Both CS4 and CS5 Master Collections installed. Uninstall CS4?
I have both Adobe CS4 Master Collection and CS5 Master Collection installed on my mac OS X 10.6.6.
What is the proper uninstall procedure for my entire CS4 collection and do I have to take precautions so it does not interfere with my CS5 installation?
It's a company laptop and that is not an option. On my own computer, that would be my first choice.
My space is tight partly b/c of multiple virtual machines I have. I need to free up some space, simply put.
No other suggestion?
Similar Messages
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Having trouble Deactivating CS4 and CS5 Master Collection
I had the CS4 and CS5 Master Collection installed on my Macbook Pro and Mac Pro. I have recently reinstalled the OS and did not deactivate the software before I did this. How do I go about doing this so I can reinstall the software? The software serial number thinks that I already have the software installed because it has not been deactivated but I am just trying to reinstall it on the same computers since I wiped the hard drives.
Thank you!If you're having problems reactivating your software, and have no way of deactivating its previous installation(s), then the only way to do it is to contact Adobe cust service / tech support, who with luck can work on it from their end.
-
Cs5 master collection deactivate+uninstall, reinstall errors on update
I have cs5 master collection.
I had to reinstall windows form scratch.. windows is on c:. I had to reformat that drive. adobe cs5 stores some of its files on C: and some of its files in the appointed install directory, on a data drive which was f:
i deactivated+uninstalled adobe cs5.
formatted c: and installed windows. of course, some adobe files are still left over on f:
reinstalled adobe cs5 to same location on f:
started dreamweaver, help, update (to update cs5)
I get update errors on half or more of the products. another update gives th esame problem, it's stuck.
how do I fix? this isn't the first time I have had trouble with AAM.
also, adobe community help refuses to pin to the taskbar or start menu. I don't know why, it's an exe. also, cs5 doesn't make an icon for it. I tried creating a shortcut for the exe and dragging it to the taskbar, but this doesn't work either. I got it on there once, but I have no idea how.
9/26/2014:
I uninstalled and deactivated cs5 and acrobat 9, did all necessary reboots, and uninstalled all adobe products.
missed a step, so wrote this windows .cmd batch file to remove adobe leftovers after uninstall and deactivate.
contents of adobe-cs5-removal-tool.cmd
@rem Author: Jim Michaels
@rem Created: 9/27/2014
@rem Version: 1.0
@rem Abstract: removes cs5 and commonly-used adobe products from windows
@rem if I could get the uninstaller location, I would do the uninstall automatically.
rem handle help switches
if /i @%1@ equ @@ goto help
if /i @%1@ equ @--help@ goto help
if /i @%1@ equ @-help@ goto help
if /i @%1@ equ @/help@ goto help
if /i @%1@ equ @--h@ goto help
if /i @%1@ equ @-h@ goto help
if /i @%1@ equ @/h@ goto help
if /i @%1@ equ @--?@ goto help
if /i @%1@ equ @-?@ goto help
if /i @%1@ equ @/?@ goto help
rem handle dir switches
if /i @%1@ equ @--acrobat-root-dir@ (
set acrobatRoot=%2
shift
shift
if /i @%1@ equ @-acrobat-root-dir@ (
set acrobatRoot=%2
shift
shift
if /i @%1@ equ @/acrobat-root-dir@ (
set acrobatRoot=%2
shift
shift
if /i @%1@ equ @--cs5-root-dir@ (
set cs5Root=%2
shift
shift
if /i @%1@ equ @-cs5-root-dir@ (
set cs5Root=%2
shift
shift
if /i @%1@ equ @/cs5-root-dir@ (
set cs5Root=%2
shift
shift
rem processing
@echo a good uninstallation order is:
@echo adobe acrobat 9 Pro
@echo adobe creative suite 5 master collection
@echo adobe community help
@echo adobe media player
@echo adobe reader
@echo adobe air
@echo adobe flash player 15 Activex
@echo adobe flash player 15 plugin
@ECHO backup your leftover plugins in %appdata%\Adobe, %appdata%\..\locallow\Adobe, %localappdata%\Adobe, %PROGRAMDATA%\Adobe first.
@ECHO DO NOT PROCEED UNTIL ALL ADOBE PRODUCTS ARE UNINSTALLED AND DEACTIVATED FIRST! DO REBOOT AFTER EACH UNINSTALL.
@ECHO CTRL-C TO QUIT NOW
@pause
@ECHO ARE YOU SURE?
