Both itunes and quicktime wont open!

so its been a few days and my itunes has not opened.
a message keeps popping up that says::
itunes has encountered an needs to close...send//dont send error report.on some topics i read that the problem may be quicktime-related, so i tried opening up my quicktime player. however, that would not open either!
i dont want to uninstall itunes because i dont want to lose my music, and im afraid to uninstall quicktime because i dont know if i have the program to reinstall it later on.
someone help!
thankss,
ashley.

hi ashlay!
here's how to do a careful standalone reinstall of QuickTime:
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b

Similar Messages

Itunes and quicktime wont open when click on it

Hi,
I am unable to open Itunes or Quicktime on my netbook. I have tried reinstalling the software but it wont work. Please can someone advise how I can get it working.
Thanks in advance
Chris

In recent times, the error-message-free iTunes and QuickTime launch failures have been indicating that another application has stashed old QuickTime componentry in your system files. (Those sorts of applications often use the Visual C++ runtimes to keep track of the componentry, so it seems consistent that an update to those could cause the symptoms to flare up on a PC.)
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit Windows 7, open the "System32" folder.
If you have a 64-bit Windows 7, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Itunes and Quicktime wont open!

Hi all,
My itunes randomly stopped working the other day. Everytime i open it a message appears saying that there was a problem and it needs to close! i removed itunes and tried to reinstall it but now it wont reinstall. I figured quicktime might be the problem so i tried to remove it too but it wont remove from my computer and i dont know what to do now :-/ anyone able to help me??

In recent times, the error-message-free iTunes and QuickTime launch failures have been indicating that another application has stashed old QuickTime componentry in your system files. (Those sorts of applications often use the Visual C++ runtimes to keep track of the componentry, so it seems consistent that an update to those could cause the symptoms to flare up on a PC.)
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit Windows 7, open the "System32" folder.
If you have a 64-bit Windows 7, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Itunes nor quicktime wont open on windows 7

my itunes nor quicktime wont open i uninstalled and installed itunes i tried disabling bonjour i added a new users i did a virus scan i am all out of ideas i need major help

Many thanks.
I think we'd better see if some other application (other than QuickTime itself) has dropped old QuickTime componentry in the system files on the PC. (If there's a version mismatch between the old componentry and the "QuickTime proper" componentry, that can create those error-message-free launch failures for both iTunes and the QuickTime Player.)
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view options on the PC.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in My Computer, open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

ITunes and Quicktime wont work

did the usual upgrades and know iTunes and Quicktime wont work - They wont even launch. Im running 10.3.9 and cant upgrade to 10.4 do to the fact that my Pro tools system is not compatible w/10.4. the upgrade said it would run on 10.3.9 now im dead in te water. I tried to install the early version of both but it wont let me "because it knows I have a newer version on there" QT 7.0.3 and the iTunes upgrade- If uninstalling QT & iTunes & then reinstalling earlier version again will work HOW DO I UNINSTALL THEM ? IF IT WONT WHERE DO I GO FROM HERE.
SOMEONE PLEASE HELP - I HAVE TO GET THIS SYSTEM UP AGAIN BY TOMMOROW.

I will tell you how to do it but first promise that you will run Disk Repair (single user mode, install disk, or shift key held down at boot) and then repair permissions before trying to reinstall the packages.
Also, download the combo installer for 10.3.9 and run it again.
If none of the above works then you can go to Library/receipts/and the version of itunes and Quicktime that you want to install.
Drag them to the desktop and try reinstalling the updaters for itunes and Quicktime. It should work.

ITunes and QuickTime not opening - why?

Recently iTunes and Quicktime haven't been opening, whether when I ask media to be opened in them or if I open them directly. They display as being open in the dock, but never actually do open and I always have to end up Force Quitting them.
Why would this occur and how can I resolve the problem?

