Both CS 5.1, and CS5.1 64 bit installed.

I am running Vista Home Premium. I just updated from CS2, to CS 5.1, and I see that two(?) versions installed. There is a CS 5.1 in C/Program Files (x86)/Adobe, and a CS5.1 64 bit in C/Program Files/Adobe. Both show up on the Start/All Programs, but only CS 5.1 64bit shows on Control Panel/Programs & Features. So, should I delete the CS 5.1 (I guess it is the 32 bit version), or just leave it? Thanks.

What you describe is a normal install. I would not delete the 32 bit version. It can be handy if you need to use TWAIN or 3 party plug ins that will not work in 64 bit mode.

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Correct install order for CS4 and CS5 on 32-bit system?

I have CS5 (Master Collection) to install on a 32-bit Windows XP system.
As the CS5 versions of both Premier Pro and After Effects require a 64-bit edition of Windows, included in the disc set are CS4 versions of those programs for this purpose.
What, if any, is the preferred install order? I am inclined to install the CS4's first, assuming the CS5 install will overwrite/update some shared components.
Should I install the CS4's first, CS5 first, or will it make no difference?

The right procedure is installation of CS4 first then CS5.

CS5 and CS5.5 64-bit (Flash, Illustrator, Fireworks) ALL Crash Out of Nowhere on Windows 7 64-bit

ATTENTION ADOBE! Your CS5 and CS55 products crash continuously on Windows 7 64-Bit. And I don't mean just when I'm saving (which they do) or when I'm importing into Flash Pro (which it does); I'm saying it just completely dissappears just as if I hadn't even opened it. No error message whatsoever. Oh, and of course, ALL WORK GONE since my last save; And I don't think that I should have to save every 5 seconds!
IS THERE A FIX FOR THIS?
IF NOT...
PLEASE FIX THIS ISSUE BECAUSE WE'VE SPENT A LOT OF MONEY ON YOUR PRODUCTS; AND NOW THEY'RE COSTING US EVEN MORE WITH POOR PRODUCTIVITY BECAUSE WE HAVE TO KEEP REDOING THINGS; NEVERMIND ALL OF THE FRUSTRATION IT IS CAUSING!!!
I thought that upgrading from CS5 to CS55 might help, but no, the problem is even worse.
FLASH, ILLUSTRATOR, and FIREWORKS ALL EXHIBIT THE SAME SYMPTOMS.

Sorry to bother you I just thought you might hit on something if other apps were not working.
Is everyone in your office having this issue with Flash, Fireworks or Illustrator crash? How many people?
Did you upgrade to 64-bit from 32-bit?
Are you using an approved OS for your hardware; i.e. Dell recommends using?
Have you scanned your memory to see if its bad?
Do you have your memory in the right slots in your motherboard?
What apps are you using when Flash, Fireworks or Illustrator crash? If you are running Photoshop, Premiere or After Affects you might have to adjust their memory useage.
When Flash, Fireworks or Illustrator crash is your system having issues?
Have you checked the event logs in Windows to see if there are any error or critical events logged at or around the time when Flash, Fireworks or Illustrator crash?
Note you can also open a support ticket with Adobe on the issue and work that pretty far without paying $25 (which is not that much); if your business is losing money as you stated originally.

I want to know if both Firefox 2.0 and 3.0 can be installed at the same time on a Unix machine (Solaris 10)

For Testing Purpose, i want Mozilla 2.0 and 3.0 to be tested on Solaris 10. I want to know how much feasible it is to have both these versions on single machine at a time
== User Agent ==
Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; InfoPath.2; .NET CLR 3.0.04506.30; MS-RTC LM 8)

Yup. Install them in two separate locations, then create a separate profile for each. See [[Managing profiles]]

Installing cs3 master collection and cs5 production premium on windows 7 machine

I have a windows 7 ultimate machine that I would like to install CS3 Master Collection on. I would then like to upgrade the Production Premium programs to CS5.
I have the install discs for both. Any suggestions for how to go about doing this would be greatly appreciated.
Thanks!

