windows showing again options for using msiexec command.
When I try using the Adobe Premiere Elements 10.msi then i get an error
Adobe Premiere Elements 10 - Setup
Install Adobe Premiere Elements 10 using the setup.exe in the root folder.
I called support. They had me extract files into a folder off of eg C:\PS
I did this. Started the setup.exe, Same error as above msiexec.
He then had me install it with the runas administrator. I tried same error.
He then told me to create a new account on the computer with admin privileges. I didn’t really like this, but I did this . And restarted the setup but still same msexec error.
The support person said it was an admin error. Sadly I think he is wrong, he just read the message and quickly gave the first thing he could think of. I asked him why he felt that, and he said based on the error. However sadly I don’t believe he is understanding the “error” He saw the words “Administrative install - Installs a product on the network” (see above) and quickly said oh its an admin problem. I didn’t realize at the time that this is not really an error message regarding the administrator, but just the output of a badly formed command, with a default output of a badly formed command.
Let me explain..
What I believe is that somehow the script that is running the install is trying to run the msexec program and the output is simply the output of the msexec program when the parameters are not right. In fact if you open a dos prompt and type msiexec you get the exact same output. The error is not really an error but just the output like any other of a command with no perimeters. Like if you type defrag or copy from the command prompt with out the right parameters. The command gives a response. For some reason the support person saw the word “administrator” and quickly jumped to the conclusion oh its an administrator issue that was the error. The support person kept asking me if that was all and was definitely trying to get rid of me. It quite frankly was very disappointing that he didn’t know this how to resolve the issue and just wanted me to go away.
Can anyone tell me how to install this program. I am on a domain and have both domain and local passwords. Im using windows XP.
By the way I tried using
ok, i fnally was able to extract the files, enter serial numbers, and run the program, I'm testing the program now
the problem is adobe's fault, a faulty script or something on the dvd.
in my situation, to get this program installed, i decided to do the following:
1) optional: copy the install dvd to hard drive.
2) locate the adobe premiere elements 10.msi file.
3) type in    msiexec /a "adobe premiere elements 10.msi" /qb TARGETDIR="C:\tempfolder"
to unpacked the msi archive.
4) go into the c:\tempfolder/programfiles/Adobe
5) optional: copy or move the Adobe Premiere Elements 10 folder into your c:\Program Files\Adobe folder so it sits with the rest of your adobe programs
6) you have to make your own desktop icon
7) when you go into the premiere elements folder click on Adobe Premiere Elements.exe to start the program
8) it may tell you to download the Adobe Application Manager from http://www.adobe.com/go/applicationmanager
so download it if necessary. the ApplicationManager2.0_all.exe file will silently install.
this does work HOWEVER, it doesnt really install it with all the registry etc. and doesnt integrate it into the PSE. So I dont think this is really the right option.
Oviously it should install properly. (thanks anyway)

Thanks Jeff for helping.
The version of the install software is definetely 32 bit. eg its PremiereElements_10_LS15_win32.exe with the corresponding win32 zipped file.
BTW the fact that I can extract the files and then run the program as a stand alone program means I think? that it is the right version and can run on this computer. Its obviously an install issue it seems.
The version of XP i have is XP prof sp3 version 5.1 build 2600.xpsp_sp3_gdr.101209-1647
Based on your comment regarding the install version, I found and downloaded the 4.5 version of the msiexec software. Tried to install the PE again and got the same error ... EXCEPT that now the output comes from the 4.5 version instead of the previous version. eg.
Windows ® Installer. V 4.5.6001.22159
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
etc etc.
So obvously the new installer got installed, but still the install process doenst work.
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Message title was edited by: Brett N

Did you remove the bits of the failed install before going on? Try creating a new admin account for the install. If that doesn't work, try doing a fresh download from Adobe's site. Even if you bought the boxed version you can install the trial and enter your serial number.

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Hi,
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