Bought full version, but insist it is trial. no serial number + error message + customer support

Hi
1. I just bought a full version 12 year subscription, after first downloading a trial version. It now insists on remaining a trial version, and ask me to submit a serial number. I can not find it.
2. I have made a combined pdf, and edited text into it. This worked until page 70. Now I keep getting an error message, and it won't allow me to edit more text. I use a Mac OS X 10.9.2
3. Is this actually the customer support that adobe offers?
Thanks

1-Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
or
http://helpx.adobe.com/creative-cloud/kb/unable-license-trial-product-creative.html
or
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
2-you need to ask in the forum of the program you are using to create/edit the PDF
The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll
3-for the most part, yes

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I received photoshop elements 11 as a gift 2 years ago. I am fearful that I have lost the serial number. I have the box and the sleeve but neither have a serial number. I have installed the trial version, but hope I can add a serial number. Any suggestion

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If you never bought the product then you cannot get the serial number.

I have the adobe cloud 9.99/ month photography package i downloaded lightroom 5.4, it told me it was a trial version, and i'm now at the end of the trial and it won't let me download the full version and i don't have a serial number

i have the adobe cloud 9.99/ month photography package i downloaded lightroom 5.4, it told me it was a trial version, and i'm now at the end of the trial and it won't let me download the full version and i don't have a serial number. also, when i click buy, i get an error message saying, "application not found."

There are two different LR’s, one with a serial-number licensing and one with a CC-signin license.
You should uninstall the serial-number LR you have installed, then
Quit the CC Desktop application,
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Installation says my Full version is an update when I enter serial number to install.

I have a Full New version of CS3 I need to install on an old computer. The installation says that it is an update but it is not. I have another full CS3 and they are the same in every way. I am not new to the Adobe experience.

the two installation programs are NOT different. it's your serial numbers that's different: apparently, one is an upgrade and the other is not.
you are allowed two installations/activations with each individual user license so use the full version's serial number for your 2nd install/activation,
if you already have two activations with your full serial number, you cannot use it for a 3rd activation unless you deactivate one of the other two.

I bought Adobe Acrobat Pro XI full version but the serial number given to me is invalid

I bought Adobe Acrobat Pro XI full version and the reseller sent me a serial number but when I install an error message says the serial number is invalid.
The reseller claimed it is Adobe's problem not theirs.
Adobe website is very confusing that I am not able to send an email to ask for help.
It has been a week since I bought it and I am still not able to enjoy the program.
How do I go about getting Adobe attention on my problem ?
The reseller is:
Digital River, International SARL
98 Boulevard Du Prince
L-1724 Luxembourg, Luxembourg
They replied my email as follows:
Unfortunately, we do not handle the customer service for Adobe Systems, Inc.

Ok, thanks for that. If the serial doesn't work, you will indeed need to contact Adobe. But here are some things to try first.
1. Does it refer to a QUALIFYING PRODUCT? If so, enter the serial number of the OTHER product, not the one you just paid for.
2. If you are copy/pasting the serial, try typing it. If you are typing it, try copy/pasting it.
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Downloaded FULL version but still asked for previous serial number as if it were an upgrade.

So I received the serial number for the standalone version of Adobe Photoshop Lightroom 5 Student and Teacher edition that I purchased from the Adobe online store. After it downloaded I received a serial number. When I installed the software and attempted to activate it using the provided serial number the pop-up box stated that the number I provided was for an upgrade version and that I needed to provide the serial number from the previous install; something that I do not have because I have never owned Lightroom before.
Before you start, I was very careful in selecting the FULL version, please see the attached image of the shopping cart which clearly indicates that I have purchased the full version. Further the email with the serial number gave no indication that I have purchased the upgrade version.
So my question is, how do I get a non-upgrade serial number that will work with the software that I have installed??

