Bought from Amazon, Phone Broke, now Blackberry Site says I did not buy it from Amazon
I bought a Blackberry Classic from Amazon new in December. Sadly, it broke. When I go to Blackberry site to register for warranty repair, the site tells me that, based on the PIN, I did not buy the phone from Amazon. I have proof that I did with the dated order number.
How can I contact Blackberry???
I suggest you go back to Amazon and register with them for a Warranty Repair. If they will not repair it and instead direct you to BlackBerry, get Amazon to give you the BlackBerry contact details. Good luck!
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I have FCPX 10.0.0 I'm trying to install updates. It's not allowing me to do this. The App Store says I did not buy the FCPX from the App store. Which I did. Can anyone help me figure out how to update my FCPX?
Hi , a similar thing happened to me with another piece of software .. it was then that I realized I have two accounts .. I have no recollection of setting up two but it seems I did somewhere along the line.. I have jimkells and the second is [email protected] .. so when I logged in as the other acc there it was and I was able to update .. could it be FCPX was bought on another user account ??
Jim -
We bought an iphone 5s 6 days ago. Today my daughter dropped it and cracked the screen! We did not buy insurance. She has heard that there is a 30 day warranty period where if anything happens to the phone, they will replace it. Anyone know if there is any truth to this? We bought the phone at the Apple Store.
Thanks,lisatyb wrote:
We bought an iphone 5s 6 days ago. Today my daughter dropped it and cracked the screen! We did not buy insurance. She has heard that there is a 30 day warranty period where if anything happens to the phone, they will replace it. Anyone know if there is any truth to this? We bought the phone at the Apple Store.
Thanks,
In my opinion, $99 to protect a $649 to $849 device for up to two years for up to two damage occurances, with only a $79 deductible per incident, is a good deal.
Two damage replacements that cost out of pocket a total of $257, when a single out-of-warranty repalcement costs $269? That saves you $281 if you need the protection. Additionally, that $99 would have given you a full extra year of normal hardware coverage, and two full years of phone support instead of only 90-days free. After the first 90 days, it costs $19 per issue to get assistance over the phone from Apple.
Hopefully, on your next iPhone purchase, you will consider this current situation and take advantage of the AppleCare Plus. -
I paid early termination fee two months ago to Verizon and am now out of the country. Am trying to unlock the phone but the local guys say they are not able to. I see from the blog here that iPhone 5 comes unlocked. Is it true?? Do I still have to unlock. How do I go about it?
Thank you for reaching out to us, Texasman. Sad to see that
you have left the VZW family, but it is definitely awesome to be able to
travel! Regarding your iPhone 5, the phone is unlocked for international usage.
Just need an active local SIM card that is compatible with your iPhone. Your local provider
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NicandroN_VZW
Follow us on twitter @VZWSupport -
i have lightroom 5 bought the download version on the adobe site. month ago did the trial version of cc it has expired. now on lightroom it says that my develop module is disabled. can't locate the one i bought on the site to redownload because they have changed the adobe site drastically.
Adobe - Lightroom : For Windows
Adobe - Lightroom : For Macintosh
Download the latest version, fill in your serial number that you received when you bought it when you are asked for it. -
I recently dropped my 4th gen ipod touch and i want to know how much it will cost to get it replaced by apple. PS i did not buy it from apple i bought it on ebay so it doesnt have a warrenty
You can find the replacement costs by Apple here: http://www.apple.com/support/ipod/service/prices/
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i updated my iphone to ios 6. now i can not charge my phone with any cable. it says charging do not support this accessory. what should i do now? can anyone help please!!!!!!!
I upgraded my iPhone 4 last evening to iOS 6, the upgrade completed and the device was usable. Then in the morning I went to the device to check E-mail, Voice Messages, Test Messages, etc... and the phone was dead. I tried plugging the device into a charger (for a couple of hours) - still dead. Plugged into computer with iTunes, device not recognized or discovered, and iPhone was still dead... Took the iPhone into an Apple Store and the Technician looked it over for any visible signs of defect/malfunction, then performed various tasks to breathe life into the phone - nothing... His suggestion, at this point, was to replace the phone. He speculated that the iOS upgrade possibly corrupted the iPhone's charging firmware, and that this device was now a BRICK. Keep in mind that the phone and it's charging abilities were perfectly fine prior to the iOS Upgrade. I hate to go through the replacement hassle and the cost ($159.00) when the iOS upgrade caused the problem. Any suggestions? Thanks!
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Hi, I am a student and i bought an macbook air about 1 month ago but i did not get the 100 giftcard from the apple store (that comes when students purchase computers).Am i still eligible to get it?
Not usually.