@ECHO CTRL-C TO QUIT NOW OR PRESS A KEY TO REMOVE ADOBE CS5
@pause
@echo
rem create .reg file
echo Windows Registry Editor Version 5.00>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_CURRENT_USER\Software\Adobe]>>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_LOCAL_MACHINE\SOFTWARE\Adobe]>>"adobe-cs5-reg-remove.reg"
rem remove directories
rd /s /q "%ProgramFiles%\Adobe"
rd /s /q "%ProgramFiles(x86)%\Adobe"
rd /s /q "%CommonProgramFiles%\Adobe"
rd /s /q "%CommonProgramFiles(x86)%\Adobe"
rd /s /q "%APPDATA%\Adobe"
rd /s /q "%LOCALAPPDATA%\Adobe"
rd /s /q "%APPDATA%\..\LocalLow\Adobe"
rd /s /q "%ProgramData%\Adobe"
rd /s /q "C:\Users\All Users\Adobe"
rd /s /q "%temp%\adobe"
rd /s /q "%tmp%\adobe"
if @%adobeRoot%@ neq @@ rd /s /q %adobeRoot%
if @%cs5Root%@ neq @@ rd /s /q %cs5Root%
start "adobe-cs5-reg-remove.reg"
@echo waiting until you are finished with entering the registry stuff (a deletion of adobe keys)
@echo then press a key.
@pause
del "adobe-cs5-reg-remove.reg"
goto end
:help
@echo adobe-cs5-removal-tool - remove adobe cs5 and any adobe products (after uninstall and deactivate of all adobe products)
@echo usage: adobe-cs5-removal-tool [options]
@echo options:
@echo [-[-]h[elp]^|/h[elp]^|-[-]?^|/?] this help
@echo [-[-]^acrobat-root-dir|/acrobat-root-dir doubleQuotedDirPath] specifies extra Acrobat dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo [-[-]^cs5-root-dir|/cs5-root-dir doubleQuotedDirPath] specifies extra CS5 dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo if I could get the uninstaller location, I would do the uninstall automatically.
@echo a good uninstallation order is:
@echo adobe acrobat 9 Pro
@echo adobe creative suite 5 master collection
@echo adobe community help
@echo adobe media player
@echo adobe reader
@echo adobe air
@echo adobe flash player 15 Activex
@echo adobe flash player 15 plugin
goto end
:end
I need to try this, going to take another hour or two. I hope this causes enough of an uninstall that adobe will update. I missed a step last time.I noticed the backup section is missing the file. I could really use that. I noticed an uninstall+deactivate leaves the plugins behind, and that the dirs can be copied to a safe place if you know where they are. thanks for the tip.
16.16 Apple. If the Software is downloaded from the Apple iTunes Application Sto
re (ôAppö), then Customer acknowledges and agrees to the following additional te
rms: (a) Apple has no liability for the App and its content; (b) CustomerÆs use
of the App is limited to a non-transferable license to use the App on any iPhone
Ö, iPadÖ or iPod TouchÖ that Customer owns or controls as allowed by the Applica
tion Store Terms of Service; (c) Apple has no obligation whatsoever to furnish a
ny maintenance and support services for the App; (d) to the extent permitted by
applicable law, Apple has no warranty obligation to the App and Adobe will be re
sponsible for any claims, losses, liabilities, damages, costs, or expenses attri
butable to any failure to conform to any warranty set forth in this agreement; (
e) Apple is not liable for any claims relating to the App or CustomerÆs possessi
on and/or use of the App, including, but not limited to: product liability c
laims; (ii) any claim that the App fails to conform to any applicable legal requ
irement; and (iii) consumer protection claims; (f) Apple is not liable for any t
hird-party claims that the App infringes a third partyÆs intellectual property r
ights; and (g) Apple and its subsidiaries are third party beneficiaries of this
agreement with respect to any such App, and that Apple will have the right to en
force the Agreement against Customer as a third party beneficiary.
Gen_WWCombined-en_US-20121017_1230
Please enter (y) for Yes or (n) for No. ... >>
so... what's "Gen_WWCombined-en_US-20121017_1230" mean? is this webkit or something? do I want to remove this?
ah - I got it, you just say y, that's just the product code.
after a run the new revision of my removal tool, it didn't see cs5.
does the CC removal tool require any uninstallation? I would like to know, if it doesn't, that would make the uninstallation process a whole lot simpler. it should also remove adobe reader, adobe air, adobe community help if it doesn't already, adobe media player - I would assume it does this (but those aren't in the list).
I would like to see an antry where it removes everything but the adobe ID (is that a bad thing? what exactly does that do? does it remove my adobe account?) .
until then, this latest revision of my tool may or may not be of use.
