Both my wife and I are keen photographers. We both have separate computers and email addresses. If we rented Lightroom and Photoshop do we have to pay the monthly rental times two? or does the facility extend to two computers in one home? Thanking y

Both my wife and I are keen Photographic Club members. We both possess a computer and each have a different email address but we are part of the same household, We are considering renting Photoshop and Lightroom on a monthly basis. Do we each have to pay the monthly subscription i.e. twice the amount, or because it is one household, are we allowed to install the programs on two computers with a single monthly payment?

William,
Topic or subject titles should be clear, pertinent and concise so that individual users can tell at a glance if they can help or not.
Remember, you are not addressing Adobe here in the user forums. You are requesting help from volunteers users just like you who give their time free of charge. No one has any obligation to answer your questions.
That field is not for attempting to fit your entire question in there.
Please keep this in mind next time you post. Thank you.

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HT5312 I want to purchase an app on a new ipadbut i forgot my security question answers. I have saved a second email address in my apple id and would like to reset my security question,

How can i reset my security questions for my apple ID.

If you have a rescue email address (which is not the same thing as an alternate/secondary email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

I am trying to connect with a friend via FaceTime from my IPad to his IPhone and it will not connect. We are both on wifi. What are we doing wrong?

I am trying to connect with a friend via FaceTime from my IPad to his IPhone and it will not connect. We are both on wifi. What are we doing wrong?

Read this:
There is a troubleshooting section at bottom.
http://support.apple.com/kb/TS5419

I signed up for cc a while back and thought i was supposed to receive both ps and lr but i have only been able to use ps. I pay the monthly 9.99 subscription. Does this price level not include Lr?

i signed up for cc a while back and thought i was supposed to receive both ps and lr but i have only been able to use ps. I pay the monthly 9.99 subscription. Does this price level not include Lr?

Sounds a bit odd to me. Like Gene says, if you are signed in to the Desktop Application Manager, it should recognize you and the plan you are on, and let you install LR without asking for a serial number. Try signing out of the Desktop Application Manager by clicking on the cog icon > Preferences > Account tab > sign out. Then sign back in again. This forces the Desktop Application Manager to scan your system (it normally only does so once every 24 hours looking for updates).
If LR is still not inviting you to Install it, then sign in to your Adobe account . See what it says under My Subscriptions. I don't have the Photography plan, so don't know what you should see, but I imagine it will be obvious. Click on Manage and see if that makes sense.
If still in trouble, I think you would do better starting a thread in the Creative Cloud forum that deals specifically with this sort of issue. You'll also find some FAQ links on that page that will likely give you a clue as to what is going on.
Bottom line is I have never been asked for a serial number installing LR from the CC Desktop Application Manager.

Please, the battery of my mac air does not last more than two hours, it's been over 30 days I sent for technical assistance and nothing! I am very disappointed with the mac air, I had a very different expectation of apples products!!

Please, the battery of my mac air does not last more than two hours, it's been over 30 days I sent for technical assistance and nothing! I am very disappointed with the mac air, I had a very different expectation of apples products!!!

Maybe the problem is not your MB Air......
Try these:
Make sure bluetooth is turned off if you're not using it.
Set your screen brightness to 4 bars.
See what's loading in your login items. Delete the ones you don't need.
Open Activity Monitor - under All Processes see what's using most of your CPU's resources.
Highlight the ones with the highest %CPU and hit quit process.
Remember that when Apple says that your battery should last 7 hours, they tested it just browsing the web and not have anything open in the background and screen is set at 50% brightness.

I'm having trouble with the develop module in LR5.4. Any adjustments are taking effect, but only viewable in the filmstrip, not on the main photo. The navigator will go grey, as does the main area too. This applies to all edits done in develop module. I h

I'm having trouble with the develop module in LR5.4. Any adjustments are taking effect, but only viewable in the filmstrip, not on the main photo. The navigator will go grey, as does the main area too. This applies to all edits done in develop module. I have posted several times on the forum with no responses to address this, and have seen others with the same issue. I have even gone as far as to do a complete re-install of LR5, with no success. I'm at a loss, and I depend on it for so much editing. Please help.

Reset your preferences file: Resetting (or 'Trashing') the Lightroom Preferences file - Lightroom Forums
Report back if that doesn't work.

I have a subscription and I pay each month for that. I installed the suite Adobe (indesign, photoshop, illustrator and acroba) on my second computer (laptop) but they are installed like trial version. I can't activate them with my adobe. They still are tr

I have a subscription and I pay each month for that. I installed the suite Adobe (indesign, photoshop, illustrator and acroba) on my second computer (laptop) but they are installed like trial version. I can't activate them with my adobe. They still are trial versions... How can I actvate them on my second computer ?

On that computer... Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I already have Lightroom 5.6, but would like to get both Photoshop CC and Lightroom on the monthly rental, how can I do that please?

