Bought a movie via iTunes, tried playing it and was told that it "requires Quicktime, which this version doesn't support"

Bought a movie via iTunes, tried playing it and was told that it "requires Quicktime, which this version doesn't support". Any suggestions? Also why does iTunes sell a movie which you then cant watch!!!

Try restarting your iTunes in 32-bit mode, as per the following document:
iTunes 10.4 for Mac: Older media files may require iTunes to reopen in 32-bit mode

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ITunes rented movies won't play on my PC. "This movie required QuickTime which this version of iTunes doesn't include. So I downloaded QT but movies still won't play. HELP

iTunes rented movies won't play on my PC. "This movie required QuickTime which this version of iTunes doesn't include." So I downloaded QT 7 but movies still won't play. HELP Very frustrating.

Ok nw the rented film is on the iPad which won't play and when I looked at the Mac I was greeted with an error message saying that the film could nt be transferred because the file had already been transferred somewhere else! Thing is I can see it on theioad and the Mac still!
Obviously the film Kees checking where it as you can't watch it in two places at the same time. I can understand that but I knw it's not anywhere else.
The only thing I can think of is if when time machine backs it up it thinks it's being watched!
Any ideas anyone?

I bought my Macbook Pro on 23rd July 2011 and was told that I was able to get the free upgrade to OS X Lion.

I bought my Macbook Pro on 23rd July 2011 and was told that I was able to get the free upgrade to OS X Lion, and that it would automatically update when I register my Mac. I registered it when I first turned it all on, I then waited thinking that it might be in a system update package. This, however, never happened. Am I eligable for the free update, if so, how do I get it? I am currently running on the latest version of Snow Lepeord.

You get it here:
http://www.apple.com/macosx/uptodate/

I just downloaded this movie and I'm being told that it "requires QuickTime, which is not supported"???

I'm attempting to download and play a digital copy from the Jurassic Park Trilogy (for now, only Lost World). I'm able to play the iTunes extras, but attempts to play the actual movie returns the dialog "This movie requires QuickTime, which is not supported by this version of iTunes."
I'm confused as to why a movie I just downloaded from iTunes an hour ago isn't actually compatible with iTunes?!?!? (Yes, it was downloaded from the iTunes store. The Jurassic Park Trilogy provides redemption codes, not an actual file.)
(Its worth saying, the movie plays just fine in QuickTime itself.)

Try restarting your iTunes in 32-bit mode, as per the following document:
iTunes 10.4 for Mac: Older media files may require iTunes to reopen in 32-bit mode

I bought a movie via itunes but i cannot see it. why?

I bought a movie via itunes but i cannot see it. why?

When did you buy, and what did you buy it on (computer, iOS device), and by 'cannot see it' you mean ... ? If you've just bought it then it should have downloaded onto the device/computer that you bought it on - so into the Movies part of your iTunes library if using your computer, the Videos app if using an iOS device.
If it's a film that you bought it in the past then you might not be able to redownload it if you've changed countries since buying it, the rights-holder doesn't allow redownloading, or if it's no longer in your country's store.

I downloaded and bought a movie from iTunes on my iPad and now want the same movie on my MacBook Pro but its not offering me to download it, it giving me the options of buying it which I already did. How I get the movie onto my MacBook?

I downloaded and bought a movie from iTunes on my iPad and now want the same movie on my MacBook Pro but its not offering me to download it, it giving me the options of buying it which I already did. How I get the movie onto my MacBook?

You can connect the iPad to your Mac's iTunes and do File > Devices > Transfer Purchases, that should copy it over to the Movies part of your library.
Depending upon what country that you are in, and whether the film studio allows it, you might also be able to re-download it on your Mac via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page.

Just tried to install a new app and was told that I needed to "Agree to new Terms

Just tried to install a new app and was told that I needed to "Agree to new Terms & Conditions". When I hit OK, it brings me to a blank screen, so I can't accept them. What am I supposed to do?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2

I am trying to download a free trial of photoshop for my macbook pro and it says there is an error and that the requirements for the new version is not supported for the mac I have. I have looked at the list of requirements but have no idea how to tell wh

I am trying to download a free trial of photoshop for my macbook pro and it says there is an error and that the requirements for the new version is not supported for the mac I have. I have looked at the list of requirements but have no idea how to tell what I do and do not have?

Apple Menu --> About this Mac.
Mylenium

I just bought a movie via itunes and every time I try to watch it the whole system crashes. Help?

I just bought a movie on itunes, my first time doing that actually. When I first went to play it just went and stayed black when I hit play. I did need to update itunes so I thought that was the problem. I think it made it worse, every time I try to play the movie it crashes all of itunes. Anyone know what's going on? I actually need the movie for a school project too so this is really frustrating.