@rem Author: Jim Michaels
@rem Created: 9/27/2014
@rem Version: 1.1
@rem Abstract: removes cs5 and commonly-used adobe products from windows
@rem if I could get the uninstaller location, I would do the uninstall automatically.
@rem handle help switches
if @%SESSIONNAME%@ neq @@ goto admerr
if /i @%1@ equ @@ goto help
if /i @%1@ equ @--help@ goto help
if /i @%1@ equ @-help@ goto help
if /i @%1@ equ @/help@ goto help
if /i @%1@ equ @--h@ goto help
if /i @%1@ equ @-h@ goto help
if /i @%1@ equ @/h@ goto help
if /i @%1@ equ @--?@ goto help
if /i @%1@ equ @-?@ goto help
if /i @%1@ equ @/?@ goto help
rem handle dir switches
if /i @%1@ equ @--acrobat-root-dir@ (
set acrobatRoot=%2
shift
shift
if /i @%1@ equ @-acrobat-root-dir@ (
set acrobatRoot=%2
shift
shift
if /i @%1@ equ @/acrobat-root-dir@ (
set acrobatRoot=%2
shift
shift
if /i @%1@ equ @--cs5-root-dir@ (
set cs5Root=%2
shift
shift
if /i @%1@ equ @-cs5-root-dir@ (
set cs5Root=%2
shift
shift
if /i @%1@ equ @/cs5-root-dir@ (
set cs5Root=%2
shift
shift
rem processing
@echo A good uninstallation order (because of dependencies) is:
@echo Adobe Acrobat 9 Pro
@echo Adobe Creative Suite 5 Master Collection
@echo Adobe Community Help
@echo Adobe Media player
@echo Adobe Reader
@echo Adobe Air
@echo Adobe Flash Player Activex
@echo Adobe Flash Player plugin
@ECHO backup your leftover plugins in %appdata%\Adobe, %appdata%\..\locallow\Adobe, %localappdata%\Adobe, %PROGRAMDATA%\Adobe first.
@ECHO DO NOT PROCEED UNTIL ALL ADOBE PRODUCTS ARE UNINSTALLED AND DEACTIVATED FIRST! DO REBOOT AFTER EACH UNINSTALL.
@ECHO CTRL-C TO QUIT NOW
@pause
@ECHO ARE YOU SURE?
@ECHO CTRL-C TO QUIT NOW OR PRESS A KEY TO REMOVE ADOBE CS5
@pause
@echo
rem create .reg file
echo Windows Registry Editor Version 5.00>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_CURRENT_USER\Software\Adobe]>>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_LOCAL_MACHINE\SOFTWARE\Adobe]>>"adobe-cs5-reg-remove.reg"
rem remove directories
rd /s /q "%ProgramFiles%\Adobe"
rd /s /q "%ProgramFiles(x86)%\Adobe"
rd /s /q "%CommonProgramFiles%\Adobe"
rd /s /q "%CommonProgramFiles(x86)%\Adobe"
rd /s /q "%APPDATA%\Adobe"
rd /s /q "%LOCALAPPDATA%\Adobe"
rd /s /q "%APPDATA%\..\LocalLow\Adobe"
rd /s /q "%ProgramData%\Adobe"
rd /s /q "%windrive%\Users\All Users\Adobe"
rd /s /q "%temp%\adobe"
rd /s /q "%tmp%\adobe"
if @%adobeRoot%@ neq @@ rd /s /q %adobeRoot%
if @%cs5Root%@ neq @@ rd /s /q %cs5Root%
"adobe-cs5-reg-remove.reg"
@echo waiting until you are finished with entering the registry stuff (a deletion of adobe keys)
@echo then press a key.
@pause
del "adobe-cs5-reg-remove.reg"
goto end
:help
@echo adobe-cs5-removal-tool - remove adobe cs5 and any adobe products (after uninstall and deactivate of all adobe products)
@echo usage: adobe-cs5-removal-tool [options]
@echo options:
@echo [-[-]h[elp]^|/h[elp]^|-[-]?^|/?] this help
@echo [-[-]^acrobat-root-dir^|/acrobat-root-dir doubleQuotedDirPath] specifies extra Acrobat dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo [-[-]^cs5-root-dir^|/cs5-root-dir doubleQuotedDirPath] specifies extra CS5 dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo if I could get the uninstaller locations, I would do the uninstall automatically.
@echo A good uninstallation order is:
@echo Adobe Acrobat 9 Pro (depends upon Air)
@echo Adobe Creative Suite 5 Master Collection (installs and depends upon Air)
@echo Adobe Community Help (Depends upon Air)
@echo Adobe Media Player (depends upon Air)
@echo Adobe Reader (I think depends upon Air)
@echo Adobe Air
@echo Adobe Flash Player Activex
@echo Adobe Flash Player Plugin
goto end
:admerr
@echo you need to right click and run your cmd shell or this script as Administrator first before running this script, or create a shortcut to this script with Administrator rights (advanced).
