Bought album; receipt shows i was charged for individual songs.
i bought 3 eps the other day - pretty much one after the other. looking at my purchase history, 2 of the eps are listed song by song while the 3rd shows it was purchased outright. i know i didn't buy the songs individually, but clicked the "buy album" tab under the artwork. is this common? i just don't get what would cause this... it's not a lot of money but it's pretty annoying.
What about that album - does it say "by songs only"?
Neverthelss you may contact iTMS customer support through the form at the bottom of http://www.apple.com/support/itunes/musicstore/buy_troubleshooting/
Similar Messages
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HT1399 I downloaded and was charged for a song on ITunes store but it isn't on my playlist.
I downloaded a song from the I-tunes store and was charged for it. It isn't on my playlist now. Something about the playtime ran out or something like that. Can I just cancel the song purchase and get reimbursed for the .99 cents that I was charged for the song?
You may want to contact Apple directly by phone to report the issue.
http://www.apple.com/contact/
B-rock -
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Bought album but was billed for individual songs...
I panicked until I realized what had happened. I though someone had accessed my payment info, but the cost is the same (in this case). Other albums I have ordered were shown as albums, not songs.
Gateway Windows XP Pro LaptopThat's happened to me as well, when the total of the individual songs is the same as the price of the album, they just bill individual songs.
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Bought an album, charged for individual songs, why?
Seems like I should be able to ask this question to iTunes, rather than to a discussion board.
What about that album - does it say "by songs only"?
Neverthelss you may contact iTMS customer support through the form at the bottom of http://www.apple.com/support/itunes/musicstore/buy_troubleshooting/ -
I was charged for some songs that I purchased but I had an iTunes card and they deducted that too how do I get my money back from itunes
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
I bought and was charged for some music. It is not in check for available downloads or the purchased file. It does show up on my view my account recent purchases. Where could this music be? I recently recovered from an iTunes problem and had to uninstall and reinstall and finally manged to get everything back to work. Except for this most recent purchase which just happens to be my son's band so I would really like to have it.
Start with this article.
http://support.apple.com/kb/TS1408
If you live in the US, you can always redownload the music at no cost. See this article for information.
http://support.apple.com/kb/ht2519
And if nothing else, try contacting iTunes support and explaining the situation to them.
http://www.apple.com/support/itunes/contact.html
B-rock -
I hadnt updated my bank info when i moved. I finally got aroud to it and also on my itunes. I was charged for the album that did not download. Help please.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the iTunes Store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases. -
I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.
Store > Check for available downloads
Or report a problem...
tt2 -
i bought a macbook pro and was under the impression of getting a free $125 iTunes voucher but was charged for it
Can you provide a link to the offer? Was it for the iTunes Store, the Mac App Store, or an Apple Store (retail)?
You were charged for what? You made purchases in advance of having a voucher? -
I downloaded an audio book, it shows up in my library, but there's nothing there? I was charged for the download? iTunes won't allow me to try to download again? Help!
BobbyTrumbull wrote:
I downloaded an audio book, it shows up in my library, but there's nothing there?
How does it show up in your library if it's not there?
What happens when you selec it and press Play? -
I bought and was charged for bingo chips in bingo bash and have not received the chips.. I can't get a response from bingo bash! How do I get my chips?
Welcome to the Apple Support Communities
If I have understood you properly, to do that, you have to create a new administrator user with your name and for your uses. Follow these steps:
1. Open System Preferences > Users & Groups, and press the + button to create a new administrator account.
2. When you have finished creating that user, open > Log Out, and log in your new user.
3. Open System Preferences > Users & Groups, select the old user and press the - button to remove the user. If you want, you can select the option to remove the Home folder of this user, so you will only have the Home folder for your account -
I was charged the wrong amount on 3 albums I downloaded. I received an email about special pricing, I downloaded the albums I wanted and was billed for the full amount. How do I get a refund?
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
I bought a book but it did not download. I was charged for it.
I just purchased a book but it stopped downloading. I was charged for it, however. It said there was a problem with the graphics. How do I get my book, or a refund?
Did you try again?
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases. -
Hi , im a new user on this comunity, and Itunes was charged me for unknown product, I have only 2 purchases, itunes and an application, how to contact to get my money back , hope they fixed this unknow recharge
in my purchase history only shows the purchase of 1 application ( toolbars kits ) 0.99$ on the date 06 /01/2012 ,and my first time in itunes is charging me 0.99 on the date 05/ 01/ 2012 , total 1.98$ carged in my itunes account, but my credit card, it shows another unknown to the itunes charge for an amount of 0.99 on the date 10/ 01 /2012 , and the third charge is not reflected in the history of iTunes system,that particular day I did not do any buying and other applications, the application of kits toolbar does not work as it should, but it is of more importance, for no reason of charging my credit card $ 0.99, hope ur company fixed this sooner thanks...oh other thing... i dont think someone hack my credit card, because i have the receipt of the third charged for itunes for amount : 0.99$ which i do not know thats this payment
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