Both Illustrator and Indesign don't start, what to do?

I use Adobe Creative Cloud. Since a month or two, both Illustrator and InDesign won't start up anymore. I've followed the instructions below, but they don't help. I have no clue what causes this. I'm using a late 2011 macbook pro, running OSX Mountain Lion.
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 5
http://www.adobe.com/support/

Moved to the Downloading, Installing, Setting Up forum. They will be able to help you here.

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