Bought 24" inch iMac on 10/17 and new model came out for $100 less on 10/20

I assume that the Apple store will refund the $100.00 difference between the $1799.00 I paid for my 24" iMac when I return it for the 27" iMac that came out yesterday. I also assume they will not try to charge me the $179.00 restocking fee since I would have never purchased the 24" model if I had been told it was going to be obsolete in 3 days. Are these all correct assumptions to make?

I bought my 24" the night before the new iMac update. I even read the rumor mills of MacRumors and Appleinsider. So why did I buy it the night before? When I came home from work, my Vista machine which I always keep running 24/7 is frozen, so I rebooted and it crashed again on restart. That was the last straw that broke the camels back. I was just tired of all the wasted reboot, shutdown, and freeze problems that I could have saved with a Mac. The local Apple Store was out of the $799 mac minis which was probably a clue of an impending update, but MacRumors and AppleInsiders usually report depleted inventory in the past but didn't this time which got me thinking it won't happen. Oh well. I guess the $170 restocking fee is a biggie, but I guess I can refund the Applecare to cut the damage down.
Another option I'm thinking is to just return the iMac and get the $799 mini and be done with it. That makes eating the loss of $170 restock fee more digestible.
Third option is to call Support and ask for a refund of the difference. The 24" iMac in the refurb section of the site is listed as 28% off. So that would be nice to get such a big deduction.
Message was edited by: success2be
Message was edited by: success2be

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Returned MacBook Pro, bought 24-inch iMac!

Hi all,
Those who have seen my recent posts (mostly in the MacBook Pro forum, but I did place one here too), will know that I have been having one or two problems moving up from my 1.9GHz G5 iMac. However, after quite a big reply to my recent post in this section of the forum, I have decided to return my MacBook Pro and go back to a desktop machine. Today (after having another play with it at the Apple Retail Store in Meadowhall, Sheffield), I was totally sold (and blown away by) the new 24-inch iMac.
I was standing there next to 24-inch iMac, MacBook Pro and MacBook (black and white versions), and even before I'd tried anything out, there was an add playing for the newly updated iPod Nano range on all the machines. I could not believe the display quality on the 24-inch iMac, it was amazing (and seemed even better than the 20" and 17" models that were next to it), when I turned to look at the MacBook Pro, it's display seemed lacking (even though it's still a lot brighter than the old PowerBook G4). Then, I started playing about with some applications, such as Logic. It was then that I saw that as much as I really wanted to be portable (and have a machine I could take around with me), the desktop machine was out perfoming the MBP substantially (thanks to the desktop machine having a 7200RPM drive (always good for music apps) and double the memory).
I turned to the assistant and said "I'll take one" (she then scared me by saying that she didn't know if she had any in stock, as it's become the store's most popular model in the last few weeks). I was lucky, they had one and I left the shop a very happy man indeed! I really cannot recommend the new 24-inch iMac enough. I've been using it at home for a few hours now and I have to say I wish I'd bought this in the first place...oh, and no stuck pixels and no strange humming noise from the display when you turn the brightness down...which I am also very very pleased about.
If you haven't checked out one of these wonderful new iMac's yet, you really owe it to yourself to do so as soon as possible!

I bought my 24" the night before the new iMac update. I even read the rumor mills of MacRumors and Appleinsider. So why did I buy it the night before? When I came home from work, my Vista machine which I always keep running 24/7 is frozen, so I rebooted and it crashed again on restart. That was the last straw that broke the camels back. I was just tired of all the wasted reboot, shutdown, and freeze problems that I could have saved with a Mac. The local Apple Store was out of the $799 mac minis which was probably a clue of an impending update, but MacRumors and AppleInsiders usually report depleted inventory in the past but didn't this time which got me thinking it won't happen. Oh well. I guess the $170 restocking fee is a biggie, but I guess I can refund the Applecare to cut the damage down.
Another option I'm thinking is to just return the iMac and get the $799 mini and be done with it. That makes eating the loss of $170 restock fee more digestible.
Third option is to call Support and ask for a refund of the difference. The 24" iMac in the refurb section of the site is listed as 28% off. So that would be nice to get such a big deduction.
Message was edited by: success2be
Message was edited by: success2be

All of a sudden I keep getting message that my computer must be restarted and it freezes. I restart it and within minutes it happens again. This is a 27 inch iMac with latest system and software

All of a sudden I keep getting message that my computer must be restarted and it freezes. I restart it and within minutes it happens again. This is a 27 inch iMac with latest system and software. Any ideas of what is wrong and how to fix it?

10.7.5 is not the latest system, 10.8.3 is. However your message sounds like a Kernel Panic, does the message look similar to About "You need to restart your computer" (kernel panic) messages? If so, then if you can get the machine to restart normally then please post the Kernel Panic Report which you can find by following directions in How to log a kernel panic. Please post back with the KP log, and we can take a look. However if the machine continues to not restart then my guess is a hardware failure suck as a hard disk or failed RAM in which case you should take it into your local Apple Store or AASP for repair.