Make sure the video is not in High Definiton (HD). You can check by right->clicking the file and choose Get Info. Under the Summary tab look for the Quality field. High Definition content is not compatible with your older iPod Classic as HD video resolution exceeds that of what is capable by this particular model. You'll need to redownload the standard version.
To prevent HD versions from being downloaded in the future head to the iTunes Store, click the Purchased link, and then select TV Shows and remove the tick mark next to Download HD when available. You should be able to download the SD version now from under this same page.
B-rock

It's the first time I've bought a movie from iTunes on my PC and it gives me glitches the enire movie aswell as the voices don't match the picture?

I got a new PC. I have an iTunes account on my iPod as well but I set it up properly on here as well this is a Pavilion HP G6 it has windows 8. I dowloaded iTunes onit, it works fine. I bought "We're the Millers" today on iTunes and it gets me upset I can't watch it. Every time I play it it glitches. After the first sevral glitches the voice loses the picture; the character on the screen isn't saying the right words at the right time. I waited till it was fully down loaded and I restarted my labtop twice to see if the was the cause. It was not and and I getting up set I paid $13 for a HD movie that isn't even a movie; someone please help!

"Bought a movie from iTunes which as gone into my videos file and I am trying to watch it on my computer. "
But you can't? Does it show up in iTunes?
"have iTunes on my pc but even after transferring files and syncing the video still won't show on the pc"
Transferring from/to where?
How are you transferring?

I bought a movie from iTunes on my Mac and it is not showing up on my AppleTV purchased movies. Is there a way to get this to sync?

I bought a movie from iTunes on my new macbook pro and it is not showing up on my AppleTV, any ideas?

Sign out of the Apple ID on the ATV and sign back in.

I have tried to download the updated itunes and i keep getting the itunes contained a virus and was deleted. How do I fix this?

I keep getting the saying itunes64Setup contained a virus and was deleted does anyone know how to possible fix this?

It has always been very basic to always maintain a backup copy of your computer.
Use your backup copy to put everything back.
If for some reason you have failed to maintain a backup ( not good), then you can transfer itunes purchases from an ipod/iphone/ipad: File>Transfer Purchases

I have just bought an ipad2 and was told that I could transfer all my saved photos from an old computer that I didn't want to synch with and then delete the ones I didn't want later. I can't do this without synching. How do I do this?

I bought an ipod2 yesterday and all the photos were from an old computer (that I don't want to synch with) were transferred in the store without synching with it. I was told I could delete any I didn't want later but now find I can't delete any without synching through itunes which I don't want to do as I want to synch with a different computer. Is there a way I can just delete them all before I go and buy any apps etc or just restore to the shop settings and start again with a more selective upload as I now have over 8000 photos clogging up the memory when I only need about 1000.
Would really appreciate some advice

Only photos taken with the iPad, copied onto it via the camera connection kit, or saved from emails/websites etc can be deleted directly on the iPad - either via the trashcan icon in the top right corner if viewing the photo in full screen, or via the icon of the box with the arrow coming out of it in thumbnail view.
Photos that were synced from a computer are deleted by moving/removing/de-selecting them from where they were synced from and then re-syncing. If you want to remove them all then normally you could just sync an empty folder (in terms of photos) to the iPad, but as you don't want to sync at the moment you can't do that.
You can reset the iPad back to factory settings and start from scratch with it : Settings > General > Reset > Erase All Content And Settings

I tried to download iTunes 11.1.4 and was told I need administrator privileges to do so. I have never had a problem before. What's going on?

Last week I attempted to update the iTunes on my computer to 11.1.4 but the process errored out. So I uninstalled iTunes and attempted to download the software from the website. The process stopped and told me I need administrator privileges to install the product. I have never had this problem before. What is the problem?

Hi FSA_1987,
Welcome to the Support Communities!
The article below may be able to help you with this.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy

HT201413 Connected iPod to computer to recharge. Was told that to syn it on this computer it would delete all data on iPod. Thinking this mean only music I had on it I ok'd. Since then iTunes cannot find the iPod. Help!

Connected iPod to computer. Started to Syn but came up with if syncing this device may delete saved music. Accidentally pressed OK.
iPod was originally synced on another old computer no longer in use.

To import music into your iTunes library on the computer go to iTunes>Help>iTunes Help>Add items to iTunes and follow the instructions
Delete the "songs" that do not play in your iTunes library and reimport them.

Bought a movie via iTunes, tried playing it and was told that it "requires Quicktime, which this version doesn't support"

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