Both bank account and iTunes credits charged

I bought and redeemed an iTunes gift card for 35$ and then after I spent the 35$ both my Bank account and iTunes account got charged the 35$. So now I spent 70$ for 35$ worth the stuff. Has this happened to anyone else, and if so does anyone know of a quick fix?

If both your balance and credit card have been charged (and the credit card isn't a temporary store holding charge) then contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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I had gift card money on my account and it still charged my credit card, WHY???

I had redeemed several gift cards and had money on my account and itunes still charged my credit card for several purchases??? Why????

This just happened to me!!!! I tried calling support and that was a complete JOKE!

I did not purchase this,I only ordered a song,this was done in error. Please remove charge. I was trying to get to my account on iTunes on my cell phone. I did not see charge on my bank account and was not at home to look it up on my PC

I did not purchase this,I only ordered a song,this was done in error. Please remove charge. I was trying to get to my account on iTunes on my cell phone. I did not see charge on my bank account and was not at home to look it up on my PC. I kept getting error message on my PC -error 303..Thanks

Contact iTunes. You are not talking to Apple here. We are just other users like yourself. We can't help you and Apple will not respond.
http://www.apple.com/support/itunes/contact/

Hi I have numerous charges on my bank account from iTunes that I didn't authorize.

I have numerous charges on my bank statement from iTunes that I did not authorize

There have been a lot of people with similar problems and there are several threads about this. This is a link to one of them. After you do what Kurt suggested, you should probably also contact the iTune Store Customer Service and change any information about your bank account and or credit cards which you may have on you iTunes account also. Good luck in straightening this out.
laverne's mom

Charges have been made to my bank account from iTunes that I did not make . How can I speak to someone about this matter.

I have charges madero my bank account that I did not make. How can I speak to a live person? I show nothing on my account as purchased. The purchase on bank account says itunes store purchase. I think someone hacked my account. Any help?

Call your credit card company immediately and dispute the charges - sounds as though someone has used your credit card especially since there is nothing showing on your account as purchased.

I'm an American living on a timed (though long-term) assignment in Ireland. I have both American and Irish bank accounts and addresses. I have two Qs. 1. Can I use the US Adobe site when in Ireland? Or will my physical location prevent me from doing so? 2

I'm an American living on a timed (though long-term) assignment in Ireland. I have both American and Irish bank accounts and addresses. I have two Qs. 1. Can I use the US Adobe site when in Ireland? Or will my physical location prevent me from doing so? 2. I am working for a not-for-profit organization. Is there a special pricing plan for non-profits, similar to the plans for students, small business, etc? Thanks for whatever help you can give me. (P.S. As a potential customer and past user of Adobe products for 15 years, I find it INCREDIBLY FRUSTRATING that I cannot speak with any Adobe representative, but am continually re-routed instead to a public forum to get what I hope will be accurate information. Not good, Adobe. Your products are amazing. Your customer service leaves a lot to be desired. I don't mean that with disrespect, but as honest feedback.)

Hi bookchic
Thanks for your feedback.
Non-profit pricing is available to eligible institutions via the VIP program which is sold by resellers - see Eligibility guide
For details of resellers please check here: Adobe Platinum Partners – Value Incentive Plan
If you wish to purchase an individual plan via Adobe.com the country of your Adobe ID will determine which site you order from.
Kind regards
Bev

I have purchsed gem in clash of clan through my credit card but i didnt recieve the gems..it has also reflected in my bank account and my itunes purchase history...how can i get them back??who should i complain to??? plz help....

i have purchsed gem in clash of clan through my credit card but i didnt recieve the gems..it has also reflected in my bank account and my itunes purchase history...how can i get them back??who should i complain to??? plz help....

You need to talk to clash of clans first. The game should have a support link.
If they can't/won't help you then you turn to iTunes support.
There seem to be a lot of issues with in app purchases in this game because not a day goes by that someone doesn't post a thread asking something similar.

I have changed my bank account and need to up-date them on itunes. I have been sent an email to up-date them without asking for them and so want to be sure that it is not spam

I have changed my bank account and need to up-date them on itunes. I have been sent an email to up-date them without asking for them and so want to be sure that it is not spam. Can someone tell where i can change this information when i login to my itunes account please?

