Bought new iPod but unable to install iTunes and Quicktime, so what now?

I tried to install iTunes, but when it gets to the Quicktime module, it stops working and says the following: This installer cannot upgrade QuickTime 7 for Windows Public Preview. Please uninstall it first."
OK, so how do I do this. There is NO Quicktime listed anywhere in my Add/Remove folder, and no Quicktime shows up when I run the word through the FIND search in Registry Editor.
If I cannot resolve this, I'll have to return the iPod to Apple as an unworkable gadget.
Dan Hedgpeth

I have just found a way of sending some feedback to
Apple.
Will be interested to see what they say to this>>
I find it ridiculous that the cost of these ipods
does not include some on line support from Apple. We
have to try and rely on other users in discussion
forums. All I am finding is there are loads of others
on thee forums with similar problems unable to find a
solution.
Please advise.
Also found a number for 'tecnical support' after 5
days trying....
0870 876 0753
Will give them a 'polite' call tomorrow!!!!
Thanks for the phone No. I was having a problem with Quicktime which I couldn,t resolve by checking the discussion forums but that phone No. was a great help. Alhough you are talking to a call centre somewhere in the world and have to be careful with the language difficlties it was a help and it,s a shame Apple don't make this No. more easily available, so well done for finding that No.
You can go days or even months for a solution and I think Apple should have an online Tech. expert to help out.
Dell Windows XP Pro
Dell Windows XP Pro
Dell Windows XP Pro

Similar Messages

Unable to install itunes and quicktime both error occur: system cannot open signified folder

my pc's specifications are : dual core processor, 1 gb ram,windows xp sp2 (os), 300gb hard disk

I have just found a way of sending some feedback to
Apple.
Will be interested to see what they say to this>>
I find it ridiculous that the cost of these ipods
does not include some on line support from Apple. We
have to try and rely on other users in discussion
forums. All I am finding is there are loads of others
on thee forums with similar problems unable to find a
solution.
Please advise.
Also found a number for 'tecnical support' after 5
days trying....
0870 876 0753
Will give them a 'polite' call tomorrow!!!!
Thanks for the phone No. I was having a problem with Quicktime which I couldn,t resolve by checking the discussion forums but that phone No. was a great help. Alhough you are talking to a call centre somewhere in the world and have to be careful with the language difficlties it was a help and it,s a shame Apple don't make this No. more easily available, so well done for finding that No.
You can go days or even months for a solution and I think Apple should have an online Tech. expert to help out.
Dell Windows XP Pro
Dell Windows XP Pro
Dell Windows XP Pro

TS5376 I am unable to install iTune and open it, any help !!

I am unable to install iTune and open it, any help !!

Are you getting error messages when you try to install and launch iTunes? If so, what do they say? (Precise text, please.)

Installing itunes and quicktime problem

Alright i am having problems installing itunes and quicktime, itunes downloads fine but when the quicktime install gets to writing system registry values it says "Could not open key: HKEYLOCALMACHINE\Software\Classes\QuicktimePlayerLib.QuicktimePlayerApp\CLSID. Verify that you have sufficient access to that key, or contact your support personnel"

"Could not open key: HKEYLOCALMACHINE\Software\Classes
\QuicktimePlayerLib.QuicktimePlayerApp\CLSID. Verify that you have sufficient >access to that key, or contact your support personnel"
Crikey. Haven't seen one of those for an eternity.
Checking on a simpler possibility with it first. It can be produced if certain older versions of QuickTime were installed in a different administrative user accpount from the one in which you're currently attempting to install the newer version.
Do you have other user accounts with full administrative rights on the PC? If so, can the install go through successfully from any of those?

CD/DVD Drive disappears after installing itunes and quicktime HELP!

When I have installed itunes and quicktime my cd/dvd player drive disappears?? Has anyone had this problem??

I have had exactly the same problem with my Toshiba Laptop running Vista Home Premium for 5 months. I have continually tried updating and checking this site for a fix, but haven't had a clue. My Son-in-law works for Microsoft and uses iTunes extensively and he can't figure it out either. Toshiba has no answers.
I am beginning to believe that Gates has scored one-up on Jobs by planting something in Vista that crashes the drive when you try to use Apple software.

Have a/c with itunes but unable to install itunes on Windows 7

Though I have an a/c with itunes I am unable to install itunes keep receiving errors when trying to install

Neither Apple nor the iTunes installer cares if you have an a/c (I'm assuming that's the lazy way of typing account) when installing iTunes.
If you want/need help, stop trying to be cute, provide the specific details without the short hand.
Otherwise... search for the errors that are being displayed.
Others are more likely to help if you actually put some effort into asking for help.

