Bought acrobat XI upgrade

bought acrobat XI upgrade,  can't download, get error 413 "header length too large"

Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

  • I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?u

    I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?

    Hi Shane,
    Please download Acrobat X Pro from the link below.
    http://www.adobe.com/downloads/other-downloads.html
    Install the software and when prompted for the previous version qualifying product, select Acrobat 9 and enter the serial key of Acrobat 9.
    This should install and activate Acrobat X Pro on the machine.
    Regards,
    Anand

  • I bought acrobat adobe professtional version II in 2012.  Now I re-download this software to my new computer.  All info was downloaded.  But when I oopened the file, I need to verify the serial number.  It showed up that the serial number is valid, but th

    I bought acrobat adobe professtional version II in 2012.  Now I re-download this software to my new computer.  All info was downloaded.  But when I opened the file, I need to verify the serial number.  I entered.  But it showed up that the serial number is valid, but the qualifying product could not be found.  I could not be able to find Ver 11 from the list.  What can I do?

    The qualifying product is the older version that you owned before you purchased the upgrade to version.  It is what qualifies you to use the less expensive upgrade version.  So you need to select the older version and provide its serial number to prove that you qualify for using the upgrade.
    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

  • Eligible for Acrobat 9 Upgrade?

    I bought Acrobat 8 professional in May this year. Can you advise me whether this would entitle me to a free upgrade to 9. If so how do I go about acquiring it. I bought it via an online shop. Many thanks

    Just other users here (user to user forum) so you might want to click the STORE link at the top
    Once at the store, you will be able to see what qualifies for what discount
    Or, click PRODUCTS at the top and see what it says on the product page

  • You're kidding me... I have to pay for Acrobat X upgrade TWICE???

    I own CS 5 and purchased the Acrobat X Pro upgrade in December. Now I see CS5.5 prominently features Acrobat X yet there is no discount for people who already OWN Acrobat X and paid $199 for that privilege just 4 short months ago. The customer service rep I spoke to said there was no discount for people who already bought Acrobat X Pro and, sensing my rising blood pressure, suggested that I could sell the previous Acrobat X Pro upgrade to offset the cost. Yeah, why didn't I think of that. ...jerk.
    So, people, don't ever let Adobe tempt you with an "off cycle" Acrobat upgrade if you own a CS. You'll just have to pay for it twice. Sorry Adobe, I will hold on to my money and wait for CS 6, if that is what you really want me to do.
    Very disappointing. And a lesson learned.
    Vince

    function(){return A.apply(null,[this].concat($A(arguments)))}
    Users who have Acrobat 9 Pro as part of the CS5 collections cannot use the upgrade for the point product.
    I don't understand... I don't need and would'nt have any use of a second copy of Acrobat Pro. I aldeady have One, paid 6 weeks ago (on the 12/02/2011) at 199$. If I remember correctly, the Acrobat 9 Pro I had was bought as I upgraded from CS3 to CS3.3. And I upgraded to CS4, then CS5... And I saw a touring show from a team from Adobe, in Montreal about all the marvelous thing Acrobat X was to do... last december. So I decided to pay the 200$ for the upgrade.
    I have been pouring good money in the last 5 years into Adobe's pocket... and I was not complaining because I did feel there was some fair play : I was not forced to upgrade and when I choose to, I had for something my money.
    Now there is something fudged into this Acrobat Pro thing that is sometime include and sometime not include into the bundle... What do I have now, with my lonely upgraded copy of Acrobat... ? Something I will just throw away when I upgrade to 5.5 or 6 ?
    This is not the kind of service and intelligence I am accustomed from Adobe. Too big ? The machine already too hungry ?? It's a shame.
    Gilles Beauchamp

  • Trouble installing Acrobat X Upgrade Version using Acrobat 7 standard

    Hi forum,
    some years ago I bought a Acrobat X Upgrade-Version for upgradeing my Version 7 standard. No problems installing that software that time.
    Now I bought a new notebook and wish to install the software again on this new machine.
    I installed the version X, using the key from the CD. Starting the program, I have to type in te key again. The software accepts the key, but wants to know the key of version 7. No problem, I thought, typing the version 7 key in the following field.
    But now the software says that ist a wrong key?!?
    So I can´t aktivate the software... :-(
    Installing version 7 first and then version X causes the same problem.
    Any help? What can I do?
    Thank you very much in advance!
    Werner

    Hi Werner ,
    Please connect with the customer support for the same.Here is the link .
    https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
    Regards
    Sukrit Dhingra

  • I just bought Acrobat XI Pro (download). It crashes every time I try to open it.

    I just bought Acrobat XI Pro via download. Every time I try to open it, it immediately crashes – it says "Acrobat quit unexpectedly". Anyone knows what to do?

