Bought new Mac on 3rd June - could i speak to Apple and ask for free upgrade - this is my first Mac!

I have never been a Mac owner before now… I considered carefully about whether to buy a Mac or PC and in the end chose my new iMac with i5 Core Processor. I had been a PC user prior to this. I also got 3 years Apple Care. The thing is, if I had been aware that Snow Leopard was going to be available to those buying from 6th June for free, I would probably have delayed buying until then. I am wondering if Apple would be likely to show good faith and give the Snow Leopard for free seeing as I had seriously considered the choice of a Mac and am so close to the date of inclusion. I am sure it would be good PR for Apple to say yes. What do people suggest I do?

Lion Up-To-Date upgrade
"The Mac OS X Lion Up-To-Date upgrade is available at no additional charge via the Mac App Store to all customers who purchased a qualifying new Mac system from Apple or an Apple Authorized Reseller on or after June 6, 2011. Users must request their Up-To-Date upgrade within 30 days of purchase of their Mac computer. Customers who purchase a qualifying Mac between June 6, 2011 and the date when Lion is available in the Mac App Store will have 30 days from Lion’s official release date to make a request." See below:
OS X Lion - Get up to date

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Iphone not working properly, can i get a new one for free if this is the first time it's happened?

The other night I went to a friend's house and my phone was sitting on the table. Someone bumped into the table, causing a drink to spill all over my iPhone 4S. Now, the volume buttons and the volume itself no longer works. As well as my speaker phone, it's very quiet and fuzzy. All my ringtones and notifications are extremely quiet and fuzzy as well. This is my first iPhone ever, and was wondering that since it's my first and I've never ruined any other ones...would the Apple store provide me a new phone for free and be able to transfer all my data to the new phone?

Warranty does not cover user damage.
If you have AppleCare+, you can get it replaced for $49US.
Otherwise it is $199US to get it replaced.

If i purchased a new macbook air in september 2013 will i get iworks and ilife for free ?

normally apple give 2 months

I had iWork 09 installed from physical copy and I tried to buy Page 2013 for 18€.
The appstore took my 18€ and let me download page (obviously), numbers and keynote for free as an update for my previous apps from iWork 09... *** ?
I didn't want to pay anything because I own a Macbook Air (bought in september) but they already took my money :'(

I just purchased a mac air, i heard i can get the LIONS for free, is this free

I just purchased a mac air 1 week ago, i was told my bestbuy sales person that i can get the free download to LIONS in july, is this true? or should i just return the macbook air and waite for july.
thanks.
this is the first mac for me ever, so far i love it.

Yes, that's correct. Keep your receipt and the box to prove date of purchase.
There is a rumor that Apple will release a new MBA model concurrent with the release of Lion. If you return yours within 14 days you can get your money refunded (less restocking fee.) Then wait for the new model since it may show up in another month or so. Bear in mind that a new MBA in July is just a rumor.

Didn't Apple say that those who bought a new iDevice after October 1, 2013 could also get iWork and iLife for free on Mac?

I thought I read that anyone who bought a new iDevice on or after Oct. 1, 2014 could get the iLife and iWork apps for free on their iDevice and the same Mac applications would be free for any Mac with the same iCloud account. I purchased an iPad Air in January and got those apps for free on it, but when I bought a used Mac locally I can't get any of those apps for free? If it is possible to get those iLife and iWork apps on my Mac that way please tell me.

Didn't Apple say that those who bought a new iDevice after October 1, 2013 could also get iWork and iLife for free on Mac?
No, they said if you bought a new iOS device on or after September 1, 2013, the iOS versions would be free. And if you purchased a new Mac on or after October 1, 2013, the Mac OS versions would be free. The Mac & iOS iWork & iLife apps are separate applications for two different operating systems. Unless you purchased a new Mac after October 1, 2013, you will have to purchase them for your used Mac.

Bought new Mac Retina; how do I get CS 5 on it; bought external hard drive but get error msg 15?

Bought new Mac Retina; how do I get CS 5 on it; bought external hard drive but get error msg 15?

Hi there,
I was able to format the Toshiba hard drive on my old Mac and copy the Adobe Suite onto it. I followed instructions to format the hard drive to the Retina Mac through Disk Utility, but I still can see the external drive on the new Mac.
Any suggestions…?
Susan Babin

CS2 on old Mac, bought new Mac and CS5 upgrade, new Mac will not recognize old serial number to acti

CS2 on old Mac, bought new Mac and CS5 upgrade, new Mac will not recognize old serial number to activate upgrade

Jakida for issues with serial numbers we will need you to contact our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Just bought new Mac pro when I sync my iPhone 4 i lost all my contacts on the phone .tried restoring from backup no luck .is there any way I can retrieve my contacts

Just bought new Mac pro when I sync my iPhone 4 i lost all my contacts on the phone .tried restoring from backup no luck .is there any way I can retrieve my contacts

Why don't you just restore the to your pc from your most recent backup? You'll get the warning about erasing the media on the phone, but since you'll have all of your media and apps restored from backup, you shouldn't have much of a problem.