My daughter has just bought me an iPad 2 from Dubai and set it all up for me but unfortunately the iMessage function doesn't seem to work. We keep getting messages,when trying to activate it, that there is a network connection problem - help!

My daughter has just bought me an iPad 2 from Dubai and set it all up for me but unfortunately the iMessage function doesn't seem to work. We keep getting messages,when trying to activate it, that there is a network connection problem - help!

Thank you both for your responses but my daughter was reassured by the salesman in the iStyle store (official Apple store in the UAE) that iMessages would work but conceded that FaceTime wouldn't. My iTunes account is registered in the uk and my daughter's iPhone has iMessages even though she bought it (and uses it) in Dubai. Can anyone else throw any light on this?

I bought iphone 5s device only from apple and used my o2 sim for sometime, now I want to use 3 sim, can I replace sim directly ?

I bought iphone 5s device only from apple and used my o2 sim for sometime, now I want to use 3 sim, can I replace the sim directly or anything Apple has to do on my device?

Yes, I bought iPhone 5s from Apple.com/uk and paid full price(no contracts, not pay as you go). From your reply I take it that it wont be locked on O2 even though my first sim used on the device was on O2. This is helpful to know, I will change it with a new sim from 3 and see (definitely will switch off while doing so). Thanks for your suggestion. After changing the sim probably in a few days time, I will confirm to you again.

TS1424 I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

Lock it for me?, i bought ian iphone 4 s on ebay and am using it out side the us.can you unlock it for me?

i bought ian iphone 4 s on ebay and am using it out side the us.can you un

Only the Carrier it is Locked to can Unlock it.
Apple does Not Unlock phones.

HT203200 I recently bought an album on iTunes. 10 of the songs came out corrupt and songs missing parts. What can I do?

I recently bought an album on iTunes. 10 of the songs came out corrupt and songs missing parts. What can I do?

Other people have been having similar problems with songs over the last few days, I assume that there has been (and possibly still is) a problem with Apple's servers.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting them from your iTunes library and redownl them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that album and use the 'Report a Problem' link.

Bought a MacBook Pro Just Before the New Ones Came Out?

I'm just going to put this out there since every time Apple refreshes a product, we get the same questions:
+*1) I just bought my MacBook Pro a week ago. Can I exchange it for a new 2011 one?*+
In the U.S., Apple has a 14 day return policy. You may return your product at any point during that 14 day period. Apple's official policy is to charge a 10% restocking fee. However, they have been known to waive the fee... especially after a product refresh. There is no guarantee that they will do this however.
+*2) I'm so mad!! I just bought my machine in January and it's already obsolete! Now I feel like I have been cheated by Apple.*+
This comment comes up every time there is a product refresh. It can be frustrating when an updated version of something you spent a considerable sum of cash on is released shortly after your purchase. Just remember, at the time you made the purchase, you decided that the product you bought offered what you wanted at a price you were willing to pay. You haven't been cheated out of anything. You received exactly what you expected at the price you agreed to. Your machine does not become obsolete just because a newer model comes out. If the machine you purchased met your needs when you bought it, it will continue to meet your needs regardless of whether or not an updated version was released. If you are within the return period per #1 above, you may return your machine and purchase a new model.
+*3. It's not fair that Apple doesn't tell us that they are updating their machines. I would have waited had I known updated machines were coming out. I asked the guy at the store if there were any updates on the way and he said he didn't know.*+
Very few manufacturers make announcements about updates to their products. For computers, new processors, video components, chipsets, etc. are released at a blinding pace. It is expected that computer manufacturers will update their products regularly. If they don't, they simply won't be competitive. It tends to be more obvious when it comes to Apple products as there are only a few basic models (vs. the tens to hundreds offered by companies like HP, Asus, Toshiba, etc). Frankly, from a business standpoint, it also doesn't make sense to pre-announce updates as they will cripple sales of existing stock. Generally, before a product refresh, there are lots of rumors. A little research ahead of time will usually make it clear if an update is at least expected. Neither Apple store employees nor employees at other Apple Authorized Resellers have any advance knowledge of new releases. They may know about the same rumors that you'll find online, but they have no more concrete information than anyone else until an official announcement.

Joey, you can also always quote my user tip:
http://discussions.apple.com/thread.jspa?threadID=1502615&tstart=0

I updated my iphone and when it came time for activation it won't work and keeps telling me to try again. At the top it says "No Service" and I have my SIM card in and a good WiFi connection and have connected it through iTunes but it says I have no SIM

I updated my iphone and when it came time for activation it won't work and keeps telling me to try again. At the top it says "No Service" and I have my SIM card in and a good WiFi connection and have connected it through iTunes but it says I have no SIM card and need to disconnect and insert my SIM. I don't understand why this keeps happening and it's been going on for a wile now. I have tried over and over again to get this iPhone to work but nothig is happening. I've even gone on the website for support (apple.com/support) but cannot find anything that will help me with this situation. Can someone please help me find a solution to this problem? I have been without a phone and do not have money to buy another one and it is crucial for me to get it fixed. Thanks.

