Bought a brand new iMac, got free Lion upgrade, installed it, NO SOUND

I went to best buy because I am opening a recording studio and i was sick of dealing with software a driver issues that i was having with Windows. So i bought a brand new iMac, it came factory with snow leopard but i was elligible for the free upgrade to lion, which i downloaded from the app store. I ran installation, and since then i have no audio control, when i go into "sound" settings it shows no audio input or output devices. This is my first time owning a mac so i am very unfamiliar with the operating systems and what not. This is quite frustrating when the main reason i bought this computer was for music and now i have no audio. I bought a Mac so i didnt have to deal with these sorts of issues. haha. if you have any insightful information for me, please shre. thank you.

Hello:
Try two things:
Reset the SMC and PRAM (instuctions in knowledge base articles.
If that does not help, either take the computer to an Apple strore or call Applecare.  You are within the warranty period so there should be no cost to you at all.
Barry

Similar Messages

  • I have just bought a brand new iMac 27" with Snow Leopard but the MS office 2011 is running too slowly to even use...help!

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  • I have just bought a brand new iMac plugged it in and nothing, black screen any suggestion, not a great start to my first mac experience

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  • Bought  a brand new iMac - Randomly restarts!

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    Memory: 32GB 1600 MHz DDR3
    Graphics: NVIDIA GeForce GTX 780M 4096 MB
    Software: OS X 10.9.1
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    Anonymous UUID:       33F613C8-BA02-0C8F-F87D-7E9B769F0E48
    Fri Feb 14 14:49:11 2014
    panic(cpu 4 caller 0xffffff8009cdc6c4): "Kernel stack memory corruption detected"@/SourceCache/xnu/xnu-2422.1.72/libkern/stack_protector.c:37
    Backtrace (CPU 4), Frame : Return Address
    0xffffff8399b4bea0 : 0xffffff8009c22f69
    0xffffff8399b4bf20 : 0xffffff8009cdc6c4
    0xffffff8399b4bfb0 : 0xffffff8009cf350b
    BSD process name corresponding to current thread: PluginProcess
    Mac OS version:
    13B42
    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide:     0x0000000009a00000
    Kernel text base: 0xffffff8009c00000
    System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
    System uptime in nanoseconds: 16412675683228
    last loaded kext at 4740006988118: com.apple.driver.AppleUSBCDC          4.2.1b2 (addr 0xffffff7f8c1a0000, size 20480)
    last unloaded kext at 5071686502273: com.apple.driver.AppleUSBCDC          4.2.1b2 (addr 0xffffff7f8c1a0000, size 16384)
    loaded kexts:
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AppleBluetoothMultitouch          80.14
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.filesystems.autofs          3.0
    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AGPM          100.14.11
    com.apple.driver.ApplePlatformEnabler          2.0.9d1
    com.apple.driver.X86PlatformShim          1.0.0
    com.apple.driver.AppleHDA          2.5.3fc1
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.GeForce          8.1.8
    com.apple.driver.AppleMikeyDriver          2.5.3fc1
    com.apple.driver.AppleIntelHD5000Graphics          8.1.8
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.driver.AppleHWAccess          1
    com.apple.driver.AppleThunderboltIP          1.0.10
    com.apple.driver.AppleLPC          1.7.0
    com.apple.driver.AppleSMCLMU          2.0.4d1
    com.apple.driver.AppleIntelFramebufferAzul          8.1.8
    com.apple.driver.AppleBacklight          170.3.5
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.AppleUSBHub          650.4.4
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.4.0
    com.apple.driver.AppleSDXC          1.4.0
    com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9
    com.apple.driver.AirPort.Brcm4360          800.21.45
    com.apple.driver.AppleAHCIPort          2.9.5
    com.apple.driver.AppleUSBXHCI          650.4.3
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          2.0
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleBluetoothHIDKeyboard          170.15
    com.apple.driver.AppleHIDKeyboard          170.15
    com.apple.driver.IOBluetoothHIDDriver          4.2.0f6
    com.apple.driver.AppleMultitouchDriver          245.13
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.driver.DspFuncLib          2.5.3fc1
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.4fc11
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.iokit.IOAcceleratorFamily          98.7.1
    com.apple.nvidia.driver.NVDAGK100Hal          8.1.8
    com.apple.nvidia.driver.NVDAResman          8.1.8
    com.apple.iokit.IOBluetoothFamily          4.2.0f6
    com.apple.iokit.IOSurface          91
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.driver.AppleHDAController          2.5.3fc1
    com.apple.iokit.IOHDAFamily          2.5.3fc1
    com.apple.driver.AppleSMBusPCI          1.0.12d1
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.driver.AppleSMC          3.1.6d1
    com.apple.driver.IOPlatformPluginFamily          5.5.1d27
    com.apple.driver.AppleThunderboltEDMSink          1.2.1
    com.apple.iokit.IOAcceleratorFamily2          98.7.1
    com.apple.AppleGraphicsDeviceControl          3.4.12
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.iokit.IONDRVSupport          2.3.6
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.iokit.IOGraphicsFamily          2.3.6
    com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0
    com.apple.driver.AppleThunderboltDPInAdapter          2.5.0
    com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.driver.AppleUSBComposite          650.4.0
    com.apple.driver.CoreStorage          380
    com.apple.iokit.IOUSBUserClient          650.4.4
    com.apple.driver.AppleThunderboltNHI          1.9.2
    com.apple.iokit.IOThunderboltFamily          2.8.5
    com.apple.iokit.IOEthernetAVBController          1.0.3b3
    com.apple.iokit.IO80211Family          600.34
    com.apple.driver.mDNSOffloadUserClient          1.0.1b4
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOAHCIFamily          2.6.0
    com.apple.iokit.IOUSBFamily          650.4.4
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.10
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          21
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    com.apple.kec.pthread          1
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    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
    Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)
    Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
    Serial ATA Device: APPLE HDD ST3000DM001, 3 TB
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: FaceTime HD Camera (Built-in)
    Thunderbolt Bus: iMac, Apple Inc., 23.10
    PLEASE do help me out if any of you peeps know? Didn't expect this with a machine of this caliber.
    Kind Regards
    Jey

