Both shifts and control appear to be stuck down

So my mother brought me a 2010 macbook air and said "Fix it" the problem was said to be "I can't type anything" after two hours of troubleshooting I figured out it was that both shifts and the control key seem to be stuck down but it doesn't "feel" hardware related to me, and nothing supports it being hardware. The people who own it were just messing around changing settings not knowing what they were doing. Also I set all of the modifier keys to no action and it still happens.
Actual question: Any ideas if anything software related could cause both shift keys and the control key to be pressed down?

Hi frederickm18892647,
I am sorry for the inconvenience caused.
Please bring the machine online. On the Sign-In screen choose to sign in now using the Adobe ID or try you can Serialize it using your Serial number. Acrobat will launch successfully.
Let me know if you still experience any issue.
Regards,
Aadesh

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