Bought new iPod but unable to install iTunes and Quicktime, so what now?

I tried to install iTunes, but when it gets to the Quicktime module, it stops working and says the following: This installer cannot upgrade QuickTime 7 for Windows Public Preview. Please uninstall it first."
OK, so how do I do this. There is NO Quicktime listed anywhere in my Add/Remove folder, and no Quicktime shows up when I run the word through the FIND search in Registry Editor.
If I cannot resolve this, I'll have to return the iPod to Apple as an unworkable gadget.
Dan Hedgpeth

I have just found a way of sending some feedback to
Apple.
Will be interested to see what they say to this>>
I find it ridiculous that the cost of these ipods
does not include some on line support from Apple. We
have to try and rely on other users in discussion
forums. All I am finding is there are loads of others
on thee forums with similar problems unable to find a
solution.
Please advise.
Also found a number for 'tecnical support' after 5
days trying....
0870 876 0753
Will give them a 'polite' call tomorrow!!!!
Thanks for the phone No. I was having a problem with Quicktime which I couldn,t resolve by checking the discussion forums but that phone No. was a great help. Alhough you are talking to a call centre somewhere in the world and have to be careful with the language difficlties it was a help and it,s a shame Apple don't make this No. more easily available, so well done for finding that No.
You can go days or even months for a solution and I think Apple should have an online Tech. expert to help out.
Dell   Windows XP Pro  
Dell   Windows XP Pro  
Dell   Windows XP Pro  

Similar Messages

  • Unable to install itunes and quicktime both error occur: system cannot open signified folder

    my pc's specifications are : dual core processor, 1 gb ram,windows xp sp2 (os), 300gb hard disk

    I have just found a way of sending some feedback to
    Apple.
    Will be interested to see what they say to this>>
    I find it ridiculous that the cost of these ipods
    does not include some on line support from Apple. We
    have to try and rely on other users in discussion
    forums. All I am finding is there are loads of others
    on thee forums with similar problems unable to find a
    solution.
    Please advise.
    Also found a number for 'tecnical support' after 5
    days trying....
    0870 876 0753
    Will give them a 'polite' call tomorrow!!!!
    Thanks for the phone No. I was having a problem with Quicktime which I couldn,t resolve by checking the discussion forums but that phone No. was a great help. Alhough you are talking to a call centre somewhere in the world and have to be careful with the language difficlties it was a help and it,s a shame Apple don't make this No. more easily available, so well done for finding that No.
    You can go days or even months for a solution and I think Apple should have an online Tech. expert to help out.
    Dell   Windows XP Pro  
    Dell   Windows XP Pro  
    Dell   Windows XP Pro  

  • TS5376 I am unable to install iTune and open it, any help !!

    I am unable to install iTune and open it, any help !!

    Are you getting error messages when you try to install and launch iTunes? If so, what do they say? (Precise text, please.)

  • Installing itunes and quicktime problem

    Alright i am having problems installing itunes and quicktime, itunes downloads fine but when the quicktime install gets to writing system registry values it says "Could not open key: HKEYLOCALMACHINE\Software\Classes\QuicktimePlayerLib.QuicktimePlayerApp\CLSID. Verify that you have sufficient access to that key, or contact your support personnel"

    "Could not open key: HKEYLOCALMACHINE\Software\Classes
    \QuicktimePlayerLib.QuicktimePlayerApp\CLSID. Verify that you have sufficient >access to that key, or contact your support personnel"
    Crikey. Haven't seen one of those for an eternity.
    Checking on a simpler possibility with it first. It can be produced if certain older versions of QuickTime were installed in a different administrative user accpount from the one in which you're currently attempting to install the newer version.
    Do you have other user accounts with full administrative rights on the PC? If so, can the install go through successfully from any of those?

  • CD/DVD Drive disappears after installing itunes and quicktime HELP!

    When I have installed itunes and quicktime my cd/dvd player drive disappears?? Has anyone had this problem??

    I have had exactly the same problem with my Toshiba Laptop running Vista Home Premium for 5 months. I have continually tried updating and checking this site for a fix, but haven't had a clue. My Son-in-law works for Microsoft and uses iTunes extensively and he can't figure it out either. Toshiba has no answers.
    I am beginning to believe that Gates has scored one-up on Jobs by planting something in Vista that crashes the drive when you try to use Apple software.

  • Have a/c with itunes but unable to install itunes on Windows 7

    Though I have an a/c with itunes I am unable to install itunes keep receiving errors when trying to install

    Neither Apple nor the iTunes installer cares if you have an a/c (I'm assuming that's the lazy way of typing account) when installing iTunes.
    If you want/need help, stop trying to be cute, provide the specific details without the short hand.
    Otherwise... search for the errors that are being displayed.
    Others are more likely to help if you actually put some effort into asking for help.

  • Installed itunes and quicktime 7.1.3 but....

