Both my iPad and iPhone have stopped receiving e-mail from Comcast using the Mail app.
This is really frustrating. I just spent an hour on the phone with a fairly good Comcast tech, and he couldn't solve the problem. They said it might be because Mail goes through iCloud, and iCloud may be having trouble.
I have tried restarting both the iPad and iPhone, changing ports, deleting and re-setting up the comcast mail account, etc. I am able to view my e-mail on my MacBook Pro using Outlook, and the Comcast website e-mail is also OK.
Any suggestions? It would be good if I could talk to an Apple tech, but apparently that is not an option.
Thanks for the additional information. No error messages. No issues w/ POP3 e-mail being locked out....
I had not changed any settings before this problem occured. Both Mail apps on the iPad and iPhone just crashed. I believe in causality (I am a Physicist), so probably it wasn't anything on my iPad or iPhone.
It has become all too common for tech companies to blame anyone but themselves. As a customer with little control or input, I find this infuriating.
Now, both my iPad and iPhone have started working again, after nearly 6 hours w/ out e-mail working.
Maybe it was sunspots!
Thanks again!
Similar Messages
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Both my iPad and iPhone have ios8
On either device in Calendars> edit >shared with> add person when I enter an email address and press add nothing happens - just goes back to edit screen and what I have entered has gone. No error message or any clue about why I cant share my calendar. Please help.UDPATE:
Spoke with Express lane, and issue was escalated. Kudos to the support guys that handled this one (Brian and Yi). Went through everything in detail and took all the crash dumps off the iphones and ipads to send to engineering.
After backing up the contacts, the recommendation was to delete all contacts in iCloud. Doing that caused my iCloud to crash (in the browser), so more crash dumps were sent to apple.
Eventually got all contacts deleted, then did a resync. Looks like IOS devices are coming back to life and syncing again.
Also, Outlook iCloud connector has just been updated to ver 1.0.1 so i installed that on their recommendation.
BOTTOM LINE workaround:
1. Backup contacts
2. Delete contacts in iCloud
3. Delete accounts on IOS devices
4. Recreate accounts on IOS devices.
Hoping a real root cause can be found and real fix implemented. This has caused me to doubt the stability of iCloud, so i will procees with caution. -
Having upgraded iOS7 on both my iPad and iPhone yesterday, I am now not able to use my FaceTime on either device. I seem to get through and the other party can hear me but I can see nor hear nothing.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Cheers, Tom -
I have not been able to connect to the internet on my iPhone and iPad the past 36 hours.Went to the Apple store today and he said that maybe it will come back on it's own. That is the first time that I have been to the apple store with a disappointing resolve. Please help, there has to be an answer?
Your post says you have an iPhone 3G. Is it running iOS 4.2.1, which is the latest iOS it can run? Even if so, it's now quite old (nearly five years). That could be part of the problem.
Anyway, maybe you should delete your mail account (Settings >> Mail, Contacts, Calendars -- if it was still called that back in the iOS 4.2.1 days), and start over.
Here's the Mail Setup Assistant to help you do that:
iPhone Email Setup -
I cannot log into systems preferences for icloud on my imac. icloud works on all devices including the imac, but I get the window "You can't sign in at this time" when using system preferences on the imac. I am using mountain lion, but it didn't work on lion either. Help
You may wish to try the following:
1. Sign out of your account
(If you are unable to do this because System Preferences has frozen, Force Quit System Preferences and try again)
2. When prompted, opt to delete, contacts, calendars etc from your Mac.
(You are only deleting this data from your Mac, not from iCloud, the data will be reinstated when you log back in. If you need to check that the data is in iCloud before deleting it go to iCloud.com and check each section for data)
3. Having logged out, check that the iCloud accounts along with their data have disappeared from the Mail, Address Book and iCal Applications.
(If necessary, delete the iCloud accounts from each of these application separately from each Applications Preferences)
4. At this point it may be worth trying to log into iCloud from the System Preferences iCloud settings again, if this works, all well and good, if it doesn't continue to step 5.
5. Open your User Library folder in the Finder. (When in the Finder, go to the Go menu, hold down the option key (alt) and choose Library when it appears in the Go menu)
6. Navigate to Library > Application Support > iCloud and drag the iCloud folder to your desktop. (This action only copies the folder and will provide you with a back up)
7. Select the iCloud folder again in Library > Application Support and drag it to the trash, enter your administrators password when prompted.
8. Restart your computer.
9. You should now be able to enter your ID and Password in system Preferences > iCloud and log into your account. Check the services you wish to use and once you are satisfied it's working as it should, trashh the iCloud folder you copied to your desktop earlier. -
Setting up my brand new MacBook Pro and it will not connect to the wifi network. Nothing wrong with the network which is happily working for my iPhone and iPad! Suggestions accepted for making this connection.
Fixing this is a two step process:
1) System preferences > WiFi/Airport ...
... check [√] Ask to join new networks
"Known networks will be joined automatically.
If no known networks are available, you will
be asked before joining a new network."
2) Remove unwanted networks from the list of "known" networks under
System preferences > WiFi/Airport > (Advanced) > | Airport/WiFi pane ...
Close the window and save changes. If no joy, do a restart to ensure you are playing under the new rules. -
Can anyone please tell me how to stop email previews from appearing on my screen. I have turned off the preview option in settings on both my ipad and iphone, but they still keep appearing. Thanks
works ok on mine - (5, 7.1.1). Try again. with previews set to none, mine shows the sender and the subject line only. (you cannot get rid of the subject) with the other settings, you get the sender, subject line and however many lines you selected.
