Bought elements 13 and it says for windows 7

having trouble downloading, says my serial # is no good, not sure if it's because i have a mac and it says it's for windows 7

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Upgrade to Elements 11 and Premiere 11 for Windows

I purchased an upgrade to Elements 11 and Premiere 11 for Windows a couple of days ago. When I tried to install, I received the following error message:
"The installation process has encountered an error while installing Shared Technologies. Please restart your system and try again."
There was an invitation to Troubleshoot using a button that downloaded Adobe Support Advisor. No joy, it didn't find any issues.
I restarted and tried to install again. Same error message.

Hi BigJake68,
Please refer to the following help document on Error "The installation process has encountered an error while installing Shared Technologies. Please restart your system and try again."
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html#main_Error__Below_mentioned_applications_have_failed_to_install__Shared_tech nologie
few more help articles...
http://forums.adobe.com/message/4952981
http://feedback.photoshop.com/photoshop_family/topics/not_again_failed_installation_of_pur chased_software
Hope this helps.
Regards,
Sumit Singh

Photoshop elements 7 and the patch for windows 7

I have installed the patch on my hp laptop for windows 7 but photoshop elements 7 does not function properly and close the program. any suggestions?

Hlm1 do you receive a specific error message? Did the program ever work? If so what changes have you made? What are you doing within Photoshop Elements when you receive the error message?
If your software is able to open successfully then I would recommend posting your inquiring in our Photoshop Elements forum.

I just bought elements 11 and my computer is windows and i have a cd drive i says i need a dvd drive

How do i download elements 11 to my computer if i have a cd drive it calls for a dvd drive

From the Adobe site:
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
Photoshop/Premiere Elements 11:
http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l

I have adobe photoshop elements older version and it's for windows XP, now I need windows 7, do I upgrade? or buy a new one?. where do I find the cheapest Adobe Photoshop elements 13?

I have adobe photoshop elements older version and it's for windows XP, now I need windows 7, do I upgrade? or buy a new one?. where do I find the cheapest Adobe Photoshop elements 13?

Which version do you have?

My iphone doesn't conect with my computer. He says you can't use it you softwear is not up to date please uninstall itunes and install itunes for windows 64bit. I do that but it doesn't work. So what can i do?

my iphone doesn't conect with my computer. He says you can't use it you softwear is not up to date please uninstall itunes and install itunes for windows 64bit. I do that but it doesn't work. So what can i do?

It won't pass 10.3.
What does this mean?
I figured it out. Thanks!!!
What did you figure out? How about posting how you resolved it?

Trying to install Elements 13 and it asks for a serial number. The instructions say the number should start with 1057 but there is no code on the disks, box or envelopes the disks came in that start with 1057. I cannot activate the software without this c

Trying to install Elements 13 and it asks for a serial number. The instructions say the number should start with 1057 but there is no code on the disks, box or envelopes the disks came in that start with 1057. I cannot activate the software without this code and it is a Christmas gift to my wife. HELP!

I had this problem. There are actually two boxes. The outside one with the photos and stuff and glued into it is another box containing the disks. That box has the serial number. Adobe was NO help with this as if no one else ever could not find it. I had to rip open the outer box.

I have elements 11 on my mac and want to upgrade to elements 13 but it seems that the elements 13 upgrade is only for windows. Is there a mac edition to this upgrade?

I have elements 11 on my mac and want to upgrade to elements 13 but it seems that the elements 13 upgrade is only for windows. Is there a mac edition to this upgrade?

Yes, certainly, but if you're in the US I would just download the trial and use that for now, since there will be plenty of deals on the full version come the start of the holiday shopping season, especially at places like amazon and big box stores. Usually for much less than adobe's upgrade price.

I just bought Elements 10 and downloaded it. But then my computer got a virus and it was lost.

I just bought Elements 10 and downloaded it. But then my computer got a virus and it was lost. I am trying to re install it and it is saying my serial number is now no good. How can I fix this so I can use it?

Contact Adobe support:
http://www.adobe.com/support/contact/
That page lists answers for serial number problems, as well as support phone numbers and a link to establish a support ticket. If you log on during business hours, you can start a chat session which might resolve your problem then and there.
Ken

I bought elements 13 and downloaded it , but when asked to sign into my adobe account as requested at initial set up of elements 13 , I know my correct password etc and i have a good internet connection But nothing happens even if i wait an hour or so. An

i bought elements 13 and downloaded it , but when asked to sign into my adobe account as requested at initial set up of elements 13 , I know my correct password etc and i have a good internet connection But nothing happens even if i wait an hour or so. Any help would be appreciated.

