Bought a screensaver.   It's installed.  Don't know how to get it to list of screensavers in system preferences.

Bought a screensaver.  Installed it.   Don't know how to add it to other screensavers in
my system preferences.   Please help.   Thanks.

It also needs to be 64 bit. If it's in the already in the correct folder and still doesn't show up, then it's 32 bit and of no use in Mountain Lion.

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    You have 14 days to request a charge be reversed on an iTunes account.  Contact iTunes directly through their website https://expresslane.apple.com/ to request the refund.

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    Your computer is called an iMac.
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  • I've got OSX/Genieo.A virus on my mac and don't know how to get rid of it and why I have it

    I've got OSX/Genieo.A virus on my mac and don't know how to get rid of it and w I have it

    There is no need to download anything to solve this problem.
    You installed the "Genieo" malware. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the malware (as long as you never reinstall it.)
    Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
    Back up all data before proceeding.
    Step 1
    Triple-click anywhere in the line below on this page to select it:
    /Library/Frameworks/GenieoExtra.framework
    Right-click or control-click the line and select
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    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
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    /Library/LaunchAgents/com.genieoinnovation.macextension.plist
    /Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
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    /usr/lib/libgenkit.dylib
    /usr/lib/libgenkitsa.dylib
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    /usr/lib/libimckitsa.dylib
    ~/Library/Application Support/com.genieoinnovation.Installer
    ~/Library/LaunchAgents/com.genieo.completer.download.plist
    ~/Library/LaunchAgents/com.genieo.completer.update.plist
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    Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
    Step 2
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    Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
    Make sure you don't repeat the mistake that led you to install this trojan. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
    You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
    Finally, be forewarned that when Genieo is mentioned on this site, the attacker sometimes shows up under the name "Genieo support." He will tell you to run a fake "uninstaller." As he intends, the uninstaller does not completely remove the malware, and is in fact malware itself.

  • I tunes has stopped working in windows 7 and I don't know how to get the crash information that everyone else seems to get to know what the cause is....any help?  I have a toshiba windows 7 computer.

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    Re: That garbage is unreadable.
    If you really want help, stop messing with the fonts and post so that others can read and offer suggestions.
    Or better yet... try a search, I'm certain you'll find a solution to whatever issue you're experiencing.
    I have found that many times it is the things that make you most angry that push you to action. This was the case here. Thank you for causing me to get so angry that I found the answer myself.

  • How do I turn on my ipad, I just got it and I don't know how to get to the home screen. Also, is itunes free on the ipad

    How do I turn on my ipad, I just got it and I don't know how to get to the homescreen. Everytime I turn it on there is a black screen, the white charger, and the blue itunes circle. Also, are itunes free.?

    You must activate the iPad within iTunes on your computer. Make sure you have the latest version of iTunes on your computer (read the minimum requirements for the iPad printed on the iPad box) and connect the iPad to your computer with the supplied cable to a 2.0 USB port - not a port on a hub- a port on your computer. iTunes should start and take you through the process.
    iTunes on the iPad is a store where you purchase media - it is not the music player. The iPod app is the music player. Both apps are pre installed on the iPad.

  • HT200131 I am trying to enter my network password and when I have entered the password for my network, I don't know how to get the remote to select submit.  Please help

    I bought an apple tv some time back and am only now trying to set up the wireless internet connection.  I can see my network but when I enter the password with the remote, I don't know how to get the remote to submit the password.  Could you please tell me what to do?

    You have to use the right arrow on the remote to navigate all the way and highlight the submit button.

  • I deleted the HP Smart Web Printing (but kept the link) and now I don't know how to get it back.

    I had 23 Microsoft updates and 12 did not update. I am 73 and not very computer literate. I finally (accidentally) discovered that, at least part of the problem, was that I must have installed Explorer 9. It told me to update to a new driver/software. I was trying to do it step-by-step and that's when I deleted the Smart Web Printing. On the second step of trying to fix it, it would not update because it says it doesn't support 64 bit (which I have). It only supposed 32 bit. HELP. I can't figure out how to get my smart web printing back. Also, I don't know how to get my system back to a lower Explorer since I apparently have 9.
    This question was solved.
    View Solution.

    Hello BarbG,
    HP no longer offers the Smart Web Print software available for download since the change to Smart Print. Rather than trying to get around this maybe we can look at at least resolving the issues you are having.
    For one the Smart Print software can be found here
    HP Smart Web Printing Software Replaced by HP Smart Print
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    To check the version of IE you are running follow these steps.
    1. Launch Internet Explorer
    2. Click on Help
    3. Select About Internet Explorer
    4. If the version of Internet Explorer has 64 bit next to it then you are running the 64 bit version. If it doesn't say then you are running the 32 bit version and are good!
    If you are running the 64 bit version we next need to see if you already have the 32 bit version on your computer. 
    1.Click on Start
    2. Select All programs
    3. Look for Internet Explorer (64-bit)
    Just below that entry should be another entry called "Internet Explorer" This version of Internet Explorer should be the 32 bit version and you can verify this by repeating the before mentioned steps.
    Once you verify that you are running the 32 bit version of IE then you can proceed with installing the Smart Print software.
    Also note a few other additional places to check and run IE 32 bit are below:
    Go to start->all program->accessories, IE 32 bit version should be located here
    You can also find the IE 32 bit version in this path "C:\Program Files (x86)\Internet Explorer\iexplore.exe."
    If I have helped you in any way click the Kudos button to say Thanks.
    The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
    - Friendship is magical.

