Both my Mac and my PC are stuck in step 2 of iTunes Match sync.
Hello,
I have spent a week on this. Since last itunes update, 11.2.2, I am only able to do an itunes match intermittently on both my Mac, and my PC. Prior, I have had no real issues since Apple started itunes Match.
I have blown out my library, started over, redownloaded everthing from itunes Match and had that sync. And then when I wanted to add additional music from that point, all subsequent matches get either stuck in Step 2 with some version of "matching 15654 of 15658 songs checked" on the latest. I first tried it with my Mac multiple times, and then tried it with my PC with the same results. I have tried sudo purge, booting in safe mode, logging in, out, in, out, etc., updating Genius, and changing operating systems. If I could go back one version of itunes, I would do it. I suspect it is an update issue.
I would appreciate any input. I have wasted far too much time on this function that I am paying.
Regards,
BSD25
This should fix it (hopefully you'll only have to do steps 1 and 2). FYI: 3231 is a general error code that doesn't indicate anything specific, but it could be caused by connection issues.
1. If you are using wireless networking, try connecting directly to your modem with a cable. Connections to the iTunes servers are a bit on the sensitive side and the occasional glitch can throw off matching if it has a lot of work to do. I have a "perfect" setup so I initially dismissed that as a solution (or part of one), but it does make a difference. Once it's working correctly you can switch back to a wireless connection and it should be fine from there.
2. In iTunes, hold down the Option key (or the Shift key if you're using Windows) while you click Store, Turn Off iTunes Match. Hold down the same key again and close iTunes. Since there may be some things cached, restart your computer. Open iTunes and Turn On iTunes Match again.
3. If Match does not complete, try a couple more times just to be sure. Note that Match completing doesn't mean everything is done - some changes trickle back over time, but it should report success.
4. If you still have problems, you can do a complete reset by contacting Apple's iTunes Store team and ask them to cancel your Match subscription and refund it so that you can purchase and start Match again from scratch. Wait until your iTunes account shows the credit before doing this (just to be sure the entire cancellation process on the Apple side has completed).
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