Installed itunes and quicktime 7.1.3 but....

I installed the new itunes so i could buy some movies but when i went too open it it said error- cannot open file need quicktime 7.1.3 too run - so I reinstalled it 3 times and it didn't work, so then i just intalled quicktime 7.1.3 and it still didn't work. So now i cant use itunes.

when i went too open it it said error- cannot open file need quicktime 7.1.3 too run - so I reinstalled it 3 times and it didn't work, so then i just intalled quicktime 7.1.3 and it still didn't work. So now i cant use itunes.
here's what we'll try first with that one.
first, completely remove your existing itunes and quicktime using the instructions from the following document:
Removing iTunes and QuickTime for Windows
second, download and install the Windows Installer CleanUp utility. use it to check for any leftover itunes or quicktime installation configuration information. if you find any, remove it with CleanUp.
Description of the Windows Installer CleanUp Utility
now restart the PC. download and save a copy of the itunes 7.0.1.8 installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
iTunes 7.0.1.8 Installer
if that install goes through okay, restart the PC and try to launch itunes again. does it launch okay this time, or do you get an error message? if you get an error message, what does it say this time?

Massive problems installing itunes and quicktime

Hi, to anyone who can help me:
I cannot install iTunes or quicktime. Just bought a new ipod 30gb. v.excited. Downloaded itunes. gives me error messages when i try to install.
They read: "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."
and
"The installation of Quicktime did not complete successfully. ITunes requires Quicktime."
I have tried using CCleaner to clean up my hard drive and uninstall both itunes and quicktime (old and dodgy new versions). I have tried using 7-zip to unpack the new downloaded files and install from the .msi and other .exe files.
I have tried installing the standalone Quicktime (which wont install properly) and then installing itunes (which won't install properly, coz quicktime is not installed properly)
I have tried rebooting my computer between these attempts
I have tried it with my virus-protection software off as one thread here suggested.
I am logged on as administrator for all these attempts and i'm at my wits end.
I have tried everything!
please help me if you have suggestions.
Thanks
Lisa
Dell Windows XP

They read: "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."
interesting.
did you have an earlier version of itunes and/or quicktime installed on the PC? in particular, an itunes 6.0.x or lower version, and/or a QuickTime 7.1 or lower version?
(checking on this because i'm wondering if there's a DCOM permissions issue involved with the uninstall of your previous versions of itunes/quicktime.)

Problems installing itunes and quicktime. i've tried everything

i installed itunes. i was then using the wrong port/plug in because it wouldn't read my D drive. i reinstalled itunes and then i clicked on it and it says something like "i can't open this because the installation failed with itunes or quicktime."
i then tried to delete itunes from "my computer" which worked, but it wont let me touch quicktime to delete it. i left quicktime in the computer.
i have then re- installed itunes and registered my ipod over 10 times at least because it kept saying i couldn't use itunes. i think that might be the problem, that my ipod has been registered so many times. which files ami supposed to erase to fix this problem. i restored my computer and reinstalled itunes and the same problem happened. there is also a error 2095 in quicktime which i cant fix. i just got an ibm laptop aith windows xp and i was wondering if i should try using that instead. it already has itunes on it, but it has not been used.should i?

I'm having the same problem....driving me crazy...I've tried everything...turning off my virus and firewall center....deleting it...reinstalling it from the disk and the site....and I keep getting Error code on the QT of 3 and I don't remember the one of Itunes but it won't run unless QT is installed....HELP!!!!

Can't install itunes and quicktime on win7 32bit

Hi all,
since the new updates from october 2011 i couldnt update my itunes anymore. During the installation it said:
in dutch: kan map C:\ProgramData\Microsoft\Windows\StartMenu niet maken. Er bestaat al een bestand met deze naam. Wijzig de naam of verwijder het bestand en klik op nogmaals.
In english: can not make folder C:\ProgramData\Microsoft\Windows\StartMenu. There already excists a folder with this name. Rename the folder or delete the folder and try again.
Now the problem is: i deleted my itunes and quicktime to finally install the new updates. When i install itunes it still give this message during the install and i cannot find the folder C:\ProgramData\Microsoft\Windows\StartMenu and i deleted everything i could find from itunes.
In my start menu there isnt anything named itunes as far as i can see. how can i delete the folder so i can finally instal itunes again..?

