Bought Lightroom 5 but my serial is an upgrade serial only. I dont have an older version, so where do i get an original serial from?
can anyone help?
You bought the wrong version. As I see it, you have two options:
Find a previous full version (LR 4 or before) from some online vendor and use its serial number. For this to work for you, it would have to sell pretty cheaply.
Contact Adobe Customer Support, and arrange to return your upgrade version and purchase the full version.
Hal
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Thank you Steve. Will do it straight away.
We can can continue talking this evening, no prob.
Rgds
Marco
Il giorno 16/mag/2014, alle ore 19:12, SG... <[email protected]> ha scritto:
I have dowloaded Photoshop + Lightroom (subscription) but no serial number have been provided for Photoshop CC so I cannot access the product. Please help
created by SG... in Photoshop General Discussion - View the full discussion
Hi,
When did you make the purchase? Can you try signing out of the CC desktop app, and then signing back in?
I'll see if I can get direct support sent your way as well. How much longer are you available for this evening? We can communicate directly as well if you prefer.
regards,
steve
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I bought Lightroom 5 separately but when I try to install it I am told I need another number. I think I just bought an upgrade version. How do I get the original?
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If the latter, realize that you cannot get an earlier version of LR than 5 with the monthly plan, because LR4 had no ability to check to see if it is licensed via a subscription. This capability started with LR 5.
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