Tahseen,
Thanks for the quick reply!
Both CS3 Master Collection and CS5 Production Premium are full installs, neither is an upgrade. I have serial numbers for both.
Machine previously had CS4 Production Premium installed on it, that has been uninstalled.
Should I install CS3 Master Collection then install CS5 Production Premium? If so, do I need to remove the CS3 versions of programs included in Production Premium before installing CS5 Production Premium?
Thanks again!

Retrieve CS5 and CS5.5 installation path from registry

Hello,
I have Photoshop CS5 and CS5.5 (5.1) installed on my PC. I want to retrieve installation path for both but in registry i am able to see only CS5.5 (5.1) path. From where i can retrieve CS5 installation path?
I think registry entry for CS5 is replaced by CS5.1. Is it possible to retrieve CS5 installation path?
Thanks.

Hi Carl,
I had looked at the link you posted earlier too.. I see that you had posetd the answer then too! So, I can post my queries to you directly!
I created a jsx file named "Result.jsx", which I saved in my D drive, with the following code,
resultFile = new File("D:/result.log");
resultFile.open("w");
resultFile.write(BridgeTalk.__diagnostics__);
resultFile.close();
If I run this directly from ESTK, there is no problem, and I get the result.log file. I tried to execute this script via command line as shown in the screenshot,
On executing the above, I got the following error,
What am I doing wrong? I need to do this urgently. Please suggest a solution..
Thanks!

I would like to share music with my Dad we both have ipod classics and i tunes installed, my library is backed up on hard drive helives abroad and we are visiting soon how do we share library content? Can I do it by plugging my hard drive into his pc?

My itunes library is backed onto hard drive, I am visiting a relative soon and wish to share our music, we both have ipod classics and he has i tunes installed onto his pc.
I don't want to take my pc with me but the hard drive may be an option. Can we share music from my hard drive plugged into his pc? and if so how? also can I then copy music from his library onto the hard drive so that i can sync them to my i pod. Or is there a way we can do it with just the i pods and pc? Pls help techno novice!

System Preferences - Sharing. If you cannot find System Preferences, then use Command - Spacebar and type System Preference and when you see it in Spotlight (uper right) hit return.

Adobe Reader X 10.1 Install Failing on XP SP3 and Windows 7 (64 bit)

After using the Customization Wizard 10 to create an .mst and executing the install via SCCM 2007 which I have done many times before, I am getting the following error on both the XP SP3 and Windows 7 (64 bit) machines in the Application Event Log:
Product: Adobe Reader X (10.1.0) -- Error 2229.Database: . Could not load table 'ServiceInstall' in SQL query: SELECT `Name`,`DisplayName`,`ServiceType`,`StartType`,`ErrorControl`,`LoadOrderGroup`,`Dependenc ies`,`StartName`,`Password`,`ComponentId`,`Directory_`,`FileName`,`Arguments`,`Description ` FROM `ServiceInstall`, `Component`, `File` WHERE `ServiceInstall`.`Component_` = `Component`.`Component` AND (`Component`.`KeyPath` = `File`.`File`) AND (`Action` = 1 OR `Action` = 2).
I used the following .msi to create the.mst:
AdbeRdr1010_en_US.msi
Does anyone know where to go from here?
Thanks, Sandy

I have found another possible bug affecting network printing with 10.1.2 in Protected Mode on XP SP3 machines that has not been previously documented:
A number of users in one office were not able to print with 10.1.2 in Protected Mode (even with the printing hotfix/patch previously released) to their default printer; however they were able to print fine with 10.0.1 in Protected Mode OR by disabling Protected Mode in 10.1.2. They could print to Microsoft XPS Document Writer, however.
The cause was determined to be an issue with capitilization of the printer name in the registry! 10.1.2 in Protected Mode seems to be sensitive to this for some strange reason, though other apps don't care.
Check the following keys and ensure the capitalization of any references to name of your printer (or UNC path of the printer share) is consistent:
HKCU\Printers\Connections
HKCU\Printers\Settings
HKCU\software\microsoft\windows nt\currentversion\windows\Device
In our case, the reference to the name of the default printer was in lowercase, while the printer path recorded under settings was in UPPERCASE. Changing this to match immediately fixed the problem.

