Bought converter, cannot convert pdf to word, how do I get A. Help B money back

Not a technie need help, seems to convert pdf to a word file but can't edit it or add to it. Can't get help.

A. You may get help here, but only if you provide enough details of your specific problem. B. You can try here: Cancel your membership or subscription | Acrobat.com online services

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    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6758800#6758800
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