HT4623 I bought a brand new ipad air, but I am not allowed to download ie. pages and keynotes for free, as promised?

I bought a brand new ipad air, but I am not allowed to download ie. pages and keynotes for free, as promised?

The free only counts for devices activated after September. So first you need to activate the iPad (go through all the set up stuff), then, using the same Apple ID you used to activate the iPad, go to the App store and search for Pages, etc. When you download them you should see them for free.
Being free is tied to the Apple ID used to activate a device. For example, I bought my iPod in June, so I'd need to pay for the apps, which is why they're not universally free in the app store.
After you activate the iPad it may take a little time for the app store to realize 'yeah, just got a new device, this purchase is free'. I've seen people say they go right in, see it for cost, then go back in a little bit and the apps are now free.

I bought new Macbook Pro 13" around two months before .My Apple ID is working on all other things except app store . It is buffering for a lot of time and lastly coming on screen " can not connect to app store " Please help me

I bought new Macbook Pro 13" around two months before .My Apple ID is working on all other things except app store . It is buffering for a lot of time and lastly coming on screen " can not connect to app store " Please help me

Have you tried repairing disk permissions : iTunes download error -45054

Hi, I bought "photoshop elements 12" 8 September . Yesterday I noticed that a new version of number 13 Can I ask for free adobe I have updated to a newer version? I have heard that I have the right to do within 30 days of purchase. Do I have to first regi

Hi, I bought "photoshop elements 12" 8 September . Yesterday I noticed that a new version of number 13 Can I ask for free adobe I have updated to a newer version? I have heard that I have the right to do within 30 days of purchase. Do I have to first register your product? greet.

You can apply for an upgrade here: Do I qualify for a free upgrade?

HT1338 I bought my mac book pro from an owner selling. I created my apple ID but whenever I try to download updates it brings up previous owner's apple ID and asks for password. How do I delete existing apple ID and use mine.

I bought my mac book pro from an owner selling. I created my apple ID but whenever I try to download updates it brings up previous owner's apple ID and asks for password. How do I delete or by-pass existing apple ID and use my created apple ID and password to enable updates for my Mac?

Yes, he purchased Mountain Lion on his Apple ID. It is licensed to him. What he should have done was erase the HDD and install the system that the Mac shipped with. Erase and re-install either from Recovery Partition or the disks the Mac originally shipped with. Then, purchase ML with your own Apple ID and install.

Its been like a week that i bought new iphone 5s but whenever i play games or talk in skype for an hour my iphone get extremly hot... idk why?

its been like a week that i bought new iphone 5s but whenever i play games or talk in skype for an hour my iphone get extremly hot... idk why?

Why? Because it is working the processors hard. Same as when you work or exercise, your body gets hot, so does the iPhone when it is working. Skype and many games will tax the processors more so than browsing the internet, sending texts or email. So, it gets hot. If it doesn't cool off fairly quickly after you quit Skype or playing your game, or it gets hot when doing less taxing activities, then you might want to have it checked out.

My iPod touch 5G has a problem with its back camera, there's a dark spot on picture quality and won't focus, it will only focus on things 5-7 inches away from the iPod. Could I go to apple and see if they can repair it or give me a new one?

My iPod touch 5G has a problem with its back camera, there's a dark spot on picture quality and won't focus, it will only focus on things 5-7 inches away from the iPod. Could I go to apple and see if they can repair it or give me a new one? Someone help please.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
If the iPod is defective and not abused Apple will exchange your iPod for a refurbished one at no cost

I have changed my Apple ID from an old email to a new one. But It keeps coming up with my old email and asking for my old password. How do i stop this from happening and get it onto my new one?

I have changed my Apple ID from an old email to a new one. But It keeps coming up with my old email and asking for my old password. How do i stop this from happening and get it onto my new one? Its on my Ipad and iphone 5, please help as its doing my head it

How do you update it? Basically what has happened my password was disabled for "security reasons" on sunday (21/10/12), so i tried to reset it, but for some reason i couldnt get into my old email (probably because i havent used it for 2 years), so i read on here i could swap it to a new email that i currently use (which is what i have done) ive swapped everythin over to it (facetime, iCloud etc) but keeps coming up with old email and asking for password

Bought new Mac on 3rd June - could i speak to Apple and ask for free upgrade - this is my first Mac!

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