Bought off Ebay: Item Not Received but Tracking Number shows delivered

Hi,
We bought a new Chromebook on Ebay from BestBuy. This was our first time buying from BestBuy online, but we have bought from within the stores on several occasions.
Either way, this time around our buying experience has been more of a hassle than the savings that we thought we were getting. This is due in part to the failure for BestBuy to respond to our e-mails on Ebay & the fact that when we called the BestBuy store but we were told that they do not handle issues for the Ebay purchases. Makes no sense.
Anyhow, here are the details of our situation:
We purchased an Asus Chromebook (Ebay auction number {removed per forum guidelines}).
The tracking number ({removed per forum guidelines}) shows that it was delivered on July 21.
However, it's impossible that a package was delivered to our house on July 21, since someone was home all day. There was no doorbell rung. No delivery driver or truck that was seen nor heard. And no package anywhere on our property.
Either way, UPS has been notorious for leaving other people's packages at our door. Trust me, we just had our neighbor's package thrown onto our doorstep this Monday...again!
Therefore, we figured that maybe the UPS driver dropped our package off at someone else's house. So, we have knocked on several doors in our neighborhood to see if we could track down our package. This alone is a supreme hassle, since at each house, you have to keep going back & see if they contacted each of the member of their households to see if they saw/picked up a package.
Anyhow, at first, we just wanted a refund, since we went out & picked up a new tablet this weekend.
However, BestBuy asked us if we would like a replacement sent. We finally agreed since we just wanted to resolve this issue...but then BestBuy never contacted us back & we are in the dark as to what is going on.
Anyhow, this is now our last attempt at trying to contact someone at BestBuy that knows what is going on. If we don't get this resolved to our liking by Friday, then we will just be contacting our bank & allowing them to deal it out with BestBuy.
As for right now, BestBuy has is very rapidly losing our interest in dealing with them again over this issue.
Please reply.
Thanks

Hello K156148,
I get very excited after having placed an order and cannot wait for it to arrive in my hands, so I understand your aggravation at having UPS show the package as delivered and it not be so, having to canvass the neighborhood in search of it, and eventually come up empty handed anyway. I sincerely apologize for this having been your experience. Certainly this was never our goal.
I would like to look into this situation for you, but I was unable to locate your order using the information you provided when you signed up for Best Buy Unboxed. If you will please send me a private message that includes your full name, telephone number, and order number, I will begin my research.
I'm very grateful that you brought your concerns to our attention.
Sincerely,

Similar Messages

Anyone who pre-ordered the 3GS not receive their tracking # yet?

My girlfriend still has not received her tracking number. She pre-ordered the white 3GS last week. I pre-ordered mine at almost the exact time she did, yet I have a tracking # and she doesn't. Could it be possible that both of our orders were combined into the same package since they are getting shipped to the same address?

Mine was the same way until about 20 minutes ago. They sent me the email with the tracking information. They'll get to you. I ordered mine at 6/9/09 at 4:45pm CST if that gives you a time reference.

I bought Creative Cloud but I did not receive my license number

Hello,
I bought CC but I have not received my license number by email. How long have I to wait for it? or what have I to do to receive it?
thanks.

Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
So you need to login with your Adobe ID and password to activate the cloud membership. I mam unable to find any CC order placed under your Adobe Email provided here.
Log out & log back in of the CC Desktop App.
In case it is not signing in successfully please try the following:
I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
   Windows:
   In windows 7 navigate to following location:
     /windows/system32/drivers/etc
   1. look out for "Hosts" file
   2. Open it with notepad
   3. Check if you have any entry for Adobe
   4. Remove the entries and try again launching any product from CC
   Mac:
   1. Please click on "Go" and navigate to /private/etc
   2. Open "hosts" file and check out for any entries for Adobe.com
   3. Remove the entries and save the file
   4. try again launching any product from CC
You can refer :
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
Please let us know if it worked.
Regards,
Rajshree

PO not received but billed and then billed po line cancelled

Dear All,
I came up with one scenario where user has cancelled a po line which was not received but fully billed. This PO was having only one line.
This po was autocreated from purchase requisition. Now user wants to add again same line from PR. but this PR is not available in autocreate pool.
He thought might be PO line was billed so PR is not available in the autocreate pool so he cancelled the invoice created against that PO line. But still PR is not available in autocreate pool and PR shows same PO number associated with it.
Now question is in this scenario how same PR line can be added in the same PO? and
How to deal in this scenario when po has only one line and was fully billed without any receiving and it got cancelled then how we can bring PR in autocreate pool?
Appreciate your answers and advices.....
Regards,
Kutub

Dear Emm,
Thanks for the response and apologies for delay in reply.
It is confirmed that PO line is cancelled.
There are two question now one is how come system is allowing to cancel a PO line which is matched and billed?
second is if PO line is cancelled why related PR is not available in autocreate pool?
We did not checked the check box cancel pr at the time of PO line cancellation.
Appreciate your suggestions, solutions and comments....
Thanks.
Regards,
Kutub

I have to send a picture of something I've bought off eBay,how do I do this

I Have t o send a picture of something I've bought off eBay how do I do this please

Here's a couple of links that explain how to do it. I t seems Ebay's Messages has an option for this:
http://community.ebay.co.uk/t5/Membership-Account/How-to-attach-photos-to-messag e-in-my-problem-case/qaq-p/1577611
http://community.ebay.com/t5/Archive-Photos-HTML/How-do-I-send-a-picture-with-a- message-to-a-seller/qaq-p/5078349

I have a case number but have not received my serial number yet after 4 days. Please help.