    Take it back - Apple have a 14 day returns policy  - get it replaced, don't accept a repair.
    Should not be getting Kernel Panics and associated restarts with a brand new computer.

  • Just Bought a Brand New IMAC......

    My Itunes folder and all my music is on my laptop PC. What is the simplest way to move/transfer everything from my PC to my new IMAC. Thx.

    There is a good general guide to switching from Windows to Mac at the following link that touches on moving music as well How to Move to a Mac - Get your stuff from your PC to your new Mac
    There are also these guides:
    How to move music between authorised computers
    Networking with a Windows PC
    Don't forget by the way if you have purchased any tracks from the iTunes Music Store to deauthorise your old PC if you are disposing of it so you don't use up your 5 allowances How to move music between authorised computers

  • I bought a brand new iMac and now i have had five crashes with it.

    Can you help me please!
    I have no idea. I uninstalled and installed everthing new. The problem wasn´t solved.
    greetings Sascha
    This is the information:
    Anonymous UUID:       8EA6700C-CF68-684F-C5EE-2C42840EDB82
    Sun Feb 16 21:35:41 2014
    panic(cpu 0 caller 0xffffff800c0dc19e): Kernel trap at 0xffffff800c6ca528, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0xffffff800c6ca528, CR3: 0x000000000ec3f000, CR4: 0x00000000001606e0
    RAX: 0xffffff80498505a0, RBX: 0xffffff804980eb20, RCX: 0xffffff804980eb20, RDX: 0x0000000000000000
    RSP: 0xffffff839d103f38, RBP: 0xffffff839d103f70, RSI: 0x0000000034089b0e, RDI: 0xffffff800c6ca528
    R8:  0x0000000000000001, R9:  0x0000000000000000, R10: 0x00000000ffffffff, R11: 0xffffffffffffffff
    R12: 0xffffff800c6d2ab8, R13: 0xffffff804980eb00, R14: 0xffffff804980eb20, R15: 0xffffff800c6ca4e8
    RFL: 0x0000000000010046, RIP: 0xffffff800c6ca528, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0xffffff800c6ca528, Error code: 0x0000000000000011, Fault CPU: 0x0 Kernel NX fault
    Backtrace (CPU 0), Frame : Return Address
    0xffffff839d103bc0 : 0xffffff800c022f69
    0xffffff839d103c40 : 0xffffff800c0dc19e
    0xffffff839d103e10 : 0xffffff800c0f3606
    0xffffff839d103e30 : 0xffffff800c6ca528
    0xffffff839d103f70 : 0xffffff800c035d33
    0xffffff839d103fb0 : 0xffffff800c0d6aa7
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    13B42
    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide:     0x000000000be00000
    Kernel text base: 0xffffff800c000000
    System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
    System uptime in nanoseconds: 14878791516850
    last loaded kext at 19257901999: com.apple.driver.AppleBluetoothHIDKeyboard          170.15 (addr 0xffffff7f8e23c000, size 24576)
    last unloaded kext at 101903806602: com.apple.driver.AppleFileSystemDriver          3.0.1 (addr 0xffffff7f8e4b0000, size 8192)
    loaded kexts:
    com.apple.driver.AppleBluetoothMultitouch          80.14
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.filesystems.autofs          3.0
    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AGPM          100.14.11
    com.apple.driver.ApplePlatformEnabler          2.0.9d1
    com.apple.driver.X86PlatformShim          1.0.0
    com.apple.driver.AppleHDA          2.5.3fc1
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleIntelHD5000Graphics          8.1.8
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.GeForce          8.1.8
    com.apple.driver.AppleMikeyDriver          2.5.3fc1
    com.apple.driver.AppleBacklight          170.3.5
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.driver.AppleSMCLMU          2.0.4d1
    com.apple.driver.AppleLPC          1.7.0
    com.apple.driver.AppleHWAccess          1
    com.apple.driver.AppleIntelFramebufferAzul          8.1.8
    com.apple.driver.AppleThunderboltIP          1.0.10
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.AppleUSBHub          650.4.4
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.4.0
