Both Shift keys are not working

Hi,
My laptop both the shift keys stopped working suddenly,I tried few possibilities like holding shift keys alternately and at a time for few minutes, and along with Ctl key,Alt key, but not solved my problem.Please suggest me.......as soon as possible.

I have being experiencing this frightening problem since this afternoon. And from reading this forum, I am only seeing the challenges that we are facing, but no one to offer a solution or an explanation as to why this is happening. HP support we need some answers thank you.
Just let us know what is causing this problem and how can we fix it so we can get on with our lives.

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I have a hp g61 running windows 7 and suse 11.4. Both of my shift keys are not working..help.

i have tried the following but it didnt help;
                 Hard reset
1. Press and Hold power button till the laptop turns off (5-7 sec approx).
            2. Then unplug the AC adaptor.
            3. Turn the laptop upside down.
            4. Then remove battery.
            5. Then press and hold the power button for 2 minutes (to remove static electricity).
            6. Then, put the battery back in the notebook and plug in AC adaptor and turn on the laptop.
Re-installing battery drivers:
1. Click Start and type device in the search field, then select Device Manager .
2. Click on + sign beside the Keyboard category.
3. Under the Keyboard category, right-click the Microsoft ps1/ps2 driver, and select Uninstall.
Note: Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver.
4. On the Device Manager taskbar, click Scan for hardware changes.
I tried installing latest Bios software.
ftp://ftp.hp.com/pub/softpaq/sp51501-52000/sp51527.exe

Hi Abu-Bakr,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Notebook and the shift keys not working correctly. I find that in most cases a keyboard that stops responding or some keys don't work is generally a keyboard is stuck cleaning might be the only option. Here is a document on how to clean the keyboard.
If a small vacuum cleaner with a brush attachment is available, use it to clear the keyboard of debris. A can of compressed air can be used to blow out particles that get in between the keys. I would be happy to assist if needed. How Do I Find My Model Number or Product Number?
Please respond with which Operating System you are running:
Which Windows Operating System am I running?
Please let me know.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Shift keys are not working

I just bought this Slatebook and after a week of having it the shift keys stopped working. Not sure if its somthing in the settings, or the key is broken. If anyone knows PLEASE HELP
Spoiler (Highlight to read)
This question was solved.
View Solution.

Hey @Dylanbilo01 ,
Welcome to the HP forums.
I understand you're having issues with the keyboard on your Slatebook.
Clear all cache on the PC: Settings > Storage > Cached Data. You should have the option to erase all the cached data here.
Hard reset: While the PC is on, press and hold the power button for 8+ seconds to force shut down. Turn it back on and see if that helps.
Factory reset: Make sure you backup any important files or information first and then when ready got to Settings > Backup & reset > Factory data reset.
If this does not resolve the issue please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the following link to get the support number for your region: Phone Assist Worldwide.
Thanks.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

Hello, how much did you pay when some parts of the keyboard keys are not working properly due to accidental spilt of tea?

I accidentally spilt a tea on the keyboard of my Macbook Air 11'. I managed to wipe the keyboard and saved my laptop. However, I noticed that the Spacebar, Shift and Command keys are not working as it should be. It's like something's stuck inside that makes these keys hard to press as usual. I refered this problem to Amsys, Berwick St London, as the reservations in Apple Stores are full. Do you have any idea how much is the cost for diagnosis and repair if ever?
Please help.

if you spilled a good bit of tea, its a serious problem, yes.
it got inside, and will corode, and bad things will begin to happen.
Liquid spills, why your MacBook chassis is a one-way valve for spills
After a substantial spill many people will turn their notebook upside down and shake it, not only does this not work, but it spreads liquid havoc throughout your machine and makes things often as bad as possible.
The keyboard itself acts like a one way valve in the case of a substantial liquid spill. While liquid pours into the bottom chassis easy, it does not come out easily at all, and in the case of any spill, most of it will not come out by turning it upside down. Disconnect all power and contact Apple for diagnostics and repair.
Do not attempt to, after a spill, ‘dry out your MacBook’ and test it
After a spill most people invariably try to “dry out” their notebook by various methods, including hair dryers and otherwise. This both does not work, and after a substantial spill of any magnitude, even if the liquid was water, residue is left behind.
There are additionally many very tight places inside your notebook where liquids will linger for a very long time, and cause corrosion or worse.
Immediately unplug your notebook and contact Apple for in shop diagnostics and parts replacement.
In the case of very minor spills people will “dry out” their notebook and feel success that their notebook is working ok, however invariably in nearly all instances after 4-14 days an error / fault pops up and is usually followed by more.
In case of a spill, damage estimates are impossible,.....anything can be fixed, without question.......the question is cost.
contact Apple for in shop diagnostics and cost estimation ....possible parts replacement.

