Bought Lion when I was supposed to get it for free..

I bought my MacBook Pro after June 6 and was supposed to get Lion for free. When Lion came out, I didn't know how to go about that, so I got it from the App Store thinking there would be something I had to enter from my receipt and that's how I'd get it for free. Unfortunately, that wasn't the case, so my account was docked $30. As I was waiting for it to download, I found how I was supposed to redeem my free upgrade, and cancelled the upgrade. Now, I don't have Lion, and I'm out $30. Does anyone know how I can get the money back? Thanks!

Use the email form here  >  Apple - Support - Mac App Store - Contact Support
Probably be at least 3 business days before you receive a response.
Explain exactly what happened like you did in your post here and hopefully they'll get it straightened out for you so you can install Lion and receive a refund.

Similar Messages

Maybe you are looking for