For those reading this who do not have a QuickTime settings icon visable in their Control Panel window - look to the top left of the Control Panel window and click on Classic View.
The QuickTime icon will be visible.
I did have K-Lite but I installed it as part of WMPod after I had all this palarva, thinking I would then be able to sync via Windows Media Player. Not so, Windows Media Player did not recognise the plug in - did not have it listed in the options windows.
When I double clicked on the QuickTime icon in Control Panel (classic view) I got this message;
An exception occurred while trying to run "C:\WINDOWS\system32\shell32.dll,Control_RunDLL
"C:\WINDOWS\system32\Quicktime.cpl",Quicktime"
I had in fact deleted what I thought were duplicate QT plugins (there were half a dozen in the Programs\Internet Eplorer folder and more in Mozilla).
So I downloaded QuickTime (again) and selected repair once the installation window was up. Double clicked on QuickTime in Control Panel again.
Same message again.

Itunes and Quicktime wont install

When I tried to update my iTunes and Quicktime recently, it succesfully downloaded, began installing, and once the progress hit Quicktime, and error showed "an older version of quicktime cannot be removed." Now the issue is, that before this happened, the update had already removed the older version of iTunes. However, it was unable to install the newest version due to this quicktime issue. So here I sit. Help?
-D

once the progress hit Quicktime, and error showed "an older version of quicktime cannot be removed."
Most probably that's an issue with the installation database in the QuickTime.msi file.
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we need to hunt down a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for *at least version 3.0* of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes 9.2 again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Both ITunes and Quicktime will not open

I can't open either ITunes or Quicktime. Each time, I get the iTunes or QuickTime Player "has encountered a problem and needs to close. We are sorry for the inconvenience." I tried repairing both, was able to uninstall & reinstall iTunes but still get same error. Quicktime would not uninstall, removed it through Windows Install Clean Up, cannot re-install.
Here are the errors:
AppName: itunes.exe AppVer: 7.6.2.9 ModName: quicktimestreamingauthoring.qtx
ModVer: 7.4.5.67 Offset: 0001685c
EventType : BEX P1 : QuickTimePlayer.exe P2 : 7.4.5.67 P3 : 47edaedf
P4 : QuickTimePlayer.exe P5 : 7.4.5.67 P6 : 47edaedf P7 : 0000130d
P8 : c0000409 P9 : 00000000
And the one during the Quicktime install:
Error writing to file: C:\Program Files\QuickTime\QTSystem\QuickTimeStreaming.Resources\ QuickTimeStreaming.Resources.qtr
Verify if you have access to that directory
Please help! I am pulling my hair out!

I wish I had an answer for you; all I can say is, you're not alone. I've been unable to open iTunes (7.6.2) all day, and after reading your post, I tried QuickTime: yep, it only crashes, just like iTunes. FWIW, here's what I tried: restart, repair disk permissions, CD start, using Time Machine to restore iTunes 7.6.1 (now I have both that and 7.6.2, but neither works), calling Apple tech support (they want $49 to see if they can come up with something else).
Also FWIW, this problem started this morning; last night, I upgraded Safari (3.1.1). I don't know why there'd be a connection, but...?

I Dl iTunes and it wont open

PLEZZZZZZZZZZZZZZZZZ help
iv uninstalled and reinstaled iTunes like 10 jillon times
and after it runs its instarler thingy
it wont open
at all
Ouick time wont work eather
what do i do?

Have you tried installing a stand alone version of quicktime?
http://www.apple.com/quicktime/download/win.html
quicktime WITHOUT itunes included

HT1926 i installed itunes and it wont open

I installed the new version of iTunes and it will not open. I have uninstalled and reinstalled with no luck. I have even tried to go back to the older version but it will not open now either. Suggestions?

Is there an error message? If so give it in full.
Do you have Quicktime installed?
Does it work normally?
An out of date Quicktime is a common casue of launch faiure after installing the new version of iTunes
I have Quicktime v 7.7.3
You can download the latest Quicktime here:
http://www.apple.com/quicktime/download/win.html

Both itunes and quicktime just stopped running

Just recently, my itunes just stopped working. At first it was perfectly fine, then it couldn't read anything from my ipod, then it just wouldn't start up. I kept receiving a message "Itunes cannot run because it has detected a problem with your audio configuration". So I went first to the itune discussion forum to try and reset the audio, but there was no quicktime audio tab. so I tried to run quicktime and i recieved this message " Runtime Error!
Program: C:\Program Files\Quicktime\QuicktimePlayer.exe
This application had requested the Runtime to terminate it in an unusual way. Please Contact the application's support team for more information.