    Hi dakota333,
    Try the following steps and let me know if it worked for you:
    Delete all the files from following folders:
    C:\ProgramData\Adobe\SLStore
    C:\Program Files (x86)\Common Files\Adobe\SLCache
    And, delete all files from following folder except cache.db
    C:\Program Files (x86)\Common Files\Adobe\ Adobe PCD
    Then launch Acrobat, Accept EULA and enter the serial number again an check.
    Regards,
    Rave

  • Question on Acrobat X upgrade version

    Here is my situation:
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    As best I can tell, Acrobat 7.0 does install on his computer, but the pdf printer portion does not.  Still, I do not want to be in a situation where my upgrade license doesn't work because the install is incomplete or damaged due to incompatibility with Windows 7, and I do not have time to try it and then go through hoops with customer service to send the package back if it doesn't work.

    In order to upgrade you don't need to install the old version at all, you
    just need to have its S/N at hand because you'll be required to fill it in
    during the installation.

  • Acrobat 11 upgrade issue.

    I just downloaded the Acrobat 11 upgrade. When I click to open the application it automatically shuts down. Multiple tries, same issue. Any solutions?

    Hi Wendy,
    I have few questions for you:
    Was it working fine for you before?
    Have you updated Acrobat to v11.0.07?
    Have you checked the performance a new Admin account?
    Try the following:
    Move the cache.db file from the location Macintosh HD>Library>Application support>Adobe >Adobe PCD>Cache and move the cache.db file on to your desktop.
    Close and reopen the application, you will get a prompt to enter the serial key, enter it and check if Acrobat is still crashing or not.
    Regards,
    Rave

  • Install issue LR6  -  Bought 6 standalone Upgrade to 5. Opens as CC, to which I am a subscriber only for PS... ?

    Bought 6 standalone Upgrade to 5.
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    Have already tried to uninstall the CC version, and reinstall the downloaded V6 upgrade.... but same results..
    bc

    Having the same problem, left mine installed tried to use and it constantly asks me to logon to my Adobe account. I do have a CC account but I keep one laptop with the stand alone version on for when I'm travelling on business etc.

  • To reinstall Acrobat 8 Upgrade I need to present previous versions e.g. 3 and then 4 and then 5 Upgrade every time. Is there no simpler way to validate my ownership?

    To reinstall Acrobat 8 Upgrade I need to present previous versions e.g. 3 and then 4 and then 5 Upgrade every time. Is there no simpler way to validate my ownership?
    I had two laptops stolen and the reinstall is a real pain. This also applies to reformats and changeovers to Windows 7, etcetera.

    Windows 7? Then don't waste your life minutes fumbling with an Acrobat 8 - Windows 7 combination.
    If you are to be using Win 7 you'll need the current release of Acrobat (XI). "X" will function but it is no longer marketed by Adobe.
    Be well...

  • Acrobat X Upgrade

    Can an Acrobat X Upgrade be used to upgrade a Reader X?

    No it cannot. Acrobat and Reader are two different applications.

  • I bought Acrobat Adobe Pro XI. I am trying to download again because I restored my computer to original factory condition. Now Acrobat is taking 2 days to download my software. Please advise.

    I bought Acrobat Adobe Pro XI. I am trying to download again because I restored my computer to original factory condition. Now Acrobat is taking 2 days to download my software. Please advise.

    Hi Jim,
    I'm sorry that it's taking Acrobat so long to download for you. Please make sure that you're logged in as as admin to your system, disable any antivirus, and then try downloading from this page: Download Acrobat products | Standard, Pro | XI, X
    Please let us know how it goes.
    Best,
    Sara

  • I have a licensed version of PhotoShop CS5 and bought a CS6 upgrade.   When I do upgrade it says license id not valid.   What next?  How can I contact  support personel?

    I have a licensed version of PhotoShop CS5 and bought a CS6 upgrade.   When I do upgrade it says license id not valid.   What next?  How can I contact  support personel?

    Hi David,
    You need to download CS6 Photoshop and enter the serial number for CS6 Photoshop and then you would be prompted to enter the serial number for qualifying product.
    Enter the CS5 serial number in order to install and activate CS5 Photoshop on your machine.
    Thank you for posting on Adobe Forums.

  • I just bought Acrobat Pro DC but it won't set up because my computer is running Vista.

    I just bought Acrobat Pro DC but it won't set up because my computer is running Vista.  What do I do now?

    Hey Jack,
    I am sorry to inform you that even Acrobat XI is not supported on Windows Vista, please check the system requirements at System requirements | Acrobat family of products—older versions (XI, X, 9)
    However if you want to refund or exchange the product please refer to this KB doc. Return, cancel, or exchange an Adobe order
    In case if you still experience any issue or have any query please let us know. We will be happy to help you.
    Regards,
    Aadesh

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