wesb
What computer operating system is involved in the Premiere Elements 11 and 13 issues? Same computer or different ones? Are you installing from purchased download installation files or from purchased installation disc? Does Premiere Elements 11 work completely on this computer whereas 13 will not?
Let us go through the typical drill so as to take nothing for granted.
1. Does the problem exist with or without the antivirus and firewall(s) disabled? Are you working with an individual home computer or in a
school or company network?
2. Are you running the program as Administrator and is there any "domain" account involved?
3. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
4. Do you have the latest version of QuickTime installed on the computer with Premiere Elements?
Let us start by ruling in or out any of the above, and then we can decide what next.
Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

Hello guys I have a question,or rather a problem. how can I detach yourself iPhone operator Verizon USA? I mean as to call and what to say? I live in Ukraine, and the opportunity came up for to buy cheap 4S 16GB. but on Verizon. when I insert the original

Hello guys I have a question,or rather a problem. how can I detach yourself iPhone operator Verizon USA? I mean as to call and what to say? I live in Ukraine, and the opportunity came up for to buy cheap 4S 16GB. but on Verizon. when I insert the original SIM card Verizon and I try to activate, says: (error occurred activation, if this problem happen again please call at +1................). this is the hour to use it through the R-SIM 9 pro. everything works нормальнои calls and Internet and SMS, but I want to officially unlock. beforehand thank you

Well, you managed to find this support forum didn't you and you have an internet connection don't you? Then if you have all these things, go and find the number by going to the Verizon website and it should not be hard to find the number.
As for speaking English, this is not really our problem and it is surely something that you should have thought about before buying the phone in the first place.
You also need to know that Verizon in the US is a cdma operator and if you purchased an iPhone 4s, then it should not be locked. The Verizon 4s comes with a sim card tray that should be unlocked out of the box for use internatinoally on gsm networks, so all you should need to do is open the sim card tray and insert a sim card and you should pick up the local gsm network.
A cdma phone does not actually use a sim card, so there would be no original sim card with the phone because when it is used in the US it will pick up the Verizon cdma network without a sim card. The sim card is only for use on a gsm network which will not work in the US, but is designed to work outside the US. Open the sim card tray and insert your own local sim card and the phone should work and should not be locked.
Other than this, if you purchased the phone in the first place, it is the responsibility of the previous owner to cancel the Verizon contract. This is nothing to do with you, so contact the seller and ask them.
Other wise, go to the Verizon website and look up the number and call them. As they are the phone company, ultimately, they are the only ones who can help you.

This problem showed up last year spent 2 months with apple senior supervisor for tech support no solution. When the "new" itunes came out problem fixed its self. Just did an update last week or so and back to the problem. In "get info" missing all rt side

Last year upon an update some of my itunes media was not working. Then the new version came out and it fixed itself.
Well another update and we start over with the problem. In the itunes store you can not preview any tv show, music video, or movie.
In your itunes library none of the purchased movies, tv shows, or music videos play. The element the same is in the get info tab. The information in the right side pane in the middle is gone. The left side information is still present. The right side info is the purchase info. Even an item downloaded today had the missing info and will not play. After dealing with apple support with the first go around last year. I uninstalled and reinstalled itunes 8 or more times, in the proper order. I deleted my itunes library and reinstalled it. We deleted all types of program files and program data. nothing worked. I was trying things on my own and foung nothing. Please help I am so frustrated with this. It seems to be a codec error that I can not solve.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

How can I fix my iphone's sound I plugged it in to my radio and the sound came out fine but when I took it out the volume bar dissapered and ever seince all it says volume not available, but it work with headphones in. What can I do to fix it?

How can I fix my iphone's sound I plugged it in to my radio and the sound came out fine but when I took it out the volume bar dissapered and ever seince all it says volume not available, but it work with headphones in. What can I do to fix it?

Try reset all settings.
Settings > General > Reset > Reset all settings. It won't delete any data.

I dropped my phone down the toilet and after drying it out for 3 days, it will turn on but turn itself off after several minutes

i dropped my phone down the toilet and after drying it out for 3 days, it will turn on but turn itself off after several minutes, please help!

so is there no saving my iphone 4? even if it works fine when its on, can text and phone, email etc. just turns off and then reloads the apple icon and asks for my passscode again. it almost seems as it wont charge.

Two days before my iphone 5 battery was expand and display screen came out and now there has some gap between frame and display.so how it will happen and i already got before months.now i need to backup all the data to icloud before through out.

two days before my iphone 5 battery was expand and display screen came out and now there has some gap between frame and display.so how it will happen and i already got before months.now i need to backup all the data to icloud before through out.
https://www.dropbox.com/home/iphone
https://www.dropbox.com/home/iphonehttps://www.dropbox.com/home/iphone

Make an appointment at the genius bar of your local Apple Store. The phone has a 1 year warranty. If it's no longer under warranty, a replacement is $269.

Bought 24" inch iMac on 10/17 and new model came out for $100 less on 10/20

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