Bought a movie on itunes, it won't play
I just bought a movie on itunes. Everytime I try and open the movie it says itunes has stopped working and closes down. What can I do to fix this? I am kind of angry because I payed $8 for the movie...
Hi Imccusker,
Unless you are in a country that does not let you re-download previous purchsses, then I would suggest that you delete the move from iTunes (drag it to the Trash), and re-download it.
GB
Similar Messages
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I have 5 purchaced movies through itunes that won't play because they say something is "missing", can anyone help\
Hi Sophie ,
I would request you to please unistall Acrobat with the help of cleaner tool .Here is the link for the same.
http://labs.adobe.com/downloads/acrobatcleaner.html
Then try installing back again .Refer to the following link download Acrobat X pro .
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Let us know how it goes .
Regards
Sukrit Dhingra -
Several movies I purchased won't play on Apple TV. They don't show up on my Apple TV menu, and if I search for them, the "Purchase HD movie" tab shows up. When I try to re-purchase, states "Already Purchased- would you like to view now". I answer "YES" and I'm taken to a screen without a "Play" tab. Other tabs such as "Extras" are frozen and don't work. Unable to see the movie or any of the iTunes extras.
Hey there storytellerstudios,
I see that you are having an issue with some purchased movie extras from iTunes on your Apple TV. I would like to suggest that you use the following link to help you report an issue with these purchases to iTunes:
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
http://support.apple.com/en-us/HT204084
Thanks for using the Apple Support Communities!
Cheers,
Braden -
Bought a movie on itunes, it will only play half way through on my new macbook air
please help me! i just got a new macbook air for xmas and i had a 50$ giftcard for itunes. i bought a movie and started to watch it and it only plays halfway through. i've tried to fix it, but nothing works.
contact iTunes support.
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HI.
I rented two movies on my apple TV 2nd gen. and they won't play.
When we try to play them it tries to load it and then says there is a loading error and try again later, but it never works.
Has anyone else had similar? Does anyone know what's wrong and how to fix it?Same issue. Apple has my $4.99 and I have no movie!
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I bought a movie on itunes and it will not play even after re-downloading it.
I bought a movie on itunes, it would not play. I contacted apple support people, and they told me to delete and re download it, I did that and it still will not play, I don't know if I'm doing something wrong or if my itunes isn't up to date, or maybe it's because I'm not trying to play it on an apple device. Whatever the case me be, I just really want to watch this movie, or get a refund.
You should be able to play films on windows computers, if it wasn't compatible with it (e.g. you should have got an error if you tried to buy an HD film on non-HD compatible computer).
The current version of iTunes is 11.4 - you can see if there are any updates available via the Help > Check For Updates menu option.
Or you can download the current version of iTunes from here : http://www.apple.com/itunes/download/
What happens when you try to play the film, and do other videos that you have in your iTunes play ok ?
If you can't get it to play but other videos play ok then contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com -
I got a new PC. I have an iTunes account on my iPod as well but I set it up properly on here as well this is a Pavilion HP G6 it has windows 8. I dowloaded iTunes onit, it works fine. I bought "We're the Millers" today on iTunes and it gets me upset I can't watch it. Every time I play it it glitches. After the first sevral glitches the voice loses the picture; the character on the screen isn't saying the right words at the right time. I waited till it was fully down loaded and I restarted my labtop twice to see if the was the cause. It was not and and I getting up set I paid $13 for a HD movie that isn't even a movie; someone please help!
"Bought a movie from iTunes which as gone into my videos file and I am trying to watch it on my computer. "
But you can't? Does it show up in iTunes?
"have iTunes on my pc but even after transferring files and syncing the video still won't show on the pc"
Transferring from/to where?
How are you transferring? -
I bought a movie on itunes and it is fully downloaded. I tried playing it and after a few minutes, my computer would freeze. I then shut down my computer and tried to start over. However, all that I am able to play is the movie's extras (deleted scenes, backstage pass, etc). I need to know why this won't play because I paid $15 for the movie. Help
How to report an issue with Your iTunes Store purchase
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I bought a movie from iTunes on my new macbook pro and it is not showing up on my AppleTV, any ideas?
Sign out of the Apple ID on the ATV and sign back in.
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I downloaded and bought a movie from iTunes on my iPad and now want the same movie on my MacBook Pro but its not offering me to download it, it giving me the options of buying it which I already did. How I get the movie onto my MacBook?
You can connect the iPad to your Mac's iTunes and do File > Devices > Transfer Purchases, that should copy it over to the Movies part of your library.
Depending upon what country that you are in, and whether the film studio allows it, you might also be able to re-download it on your Mac via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page. -
I bought some movies via itunes how do I take it off my computer and add it to the icloud?
Are you in a country where films can be redownloaded - the page that you posted from should list countries and where the different content types can be redownloaded. But even if you, not all countries have agreed to allow their films be redownloaded, and there is no guarantee that a film (or any other item) will remain in the store, so you shouldn't rely on being able to redownload them. You also can't add films and/or tv programmes to the cloud, whether an item appears there depends upon your country, the film studio, and if it remains in the store.
If you are in a country where films can be redownloaded, and those films are still in your store, then if they don't show in the cloud check to see if they care hidden : http://support.apple.com/kb/HT4919 -
I've bought a movie but iTunes crashes while trying to download it. Do you experience the same today?
Can you not sync your iPod with iTunes? That should get the movie onto your computer. Now sync your iPad and transfer the movie?
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i bought a movie on itunes and i deleted the download to the movie because i did not want it. How do i get my money back ?
Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer. -
i just bought a movie on itunes. everytime the movie starts to download it stops and when i click on it it says that it needs quictime and my itunes does not support it. what do i do?
How to report an issue with Your iTunes Store purchase
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The description says it all. I bought a movie on iTunes but when I try to watch it plays back slowly with no sound. Then the video will speed up and the sound will work for a moment then off again and back to slow motion. I have a dell laptop running windows 7
Hi Normanwh,
If you are having video playback issues in iTunes on your Windows machine, you may find the following article helpful:
Apple Support: Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Regards,
- Brenden
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