  • HT4910 Problem, I reseted my iPhone 4S and now I don't know how to get back files.

    Problem, I reseted my iPhone 4S and now I don't know how to get back files. I bought WhatsApp and some other games with money. Can I get them back? I have iCloud account.

    Not sure what it is you are asking, but you can redownload apps from the purchased section of the app store.

  • Don't know the name of it but a toolbar at the top of the window has disappeared after I restarted Firefox. It contained add-ons such as Download Helper and I don't know how to get it back. Please help. Thanks!

    I don't know the name of it but a toolbar at the top of the window has disappeared after I restarted Firefox. It contained add-ons such as Download Helper and I don't know how to get it back. Please help. Thanks!
    EDIT: Sorry I meant the "Save Complete" add-on, not Download Helper.

    Be sure "Add-on Bar" is checked (click on "Add-on Bar" to check or un-check)
    *See --> https://support.mozilla.org/en-US/kb/Back%20and%20forward%20or%20other%20toolbar%20items%20are%20missing
    '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
    Not related to your question, but...
    You may need to update some plug-ins. Check your plug-ins and update as necessary:
    *Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
    *Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.org/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
    *'''''Adobe PDF Plug-In For Firefox and Netscape''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
    *'''''Shockwave Flash''''' (Adobe Flash or Flash): [https://support.mozilla.org/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
    *'''''Next Generation Java Plug-in for Mozilla browsers''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

  • ITunes wont open for me. it keeps saying "the Disc "untitled playlist" cannot be read. An unknown error occurred (-69)." don't know how to get it to work. Please help

    iTunes wont open for me. it keeps saying "the Disc "untitled playlist" cannot be read. An unknown error occurred (-69)." don't know how to get it to work. Please help

    It is likely a hardware failure
    http://support.apple.com/kb/TS3694?viewlocale=en_US#error1

  • When I try to buy something, I get an Apple-ID which is not the one I want to use, and I don't know how to get rid of it either, so that I can use my ID, which is in Mail, Contacts etc. The ID I get, I can't find, so that I can delete it. What to do?

    When I try to buy something, I get an Apple-ID which is not the one I want to use, and I don't know how to get rid of it either, so that I can replace it with my ID in Mail, contacts etc. The ID I get without wanting it, I can't find anywhere. I have to delete it. How do I solve this problem, anyone?

    My content was obtained through another ID, which popped up earlier. Now this one doesn't pop up, and my current ID doesn't pop up either, but another one. How do you find an ID which is not in the store, and not in Mail, contacts etc. either?
    Or is it possible to write the ID yourself when you want to buy something, not only to have it popped up being unable to be changed?

  • My dad has itunes on his PC. I don't have my own but I recently have an iPad mini and an iPod. I don't know how to get songs onto itunes on the PC, using a different account or at least private/ separate..

    My dad has itunes on his PC. I don't have my own but I recently have an iPad mini and an iPod. I don't know how to get songs onto itunes on the PC, using a different account or at least private/ separate..
    So how do I create a separate I tunes on a PC which already has itunes... Or if not can I plug my iPad to the PC and use itunes on my iPad, and drag mp3s from a computer.
    I'm not sure what the equivalent of a desktop is on the iPad.. And I don't actually know how to use the icloud either...
    Can anyone start me off, given it have a iPad and use of a PC - not mine with existing iplayer
    I do have spotify soundcloud so I could potentially use these.. If there is a route of getting either mp3's etc to end up on my iPad or iPod.
    Kind Regards

    iTunes 11
    If you  have iTunes 11 turn on the Sidebar.  Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar. The sidebar is where Devices appears. and Control+B to show the Menu bar
    To import music into your iTunes library on the computer go to iTunes>Help>iTunes Help>Add items to iTunes and follow the instructions
    To sync to your iPod go to iTunes>Help>iTunes Help>Sync your iPod....>Sync You Device and follow the instructions.

  • I got a new computer and don't know how to get music from ipod touch to itunes library

    I recently got a new computer and don't know how to get music from my ipod touch to show on my itunes library. 

    You need to transfer the iTunes folder from the old computer to the new one.
    iTunes: How to move your music to a new computer (Mac or Windows):
      http://support.apple.com/kb/HT4527

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