Here are the steps that I followed to purchase a full version of the software but for which I received an upgrade only serial #.
1) Logged into my Adobe ID account and sought out "Products: For Education Customers" by clicking the link products link at the bottom of my account summary page. This resulted in my being directed to the following URL:
Products
Here is a screen capture of the page which clearly states the page is for education customers.
2) Press the BUY link beside the Lightroom for Students and Teachers Edition. Please note - THERE IS NO INDICATION THAT THIS IS AN UPGRADE VERSION. Clicking the link results in the following URL:
Products
The only thing that changed is that the buy icon changed to an "Add to Cart" icon.
Here's the screen shot. Notice that it still says Products: For Education Customers at the top and there is no mention of this being an upgrade version.
3) Press the "Add to Cart" icon. Which loads a new page. Here's the URL:
https://www.adobe.com/ca/cart.edu.html
And here's the screen shot:
Please notice the price. It will become relevant when you read the chat that I had with "customer service" last night. Also, once again, absolutely no indication that this is an upgrade version. In fact, if someone at Adobe would actually look at this screen shot they would see that just below the text indicating the product's name is a line that states: "I want to buy: Full"
4) Proceed to Checkout. After providing my Adobe ID and password again I was directed to this URL:
https://store1.adobe.com/ca/cart/checkout.edu.html#null
Here's the screen shot, please notice that the content of the cart states "Full, Mac/Win, English, Download" Once again, absolutely no indication that this is an upgrade version.
5) I provided my credit card information and then received the following email from Adobe. A close reading of the message will not reveal anything about this purchase being an upgrade.
Dear DOUG TURNER,
Thank you for your purchase of downloadable Adobe products.
For your records, we have included your serial numbers below.
Adobe Photoshop Lightroom 5 (Mac/Win,English)
<serial number removed - kglad>
Download Instructions:
1. Login into Your Account with the Adobe ID: [email protected]
* http://www.adobe.com/go/ols_ww_login/
2. In the My Orders page, locate order #AD015387514 with the date January 14, 2015, and expand the order to view the details.
3. Start your download by clicking on the 'Download' button.
4. After you have completed the download process, your serial number will be displayed in the download center.
You can log back into 'Adobe Account Management' in the future to re-download your product or retrieve your serial number. Please refer to the download policy for terms and conditions.
http://www.adobe.com/go/ols_en_download_policy
For help with downloading and installing your product, visit the Download and Installation Support center:
* http://www.adobe.com/go/ols_ww_download_instructions
Best Regards,
The Adobe Store Team
A second email with somewhat different formatting but with the same details was received immediately following the one quoted above.
6) Followed the instructions provided in this message and then installed Lightroom and entered the serial number provided above once the software launched. The pop-up box then informed me that I had been provided with an upgrade serial number and that the serial number from my previous purchase of Lightroom was needed. This was the first indication that I had not been provided with the product that I thought I had purchased.
7) That's when the nightmare that Adobe calls customer service began. Here's the transcript of the 30 minute entirely useless chat I had yesterday.
For additional help, reach us at http://helpx.adobe.com/contact.html
General Info
Chat start time
Jan 15, 2015 1:59:04 PM PST
Chat end time
Jan 15, 2015 2:34:33 PM PST
Duration (actual chatting time)
00:35:29
Operator
Ganesh
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Ganesh'
Ganesh: Hello. Welcome to Adobe Technical Support.
Ganesh: Please allow me a moment while I look into your account & verify the details.
Ganesh: Hello Doug.
DOUG TURNER: hello
Ganesh: I understand that you have purchased Lightroom 5 and it asks for earlier version serial number while installing, is that correct?
DOUG TURNER: Yes. I specifically purchased the FULL standalone student/teacher version of LR5. I was sent a serial number but when I install the box says that the SN is for an upgrade and that I need to provide my previous SN which I do not have.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Ganesh: Thank you for confirming.
Ganesh: I will be glad to help you with information on this issue.
DOUG TURNER: Great...
Ganesh: Please allow me a minute to check the details for your purchase.
DOUG TURNER: O.K. I can provide a cut and paste of the email...
DOUG TURNER: Dear DOUG TURNER, Thank you for your purchase of downloadable Adobe products. For your records, we have included your serial numbers below. Adobe Photoshop Lightroom 5 (Mac/Win,English) 1160-4001-0579-1093-9318-8739 Download Instructions: 1. Login into Your Account with the Adobe ID: [email protected] * http://www.adobe.com/go/ols_ww_login/ 2. In the My Orders page, locate order #AD015387514 with the date January 14, 2015, and expand the order to view the details. 3. Start your download by clicking on the 'Download' button.
Ganesh: Thank you for providing details.
Ganesh: I see that you have purchased an upgrade version for Lightroom 5.
Ganesh: I will transfer this chat to our Customer Support team so you can return Lightroom 5 upgrade version and purchase full version.
Ganesh: Is that okay?
DOUG TURNER: NO, NO, NO... I specifically purchased the full version... I have a screen capture of the shopping cart to prove it.
DOUG TURNER: I was very careful to make sure that I did NOT purchase the upgrade.
Ganesh: I checked the order details again and it is for an upgrade version.
DOUG TURNER: How can I send you the jpg that shows the shopping cart that specifically says I want to buy the FULL version???
DOUG TURNER: NO. I repeat. I did not purchase the upgrade. I can prove it.
Ganesh: Order total for Lightroom 5 is $89.27.
Ganesh: You can check the cost for full version on Adobe site.
DOUG TURNER: $79 Us plus Tax. for the STUDENT & TEACHER FULL version. Give me a second and I'll copy the url for you...
DOUG TURNER: Check here -- https://www.adobe.com/ca/products/catalog/software._sl_id-contentfilter_sl_catalog_sl_educ ation_sl_popular.edu.html
DOUG TURNER: Hit the BUY button beside light room and then add it to your cart and you will get a message stating that you want to buy the FULL version.
Ganesh: I see that you have purchased a retail version and not an educational version.
DOUG TURNER: Did you check the link???
Ganesh: Yes. I checked the link.
DOUG TURNER: Do you see the Student & Teacher edition?
Ganesh: You need to click on ''Student & teacher pricing'' to purchase a student version.
DOUG TURNER: That's how I got to the link in the first place...
DOUG TURNER: This really is not very helpful. Is there someone I can talk to? Or perhaps you can escalate this issue to a supervisor?
Ganesh: Doug, I checked with my senior on this issue.
Ganesh: You need to return the upgrade version and purchase the upgrade version.
Ganesh: You can return the current order and can contact our Sales team to get help to purchase the correct version.
DOUG TURNER: How do I return downloaded software??
DOUG TURNER: Hello??
Ganesh: I am sorry for delay.
Ganesh: Do not worry, our customer support team will help you with return process.
Ganesh: Would you like me to transfer the chat to our customer support team?
DOUG TURNER: Yes, I thought I was talking to customer support. A transfer would be good.
Ganesh: Allow me a minute to transfer the chat.
info: Please wait while I transfer the chat to the appropriate group.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
I waited as long as I could for a response from the appropriate group and then closed my browser.
*** I need this software for a course that I am taking. Please provide clear instructions on how to get this issue resolved. ***