    com.apple.driver.AppleSDXC          1.4.0
    com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9
    com.apple.driver.AirPort.Brcm4360          800.21.45
    com.apple.driver.AppleAHCIPort          2.9.5
    com.apple.driver.AppleUSBXHCI          650.4.3
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          2.0
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleBluetoothHIDKeyboard          170.15
    com.apple.driver.AppleHIDKeyboard          170.15
    com.apple.driver.IOBluetoothHIDDriver          4.2.0f6
    com.apple.driver.AppleMultitouchDriver          245.13
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.driver.DspFuncLib          2.5.3fc1
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.4fc11
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.iokit.IOSurface          91
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.iokit.IOAcceleratorFamily          98.7.1
    com.apple.nvidia.driver.NVDAGK100Hal          8.1.8
    com.apple.nvidia.driver.NVDAResman          8.1.8
    com.apple.iokit.IOBluetoothFamily          4.2.0f6
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.driver.AppleSMC          3.1.6d1
    com.apple.driver.AppleHDAController          2.5.3fc1
    com.apple.iokit.IOHDAFamily          2.5.3fc1
    com.apple.driver.IOPlatformPluginFamily          5.5.1d27
    com.apple.iokit.IOAcceleratorFamily2          98.7.1
    com.apple.AppleGraphicsDeviceControl          3.4.12
    com.apple.iokit.IONDRVSupport          2.3.6
    com.apple.iokit.IOGraphicsFamily          2.3.6
    com.apple.driver.AppleSMBusPCI          1.0.12d1
    com.apple.driver.AppleThunderboltEDMSink          1.2.1
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0
    com.apple.iokit.IOUSBMassStorageClass          3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
    com.apple.driver.AppleUSBComposite          650.4.0
    com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0
    com.apple.driver.AppleThunderboltDPInAdapter          2.5.0
    com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0
    com.apple.driver.CoreStorage          380
    com.apple.iokit.IOUSBUserClient          650.4.4
    com.apple.driver.AppleThunderboltNHI          1.9.2
    com.apple.iokit.IOThunderboltFamily          2.8.5
    com.apple.iokit.IOEthernetAVBController          1.0.3b3
    com.apple.iokit.IO80211Family          600.34
    com.apple.driver.mDNSOffloadUserClient          1.0.1b4
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOAHCIFamily          2.6.0
    com.apple.iokit.IOUSBFamily          650.4.4
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.10
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          21
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
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    Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3135352E4130304C4620
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3135352E4130304C4620
    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3135352E4130304C4620
    Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3135352E4130304C4620
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)
    Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
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    Serial ATA Device: APPLE SSD SD0128F, 121,33 GB
    Serial ATA Device: APPLE HDD ST3000DM001, 3 TB
    USB Device: BRCM20702 Hub
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    USB Device: Ext HDD 1021
    Thunderbolt Bus: iMac, Apple Inc., 23.10

    The warranty entitles you to complimentary phone support for the first 90 days of ownership.
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    http://uploadphotos.co/images/17459272055549859163.jpg
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    It's the brand new 3.4 ghz intel core i7...
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    Ie, is it a known issue or do I just have a deffective display?
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