Bought Adobe PhotoShop Elements 12 but cannot download and cannot track cos no history of order

Hi I purchased PhotoShop Elements 12 last night in Singapore for download online.
I have the serial number and the download is from digital river. The download of the .jz file was very very slow and the process timed out halfwway. Now my account shows no history of orders and I cannot download my purchased product at all.
What can I do?
Thanks
Elvin

Hi ElvinLWJ,
Thanks for posting on Adobe forums,
Please try to download Photoshop Elements 12 from this link http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html and please also follow the instructions to download.
Regards,
Sandeep

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