I am trying to install CS 5.5 on a different pc, but I am receiving an "invalid serial number "

I am trying to install CS 5 on a a diffent pc, than it was originally installed on, but I receive a "invalid serial number" error message, even though it is a vaild serial number.

Hi jomel1,
You can try these steps : http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html,
Incase the issue is not resolved, please contact Adobe at http://adobe.ly/yxj0t6
Regards,
Rajshree

I buyed a new computer and photoshop was not working anymore, I reinstalled it but it does not accept my serial number

I buyed a new computer and photoshop was not working anymore, I reinstalled it but it does not accept my serial number@

What message do you get when you try to activate it?

I had a trial version and my purchased the full version but it is still showing trial version

I had a trial version and my purchased the full version but it is still showing trial version

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
or
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html

Acrobat will not accept installation on 2nd computer in full version but only trial or buy a new license

Acrobat 9 Pro. will not accept installation on 2nd computer in full version but only trial or buy a new license; comuter crashed with harddrive; could not deactivate; this is a new computer to replace the old, but now Acrobat refuses to accept it.

Hey mjmselim,
Using a single user license, you can activate Acrobat on maximum two computers.
You need to first deactivate Acrobat from the first machine and then activate it on the second machine using the same serial number.
Please let me know have you been trying to install Acrobat and error message prompts on your screen.
Hope to get your response.
Regards,
Anubha

I have Full-Version but it says I have Upgrade

I purchased a "Full-Version" of Dreamweaver CS3 from a highly
reputable seller on Ebay. He sold it as a full-version that
previously worked on his computer. He said it was completely
removed from his computer, and he contacted Adobe to insure that
his s/n was released. So, I don't think it's an issue with the s/n.
Nothing on the box indicates that it's an upgrade. However,
after installation, I entered the s/n the program tells me that I
it is an upgrade and I have to indicate whether I have Dreamweaver
8, MX, or MX 2004. Otherwise, I can only use the 30-day trial. I
don't have any of these previous versions.
I have since attempted to contact the seller. It would be
easy to blame him and file this away as another Ebay scam, but I
have faith that this is not the case.
While I'm waiting for his reply, I wonder if this could be a
software glitch, or if I'm doing something wrong on my end. Has
anyone else encontered a similar issue with the registration?
Thanks.