Oracle Client 64-bit and Oracle Client 32-bit on the same server

Hi,
I have a Windows 2008 server 64-bit with Oracle Client 64-bit and Oracle Client 32-bit installed on different directories (D:\Oracle and D:\Oracle32)
Is it possible to define for certain applications to use the TNSNAMES entry from the 64-bit Oracle Client
and for other applications to use the TNSNAMES entry from the 32-bit Oracle Client
Once I installed the Oracle Client 32-bit (Oracle Client 64-bit version was already installed) and restarted the server I performed a TNSPING and it defaulted to the Oracle Client 32-bit installation path
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Barry

Hello,
When you install a new client on a server, it will update the PATH variable, and add the ORACLE_HOME\bin path to it, at the first place. That explains why the tnsping use the last installed ORACLE_HOME.
What you can do if you want only to change the default path to the tnsnames is to set the environment variable TNS_ADMIN to the path where the tnsnames you want to use is located. You can modify this variable in your application if you want to use another tnsnames.
If you want switch from 32 bits to 64 bits client, then you have to modify the PATH variable.
Hope this will help.
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Sylvie

Is it possible to have Indesign CS4 and CS5.5 both installed on the same Mac? 10.6.8

We have a bunch of recent Intel macs at our corporation. Currently they should all have 10.6.8. They were all imaged from a base image that has Adobe CS4 embedded in it.
We are now using a packaging software part of the JAMF Casper suite and AAMIE to push CS5.5 to the end users.
The problem is that we want to keep CS4 on the end user's computers in case of issues. That way the end users can try Indesign 5.5 and see if it does everything they need to do and still have Indesign for backwards compatiblity.
So we created a CS5.5 install package using the AAMIE tool which works fine. We then use Casper to spam the package out to a Mac.
The issue that arises is that a few Plugin errors occur during the lauch of Indesign CS5.5 such as:
Adobe inDesign does not recognize InCopy Bridge UI.InDesignPlugin as a valid plug-in.
Adobe InDesign does not recognize InCopyExport.InDesignPlugin as a valid plug-in.
Adobe InDesign does not recognize InCopyExportUI.InDesignPlugin as a valid plug-in.
Adobe InDesign does not recognize InCopyImport.InDesignPlugin as a valid plug-in.
There was one more plugin error that occured before the first one but I forgot to write it down.
If we click okay to them, the application launches okay but when you quit and relaunch it, you still get one of the errors.
Is this because both applications are installed at the same time?
Is it offically okay as per Adobe to have Indesign CS4 and CS5.5 installed on the same Macintosh?
What else should we be considering what to do?

Well currently, I'm just testing this issue. I just installed the trial version of Adobe CS4 suite on my mac and then deployed the CS5.5 package on top off it The resulting errors that I listed above are the same ones that occur when the end user has a licensed volume license install of CS4 and CS5.5.
So I'm still back to square 1 where when I deploy cs5.5 on an end user's mac, they get those plugin errors when they launch Indesign CS5.5.
I am not sure about the licensing restrictions, I asked my Director and he is going to check with our VAR.

Why Do Both Photoshop CS5 (64 Bit) and Premiere Pro (64 Bit) Crash on Start up.

