Bought a Subscription and it is not working

Hi,
Yesterday I bought the Unlimited World Subscription, and it will not allow me to make any calls, it says I need to buy Skype Credits, but if I have the subscription why do I need Skype Credits to make the call? Please help, I need it working ASAP!
Thank you

I figured out my problem, on the World Call it does not include BRasil, and I need it to include Brasil, How can this be done? Will I have to buy another subscription? I mean world call - brasil should be included. Help please!

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