@echo nothing done, exiting
pause
goto end
:end -
I'm having problem with adobe after effects in cs5 master collection installing
When i installing ae cs5 master collection it come like "exid code 6" u can refer down....
Pls help me with this errors.....
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 10 fatal error(s), 15 error(s), 9 warning(s)
ERROR: DS011: Payload path does not exist and no media record specified.
ERROR: DS011: Payload path does not exist and no media record specified.
ERROR: DS011: Payload path does not exist and no media record specified.
ERROR: DS011: Payload path does not exist and no media record specified.
ERROR: DS011: Payload path does not exist and no media record specified.
ERROR: DS011: Payload path does not exist and no media record specified.
ERROR: DS011: Payload path does not exist and no media record specified.
ERROR: DS011: Payload path does not exist and no media record specified.
WARNING: DW064: Memory requirements not met for {288DB08D-0708-4A94-B055-55B99E39EB62}
WARNING: DW065: Display requirements not met for {288DB08D-0708-4A94-B055-55B99E39EB62}
WARNING: DW064: Memory requirements not met for {DA1B174B-4297-467C-9EF8-0AB8D4D5171E}
WARNING: DW065: Display requirements not met for {DA1B174B-4297-467C-9EF8-0AB8D4D5171E}
WARNING: DW064: Memory requirements not met for {6ACDB89B-63FB-4C7D-8490-7528E248F25B}
WARNING: DW065: Display requirements not met for {6ACDB89B-63FB-4C7D-8490-7528E248F25B}
----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
----------- Payload: {D5CC77BE-BC5B-424E-8E45-DF60AFF7BE9C} Pixel Bender Toolkit 2.0.0.0 -----------
WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5\Pixel Bender Toolkit 2\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging 0X1.CE4D49P-1021rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Master Collection CS5\Adobe Pixel Bender Toolkit 2.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5\Pixel Bender Toolkit 2\Pixel Bender Toolkit.exe(Seq 86)
----------- Payload: {CC0EF75D-9336-4E4F-B4A2-99E2E60E161F} Adobe After Effects CS5 Presets 10.0.0.0 -----------
FATAL: DB001: Database file 'Install.db' does not exist.
FATAL: DB001: Database file 'Install.db' does not exist.
----------- Payload: {64D991B0-4E64-47AC-8A35-291DA2E7D02F} Adobe After Effects CS5 Support 10.0.0.0 -----------
FATAL: DB001: Database file 'Install.db' does not exist.
FATAL: DB001: Database file 'Install.db' does not exist.
----------- Payload: {406D22BD-7910-479B-96AA-0DB8A36C694B} Adobe After Effects CS5 Third Party Content Wrapper 10.0.0.0 -----------
FATAL: DB001: Database file 'Install.db' does not exist.
FATAL: DB001: Database file 'Install.db' does not exist.
----------- Payload: {20F72893-AEC7-4954-9EAA-F07FD6184781} Adobe After Effects CS5 Third Party RoyaltyContent Wrapper 10.0.0.0 -----------
FATAL: DB001: Database file 'Install.db' does not exist.
FATAL: DB001: Database file 'Install.db' does not exist.
----------- Payload: {DA1B174B-4297-467C-9EF8-0AB8D4D5171E} Adobe After Effects CS5 10.0.0.0 -----------
FATAL: DB001: Database file 'Install.db' does not exist.
FATAL: DB001: Database file 'Install.db' does not exist.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe After Effects CS5 Third Party RoyaltyContent Wrapper: Install failed
ERROR: DW050: - Adobe After Effects CS5 Third Party Content Wrapper: Install failed
ERROR: DW050: - Adobe After Effects CS5 Support: Install failed
ERROR: DW050: - Adobe After Effects CS5_AdobeAfterEffects10en_USLanguagePack: Install failed
ERROR: DW050: - Adobe After Effects CS5 Presets: Install failed
ERROR: DW050: - Adobe After Effects CS5: Failed due to Language Pack installation failureYour question was answered on the AE forum (by moi, no less).
Mylenium -
CS5.5 Upgrade does not accept the serial number used for CS 5 Master Collection install
Installed CS5 Master Collection from disk with given serial number. CS5 Master Collection installed fine. Inserted CS 5.5 Design Standard disk, and entered its serial number. It asked for a qualifying product/serial number. I selected "Master Collection CS5" and entered the serial number I had just used to successfully install that product. I get an error saying "This serial number is not for a qualifying product. Please try another."