I have a case number but have not received my serial number yet after 4 days. Please help.

Do you know where I go to do contact Adobe directly, please?
On Tue, May 5, 2015 at 11:06 AM, Barbara B. <[email protected]>

I paid for the monthly plan but I did not receive the serial number to register the software.

I paid for the monthly plan but I did not receive the serial number to register the software.

there is no serial number used with a cc subscription. you use your adobe id.
go here, Adobe: Creative, marketing, and document management solutions
sign in with the same adobe id used to subscribe. start the download of one of your programs.
that will install the cc desktop app which is used to manage your cc apps,

Item was received without serial number by mistake.

Good Morning;
Purchasing department for one of my
clients added a product managed by serial numbers instead of by batches
in error. Product was received incorrectly, and no serial number was
entered. Now they cannot create a transaction to get this product off
the inventory (credit memo).it is asking for the S# but the item was receive without
serial number.\
I dont know how they were able to enter the AP invoice without entering a serial number, but looks like they did and now they cannot take it out from the inventory.
Thanks in advance
Jenny

Is the item managed by serial numbers "On release" or on "Every Transaction". If it is on release only, it would not need a serial number to be received, just issued.
If this is the case, it can be issued with a dummy number to get it out of stock, then the correction can be made & it can be brough back in correctly.

Did not receive the serial number

I purchased Photoshop CC as a month-by-month membership, but did not receive the serial number. The transaction was done and went through by Paypal. What do I do now to activate the application?

you don't get or use a serial number with cc. you sign in to your cc desktop app with your adobe id.
if you don't have the desktop app, go here and install it, https://creative.adobe.com/
if you already have it installed, sign in with the correct adobe id, Sign out, Sign in | Creative Cloud Desktop app

I did not receive the serial number

I there, my adobe id is
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
I purchase the adobe education one for a year, but I did not receive any serial number so I cannot use the adobe app.

Hi there
Alreay solved
thank you!
Shuming lai
Original Message
Sender:John T [email protected]
Recipient:shuming [email protected]
Date:Thursday, Nov 20, 2014 11:12
Subject:[Adobe Creative Cloud] I did not receive the serial number
I did not receive the serial number
created by John T Smith in Adobe Creative Cloud - View the full discussion
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download install activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6945928#6945928 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/6945928#6945928
To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, "Stop Following"
Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Did not receive the serial number by mail. What should I do ?

Did not receive the serial number by mail by the product I paid and I can not communicate with the company. What should I do ?

Check the email address for your account and make sure it is active.
Try contacting Adobe Support by phone or chat and see if they can assist you.
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

I did not receive my serial number

I did not receive my serial number and it is not showing up in my products and services, even though I paid for it and received an email and it is showing on my bank account statement. Let me know.
Thanks

To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
If you continue to have an issue, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

The serial number on my new boxed photoshop bought from Staples does not match the required number of numbers to install. Help

The serial number on my new boxed photoshop bought from Staples does not match the required number of numbers to install. Help

You’ve posted your comment in the Adobe Creative Cloud forum. Adobe Creative Cloud doesn’t use serial numbers. Does this page help with determining what to do with the number you have:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

After installing asked me a serial number! I have not received any serial number!

hello, I downloaded the CC, and Muse, on my Macbook Pro, after installing asked me a serial number! I have not received any serial number! Just received a thank you email and explaining the first steps to be taken, yet not have the serial number and can not ultilizar Adobe Muse! Already tried all the alternatives that the site offers for troubleshooting and always the pages are unavailable !!!

Hello,
As confirmed by you Muse is asking for serial number on launch. Most of the time this happens because of Hosts file on the machine.
Please go ahead and rename the hosts file on your machine and you should be all set. here are the steps for both MAC and Windows.
Windows:
1. Go to following location. C:\Windows\System32\drivers\etc
2. Rename the file "Hosts" to "hostsold"
3 Relaunch Muse and sign in with your Adobe ID, you should be all set.
MAC:
1. Go to Finder > Go > Go to Folder
2. Type /etc and hit Return
3. Rename the file "Hosts" to "hostsold"
4. Relaunch Muse and sign in with your Adobe ID, you should be all set.
Regards
Vivek

Hello me my adobe cc expired and I have already paid and I have not received my serial number, who w

Hello me my adobe cc expired and I have already paid and I have not received my serial number, who would wonder about that.

Hi GreenhatDesarrollo ,
For Creative cloud applications to work you dont need a serial number . CC works on the basis of your Adobe Id & Password so in our case right now I would request you to kindly launch the product and wait for the trial message to come up . Once you have the trial message up , kindly click on Licensing This software and then use your Adobe id & Password that we have used to purchase the creative cloud .
Kindly let me know if this works fine for you or if you require any further support from our side .
Cheers,
kartikay Sharma

Bought off Ebay: Item Not Received but Tracking Number shows delivered

Similar Messages

Maybe you are looking for