Apple has had similar offerings every year, to which they always establish a time interval for elligibility. I've not seen where they give credit to prior sales on the education perks. -
I bought an app which was free. To get the full version I then paid for it. I used it for months and now it's saying I have not got the full version and I no longer have access to the full app like I used to.
Try contacting the app support of the particular app your using.
Most apps have an app support button on their app page within itunes.
If they wont reply within a reasonable amount of time and you feel like the particular app developer has cheated you, bring the issue forward to apple care.
Note that app developer have their own customer support. -
My bank (Chase) and my wife's payroll provider (ADP) say I can no longer pull our statements because of incompatibilities between Adobe Reader and Safari. The Apple site says it is not responsible for for 3rd party software. Adobe says go back to Safari 5.0. Apple dosen't let me download Safari 5.0; so what do I do. The bank had me download Chrome, and I can now download my statements. but what a pain. Any suggestios?
Back up all data.
Quit Safari. In the Finder, select Go ▹ Go to Folder... from the menu bar, or press the key combination shift-command-G. Copy the line of text below into the box that opens, and press return:
/Library/Internet Plug-ins
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then launch Safari and test.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again. -
I have replied to you three times now without reply. I DID NOT authorise a payment of £9.99 for NowTV. What is the solution to getting my money refunded. I think you assume I will go away after being Ignored. No I will not go away. I find now that you have DISABLED MY APPLE ID. Is this a punishment you use to anyone who takes up a stand against charges being made unauthorised on their account?. Please tell me why you have disabled my account. When will my account be restored? If not when will you refund ALL my purchases made to APPLE/ITUNES? I can then move on to another brand and hopefully better customer service. After reading articles regarding APPLE ID DISABLED it appears common practice from your company to DISABLE anyone's account if they question unknown charges. Please reply with your intentions regarding the unauthorised payment and the DISABLING of my account.
David Forrester.
Sent from my iPad
On 18 Mar 2014, at 09:20, iTunes Store <[email protected]> wrote:
Follow-Up: 319042795
Hello again,
I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Dear David,
Welcome to iTunes Store Customer support.
I understand that you have been charged an additional 9.99 GBP for a purchase that not authorized. I know how eager you are to know more about this purchase and I am happy to look into this for you.
David, the purchase worth 9.99 GBP was for a day pass from "NOW TV for Apple TV." To review your iTunes Store account's purchase history, please follow the steps in this article:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Please reply to this email and let me know if this purchase was unauthorized.
Thank you for being an iTunes Store customer. Have a great day!
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Lang_Country: en_gb
User Storefront: UK
Concern Type: Problem Not Listed
Web Order #:
Content Title: NOW TV Day Pass
Provider Name: BSkyB
Track IDs: []
Purchase Date : 2014-03-16 12:33:48 Etc/GMT
Purchase Device : Apple TV
Comments : I am being charged for what is listed plus another _9.99 for Apple TV pass. Did not authorise this _9.99 charge and not sure what it is exactly.
<Personal Information Edited by Host>This is a user-supported board. You are not addressing Apple here. Nor is it a good idea to post your private information to a public forum. You should edit your post immediately.
Unfortunately no one here can access your support history. You must respond to the emails directly. -
My 3rd iphone is a 3GS. I did not buy this one from the apple store, how do I register this serial number with my apple account? it is already sync'd and it and will preform every function except email to my home computer. It says apple ID disabled, also will not update my apps, same promt apple id disabled.
anyone know where I can go to register this phone? Thankshttps://register.apple.com
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Apple you massive cults. I upgraded to yosemite now it won't let me ubgrade iphoto because 'I did not buy it'- sort it out
Try each of these in order until one works:
Open App Store and click on your Purchases tab. If you're prompted to accept them, then do so.
Put the old ones into the Trash, temporarily. Open App Store and see if you can download them for free from their individual product pages. If asked to buy them, see the next option.
Click here, contact Apple, and wait for a response.
You will have to purchase them using your Apple ID. -
TS1702 I had to change my password and now my iphone says it does not recognize it
I had to change my password and now my iphone says it does not recognize it...
Hello KaitlinHertz3,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Log in to your email provider's website to ensure that the account is active and the password is correct.
Restart your iOS device.
Delete the affected email account from your device.
Tap Settings > Mail, Contacts, Calendars.
Choose the affected email account, then tap Delete Account.
Add your account again.
Have a nice day,
Mario -
can´t update pre installed iPhoto version 9.1.5 to 9.2 because in App Store is said i have to login with the ID I bought iPhoto!
I did not buy iPhoto with any ID because it was already preinstalled!?Did you try re-installing OS x Lion? That was the solution for me. Just make a back up with time machine and then restart your mac and during restart press ALT. Then you'll acces the support screen and there you can reinstall OS X lion on your macintosh HD.
This was the solution the people from Apple support gave me and afterwards I could download the update perfectly.
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