Both Photoshop CS5 (64 Bit) and Premiere Pro (64 Bit) Crash on Start up. 32 bit version of Photoshop works fine.
Here is the problem signature when they crash.
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          Photoshop.exe
Application Version:          12.0.0.0
Application Timestamp:          4bbc5b10
Fault Module Name:          CoolType.dll
Fault Module Version:          5.7.82.7602
Fault Module Timestamp:          4b980c97
Exception Code:          c0000005
Exception Offset:          0000000000073a92
OS Version:          6.1.7601.2.1.0.256.48
Locale ID:          1033
Additional Information 1:          7c82
Additional Information 2:          7c821a1fc13b00b508d1bb6ee7ecaf44
Additional Information 3:          019c
Additional Information 4:          019cb6db15489631b8a43faf27e30830
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          Adobe Premiere Pro.exe
Application Version:          5.0.3.0
Application Timestamp:          4ce382d1
Fault Module Name:          CoolType.dll
Fault Module Version:          5.7.82.7449
Fault Module Timestamp:          4b7b1af3
Exception Code:          c0000005
Exception Offset:          00000000000739ea
OS Version:          6.1.7601.2.1.0.256.48
Locale ID:          1033
Additional Information 1:          889a
Additional Information 2:          889afed61eb6ddf1c1c3419adc6026b6
Additional Information 3:          8235
Additional Information 4:          823549a371dff618695395cc0a8514ee
Both are referencing cooltype.dll. I ran Font Doctor on all system and non-system fonts and found no errors. Booted without Extensis Suitcase loading. Nothing works. All 32 bit programs work fine. Any clues would be appreciated.

It does not necessarily mean a "corrupt" font, but can be a font that PrPro, and PS, cannot handle.
Though I have read that changes have been made, Open Office's DejaVu font would crash PrPro's Titler - every time. There are quite a few others. Font Dr, and similar utilities, will not see the font(s) as corrupt, but they are so poorly designed, that PrPro and PS cannot deal with them.
Though it can be a long, drawn out process, one can often zero in on the problem font(s), with a little work. This is accomplished by first defining the "System Fonts," and not touching them. Then, uninstall half of the remaining fonts, and testing PrPro and PS. If they launch fine, you know that somewhere in that list of fonts, the problem exists. If there is still a failure to launch, chances are good that the problem font(s) reside in that half, that are still installed. Note: because the problem still exists, does not guarantee that there are NOT problem fonts in that uninstalled group, so keep that in mind.
Repeat the proces, by uninstalling half of the remaining fonts and testing.
If necessary, repeat by removing half of the now remaining fonts and testing.
When you get to a point, where you are no longer getting problems, reinstall fonts, in small groups, testing in between. The smaller the groups, the easier it will be to pinpoint the problem font(s).
Keep notes on which fonts you are uninstalling and reinstalling, until you narrow it down to the problem font(s).
I would start by uninstalling any "free fonts," and then commercial, 3rd party fonts. A lot of free fonts are just poorly designed, and can cause issues, though they might work fine in some other programs.
I use a font manager, so that I only have ~ 350 fonts installed at one time, and then dynamically install fonts, as needed for Projects. That keeps my machine clean, and if, upon installation, I get a crash/hang, I know that at least one font in that Set is causing it. This helps, as my workstation has ~ 19,000 fonts on it, and some are free fonts, and many are from 3rd parties. Some are also very, very old.
Good luck,
Hunt
PS - one common cause for hangs on loading PrPro can be from VST's, used in Audio-editing. If you also have a lot of VST's, you could have two issues with two separate programs, i..e. PS hanging on fonts, and PrPro hanging on VST's. The results would be the same, but the causes could be different. That leads to even more work. For PrPro, also see this ARTICLE. If you get PS launching, but PrPro is still not functioning, drop by the PrPro Forum, and someone can help you there.

Can I use both CS4 and CS5 separately so as to use Version Cue ?

I am thinking about buying CS5 to keep up to date.
I cannot do without Version Cue which is only CS4.
Can I buy the upgrade and run them to take advantage of both ?

