Bought my mac august 12... and im only just finding out about mountain lion? abysmal
so i bought my macbook at the beginning of august 2012, and 13 months on when i go to purchase a version of logic for the first time i'm only finding out that actually
a) i didn't get the newest os at the time &
b) i was entitled to a free upgrade.
why was i not told this at the time of purchase? what kind of company puts the onus on the customer in this situation? this is an abysmal bit of customer service on apple's part and i'm so frustrated. it's only £14, but it is the principle of the thing (and having to pay an extra 10% above what i want to pay for logic).
least i deserve is a refund for mountain lion. not happy at all. but of course, apple has no complaints department. the arrogance.
No complaints department?
Have you actually tried contacting apple customer support? I for one have found them to be most helpful in store and on the phone. Second to none in fact.
You're obviously frustrated, but perhaps try talking to apple. I'm Sure that they would honour an upgrade in my experience of having dealt with their customer services department (although I'm not guaranteeing it). They would only need to check when your machine was purchased to see that you would have been eligible, and a short phone call to explain your situation would more than likely suffice.
I have never found Apple to be an arrogant company in the slightest. The complete opposite in fact.
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You have to install Boot Camp drivers. On Mountain Lion, you have to download them.
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Hi All
I bought my Mac in 201 and do I need to upgrade my OS to Maverick
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Only if you want to.
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I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that I have to upgrade using the account that I used to buy iPhoto. What do I have to do to upgrade iPhoto?
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Thank you very much for your answer! I have 2 Apple ID, and I have tried both of them and the problem continues. I founf several peolpe with the same problem in apple communities foruns and that really seems that there is some problem. I addded the links for 2 of those discussions.
https://discussions.apple.com/thread/3374419?start=0&tstart=0
https://discussions.apple.com/message/16628399#16628399
Do you have an idea of how can I solve this problem?
Thank you very much again.
Best regards,
Alfonso -
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You need to describe more clearly what you are trying to do and how it is failing.
Was your mac new, or just new to you? What OS did it come with? Lion? Snow Leopard?
Have you already bought Mountain Lion? If so, are you using the same Apple ID that you used for your purchase?
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#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
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Forgot Your Account Password
For Snow Leopard and earlier
Mac OS X 10.6- If you forget your administrator password
For Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
When the menubar appears select Terminal from the Utilities menu.
Enter resetpassword at the prompt and press RETURN. Follow
instructions in the dialog window that will appear.
Or see Reset a Mac OS X 10.7 Lion Password and
OS X Lion- Apple ID can be used to reset your user account password.
If you cannot do the above then try this:
1. Boot to Safe Mode by restarting and after the chime press and hold down the COMMAND-S keys until a black screen with white type appears.
2. At the prompt, type the following commands pressing return after each command line:
/sbin/fsck -yf
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mount -uw /
cd /private/var/db/netinfo
mv local.nidb local.old
rm ../.AppleSetupDone
shutdown -r now
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This last method does not actually change a password. It simply removes the user accounts and lets you create an initial admin account as if the computer were new out of the box.
How to reset the OS X password without a startup CD:
Reboot into Single-user Mode. Enter the following and press RETURN after each command line
1. Type fsck -fy
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