I kept receiving a message "Itunes cannot run because it has detected a problem with your audio configuration"
Okay. That one is most commonly caused by a problem with your QuickTime. (iTunes uses QuickTime for audio and video playback.) So that's consistent with the error that you're getting when you try to launch QuickTime.
So let's try swapping out your QuickTime, as per the following document:
iTunes 7 for Windows: iTunes has detected an audio configuration problem

Just installed itunes and it wont open!

i just installed itunes on a brand new hp computer with windows xp. the installation finished successfully, but when i click on the itunes icon on the desktop the cursor turns to a searching sign for afew seconds, but itunes will not open. i have tried restarting my computer, uninstalling and reinstalling itunes and nothing seems to work. i need help!

Hi amanda6789
Please look through the forums. You will see most often problems are caused by antivirus/antispy software conflicting with iTunes.
Ensure you always download the iTunes programme to your pc (save to desktop for example) not try to install online and disable AV/Spy software before you try to run the install.
Local retailer custom built pc. Pentium 4 chip 2.4GHz Windows XP SP2 20Gb iPod

Error opening both iTunes and Quicktime

Hey I'm having trouble opening iTunes, everytime I get the "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." window. And while opening Quicktime I recieve Error #63441 prompting me to check as to whether or not Quicktime is properly installed or not. Might I add that I have installed the standalone player nad still receive this message.
Furthermore, neither application shows up on my Add/Remove Programs list. Obviously I am now at a lost, if anyone could help me that would be more than fantastic.

hi Sandy!
After downloading the standalone Quicktime installer and saving and running it, I received error 1722 - 'There is a problem with this Windows installer package. A program run as part of the setup did not finish as expected. Contact your support ....'
hmmm. the 1722 isn't tremendously common. but in general low-1700-range errors seem to be associated with problems or interference with the Windows Installer on a PC. so we'll focus on that angle for a while.
first let's do some spring cleaning and maintenance.
download fresh definitions and run vigorous virus and spyware scans. if your security software providers offer "online" scans, run those as well. Then do a disk cleanup, run your favorite disk checking/repair utility, and do a disk defrag. reboot.
if that doesn't show anything up, head to Windows Update and make sure you're up-to-date in that regard. (we're trying to ensure here that you have Windows Installer 3.1v2 on your PC ... there were a few unusual problems on some PCs with 3.1v1.)
if that seems in order, try method 1 from this document (usually a better bet with a 1607, but worth a try with the low-1700s too):
How to resolve Common "Windows Installer" Problems
if no joy yet, let's try making sure that all background applications are switched off prior to the installs (just in case there's something else apart from just security software interfering with the install):
Close Applications Running in the Background
... and failing that, we throw the rest of the InstallShield Tips and Pointers at the beast (they can be of some help with the less-well-documented and/or recalcitrant errors):
InstallShield Consumer Central Frequently Asked Questions: Tips and Pointers
love, b

Itunes and Internet wont open because of a "netsh reset" code

My Itunes store was having troubles opening before, and i couldnt figure anything out to make it work. i updated it, redownloaded it, and finally used a "Netsh reset" code in the command prompter. this resulted in Itunes not even opening, and neither did my internet. i've no idea how to fix it or what to do. help?

Try removing QUicktime and installing the stand alone version. Also check for incompatible software.
Here is a method
Have you installed any of the following:
ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter, Mpcstar, (possibly starcodec pack, 3ivx)
If so uninstall them.
Then download the version of Quickime without iTunes:
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method for Quicktime in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK.

I just install snow leopard, and quicktime wont open or do anything, i just install snow leopard, and quictime wont open or do anything

hello i just install snow leopard, and it seems that it did not istalled ok, and when tried to open quicktime it wont do anything

Have you updated it by downloading the Combo updater.
http://support.apple.com/kb/DL1399

Both itunes and quicktime wont open!

Similar Messages

Maybe you are looking for