Bought Macbook Air second hand, still under guarentee but already registed to someone else.  How do I change to me?

Cannot find the link to contact support Every time I put the serial number in it says it's already registered

Just call AppleCare directly and provide them the serial number. They may have to manually register it to you.

Similar Messages

  • I bought Macbook air at 1 moth ago. But So unfair--New Macbook air--. I want change new one or Refund me  Please  help me..

    I bought Macbook air at 1 moth ago.
    But So unfair……New Macbook air…….
    I want change new one or Refund me
    Please  help me..

    It is really not relevant what you buy; especially with electronics, your item is "outdated" as soon as you get it home because there will always be a newer, bigger, better things out there.
    Does your machine no longer do what you need it to do? If so, sell it, and buy a new one. If it does what you need, then keep it and work with it.
    Apple allows for returns within the first 14 days; you can try going to a store and seeing if they will make an exception, but I would not expect it.

  • Macbook Air Already Registered To Someone Else, Apple's Problem or JB HI-FI's Problem?

    Hi every,
    I purchased a Ex Demo Macbook Air from JB Hi-FI 2 weeks ago which is a 2011 model, ( salesmen said it was mid 2012 ) but anyways that's another matter. I was using my Air today and i experienced a fault with the sound, I was on the desktop and went to open an app and then a sound started (like a static ticking) which was loud and i was unable to close the app as it never opened and i couldnt restart or shut down.
    After holding the power button down to restart it, i thought, i should register this new Macbook Air under my account, incase something is wrong with it.
    So i went to the apple site and logged in and entered my serial to register it for the 1 year warranty cover and low and behold, it's already been registered! Also the service repairs is valid for another 4 days, Phone Tech Support is expired, Applecare extention option expires in 4 days also.
    So moving forward, This product i have bought is registered to someone else. Am i in my rights to request a brand new unit, and if they don't make mid 2011 models anymore and I entitled to a lastest model? Under the retail purchasing laws i am entitled to 1 year warrenty and the services provided when purchasing IE: phone support etc.
    On Apple's website it says the following:
    If you believe the information shown for your product is incorrect, you can submit your proof of purchase online or by fax. Your sales receipt is needed for Apple's 1-year limited warranty and AppleCare Protection Plan validation, so be sure to keep it in a safe place. Apple's 1-year limited warranty is the same whether or not you register.
    My problem now is, after experiencing the sound fault i experienced, should i try and talk to JB HI-FI or fill out the proof of purchase for Apple and subit to them and see what happens?
    Thanks in advance for your advise, and i hope this makes sence.

    should i try and talk to JB HI-FI
    Yes. You should take the computer the place you bought it from and talk to them.

  • HT4399 I purchased my Macbook Air second hand, didn't get a software reinstall drive. Where can I purchase one?

    How do I tell which version Macbook Air I own??? Can't tell the date manufactured anywhere..../?????

    The last MacBook Air to contain a physical reinstallation disk/drive was the 2010 model, which came with a USB flash drive. Subsequent models utilize the built-in Recovery Partition, along with Internet Recovery to enable the user to reinstall the original OS.
    If yours is a 2010 model, then you should go through Technical Support to order a replacement drive. It is treated much the same way as if you were ordering a replacement part for your unit.
    If you consult an application called MacTracker, you can compare your model as shown in "About this Mac" in the Apple menu, the database in Mactracker to obtain your model# and generation type.

  • I have bought an iMAC second hand but when updates to purchased (not by me) Apps I cannot download the updates as it is asking for the original owners password. How can I amend this or could I delete the Apps and download new ones in place under my email

    I have bought an iMAC second hand but when updates to purchased (not by me) Apps I cannot download the updates as it is asking for the original owners password. How can I amend this or could I delete the Apps and download new ones in place under my email

    If the machine was upgraded to Lion 10.7.x by the original owner then you bought an illegal license of Lion and also of any other applications that the seller  said came pre-installed, this assumes the seller did not include original install media. In that case you need to contact the seller for the original install DVDs that came with the machine re-install up to Snow Leopard 10.6.8 and then purchase Mountain Lion ($20) and the applications you want or need. If the seller cannot come up with the original install discs then you can buy them from a nominal cost from AppleCare..

  • Just bought an ipad air second hand that is tied to another apple id and password. can't contact previous owner to delete it from their cloud. any way around this?

    just bought an ipad air second hand that is tied to another apple id and password. can't contact previous owner to delete it from their cloud. any way around this?

    You will not be able to activate iPad if you do not have the Apple ID and password of previous owner.
    iCloud: Activation Lock

  • I am trying to change country and billing address since my iphone 5 without success now i bought macbook air and is the same! help please is very frustrating

    hey there
    i cannot change my country details and billing address on my iphone iphad and now that i bought macbook air is the sameeee
    is getting really frustrating please helppppppp

    Try looking on the right on this page under 'More like this'.

  • I have bought macbook air first form other owner from few month,but after i try reinstall back lion os x..its cant reinstall back already..i try ask the owner he keep saying you need send repair..so i decide ask at here before i send to any service..

    i have bought macbook air first form other owner from few month,but after i try reinstall back lion os x..its cant reinstall back already..i try ask the owner he keep saying you need send repair..so i decide ask at here before i send to any service..