Hi Michael,
Thanks for posting on the Adobe forums.
Please follow these steps :
Go to following location:
for Win
C:\Program Files (x86)\Common Files\Adobe
C:\Users\username\AppData\Local\Adobe
for MAC
Finder> Go > Go to Folder
\Library\Applicaiton Support\Adobe
~\Library\Applicaiton Support\Adobe
Locate folder OOBE and rename it OOBE.old
Download and install�
Adobe - Adobe Application Manager : For Windows : Adobe Application Manager
Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager
After the installation
Try to Open Adobe Application Manager / Creative Cloud App.
Log in that with Adobe ID and Password.
If it does not work first try couple of times more.
Let me know if this resolves the issue.
Regards,
Sandeep

CS 6 Design and Web Premium for Windows - convert to Mac compatible version?

Hi
I bought CS 6 Design and Web Premium for Windows. I now have an iMac. Please advise on how I get the Mac version.
Thanks

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I bought "Pages" "Keynote" and "Numbers" Apps for my iPad and iPhone

I bought "Pages" "Keynote" and "Numbers" Apps for my iPad and iPhone and now I have a new iMac but the Apps didn't install? I thought when you bought an App that is on one device it would be available on all other devices? The App store is now wanting me to pay for the Apps again? Is this right? Do I have to buy another version of these Apps for the iMac?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
That is determined by what type of disk that it is. It may be a disk that only allows you to install Windows on your Dell computer and would not allow Windows to be installed on a Boot Camp partitition or as a virtual machine in an app such as VirtualBox on your Mac. If that is the case, you would need to purchase a retail Windows install disk.

Does Photoshop CS5, Elements 8 and Lightroom 3 support Windows 7 64 bit Home Edition?

Does Photoshop CS5, Elements 8 and Lightroom 3 support Windows 7 64 bit Home Edition? Any issue installing these products on a new PC when I already have it installed on another PC? I am getting a new PC to replace XP machine I already have.

Yes, Photoshop runs on all editions of Windows 7 as far as I know.
And the Photoshop EULA does give you the option to install and activate the software on a second machine. Once you no longer need the XP system, assuming it's still functional, just deactivate the Adobe software on it and you'll be able to have the same flexibility again in the future.
If ever you have a licensing agreement question, all the EULAs are online here:
http://www.adobe.com/products/eulas/
A side note: Windows Home Premium may do all you need for now, but keep in mind there is a Windows Anytime Upgrade you can buy in the future that will allow you to move up to a higher edition of Windows 7 later if you should feel you need more features.
This page has some information on that, and also describes the edition differences pretty thoroughly. I especially like the nice table they've built:
http://en.wikipedia.org/wiki/Windows_7_editions
-Noel

I have just bought a movie and it says its going to take 170 mites to load. Can i make the loading time shorter?

I have just bought a movie and it says its going to take 170 mites to load. Can i make the loading time shorter?

Either by decreasing playback quality from HD to SD or HD 1080p to 720p.
Sounds as though your internet (like mine( is not fast enough for instant playback.
AppleTV need to buffer the video if internet speeds are below:
8 Mbps for 1080p
6 Mbps for 720p
2.5 Mbps for SD

My FCPX boots up and then says restoring windows and stays there and never completely boots. I've tried everything. Any thoughts?

My FCPX boots up and then says restoring windows and stays there and never completely boots. I've tried everything. Any thoughts?

Please state what you have tried - there's no point in people here wasting their valuable (own) time trying to help you, only to find you've already tried what they are suggesting.
Have you tried trashing your preferences?
Unexplained faults like this can often be fixed by clearing out FCP X's preferences (for some reason, they get knotted up from time to time).
Download Digital Rebellion's Preference Manager (free, simple to use, and perfectly safe, both to download and use).
With Preference Manager, you can backup the Prefs first, then if trashing makes no difference, you can restore all your settings.
If you trash them and don't restore them, you will need to manually restore all your FCP X settings again, so it's a great idea to backup Preferences from time to time when FCP X is working well, then if they get corrupted you can ditch the bad prefs and restore from your (Digital Rebellion) backup.
Can't guarantee it, but it's worth a try.
If that doesn't work, move your projects and events (if you have any) to new folders so that FCP X doesn't find them, then relaunch the application. If it launches OK, there's a very good chance one of your projects or events is corrupt or one of the files in an event is corrupt.
Quit the app, then move one event or project at a time back to the original folder and launch FCP X agian - keep going until you find the cause.
Andy

Bought elements 13 and it says for windows 7

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