Borderless printing with hp pro 8500A is not available

selection for borderless printing with hp pro 8500A is not available.  How can I get the selection to turn on in order to print an envelope?  As is, I have to print the return address well inside the margins.  Thanks for your help.

Hi folks
Have you followed the troubleshooting in the link below?
Troubleshooting print quality issues
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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