How to delete video from iTunes library? del and shift+del are not working - no any reaction

how to delete video from iTunes library? del and shift+del are not working - no any reaction.

seb963 wrote:
Hi
Currently, iMatch is turned off on my computer, as I do not want to upload any more songs. If I turn it on, will it upload all songs that are currently in my library? Is there another way that deleting them one by one?
You must enable iTunes Match on the new computer. The best way to accomplish what you want to do is to create a new, empty library by launching iTunes while holding down the Option key (Shift on Windows) and choosing "new library." Do not let iTunes scan for new content, but do enable iTunes Match on the empty library. Once the scan is finished you may delete tracks from the cloud. When you are done switch back to the main iTunes library.

Function keys are not working correctly

I've been looking all over the various threads and I can't find an answer that solves my problem.
Here are the details:
I bought the computer in the U.S. where I live.
I have a iMac 2.4GHz intel Core 2 Duo EMC 2133 with a 20" screen. Bought it new in February 2008.
I have Mac OS X 10.5.8 (I am waiting for my order for OS Snow Leopard to come in!!)
I have been using a wireless mouse and Keyboard (Love not having cords!)
Recently, my wireless keyboard got a short and quit working. I went down to the apple store and got a new wireless keyboard.
I had the computer with me at the genius bar so, yes, the apple employee saw exactly what I have.
I took it all home got the thing all put back together and got the new keyboard paired up and working with the computer.
Here are the problems:
Went to go use the function keys while using iTunes and found they weren't working properly. The F10, F11 and F12 do not control the volume of sound as the keyboard indicates they would, they instead activate dashboard, spaces, and application windows.
Following the advice of other threads, I looked over in the system preferences and made sure the "Use all F1, F2 etc." box was unchecked (it was unchecked), things still didn't work.
I tried the fn key but it appears to not work at all it has no effect on the functioning of the function keys.
I went under keyboard shortcuts in system preferences and found the F10, F11 and F12 keys, it confirms that those keys control spaces, dashboard and application windows as they are performing but shows no options to either reassign to volume control (as marked on the keyboard) or make the fn key work.
I've gone back and forth trying various combinations of checked and unchecked boxes to see if anything would work, so far I've come up with nothing.
A couple more important or interesting facts:
Yes I have turned off and taken the batteries out of the old keyboard. My bluetooth connection currently shows it as disconnected.
I have restarted the computer.
One thing I find odd; when I go under preferences and go to Keyboard and Mouse when I go under the section "Bluetooth" it shows Bluetooth mouse with the name of the mouse and the battery level. BUT nothing is showing up under bluetooth Keyboard, I can't figure out how to change this and don't know if it is contributing to the problem.
When I go under the bluetooth logo on the top bar I find the mouse and both keyboards referenced, the old keyboard is shown as disconnected and the other two are connected. I have tried to update the device's name but it doesn't seem to let me.
I have double clicked on the device under bluetooth and it shows the new keyboard as discoverable, paired and connected. Hence, I am using the new keyboard to write this inquiry.
Please, any assistance would be of great help. I have tried to be thorough in order help narrow the possible problem. Thanks!!

Hendry
Just thought I'd let you know. Our suspicions were correct, it was the OS. After I installed Snow Leopard (10.6.8) all the problems were corrected. I also updated the RAM from 1 gb to 6 gb. The mac is working all around better. Sorry it took so long to get back to everyone. My superdrive had pooped out. Rather than replace it I got an external drive from OWC connected with firewire 800. So far everything is running very well, as far as I can tell this external drive is better than the original superdrive. My superdrive has always acted funny, infact I returned the first mac I got after a week because its superdrive was also malfunctioning. Anyway, all that to say everything seems to be fully functioning again.
Roy
Re: Function keys are not working correctly

Keyboard keys are not working

Im on mac OS X 10.6.8 several keyboard keys are not working. For instance the at symbol is not working or question mark and random other punctuation keys. The problem started after running some code from terminal to trun off mouse acceleration and then installing a plug-in to control more accurately the mouse funtions. Ive since uninstalled the plug in and disabled the adjustment in terminal. Ive checked all the normal keyboard funcions to make sure settings were not funky. When I log out and log in as a differnt user the problem with the keyboard is fixed. Someone please help
Code I ran
defaults write .GlobalPreferences com.apple.mouse.scaling -1
http://www.lockergnome.com/osx/2011/07/13/how-to-turn-off-mouse-acceleration-in- os-x/

