Bought Global Pkg - In Paris - can't access int'l service. How?

Before I left for Paris, I added on a Global Service Package. I'm in PAris and can't make int'l calls, accept them, or access voice mail/email. How do I activate the service? I've tried to access LIVE CHAT but evidently they dont chat with overseas travelers. Can someone walk me through the process of doing-whater to my iphone 5 to activate/get/receive/turn on the global service I bought? (It even had a start date). Thanks!

I would love to provide the toll free number that is available to you 24/7 as you are traveling abroad http://vz.to/1e394dc. I am so sorry for the inconvenience and want you to enjoy your trip.
(You can call that number from any phone)
TamaraH_VZW
Follow us on Twitter @VZWSupport

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Bought Global Pkg - In Paris - can't access int'l service. How?

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