Serial Number or Activation Issues
You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help making contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/ -
PPro and AE not installing in CS5 Master Collection
Following the many excellent suggestions made on this thread:
http://forums.adobe.com/thread/628980?tstart=0
I was able to finally installl the CS5 Master Collection on my notebook, but I am having a problem with my workstation.
I can install everything except for Premiere Pro and After Effects.
I have a Boxxtech workstation running win7 64bit 8 GB RAM and an nVidia Quadro FX 3600 graphics card.
Following the suggestions made on the above mentioned thread:
Uninstalled any CS products
Ran Windows Installer Clean up Utility
Ran WinCS5 Clean up script (all three options)
Ran msconfig and shut down all but the basic MS startup processes
Rebooted
Ran WinCS5 Clean up script (all three options) (again)
Rebooted
Logged on as the Administrator
Installed CS5
I have tried this three times so far all with the same results: everything except After Effects and Premiere Pro installs.
I get the following details on the errors:
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 29 error(s), 51 warning(s)
WARNING: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}
WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
WARNING: OS requirements not met for {7816FDDE-40D4-482D-AD7D-97858985DB3E}
WARNING: OS requirements not met for {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}
WARNING: OS requirements not met for {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7}
WARNING: OS requirements not met for {AAE6F374-91CB-45FB-9282-4CFA0DED2088}
WARNING: OS requirements not met for {ABDC1F61-2C50-4BB1-ACDA-66D412D72582}
WARNING: OS requirements not met for {B8D286BC-A68D-4E74-9F68-8756A49896D8}
WARNING: OS requirements not met for {C0AA232E-BD1B-40B5-A176-A2BEB67FFAE1}
WARNING: OS requirements not met for {C79312BD-3E76-4474-A10C-1435D1856A4B}
WARNING: OS requirements not met for {CBE4F6C3-788E-4CAC-BA25-26FE39A3BC8C}
WARNING: OS requirements not met for {CD29B5CA-4727-4114-9AD9-25CCCE6E4014}
WARNING: OS requirements not met for {CFC9F871-7C40-40B6-BE4A-B98A5B309716}
WARNING: OS requirements not met for {D8465547-5D5B-4856-A93A-8AC0A05C5D4D}
WARNING: OS requirements not met for {DE5DE662-2ECB-4D93-967B-221FBCC8A736}
WARNING: OS requirements not met for {DE60F0DE-469A-42DC-A678-978313210057}
WARNING: OS requirements not met for {E8815668-95B0-443D-AC92-2BFD7DD8F16A}
WARNING: OS requirements not met for {F319804F-E3A4-4C02-8AEC-CB39A4F6447E}
WARNING: OS requirements not met for {F9766AC1-1461-1033-B862-DF8FE1C033BE}
WARNING: OS requirements not met for {F9C71630-0EE3-475C-9E2B-ED95AE197DBD}
WARNING: OS requirements not met for {FBB02B04-C034-4382-A3F6-57416E2752C4}
WARNING: 1 ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0
WARNING: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5\Pixel Bender Toolkit 2\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging 0X1.1E6600P-1020rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f80493091 e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Master Collection CS5\Adobe Pixel Bender Toolkit 2.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5\Pixel Bender Toolkit 2\Pixel Bender Toolkit.exe
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: File/Folder does not exist at D:\Adobe CS5\payloads\AdobeContribute6-FFPlugin\OEM
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: File/Folder does not exist at D:\Adobe CS5\payloads\AdobeContribute6-IEPlugin\OEM
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: File/Folder does not exist at D:\Adobe CS5\payloads\AdobeContribute6-OfficePlugin\OEM
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: File/Folder does not exist at D:\Adobe CS5\payloads\AdobeContribute6-mul\OEM
WARNING: File/Folder does not exist at D:\Adobe CS5\payloads\AdobeFireworks11All\OEM
WARNING: File/Folder does not exist at D:\Adobe CS5\payloads\AdobeFireworks11en_USLanguagePack\OEM
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: 48 Failed to add Font 'C:\Windows\Fonts\KozGoPro-Bold.otf'. Error: 0
ERROR: 48 Command ARKFontCommand failed.
ERROR: 47 Failed to add Font 'C:\Windows\Fonts\KozGoPro-Bold.otf'. Error: 0
ERROR: 47 Command ARKFontCommand failed.
