Botched and delayed sheltered housing installation

To summarise in as few words as possible the reason why I am unhappy with BT:
*Order ref: AGTA032****
*The order is on behalf of my elderly mother, who has moved into a sheltered housing complex.
*Placed by phone and booked for installation on 2nd June in the afternoon; no show from an engineer.
*Contact from BT, advising installation on 10th June in the morning; no show again, despite the order having my number for contact, as well as that of the warden of the sheltered housing.
*Installation is again resheduled for 22nd June, almost three weeks after originally advised.
*It seems impossible to reach directly a UK-based customer service manager for any explanation. This is unacceptable for any customer, let alone an elderly person living in unfamiliar surroundings without means of outside contact, nor can I contact her, living several hours travelling time away.
Very poor show BT! If I could have spoken easily to someone who could rectify the situation, I wouldn't need to be posting this in a public forum.

Hi Nimsk and Wildthing666,
I would like to take a look at this to see what is going on with your orders. Please could you fill in your details using the "Contact Us" form found in the "About Me" section of my profile?
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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