Bought CS5.5 and was promised free CS6 upgrade. WITH NO LUCK

Bought CS5.5 and was promised free CS6 upgrade. Tried once before (actually talking to someone on phone) with no success. My work is crazy May through December so just tried to get upgrade again and was denied.
THIS IS MY RESPONSE TO THEM:
Been using your products for over 10 years. Love the products and will continue to use them. But this is absurd and makes me extremely pissed. I purchased the package thinking I was going to get a free upgrade and was never informed of upgrade deadline at time of purchase. Furthermore I called Adobe once before (right around the release of cs6) and was told the update would take sometime. I don't know what Adobe thinks they will gain by pissing off a loyal customer. I have always thought it was best to obtain products legally by paying for them. Whatever. For now on when talking about how great Adobe products are there will always be a footnote of frustration attached to it.

Please contact me with a private message with your contact information and I'll try to work the system for you.
- Dov

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What particular update are you looking for? For Creative Suite 5 the only updates we are likely to make at this point will be for important security updates.

Tried to use Iphoto and was told I needed upgrade. Try to install upgrade . Upgrade should take an hour if photo library is large. It's now close to three hours and still upgrading. Can't use Iphoto and don't want to stop if still upgrading...3hours??

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* http://dmcritchie.mvps.org/firefox/firefox-problems.htm#fx4interface

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Free CS6 upgrade includes cloud?

Adobe (or others in the know),
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http://www.adobe.com/products/creativecloud/faq.html
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Mylenium

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what is past is in the past.
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I bought a Nikon D610 and just tried to upload a RAW file to photoshop CS5 and was not able to. It said CS5 doesn't support the new file and to update it. I downloaded camera raw 6 4 1 update and it still doesn't work. Am I missing a step?

I

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-Noel

Bought CS5.5 and was promised free CS6 upgrade. WITH NO LUCK

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