These are the minimums listed for the iPod Classic:
Windows system requirements
PC with USB 2.0 port
Windows Vista or Windows XP Home or Professional with Service Pack 2 or later
iTunes 7.4 or later

Installing iTunes and QuickTime on an HP laptop running Windows 7.

I get error 2738 when:
installing todays downloads or when
uninstalling a preinstalled 2009 version of QuickTime.
I have seen and successfully applied the solution offerred at http://support.apple.com/kb/TS1331.
Twice.
Restarted the computer and applied that solution again, and again with the message indicating success.
And each time get the error 2738 message.

I also looked through the earlier messages and saw something about
a logon as a simple user.
Did this and then noticed the uninstaller in QuickTime folder.
Used this and QuickTime uninstalled without error (2738 or anything else).
Continued to be logged on as this simple user.
Ran the iTunes installer (answering yes to security questions).
Installed both iTunes and QuickTime without error.

Problemmm installing iTunes and Quicktime on 64bit XP System....NOT VISTA!

I had a problem installing iTunes onto my Windows XP 64bit system so I tried an older version of both iTunes and Quicktime 7.1.1 from www.oldapps.com and it appeared to work okay...it was version 7.1 I believe. However, the library it pulled over won't play anything that I have downloaded since that release. Any advice?
Does anyone have a solution for a 64bit XP system? Is there an iTunes tech support phone number anywhere?//

Hello, Welcome to discussions.
I am sorry. At this time there is only iTunes 64 bit for Windows Vista, There is currently not one for Windows XP 64 bit.
Please feel free to use feedback link below.
http://www.apple.com/feedback/itunesapp.html
Windows Software
* Windows XP Service Pack 2 or later, or 32-bit editions of Windows Vista
* 64-bit editions of Windows Vista or later require the iTunes 8 64-bit installer
* QuickTime 7.5.5 or later is required (included)
* 200MB of available disk space
* Screen reader support requires Window-Eyes 7.0 or later; for information about accessibility in iTunes, visit www.apple.com/accessibility

Bought new laptop with Windows 8, Installed itunes 11 (with difficulty) Iphone 5 shows in itunes, HOWEVER i cannot transfer anything to my phone via iTunes. PLEASE HELP!!! :(

Hi, just bought a new windows 8 laptop. Managed to install iTunes 11 with difficulty. iPhone 5 shows in itunes and im trying to copy a new ringtone over. However its not allowing me!
I have authorised the computer and itunes match is off on phone and itunes.
Can some please help me?
Thanks

If you still have the old computer see this migrate iTunes library post. If not then see Recover your iTunes library from your iPod or iOS device.
tt2

Got new iPhone but can't install iTunes

I purchased a new iPhone 4 yesterday and thought it would be easy to set up but for some reason I can't install iTunes on my laptop. I can down load the iTunes setup.exe but when it comes to install it, it gets about half way through and it comes up with the error 'Could not access network location %APPDATA%/'. Does anyone have any suggestions on how to overcome this problem. Any help would be greatly appreciated. Many thanks, Fifi.

it gets about half way through and it comes up with the error 'Could not access network location %APPDATA%/'.
With that particular variety of 1606 (it's a 1606 error message even though the 1606 error message number isn't returned by the iTunes installer), the following Microsoft document is worth a try:
[You receive an "Error 1606" error message when you try to install or remove a Microsoft program|http://support.microsoft.com/kb/886549]

New iPod owner - Quick question about iTunes and iPod

Hey everyone. I just bought the new 5.5G black 30GB.
I have a lot of untagged MP3s, but my boyfriend tagged most of them. After I overwrite the untagged files (but with the same filename) with the tagged files, now that I have all of my music on iTunes and on my iPod, how do I get iTunes to do a mass refresh and see all the tags, so it can show them properly and update the iPod accordingly?
Also, my new ipod keeps crashing! It keeps freezing when I hit the skip button or try to do something when it's loading a video or a song. It just seems really unstable. Any help is much appreciated. Thanks!

oh sorry i misunderstood you
this is from i-tunes help - is this any good
Song titles look scrambled after importing from another application
If a song's title and information don't appear correctly, the file was probably created using a program that stores information in a different way from iTunes. You may be able to resolve the problem by reversing the Unicode characters in the song tags.
To reverse the Unicode characters:
Select the song and choose Advanced > Convert ID3 Tags.
To select multiple adjacent songs, press the Shift key while you click the song titles. To select multiple songs that are not adjacent, press the Control key and click.
Click Reverse Unicode.
To change the information back to what you had before, choose Reverse Unicode again.

Bought new iPod but unable to install iTunes and Quicktime, so what now?

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