Borderless Printing Problems - C309g-m

I have developed a problem when trying to create borderless prints with my C309g-m All-In-One. Recently I have begun to see a margin on the right side and bottom of prints that are supposed to be borderless. When I first set up the printer, borderless printing was as expected. It seems that after an update (as best I recall) the borderless prints began to appear with the white stripes (between 0.1 and 0.2 inches) as noted above. The white stripes occur whether printing 4x6 (my normal print size) or 8.5x11. (the border stripes appear slightly bigger on this size).
The stripes appear whether i print from Qimage or Photoshop so they do not appear to be specific to the software used. Qimage shows a fixed border of 0.0017" on the right and bottom with 0's for the left and top. Any clues as to what might have happened and how I can "fix" it to once again print borderless.
Larry

Hi folks,
I understand you are all experiencing a white border on the right and bottom of your prints when printing borderless.
The first thing I would suggest is for you to do a copy of a borderless photo to test the hardware. If the hardware prints with no issue then the issue is related to the computer, possibly the settings or the driver.
If the issue persists please post back with the following information.
Operating system and version. Mac or Windows.
Program you are printing from.
Thanks, looking forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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