Bottom iPod 4 connector broke, warranty claim?

my iPod 4g bought in December 2010, I realised there has been weirdness with the charging and all so I looked and found out that the bottom connector has broke off a tiny corner. No idea why.
The thing is, in Malaysia here, we don't have the Apple Store but only the Authorised dealer- Switch.
They told me they have to take my ipod for two weeks but I thought we could get an immediate claim when you bring it to the store? I have no idea.

In the USA I could bring it in to a store (make appointment at the Genius Bar) and very likely walk out with a refurbished replacement iPod. However, for authorized distributors, the policy can vary. What you were told sounds reasonable.

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The phone has never been around any water and anyway the iphone is in working conditions, the only problems is the dock connector ins partially problem, it can be charged but the data sync is not working well and I'm afraid it will broke more until it couldn't be charged. If there is any water damaged (I don't think so), the only explaination is humidity, anyway the iphone is working, I don't even why he told us that because that wasn't anything in relationship with the physical damage.
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Bottom iPod 4 connector broke, warranty claim?

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