On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on an iOS device (iPad, iPhone or iPod Touch) then try tapping on your id in Settings > iTunes & App Store (Settings > Store on iOS 5 and below) and selecting 'View Apple ID' on the popup - that should also give you a payments link on your account's page.
Changing payment info : http://support.apple.com/kb/HT1918
If you've received an email then if it's not personalised (e.g. 'dear client' or 'customer'), is in poor English, and has a 'verify now' or similar link in it's a phishing attempt to try and get your iTunes account and payment info - in which case you could forward it to Apple :
[email protected]

HT4061 How do I consolidate purchases from two different ids that are on the same bank account, and eliminate the extra id without losing any purchases?

How do I consolidate purchases from two different ids that are on the same bank account, and eliminate the extra id without losing any purchases? I want my music to match on both ipad and computer.

Purchases are forever tied to the AppleID they were bought with. There is currently no way to consolidate AppleIDs. Sorry.

Both my phone and Itunes are completely updated, and since i last updated my itunes, it wont synch with my phone. It wont transfer any songs to the phone. no error messages pop up, but nothing happens. someone please help!!!!

both my phone and itunes account are updated, and since the last update, my itunes wont synch with my phone. im really annoyed. ive turned the computer on and off. i played with itunes alittle. the sings on itunes wont transfer over to the phone. help me!

uninstall itunes and install it again

HT3702 i have two weeks that you guys are taking money from my bank account and I want to return to my accounts the amount is $ 74.16 sacanron me the date of the accounts is 11/26.12 $ 10.59 12/1/12 10.59-10.59-this is the total 42.39

have two weeks that you guys are taking money from my bank account and I want to return to my accounts the amount is $ 74.16 sacanron me the date of the accounts is 11/26.12 $ 10.59 12/1/12 10.59-10.59-this is the total 42.39 total $74.16

These are user-to-user forums, you are not talking to Apple here.
You've checked the purchase history on your account (Store > View My Account menu option on your computer's iTunes), and have you made any in-app purchases or have any auto-renewing subscriptions ? If not then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1933 I had £2.07 on my account,I bought a 69p song and you took 49p of my apple account credit and 10p from my bank account and then there is only 49p left on my apple account

I had £2.07 on my account,I bought a 69p song and you took 49p of my apple account credit and 10p from my bank account and then there is only 49p left on my apple account

These are user-to-user forums, you are not talking to Apple here.
If you think that you've incorrectly billed then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1918 How do I change my billing info so that I don't need a bank account to d/l or update apps. I deleted my bank account and now I can't download or update anything?

How do I change my billing info so that I don't need a checking account? I don't have a banking account and now I can't download or update any apps because I have no checking account.

In general, Apple does not provide refunds but you can try to contact them here: http://www.apple.com/support/itunes/contact/

HT203167 Hi, I've purchased a few films from itunes (and they are listed as Purchased in my account), but I can't find them on my computer or on my itunes account, and itunes wants me to pay for them again. How do I get around this?

Hi, I've purchased a few films from itunes (and they are listed as Purchased in my account), but I can't find them on my computer or my itunes account, and itunes wants me to pay for them again. How do I get around this? I've tried all the suggestions, and it's hugely frustrating.

If you are in the UK, and the film studio allows re-downloading, and you are signed in with the same account that you bought them with, then they might show under the Purchased link under Quinklinks on the right-hand side of the iTunes store home page for re-downloading - if they don't show then check to see if they are hidden (hiding and unhiding).
But you should be keeping and maintaining your own backup of your downloads and noy rely on being able to re-download any item as they are occasionally removed from the store by the content provider (film studio, tv company, record company etc).

When I plug my iPhone 4s into my PC, I get an error message that says iTunes needs a newer version of Apple Mobile Device Support. It wants me to uninstall both the AMDS and iTunes and then reinstall iTunes. Has anyone else run into this problem recently?

When I plug my iPhone 4s into my PC, I get a message that says iTunes needs a newer version of Apple Mobile Device Support. It wants me to uninstall both the AMDS and iTunes and then reinstall iTunes. iTunes won't recognize my phone and so I can't synch it. Has anyone else run into this problem recently and how did you resolve it? Thanks!

Thank you both. I suppose I should have prefaced my question with the concern that I've read a number of other posts from people who have had a similar issue and when they tried to follow the directions, they ran into a multitude of other problems. As you might imagine, I'm hoping to avoid the creation of new problems as I try to solve this one. Thanks again.

Both bank account and iTunes credits charged

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