ERROR: The following payload errors were found during install:
ERROR: - Adobe Premiere Pro CS5: Failed due to Language Pack installation failure
ERROR: - Adobe After Effects CS5: Failed due to Language Pack installation failure
ERROR: - KoreanSpeechAnalysisModels: Install failed
ERROR: - Adobe After Effects CS5 Third Party RoyaltyContent Wrapper: Install failed
ERROR: - Adobe Premiere Pro CS5 Third Party Content Wrapper: Install failed
ERROR: - ItalianSpeechAnalysisModels: Install failed
ERROR: - Adobe Premiere Pro CS5_AdobePremierePro5en_USLanguagePack: Install failed
ERROR: - SpanishSpeechAnalysisModels: Install failed
ERROR: - Adobe After Effects CS5 Third Party Content Wrapper: Install failed
ERROR: - GermanSpeechAnalysisModels: Install failed
ERROR: - Adobe After Effects CS5 Support: Install failed
ERROR: - Adobe After Effects CS5_AdobeAfterEffects10en_USLanguagePack: Install failed
ERROR: - Adobe Premiere Pro CS5 Third Party Royalty Content Wrapper: Install failed
ERROR: - Required Common Fonts Installation x64: Install failed
ERROR: - InternationalEnglishSpeechAnalysisModels: Install failed
ERROR: - AdobeColorVideoProfilesAE CS5: Install failed
ERROR: - Required Common Fonts Installation: Install failed
ERROR: - Adobe After Effects CS5 Presets: Install failed
ERROR: - Adobe After Effects CS5 Template Projects & Footage: Install failed
ERROR: - FrenchSpeechAnalysisModels: Install failed
ERROR: - AdobeMotionPicture CS5: Install failed
ERROR: - JapaneseSpeechAnalysisModels: Install failed
ERROR: - Adobe Premiere Pro CS5 Functional Content: Install failed
ERROR: - Adobe Premiere Pro CS5 Support: Install failed
Any suggestions?
I tried searching to see if this has been covered, without success, If you know of another thread that has covered this please point me in that direction.
Thanks
CraigStill can't get it installed.
Based on suggestions I uninstalled CS5 complete, ran the cleaners, rebooted, etc etc, result nothing installed at all
Tried this several time same result.
Went on vacation
Came back followed darkmatters suggestions and voila could install everything...except Premiere Pro and After Effects
I needed to get some work done in the course of which I allowed the installed programs to get updates.
Finished the work I absolutedly needed to do and went back to try and install AE and PPro. No joy.
Help!!?? Please!
Error log:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 6 error(s), 7 warning(s)
WARNING: OS requirements not met for {FBB02B04-C034-4382-A3F6-57416E2752C4}
WARNING: Payload:{7816FDDE-40D4-482D-AD7D-97858985DB3E} Adobe OnLocation CS5 Royalty Content has been updated and has been selected for repair. The patch {5AF84E15-9A23-4295-8508-F2901A923E83} Adobe OnLocation CS5 Royalty Content_5.0.1_AdobeOnLocation5RoyaltyAll will be uninstalled now.
WARNING: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {0D067D13-C3D7-4EA6-B346-740CD91FD547} Adobe Bridge CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
ERROR: Found payload conflicts and errors:
ERROR: - Adobe Fireworks CS5 depends on Required Common Fonts Installation to be installed.
ERROR: - Adobe Photoshop CS5 Core depends on Required Common Fonts Installation to be installed.
ERROR: - Adobe Illustrator CS5 depends on Required Common Fonts Installation to be installed.
ERROR: - Adobe Encore CS5 depends on Required Common Fonts Installation to be installed.
ERROR: - Adobe InDesign CS5 Application Base Files depends on Required Common Fonts Installation to be installed.
FATAL ERROR: Conflicts were found in the selected payloads. Halting installation. -
Recent bought an iMAC and i am trying to install Adobe cs5 master collection and keep getting this e
Recent bought an iMAC and i am trying to install Adobe cs5 master collection and keep getting this error "consistency in the installer database. Please restart your computer and install again. HELP
Uninstall eachg and every bit Adobe (including older versions and minor tools), run the Creative Suite Cleaner Tool and install again. It's actually "Inconsistency", BTW...
Mylenium -
i had installed Adobe CS5 Master Collection on my PC about a year ago, the PC is now dead and i purchased a mac.
i just wanted to know if i can download the Mac version and use that cereal number to activate it? and if yes how and where do i go? would appreciate anyones help. Cheers Roni just wanted to know if i can download the Mac version and use that cereal number to activate it?
No.
Serial numbers are Mac only or Windows only. There is a platform swap process (from Mac to PC etc) but only for CS6.