    I installed the new itunes so i could buy some movies but when i went too open it it said error- cannot open file need quicktime 7.1.3 too run - so I reinstalled it 3 times and it didn't work, so then i just intalled quicktime 7.1.3 and it still didn't work. So now i cant use itunes.

    when i went too open it it said error- cannot open file need quicktime 7.1.3 too run - so I reinstalled it 3 times and it didn't work, so then i just intalled quicktime 7.1.3 and it still didn't work. So now i cant use itunes.
    here's what we'll try first with that one.
    first, completely remove your existing itunes and quicktime using the instructions from the following document:
    Removing iTunes and QuickTime for Windows
    second, download and install the Windows Installer CleanUp utility. use it to check for any leftover itunes or quicktime installation configuration information. if you find any, remove it with CleanUp.
    Description of the Windows Installer CleanUp Utility
    now restart the PC. download and save a copy of the itunes 7.0.1.8 installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
    iTunes 7.0.1.8 Installer
    if that install goes through okay, restart the PC and try to launch itunes again. does it launch okay this time, or do you get an error message? if you get an error message, what does it say this time?

  • Massive problems installing itunes and quicktime

    Hi, to anyone who can help me:
    I cannot install iTunes or quicktime. Just bought a new ipod 30gb. v.excited. Downloaded itunes. gives me error messages when i try to install.
    They read: "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."
    and
    "The installation of Quicktime did not complete successfully. ITunes requires Quicktime."
    I have tried using CCleaner to clean up my hard drive and uninstall both itunes and quicktime (old and dodgy new versions). I have tried using 7-zip to unpack the new downloaded files and install from the .msi and other .exe files.
    I have tried installing the standalone Quicktime (which wont install properly) and then installing itunes (which won't install properly, coz quicktime is not installed properly)
    I have tried rebooting my computer between these attempts
    I have tried it with my virus-protection software off as one thread here suggested.
    I am logged on as administrator for all these attempts and i'm at my wits end.
    I have tried everything!
    please help me if you have suggestions.
    Thanks
    Lisa
    Dell   Windows XP  

    They read: "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."
    interesting.
    did you have an earlier version of itunes and/or quicktime installed on the PC? in particular, an itunes 6.0.x or lower version, and/or a QuickTime 7.1 or lower version?
    (checking on this because i'm wondering if there's a DCOM permissions issue involved with the uninstall of your previous versions of itunes/quicktime.)

  • Problems installing itunes and quicktime. i've tried everything

    i installed itunes. i was then using the wrong port/plug in because it wouldn't read my D drive. i reinstalled itunes and then i clicked on it and it says something like "i can't open this because the installation failed with itunes or quicktime."
    i then tried to delete itunes from "my computer" which worked, but it wont let me touch quicktime to delete it. i left quicktime in the computer.
    i have then re- installed itunes and registered my ipod over 10 times at least because it kept saying i couldn't use itunes. i think that might be the problem, that my ipod has been registered so many times. which files ami supposed to erase to fix this problem. i restored my computer and reinstalled itunes and the same problem happened. there is also a error 2095 in quicktime which i cant fix. i just got an ibm laptop aith windows xp and i was wondering if i should try using that instead. it already has itunes on it, but it has not been used.should i?

    I'm having the same problem....driving me crazy...I've tried everything...turning off my virus and firewall center....deleting it...reinstalling it from the disk and the site....and I keep getting Error code on the QT of 3 and I don't remember the one of Itunes but it won't run unless QT is installed....HELP!!!!

  • Can't install itunes and quicktime on win7 32bit

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    These are the minimums listed for the iPod Classic:
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  • Installing iTunes and QuickTime on an HP laptop running Windows 7.

    I get error 2738 when:
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  • Problemmm installing iTunes and Quicktime on 64bit XP System....NOT VISTA!

    I had a problem installing iTunes onto my Windows XP 64bit system so I tried an older version of both iTunes and Quicktime 7.1.1 from www.oldapps.com and it appeared to work okay...it was version 7.1 I believe. However, the library it pulled over won't play anything that I have downloaded since that release. Any advice?
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    Hello, Welcome to discussions.
    I am sorry. At this time there is only iTunes 64 bit for Windows Vista, There is currently not one for Windows XP 64 bit.
    Please feel free to use feedback link below.
    http://www.apple.com/feedback/itunesapp.html
    Windows Software
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  • Bought new laptop with Windows 8, Installed itunes 11 (with difficulty) Iphone 5 shows in itunes, HOWEVER i cannot transfer anything to my phone via iTunes. PLEASE HELP!!! :(

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    If you still have the old computer see this migrate iTunes library post. If not then see Recover your iTunes library from your iPod or iOS device.
    tt2

  • Got new iPhone but can't install iTunes

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    it gets about half way through and it comes up with the error 'Could not access network location %APPDATA%/'.
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    [You receive an "Error 1606" error message when you try to install or remove a Microsoft program|http://support.microsoft.com/kb/886549]

  • New iPod owner - Quick question about iTunes and iPod

    Hey everyone. I just bought the new 5.5G black 30GB.
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    oh sorry i misunderstood you
    this is from i-tunes help - is this any good
    Song titles look scrambled after importing from another application
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