Hello lindzthecreator,
I suggest this part of the article named One or more keys on the keyboard do not respond found here http://support.apple.com/kb/ts1381
Some keys don't work as expected
From the Apple menu, choose System Preferences.
From the View menu, choose Speech.
Click the Text to Speech tab.
If "Speak selected text when the key is pressed" is enabled, the key or key combination set to speak text cannot be used for other purposes or used to type text--click Set Key and change it to a less-commonly used key combination (try to use modifier keys such as Shift, Command, Option, and Control). Or, disable the "Speak selected text when the key is pressed" option.
Click the Universal Access pane in System Preferences, click the Keyboard tab.
Make sure that Slow Keys is turned off. With Slow Keys on, you need to press a key for a longer period of time for it to be recognized.
In the Universal Access pane, click the Mouse tab, and make sure Mouse Keys is turned off. With Mouse Keys enabled, you cannot use the Numeric Keypad to enter numbers--instead the keypad moves the pointer (cursor). (There is an option to enable Mouse Keys with five presses of the Option key; you may want to turn that option off to avoid accidentally enabling it.) If Mouse Keys is enabled and you are using a keyboard with no numeric keypad or Num Lock function, see Unable to type while Mouse Keys is enabled in Mac OS X.
If the function keys on the top row of the keyboard are not working as expected, see Mac OS X: How to change the behavior of function keys.
If the issue persists, use Keyboard Viewer to help isolate the issue:
Click the Language & Text pane (Mac OS X v10.6) or International pane (Mac OS X v10.5.8 or earlier) in System Preferences.
Click the Input Sources tab (or Input Menu tab in Mac OS X 10.5.8 or earlier).
Click the Keyboard & Character Viewer "On" checkbox to select it (click the Keyboard Viewer "On" checkbox in Mac OS X 10.5.8 or earlier).
From the Input (flag) menu, choose Show Keyboard Viewer.
If the keyboard is connected and detected by Mac OS X, the keys you type will highlight in the Keyboard Viewer window. Open TextEdit (or any text application), and try to type something using the keys that were previously not responding to see if they highlight in Keyboard Viewer.
Start from the Mac OS X Install Disc, choose Terminal from the Utilities menu and test the keys which were previously not working. If the keys work while started from the Install disc, then the keyboard itself is working correctly. Use Mac OS X: How to troubleshoot a software issue to isolate the software issue that may be causing the keys to not respond.
All the very best,
Sterling

Some keys are not working

I have HP pavilion notebook PC with product number F6C53PA#ACJ serial number [Personal Information Removed] BIOS F.34-10/31/2013 keyboard revision 29.34.
Some keys in my keyboard are not working properly. I couldn't type < and > in microsoft office, on the websites etc.

Hi there
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understand that some keys are not working on your keyboard. I am happy to help with this. Are those keys working consistently in some applications? For now I would suggest you look at it as a cleaning issue. Perhaps some dust or debris is affecting the key presses.
Notebook Keyboard Troubleshooting (Windows 8)
Cleaning your Notebook PC
Tips for Using, Carrying and Protecting your HP Notebook PC Let me know if that makes any difference.

My Macbook Pro (bought in 2013) function keys are not working

My Macbook Pro (bought in 2013) function keys are not working. The function keys ie the volume and brightness are not working at all both with one single tap and with the function button. I have checked the settings for the keyboard but nothing seems to stand out that is making the keys not work?
Please can you help?
Thanks
Kat

Some might suggest resetting the SMC, but I don't really think that will solve the problem. You can try, though.
I would suggest, since you're still under warranty, taking your machine to your local Apple Store/AASP and letting them fix the problem. It could be any sort of hardware problem. Only the Apple techs have the tools to properly diagnose and repair the machine.
Clinton

USB keyboard shift keys suddenly not working

For some reason, when I woke up my MacBook Pro this morning, both shift keys on my aluminium USB keyboard were not working. I'm using the keyboard with a Magic Mouse and LED cinema display connected to my MacBook. When I hold either shift key in combination with any other key, either nothing is typed, or there will be random characters typed, occasionally.
I ran AppleJack on auto to see if there were any problems. There were a few preferences it corrected, but nothing major was wrong. I connected the keyboard to a friend's MacBook Pro, and the shift keys did not work on his machine either. Caps Lock does work. I've tried canned air. I don't remember spilling anything on it.
Any idea about what I can try to get it working, or is it broken? Thanks,
-Jeff

Try resetting the PRAM. Info here:
http://docs.info.apple.com/article.html?artnum=2238

Keys are not working

my keys on my mac book pro are not working properly. the shift and control keys are not working and do not show up in the viewer.
any helpful hints on how to get them working?