As a CS5 owner, your choices are to either pay to upgrade to CS6 for Mac or join the Cloud. -
Install CS5 Master Collection using AAMEE and Casper Suite
Hi,
We have purchased Adobe CS5 Master Collection for Mac with a site license and I would like to use Casper Suite to distribute it. We downloaded the MasterCollection_CS5_LS1.dmg from our account but the AAMEE packager will not recognize the .dmg as a valid installer. Can anyone point me in the right direction as to how to create a distribution for Casper? I have read the "Simplifying Adobe CS5 Administration with the Casper Suite" guide and the AAMEE version 2.0.242.0 guide. Do I need to obtain a .pkg file to use with the AAMEE package creator?
Thanks for any help.Problem solved. I finally realized I needed to extract/drag the Adobe CS5 Master Collection applications from the downloaded .dmg to a folder. Then AAMEE packager program was able to recognize the applications.
-
CS5 Master Collection and Service pack 3 question
Just received the CS5 master collection upgrade from CS4 Web Premium. The minimum requirements state XP sp3. Our systems here at work are still on sp2. Will the software install? If so, what issues might I face?
Hi! I've installed Photoshop CS5 Extended trial on a Windows XP SP2 workstation, I got a warning during installation saying that my system didn't fulfill minimum requirements, but no problem after.
As I've only tried with Photoshop, I suggest you to also check with trial versions of Illustrator and Flash. -
PS, AE, and LR3 will not open in CS5 Master Collection
Window7, 64-bit, CS5 Master Collection, LightRoom 3…
Have had no trouble since loading CS5 (which was difficult) for the last month or more. Today, PS 64-bit, LR 3, AE and Mocha for AE will not open. These programs close with a similar error message “i.e., Adobe Photoshop 64-bit has stopped working. All other programs in CS5 including Photoshop 32-bit will open?
Any suggestions on what to do to correct the problem? After spending 2 weeks installing CS5 this is heartbreaking - I wish Adobe would pay for my downtime!
Thanks,
RandyThis worked for me: turn off User Account Control and then reboot.
-
PS and AE will not open in CS5 Master Collection
Window7, 64-bit, CS5 Master Collection, LightRoom 3…
Have had no trouble since loading CS5 (which was difficult) for the last month. Today, PS 64-bit, LR 3, AE and Mocha for AE will not open. These programs close with a similar error message “Adobe Photoshop 64-bit has stopped working. All other programs in CS5 including Photoshop 32-bit will open?
Any suggestions on what to do to correct the problem? After spending 2 weeks installing CS5 this is heartbreaking - I wish Adobe would pay for my downtime!
Thanks,
RandyHi Mylenium,
I ran the Adobe Support Advisor and it came back without identifying any errors. However, when I closed the advisor this grayed out message come up:
"Creative Suite Product Install Inspector has identified the issue(s) that needs attention. An issue report has been generated. Adobe will use this issue report to helpaddress the issue(s) in the future."
I just spent 2 hrs with Adobe Tech Service and they could not identify a problem and suggested that I remove all 3 programs and reload. LR3 almost loads - it is in "Web" trying to open a flash gallery plug in when it fails. The other programs do not open at all...
I am going to remove and reinstall LR3 first and see what happens. Then I will (unless someone suggest something else), reinstall Windows 7. Reinstalling W7 was the only thing that worked for me when I initially installed CS5 for the first time...
Thanks,
Randy -
Can't install CS5 Master collection engl Win 7 64- bits
I've downloaded the trial (no problems) and went installing.
After only 3% the installation is shut down (exit code 7) with an impressive error log of 12 fatal errors, 144 errors and 135 warnings.
Am running English (IE) Win7 64-bit (no additioanl language packs installed), quad core 3,23 GHZ, 8 GB RAM, 2* 1024 MB ATI HD5770 graficcards (crossfire enabled) the computer is actually just a few days old, all updates installed. The installation is run as administrator.
I tried installing the Microsoft VC80 and 90 files (in payload) - no result, it did not matter if I just ran the trial installation or provided a license code (genuine).
Any ideas?
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 12 fatal error(s), 144 error(s), 135 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: 2 Unable to delete file copy at "C:\Program Files (x86)\Common Files\Adobe\APE\3.1\adbeapecore.dll" Error 5 Access is denied.
ERROR: 2 Error rolling back command ARKMoveFileCommand
ERROR: 1 Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\APE\3.1\adbeapecore.dll" from backup at "C:\adobeTemp\backup\adobetmp00018116" Error 5 Access is denied.
