Bought an app twice?
I bought the iCloud monthly app twice because it told me it didn't work so I had to buy it again.
Try the 'report a problem' link to contact iTunes Support and see if they will refund or credit youfor your duplicate purchase : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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I accidently bought the same app twice for my iphone!
Not on the same itunes account, but on different ones!
I was trying to find out which one I installed it on but couldn't find out!
Is it possible I can get a refund?!
It was a 25 dollar app!
I didn't mean to buy it!!!One is signed up with my sisters paypal
Another is for my dad to use.
The app was already on my Dads account which I made for him.
But I accidently bought it on my other account with is connected to my sister Paypal -
Bought new apps (twice) but no download
First off, I updated to 7.6 and latest firmware version for my Touch. Then I purchased the new apps (twice) but nothing happened. It never showed up as downloading and clicking sync doesn't work either. I tried sync while set to Manual Manage and Auto Manage but still nothing. I assume the download never happened, servers too busy maybe? I reported the duplicate purchase as a problem but will I ever get to download?
UPDATE: I went back and tried the SYNC again with Manual Manange unchecked. It gave me an error b/c all of my music won't fit on the 16GBs but it installed the update anyway.
Thanks
Message was edited by: rzrbacksI had a similar problem.
I purchased the touch software update via the iTunes store, it told me to just sync again and it would all be lovely. I noted that no download occurred which was worrying and therefore syncing did nothing. Thinking the purchse may have failed somewhere I tried again with the same problem, no new software synced to my touch.
The update site was obviously having trouble as everytime i tried to connect by hitting the 'Check Updates' button on the iTunes touch info screen it errored with a nice -02 sort of error.
I connected my touch about an hour later and magically a download started and subsequent software install. Seems it was the update site being down (probably from getting hammered) was the problem.
The consequence of all this ofcourse is that I purchased the upgrade twice after thinking the first one had failed. I'm trying to work out how to get it sorted and to speak to someone as I don't have iTunes on my work computer. -
TS1424 I was billed twice after I bought an app. Please help.
I was billed twice after I bought an app. Please help.
What will I do?Contact iTunes support and they should refund or credit you for the duplicate charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Please answer my questions.
Thanksof course I am logged in with the same id of me on both my devices. and when I go to app store, and then purchased apps, I only am able to see the other applications but not the one that I bought some hours ago. This happening now for the second time with me. the first time I bought one app using my iphone and then couldn't find it through ipad, and now it is the same reversely.
Normally it shouldn'tbe like this! but i dont know what is going wrong. -
i bought 4 apps 1. the sims 3 for £4.99 2. fifa 14 premium pack for £2.99 3. plauge inc for 99p and monopoly for 69p i bought a £15 app store voucher and i only have £1.66 left but i should have £5.34 left please help me
Three possible causes:
- You got charged twice. On a computer go to iTunes Store>View Account>Purchase History and see what you got charged for
- Maybe the difference is due to tax. Again the Purchase History will list the total price including tax for each purchase.
- You had a negative balance (you owed money) before you redeemed the card.
If problems contact iTunes:
Contact iTunes -
Purchase of the same app twice accidently?
I had attempted to purchase myExplorer app from the utilities section of the Ovi store.
After pressing the buy button and confirming it to be payed through my phone bill it states an error with the transaction had occured and ovi store had acted as if I had NOT bought the app, so I assumed that the transaction failed and pressed the buy button again and confirmed it, it suceeded the 2nd time however.
I lost $8 of credit on this purchase. I was wondering if I could get a refund for one of the two payments, because I did not intend to purchase it TWICE!
here's a pictureComplain to your wireless company? I've been trying to get Nokia to refund me since February. They keep sending me assurances in unidiomatic English -- and phoning me! -- to tell me that they surely will after some long period of time refund the money. But the time has passed and they still haven't done it.
I predict that if your wireless company won't refund you, you're out AUD4.00. Sorry.
If I won a lottery of phones for life, and they were Nokia phones, I would turn them down. Nokia has managed to turn something that was an irritant to me into a source of strong loathing. I can only imagine that other customers are having the same experience, which is why Nokia is forced to join the mobile operating system of the month club in a desperate attempt to pretend they're going to compete in the future. -
I bought the same app twice accidentally, how do I get the second charge removed?
Go to ... http://www.apple.com/emea/support/itunes/contact.html ... and beg.
Likelyhood is, if they are convinced it was an accident they will refund. But its not something you can rely on. -
I bought an app on itunes and it wont sync to my ipod touch
I bought an app on itunes but it wont sync to my ipod touch pls help i paid money for it.
AngieFromDaBlock wrote:
I bought an app on itunes but it wont sync to my ipod touch
Is it compatible with your iPod Touch and its iOS version...
If yes... Contact the Developer of the App.
If necessary...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I bought an app last week but they have not took the money out of bank or sent me a receipt for the app so now i cannot update any apps or download any free apps even though i have money waiting in my account for them to take it. Please help how can i sort this out??
Help!!!
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I bought an App for smileys, etc. doesn't work on iPad or iTouch. Any suggestions?
They said that there shouldn't be any reason for it not to work. I bought it off ebay and the previous owner used it on the same devices that I am
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Someone else bought an app on the store on my new computer. I had already purchased the app before on my old computer, so I deleted the app on my new computer that the other person purchased. I now want to download the app again through MY account. When I click INSTALL it asks for ID, but it shows up automatically with the other person's ID, so I delete that and enter mine instead. I then click SIGN IN, but then it says "Unknown error", then I click OK, then it says "We could not complete your request. There was an error in the App Store. Please try again later. (4)". How do I get rid of all info of other people's IDs so I can get the app through my account again?
The app that I'm trying to download actually might have been a pirated app. But I deleted it, so why is it not letting me get it through my account?
Please help!
Thanksyou may delete this discussion. I fixed the issue
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How do I delete a credit card from my iTunes account without adding another one? My friend bought an app with her credit card and I no longer have the info but every time I try to download a free app (ex: Instagram, Twitter, vine etc.) it ask for the credit cards security code. I can not find a way to delete that cards info without adding another cards info.
http://support.apple.com/kb/ht1918
http://support.apple.com/kb/ts5366 -
Hi... I bought an app from app store... It turned around to be a false app and not as per the description. App dev page is a fraud. How can I get a refund?
Welcome to the Apple community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History. -
I bought an App Store gift card. Can it be used to download iTunes?
I bought an App Store gift card. Can it be used to download iTunes?
Are you asking if you can download music from iTunes with an App Store gift card? If so, yes you can.
Redeeming an iTunes Gift Card
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