Bought a new phone and now we can not receive incoming calls

This week I bought a new Panasonic cordless handset with no answering machine to replace our AT&T desk phone. I set it all up and waited the 7 hours for it to charge. Checked for dial tone, ringer, and volume. Called the house # from my cell phone and the screen on the Panasonic never showed an incoming call - kicked into voice mail (provided by Verizon) after the preset 5 rings so I left a test message. Panasonic screen showed a "1 new voice mail message". I was able to dial the voice mail access phone # and listen to my test message. Disconnected the new handset and reconnected our old phone - worked just fine. Returned the Panasonic to the store where purchased and exchanged for another (same model). Sales assoc. said there may be a code needed from Verizon. Spent hours on the phone attempting to speak to a real person at the customer service # and decided none work there anymore - everything was automated! After "4 digit pin" frustrations I gave up!
So if you've read this far and can help I'd sure appreciate it! Line works fine, old phone works fine, checked ringer/volume on new phone. Only working phone jack in the house (used to have 2 but when we contracted with V last year they only changed over one - another frustration). And how can I find out when our contract is up?!?

Your mostly talking to peers here. Better off using the
http://www22.verizon.com/support/residential/contact-us/index.htm
option which is on all the Verizon pages. Should always lead you to phone numbers (1-800-verizon) and often an online chat. Sometimes will show you and email option.
As far as peers helping we would need to know what type phone service and general area of the country. Obviously varies as I have had no trouble with panasonic, uniden and other phones at my two locations (NY and FL).

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Bought a new phone and now we can not receive incoming calls

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