    StoneComputers wrote:
    What about the incredable lag time from clicking on a program to the time it opens (or the time till the loading screen starts)? I wish I could record it and play it so I could see if thats normal from other members... the icon just sitting there for over 35 second (I just counted 36 till the loading screen popped up) at first I thought it was me not clicking hard enought cuz the mouse button I have is real stiff (any ideas on that?) but no it takes that long just to get to the app loading screen... this happens every time same amount of time with the 3 programs I use the most, prolly more but I know for a fact world of warcraft, uTorrent, and Google Chrome. I would just chalk it up to slow hardware but they load real quick in windows 7 and once this bad spot is loaded the program runs so fast and nice afterword. Maybe some tweeks? I wonder if this would happen in Snow?
    The coment "few outdated programs" Ive seen alot its not just a few its a lot and since games are not Apple's strong point I would think they would want to keep as many as they could...
    An example of the rants you will see from a lot here. Don't be put off as these problems are generally user specific, and these same old comments come out after the release of every OSX I can remember. When Lion is upgraded  to the next OSX you can gaurentee these forums will be full of people screaming about how great Lion was. Happened with Tiger, Leopard and Snow Leopard.
    So come to think of it you may be better off Googling sites that give you unbiased views on Lion, rather than expect any positive comments here. For every one complaint there are probably 100,000 people with no issues.
    Cheers

  • I bought Macbook Air early 2014. Ever since i bought it to turn it on after a long ie. 5hr - 6hr i have to first charge it for at least 15 mins and sometimes it wont turn on for 3hr - 4hr and then it will turn on regardless of the battery charged.

    I bought Macbook Air early 2014. Ever since i bought it to turn it on after a long ie. 5hr - 6hr i have to first charge it for at least 15 mins and sometimes it wont turn on for 3hr - 4hr and then it will turn on regardless of the battery charged. If i had put it on sleep even then it wont turn on it will work as usual as it is suppose to do. I went to icare twice and they game me the device back after 1-2 weeks saying it is now not giving any issue but when i will used it next morning again same thing happened. It's like i can never go out anywhere with the laptop outside as i have to first charge it and then turn it on. Icare wont replace my device they only say if there is any issue with the hardware we will replace that hardware but i think it is useless because they don't know what the issue is. Can someone help me out what to do now ? It's been to iCare ever since i bought it now i don't want them to again do the same thing.

    Hi ..
    Follow the instructions for resetting the SMC >  Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support

  • HT1338 Hi everybody..i have an enigmatic problem since i bought MacBook Air..i can't watch youtube videos and i did install the latest adobe flash player BUT when i start to install it the system keeps asking me to enter a password ? which password i need

    Hi everybody..i have an enigmatic problem since i bought MacBook Air..i can't watch youtube videos and i did install the latest adobe flash player BUT when i start to install it the system keeps asking me to enter a password ? which password i need ??????

    Your admin account password.

  • HT201441 i bought my iphone second hand , i have no contact with the owner and its linked to his icloud, please help

    i bought my iphone second hand , i have no contact with the owner and its linked to his icloud, please help

    Welcome to the Apple community.
    If you can't contact the owner, you may be able to sell it as 'not working, for spare parts only'.

  • My (UK bought) MacBook Air wont open open Chilean (.cl) websites - anyone any idea why?

    My (UK bought) MacBook Air wont open open Chilean (.cl) websites - anyone know why? Or what I can do to change this?

    Go to the main Library folder and look for a folder called Application Support / Microsoft.
    There are a few folders in there, and you may have to do some digging. In one of them (mine is called MAU2.0), there should be a file called Microsoft Autoupdate. Open it.
    It looks like this:
    check the button for manual updates.
    That should let you open the apps without triggering an automatic update.

  • Just bought a new macbook air. speakers show that they work but can't hear Skype or youtube. Can you help?

    Hi , just bought a new macbook air. speakers show that they work but can't hear Skype or youtube. Can you help?

    Have you checked that they are selected in System Preferences>Sound>Output tab?
    If that doesn't help, and although I've never had to use it myself, I've read on here occasionally that launching Audio MIDI Setup in the Utilities folder and messing with the settings in there can sometimes sort out audio problems.

  • I have just bought macbook air, cant make video calls on skype... why??

    i have just bought macbook air, cant make video calls on skype... why??

    See this thread:
    https://discussions.apple.com/thread/5306216?tstart=0
    FIX: 
    1. You need Time Machine
    2. Go to folder /Library/CoreMediaIO/Plug-Ins/DAL/
    3. Copy AppleCamera.plugin to good place (usb memory stick is the best place).
    4. Go to Time machine in date that skype work fine.
    5. Change AppleCamera.plugin with file from Time Machine
    6. Restart system, Now skype need to work with camera.
    If that doesnt pass,
    Suggest looking here, much success has been found:
    http://community.skype.com/t5/Mac/OS-X-10-8-5-broke-Video-on-MacBook-Air/td-p/18 91729/page/4

  • I bought macbook air in feb 2013. if it is fully charged it only works for 3 hours while it should work for 7 hours. i have selected allow application from anywhere. does it affects ?

    i bought macbook air in feb 2013. if it is fully charged it only works for 3 hours while it should work for 7 hours. i have selected allow application from anywhere. does it affects ?

    vishalss180 wrote:
    should i change the battry ??
    No need to change the battery.
    vishalss180 wrote:
    i have selected allow application from anywhere. does it affects ?
    No.
    Maximize Runtime / Tips for maximizing your battery charge
    http://support.apple.com/kb/HT1446
    http://support.apple.com/kb/TS1473
    A new Mac comes with 90 days of free tech support from AppleCare.
    AppleCare: 1-800-275-2273

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