Yep, that's probably the best advice.
quote:
Originally posted by:
Newsgroup User
I would just ask for a refund, report him to Adobe and eBay,
and be done
with trying to get something on the cheap.
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.projectseven.com/go
- DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs,
Tutorials & Resources
==================
"Murray *ACE*" <[email protected]> wrote
in message
news:g3r2el$r8p$[email protected]..
> And scaly, too. Dare I say "slimy"?
>
> --
> Murray --- ICQ 71997575
> Adobe Community Expert
> (If you *MUST* email me, don't LAUGH when you do so!)
> ==================
>
http://www.projectseven.com/go
- DW FAQs, Tutorials & Resources
>
http://www.dwfaq.com - DW FAQs,
Tutorials & Resources
> ==================
>
>
> "Alan" <[email protected]> wrote in
message
> news:C4868518.3013B1%[email protected]..
>>
>>
>>> DMX is not the sharpest knife in the drawer. I
DEFINITELY wouldn't
>>> downgrade from CS3 to MX. If he promised you
CS3, you should get CS3.
>>
>> To recap- He has CS3 Upgrade he bought from a
private party on Ebay.
>> The seller described it as "Full Version" but when
he tried to install
>> it,
>> it needs a prior version serial number to finish the
install.
>>
>> The seller is providing a serial number for MX, but
not letting him keep
>> the
>> MX disks.
>>
>> If it swims like a fish and smells like a fish- it's
fishy.
>>
>> --
>> Alan
>> Adobe Community Expert, dreamweaver
>>
>>
http://www.adobe.com/communities/experts/
>>
>>
>>
>

I purchased Photoshop elements and it downloaded in Pc and I have a mac. I downloaded the trial version of mac and put in my serial number but it doesn't recognize it. what to do.

I purchased Photoshop elements and it downloaded in Pc and I have a mac. I downloaded the trial version of mac and put in my serial number but it doesn't recognize it. what to do.?

Get a refund from where you bought and buy the correct version

Is the EULA for Photoshop Elements 9.0 full version the same as the trial version?

Is the EULA for Photoshop Elements 9.0 full version the same as the trial version?
Is it acceptable to read the .pdf for Photoshop Elemetns 9.0 Full Version and then to install the trial version?
Reading what I assume to be about 14 pages of dense A4 Text through a small windowed box is unnaceptable. How can I agree to something unless I have read it?
Pete

Hi Pete
The trial is exactly the same as the boxed product.
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Full Version of Premiere Acting as Trial??

A while back I downloaded and installed the Premiere Pro CS4 trial from Adobe.com to test it out and compare it to other software. It's been on my PC ever since. Now, I uninstalled the trial last night using Add/Remove Programs (which then went to the Adobe uninstaller) and installed the full version of Premiere that I had purchased. However, when I open the full version I am never prompted to enter a serial and when it opens it's acting as a trial version.
I am installing it straight from the disc. My thought is that somewhere in my registry or other files the "trial serial" is existing and making my full version think it's a trial? I have no idea.
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Thanks!

Thanks Harm Millaard. To resolve the issue all I did was go to Help at the top and then 'Updates'. Premiere downloaded updates and restarted, and when it opened up everything was good to go (with HD support).
Thanks much for the help!

Have lightroom 5 hard copy and just got a mac. downloaded the trial version of LR5 from the web, but it will not take my serial number. gives me an invalid serial number error

i have had lightroom 5 for some time now, and have used on my pc. I just got a mac (no disc drive) so I downloaded the trial version of LR5 from the adobe site. Once installed, i tried to key in my serial number.
I get an invalid serial number error.
has anyone ran into this before?

Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Bought full version, but insist it is trial. no serial number + error message + customer support

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