seems like various different keyboard issues, requiring different solutions.
however, for what it is worth, I DID resolve a related issue. In my case, the problem was definitely SOFTWARE related. "s" key stopped working, as well as a couple of keys on "number pad", including "enter" key, etc.
when i did time machine backup and transferred to new computer, i found that the "s" key (and others) STILL NOT WORKING on new computer!
i should also note that, before the transfer, i had also tried different keyboards on old computer and had same problem: no "s" key, etc.
this made me think problem had to do with that old computer, since same problem with different keyboards. but, after problem remained after transfer, it was pretty obvious that I had transferred the problem to the new computer, which made me conclude the problem was SOFTWARE and NOT HARDWARE.
well, first thing i always try (as IT guy) is to set up and test new Apple user account. when i set up a new test account (administrator; not standard or guest, etc.), I noticed that the "s" key was WORKING (and I assume others - new keyboard was NOT extended; so no number pad to test those keys). When I logged back into the old account, once again, the "s" key not working.
i duplicated all of this testing on the new computer; so THE PROBLEM WAS DEFINITELY A SOFTWARE PROBLEM WITH THAT PARTICULAR USER ACCOUNT. I guess somehow an ACCOUNT can be specifically affected (corrupted) in some way that other accounts are NOT so affected.
Doubt if this would apply in case of UNRESPONSIVE KEYBOARD (which seems to usually be HARDWARE related); but in the case where only SELECTED KEYS are not working, you might want to simply try setting up a NEW USER ACCOUNT.
Unfortunately, Apple has NO easy way to transfer files between accounts. But, of course, I would likely NOT want to do that anyway, in this case, as I might end up transferring software problem to the new account. Therefore I DID have a bit of work to do, in terms of tranferring PICTURES and MUSIC to the new account from the old, etc. But that seemed minor compared to working on a computer with certain keys not functioning!

I have a iMac running on an iMac and the F operation keys are not working properly.

My new iMac bluetooth keyboard is having issues all of the F operation keys are not working exept for F12 witch is supposed to be volume up takes me to mission control. I went into system prefrences and there was no setting in keyboard for the volume keys there are some settings for the operation keys but they are all checked and they are still not working and the settings that are checked arn't even what the keys are supposed to do. Please help.

SMC RESET
http://support.apple.com/kb/HT3964
Shut down the computer.
Unplug the computer's power cord and ALL peripherals.
Wait 15 seconds.
Attach the computers power cable.
Wait another 5 seconds and press the power button to turn on the computer.
The 5 second timing is important to a successful reset.
PRAM RESET
Zap the PRAM
Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

I am facing problem in playing yahoo pool in Firefox 4 while it was working fine in Firefox 3.6. In Firefox 4 the combination of mouse keys are not working properly.

I am facing problem in playing yahoo pool in Firefox 4 while it was working fine in Firefox 3.6. In Firefox 4 the combination of mouse keys are not working properly.

I updated to Firefox 4.01 today and the middle scroll button on my Lenovo T400 stopped working. I downloaded the updated Ultranav utility and the Ultranav driver for my T400 from here http://www-307.ibm.com/pc/support/site.wss/MIGR-72858.html and then uninstalled the "Thinkpad Ultranav Driver" from Add/Remove programs rebooted and then installed the updated utility and driver (another reboot) and it now works perfectly.
So glad to get this working again.

On certain sites (like chats), the shift symbols are not working correctly.

On certain sites (like chats), the shift symbols are not working correctly, but shift+letters works fine. I've tried changing the set keyboard language, as well as the character encoding, but nothing works. I don't have this problem in IE.

Hello there.
Although possibly not related to your problem, I have to remind you that the version of Firefox you are using at the moment has been discontinued and is no longer supported. On top of this, it has known unpatched bugs and security problems. I urge you to update to the latest version of Firefox, for maximum security, stability, performance and usability. You can get it for free, as always, at [http://www.getfirefox.com getfirefox.com].
As for your issue, I'm not sure if this is the case, but there is a little know keyboard shortcut to change the keyboard language on Windows. And it's very annoying, since it's easily triggered. I don't know exactly which one it is, but I think it's CTRL+SHIFT, the ones on the right. I suggest you ask Microsoft for support on this one. Firefox doesn't control keyboard languages.

Some keys are not working of my laptop lz801pa#

Hi
Recently I installed Windows 8.1 on my laptop (hp pavilion dv6 6115tx entertainment notebook) - lz801pa
Then I installed Visual studio 2013. everything was working perfectly then.
I guess when I changed keyboard option in visual studio to C# 2005, after that some of the keys stopped working.
I also reset that option to default, but the issue is still there.
Down & right arrow keys, right arrow key of num pad, 1-5,8,9,0 keys in the first row(up above qwerty keys row) are not working.
I am able to press indivisually tab & alt, but alt+tab combination is not able to use for switching between windows/apps.
Please help me.

Hello Rdmusale,
I understand that some of the keys are not working on your notebook computer, and I would be happy to assist you in this matter!
To correct the output of characters from your keyboard, I recommend following this document on Notebook Keyboard Troubleshooting (Windows 8). This should help correct how the keys appear on your keyboard.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Both Shift keys are not working

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