Yes, you can run both CS4 and CS5 simultaneously, however, you must first launch CS5, then launch CS4. I don't know much about Version Cue or whether it would still work in a CS4/5 workflow, but you could always try the 30-day CS5 Trial as a test.

I previously had PS CS5 Trial installed but removed it using both Control Panel Programs and deleting all files from the CS5 directory on Program Files. I then installed a purchased product from Adobe disc using the serial number on the case. But when I

I previously had PS CS5 Trial installed but removed it using both Control Panel Programs and deleting all files from the CS5 directory on Program Files. I then installed a purchased product from Adobe disc using the serial number on the case. But when I try to launch it, I get a screen headed Photoshop CS5 Extended Trial. It asks for the serial number and says that my trial has expired. It rejects the serial number from the Adobe case saying "This Serial Number is not valid for this product". It thinks that I still have the expired Trial Version installed. How do I convince it (the program) that the Trial Version is long gone and the currently installed product was installed with a valid and accepted serial number????

Let me know how it goes. Go into your Adobe account and register your serial number asap.
https://www.adobe.com/account/my-products-services.html
That way, should you lose it or you need support, it is on record that it's yours and you can fetch your s/n it from anywhere.
There are too may sad stories here, where people forgot and the box is buried or lost.
Gene

Both CS4 and CS5 Master Collections installed. Uninstall CS4?

I have both Adobe CS4 Master Collection and CS5 Master Collection installed on my mac OS X 10.6.6.
What is the proper uninstall procedure for my entire CS4 collection and do I have to take precautions so it does not interfere with my CS5 installation?

It's a company laptop and that is not an option. On my own computer, that would be my first choice.
My space is tight partly b/c of multiple virtual machines I have. I need to free up some space, simply put.
No other suggestion?

Running both CS6 and CS5 bridge

I'm running CS5 bridge but using CS6 tools from the cloud tools. I keep CS5 on board because CS6 Bridge is really useless for getting any work done. I face major pauses when I try to use any of the menu buttons or try to right click on anything. Usually at least 5 seconds.
So I just use CS5 which is very quick to respond to those kind of clicks.
I'm seeing one problem that is apparently related to having both versions:
In CS6 Bridge:
When I set Edit/Camera Raw preferences/ Camera Raw Cache/ Select location
It also sets the same place for CS5 Bridge. And Vise versa if I set it from CS5 it changes CS6 as well.
Somewhere they must be using the same configuration file. Just at a guess I'd say that is not supposed to happen.
Can someone who knows more about the internal workings give me some advice about keeping the different versions from sharing settings?

Curt Y wrote:
CS6 and CS5 Bridge use different cache database. So same location, different file.
By the way I pretty much do he same thing. Even though CS6 Bridge is now 64 bit, it has too many pauses to do its job. Most are related to building cache.
Yup, its way to aggravating and time wasting to try to use CS6. In my case, running CS5, the one draw back is that I don't have access to the PS CS6 batch processor, so if I have need of that, I have to put up with CS6 long enough to get that done. Forutnately I don't use it all that often.. at least the recent projects I've undertaken have not necessitated it more than a few times.
Are you able to access the PS CS6 image processor from Bridge CS5? (Tools/photoshop/ And here you see several batching sort of tools including the Image Processor). For me; when running CS5 the Tools menu does not have a "photoshop" entry at all.
I'm sort of jumping to a new topic here and hope you don't mind. I wondered if you might have developed a numbered list of things one should try when having the stalling problem some users are seeing with CS6 bridge. I would like to take one more systematic stab at getting a usable installation of CS6 bridge before resorting to the long and usually painful process of getting help from adobe.
It would really be handy if someone with your grasp of this tool could codify and distill down a step by step list of things to try to get CS6 bridge working better.
Your respones to me and to at least one other poster I've noticed (I'm sure there have been more) contain lots of different things to try but with my shortage of experience with this kind of troubleshooting I'm not sure what order to attempt things in.

Both CS 5.1, and CS5.1 64 bit installed.

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