I already have Lightroom 5.6, but would like to get both Photoshop CC and Lightroom on the monthly rental, how can I do that please?

Hi,
You can subscribe through the Adobe Website: Creative Cloud pricing and membership plans | Adobe Creative Cloud this is the US site where the plan is $9.99 per month but just choose the website for your region if you are not in USA.
Don.

Trial version. Today I have downloaded the program with the serial number, now I'm doing the istallation he asks me the serial number, I put it and he tells me that I need also the serial number of the previous version. How can I find the serial number of

1 month ago I Downloaded a trial version. Today I have downloaded the program with the serial number, now I'm doing the istallation he asks me the serial number, I put it and he tells me that I need also the serial number of the previous version. How can I find the serial number of the trial version?

What program, and did you buy the UPGRADE version, or the FULL version?
Your description indicates that you bought an upgrade version... which requires proof of a previous version to install
So, if you had A and you bought A+ you need to provide your A serial number during install so A+ knows you are legal

HT5312 Hi I'm just wondering does any one know why the email to reset ur password hasn't came to my email address its been 2 days and I have been trying since No Emails ?

Hi I'm just wondering does any one know why the email to reset ur password hasn't came to my email address its been 2 days and I have been trying since No Emails ? anyone know what happening ?

Either it ended up in a spam filter or it isn't being sent to that address. If you can't find it, use the link in the 'Additional Information' section of that article to contact the iTunes Store staff.
(88597)

I am trying to update my apps but on doing so it tells me my account isn't verified.it then tells me an email has been sent to my email address on looking the email address had on syllabul wrong and it won't let me change the mistake

HI,I am trying to update the apps on my phone.on doing so it tells me my account isn't verified and that an email to verify it has been sent to my email address.on looking at the email address there is a mistake and It will not let me change the email address.meaning I cannot verify my phone please help I'm so frustrated

Hello Charliedock,
The article linked below details a number of tips that can help locate the verification e-mail.
If you didn't receive your Apple ID verification or reset email
http://support.apple.com/kb/TS5404
Cheers,
Allen

My CS6 program that has never had a problem before, is not telling me that there is an error and that it "unexpectedly quit" when I simply try to launch the program. I have restarted my computer several times. It does the same thing each time. So then

My CS6 program that has never had a problem before, is not telling me that there is an error and that it "unexpectedly quit" when I simply try to launch the program. I have restarted my computer several times. It does the same thing each time. So then I tried uninstalling the program and re-installing. It said that it could not install due to an error. So I STILL can't launch my program. I don't know what to do. Any help would be appreciated. I have to edit photos for a photoshoot and return them tomorrow. :/

Reset Photoshop's Preferences?
Your Photoehop preferences will survive un-installing and re-installing Photoshop......

Firstly I updated my ipad into ios7 and after watching the video by Apple, iWork, pages and numbers are free for download after updating iOS 7. How can I download iWork pages and number for free?

Firstly I updated my ipad into ios7 and after watching the video by Apple, iWork, pages and numbers are free for download after updating iOS 7. How can I download iWork pages and number for free? Please help me.

stevejobsfan is correct; iwork for ios is free only for new purchases of new ios devices. A good work around (if you have wifi connectivity) is going to the icloud website on your ipad, and working on your document.
A word of caution (the real reason I am responding to your post). If you do a lot of 'formatting' of a document on iwork for mac, and then save it in icloud; you will probably loose most of the formatting you have done (this will be true if you oppen the document in iwork for ios; also) It happened to me, and I did not duplicate the document before saving it to icloud; I lost at least an hours worth of work.

I have atempted to update my ipad 1 with latest update but after extracting software it goes to restoring ipad software and stops at around 25% on the bar. have tried several times but it does the same I have one useless ipad at the moment ! any ideas ?

I have attempted to update ipad1 with latest update but after extracting software it goes to restoring ipad software and stops at 25% on the bar. Have tried several times but it does the same, I now have one usless ipad help! any ideas ?

when connected click the iPad in the left navigation panel of iTunes, on the bottom of the summary tab: how much memory is "free" (grey)?

HT2731 I no longer have the email address associated with my iCloud and do not remember my password. I created a new Apple ID but it does not match my iCloud. How do infix this

Please help
I no longer have the email address associated with my iCloud and do not remember my password. I created a new Apple ID but it does not match my iCloud. How do I fix this?

If you can't remember your password then see if you can get it reset via http://iforgot.apple.com
If you can't get it reset via that page then try contacting Support in your country and see if they can reset it for you : http://support.apple.com/kb/HT5699

Both my wife and I are keen photographers. We both have separate computers and email addresses. If we rented Lightroom and Photoshop do we have to pay the monthly rental times two? or does the facility extend to two computers in one home? Thanking y

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