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HELP!
I couldn't download any app into my iPAD. Puzzled by this strange condition, I tried downloading the same chosen app into my iPhone. It worked!
I use the same Apple ID for both my iPAD and iPhone. So why is it not working for my iPad? Previously, both devices were working fine!
I hope that somebody can help me solve this problem.Do the apps show as installed on the Purchased tab in the App Store app ? If they show as installed, then have you got any restrictions set on Settings > General > Restrictions (e.g. Allowed Content > Apps) that might be hiding them ?
You could try closing the App Store app completely and then seeing if it downloads after you re-open it : from the home screen (i.e.not with the App Store app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the App Store app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
You could also try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
And try logging out, and then back in, with your iTunes account : Settings > Store -
I have updated to 8.1 on both my ipad and iphone 5. I am missing photos...they display as blank boxes. What should I do next?
Apps downloaded on one should also appear on the other as long as the app in question runs on both iPads and iPhones.
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I have an hd movie on both my ipad and iPhone 5, using airplay on my apple tv with my iPhone 5 plays perfectly but gets stuck with my ipad 2, almost like its buffering? I just want it to play smoothly like with my iPhone. Any suggestion?
About 6 months ago I discovered iTunes was set by default to 720p. These MUST BE CHANGED TO 1080P!!!!!!!!.......So I installed FULL 1080P file on my laptop on iTunes... When I download movies on iPhone 5s/iPad mini the file is 720p So within about 60 seconds of starting download of 1080p files into my laptop of iTunes purchases. It was at that moment that I realized it was that file my laptop has on file to sync to my Apple device...Ten minutes later when the first 1080P HD file was downloaded I must say... The resolution is amazing... I now use this same process to install movie files from iTunes.. In FULL 1080P.. Not 720P... Works on my iPad mini also... Avatar is 5.4 GB if installed over Wi-Fi... However sync with laptop and file is 6.5 GB in size... Called Apple told them... No reply yet.... You must delete 720P files from your laptop... Look for file size in any movie purchase and you will see DOWNLOAD IN 1080P.. This will open preferences in iTunes for you to the correct tab so you can change setting to 1080p from default of 720p... DELETE any downloaded movies already downloaded into laptop... You can check file quality by right click on any movie folder and the look at movie info... Will say 720p HD... Delete to recycle bin and iCloud will appear on each movie... Now download 1080P HD file... When completed. Right click any file to verify it is 1080P HD... The sync with device...... And get ready to be upset with Apple for holding back your device for the last 2 years 3 months and 16 days......And be ready to catch your jaw from hitting the floor when you see your screen in full 1080P HD.... Apple Engineer's were asleep.....
You will notice better pic quality... Apple by default is still sending the 720P file to the new iPhone 6 plus over wifi and sync.. howve this process above will give you full HD file for your Apple device... -
Why must I force quit (double press home and slide off) Mail on both my iPad and iPhone in order to have Mail access on my iMac on the same wifi network. Fetch is set to manual and my ISP is Charter.
I don't know about the "3" but it's a POP account. I've always suspected that Charter isn't letting go using their mobile apps for iOS. Puzzling that it doesn't block the other way. That is if Mail is open on the iMac it doesn't block access to Mail on either the iPad or iPhone. I'm guessing it's their mobile apps that are the problem but they won't admit it to me.
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I Need my emails to down load on both my iPad and iPhone. They don't download on my iPhone
since i have to go sleep i will try my best explaining you a detail regarding email settings in your email accounts.
You will have to go on the web page of your respective email account via a computer. EX : Gmail if so..
Once you logged in your account you want to go to settings. What you want to find is the option to select between IMAP or POP email settings.
IMAP is what you want. Select IMAP to every email clients you have. OUTLOOK , HOTMAIL, YAHOO ...etc.
IMAP is the way to go when it comes to using web email via multiple devices
check this link
https://support.google.com/mail/troubleshooter/1668960?hl=en -
I am so confused about iCloud. My husband says he never set it up but all is information is on both his iPad and iPhone. How can that be and do I have to have iTunes Match?
"All his information" may or may not include things customarily stored in iCloud. Perhaps all the information is on both devices because they were both recently synced using the same iTunes sync.
Do you have to have iTunes Match? No. Many folks do not have iTunes Match. The music purchased from iTunes is always available to the purchaser. Other music is stored in iTunes on the person's computer. -
I switched to a Cisco Router model EA6500, in now periodically receive a message on both of my email accounts "cannot get email" the connection to the server failed" it's happening on both by iPad and iPhone. I've talked to Cisco and they couldn't help
Start by working throudh the Troubleshooting iOS and WiFi knowledge base article and see if that helps the situation. When you get to shutting down the router, be sure to disconnect power as shutdown on some is really just standby mode.
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I have both an Ipad and Iphone ( not so unique) But I ran in to a question. Is there a way I can send messaged to my Ipad from my Iphone? Is so Please realize that is is new to me and step by step is the only way I am going to figure it out. My iPhone is a 5s running 8.12 and Ipad 4 but not the latest version. Any thoughts?
Ty in advance ,
Eric ...
<E-mail Edited by Host>Yes, you can send Messages to your iPad 4 from the iPhone.
See here:
https://www.apple.com/ios/messages/
iOS: Troubleshooting Messages - Apple Support
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