Bought a used 4S from a business, employee has it locked???

Question

I bought a used 4s from a home health agency that has since switched the employees to tablets. The employee they have issued this phone to had activated the "Find My Phone" feature on this phone and has since forgotten the password for her Icloud acct. (Was not a disgruntled employee, she is out for medical reasons and was trying to help resolve this also.)
The office manager is trying to work with ATT to provide info to Apple to prove they are the original purchasers of the phone to get it unlocked for me. I have called Apple and have just been told to forward the purchase info when I receive it.
Is there any advice on what the office manager or myself can do to move this process along? It has been over a week and I would really like to straighten this all out. Thanks!

Answer 1

As far as I know Apple will not work with you personally if that problem arises again even if you do have proof of purchase, cause you were not original purchaser. Office manager however is representative of the company - original purchaser. Once he obtains original receipt, he can make a scan or copy of that receipt and call Apple. They will ask him to upload that receipt using either company or his own apple id. Once proof of purchase is uploaded it usually takes them couple days to respond to his email with decision. If they unlock it - you may have to factory restore the ipad itself. Once it is done if you do not want to deal with that anymore, make sure you always remember your apple id and password. My information may be outdated, cause Apple updates their policies periodically.