ERROR: 1 Error rolling back command ARKDeleteFileCommand
ERROR: The following payload errors were found during install:
ERROR: - Adobe OnLocation CS5 Royalty Content Wrapper: Install failed
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - Adobe Media Player: Install failed
ERROR: - SiteCatalyst NetAverages: Install failed
ERROR: - Firefox Plugin CS5: Install failed
ERROR: - Adobe Linguistics CS5 x64: Install failed
ERROR: - Adobe Photoshop CS5 Support: Install failed
ERROR: - Adobe InDesign CS5 Common Language Files_AdobeInDesign7CommonLang-en_US: Install failed
ERROR: - Adobe Bridge CS5: Install failed
ERROR: - Adobe Encore CS5 Third Party Royalty Content: Install failed
ERROR: - Microsoft_VC80_ATL_x86: Install failed
ERROR: - Recommended Common Fonts Installation x64: Install failed
ERROR: - Adobe Flash CS5_AdobeFlash11-en_USLanguagePack: Install failed
ERROR: - Adobe Toolhints CS5: Install failed
ERROR: - Adobe Fireworks CS5: Failed due to Language Pack installation failure
ERROR: - Adobe Flash Builder: Install failed
ERROR: - AdobePDFL x64 CS5: Install failed
ERROR: - Adobe Encore CS5 Royalty Codecs Installer Wrapper: Install failed
ERROR: - DeviceCentral_DeviceCentral3LP-en_GB: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86_x64: Install failed
ERROR: - Adobe After Effects CS5 Third Party RoyaltyContent Wrapper: Install failed
ERROR: - Adobe Premiere Pro CS5 Third Party Content Wrapper: Install failed
ERROR: - Adobe Flash CS5_AdobeMobileExtension_Flash11-en_US: Install failed
ERROR: - Adobe InDesign CS5 Application Language Files_AdobeInDesign7AppLang-en_GB: Install failed
ERROR: - Creative Suite 5 Master Collection: Install failed
ERROR: - Adobe XMP Panels CS5: Install failed
ERROR: - Adobe Player for Embedding: Install failed
ERROR: - AIR2 For Adobe Flash Pro: Failed due to Language Pack installation failure
ERROR: - Adobe Premiere Pro CS5_AdobePremierePro5en_USLanguagePack: Install failed
ERROR: - Photoshop Camera Raw: Install failed
ERROR: - AdobeColorCommonSetCMYK: Install failed
ERROR: - AdobeHelp: Install failed
ERROR: - Camera Profiles Installer: Install failed
ERROR: - Adobe Buzzword CS5: Install failed
ERROR: - Adobe After Effects CS5 Third Party Content Wrapper: Install failed
ERROR: - Adobe Flash Player 10 Plugin: Install failed
ERROR: - Adobe Mini Bridge CS5: Install failed
ERROR: - Microsoft_VC80_CRT_x86_x64: Install failed
ERROR: - IE Plugin CS5: Install failed
ERROR: - Adobe Soundbooth CS5 Codecs Wrapper: Install failed
ERROR: - Adobe SING CS5: Install failed
ERROR: - AdobeColorJA CS5: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
ERROR: - Adobe InDesign CS5 Icon Handler x64: Install failed
ERROR: - Adobe Premiere Pro CS5 Third Party Royalty Content: Install failed
ERROR: - Adobe Flash CS5_AdobeMobileExtension_Flash11-mul: Install failed
ERROR:THE SOLUTION!!!
Try install all .MSI files
If you receive this error:
Go to regedit, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\ Components, find de Key Error, that case, DA42BC89BF25F5BD0AF18C3B9B1A1EE8,
Right click in key, and click in Permissions
Click, Advanced:
Click in ADD
Click Advanced:
Click Find Now, and select de first option, Administrator, and click OK:
Select FullControl, ad clique OK.
And, click APPLY
If receive any questions, click YES.
Do IT for ALL .msi, that you received ERROR.
Done it, install ADOBE PHOTOSHOP CS5 normally. -
During CS5 master collection update on Windows 7, 64-bit laptop, I get the error "There was an error downloading this update. Please quit and try again later." This has been happening for the past few days. Can someone help me getting my updates?
Since CS5 is from 4+ years before the Cloud, this is not the right forum... but I don't really know a correct forum for that very old product
Have you tried to manually update the individual programs?
All updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/ -
Installing CS5 Master Collection
First of all I would like to thank Mr. Bill Hunt and others for helping me.
I am going to receive my CS5 Master Collection by tomorrow. I am currently running the Trial Version.
Is it better to uninstall all the Trial version, and my older Adobe products, and Start with a Fresh Installation of CS5 Master Collection.
< OR > apply the S/N Number from the Master Collection into the Trial version.
Thanks.You should be able to simply activate with the serial number. Once you launch, you'll be told that we need to download the protected content and that you'll need to restart. After that, you should be good to go.
If for any reason you have to reinstall after that, remember to deactivate first.
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