Bought PE 13, installation and registration OK. Want to access 'Help / first steps...(as well as the other options): always get message: no connection to the Internet. Which is obviously not true!!

I can only repeat: I Bought PE 13, installation and registration OK. Want to access 'Help / first steps'...(as well as the other options): always get message: no connection to the Internet. Which is obviously not true!!
hakune
P.S. the way to get through to be able to post my problem is not very userfriendly.

Pe won't contact net please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error between the computer and our activation servers.

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I bought a cd with Lightroom 5. After installation and registration I am not able to use 'help' function and I cannot update the software. I anyone able to give me a hint how to handle it? Thank you ind advance Karl

I bought a cd with Lightroom 5. After installation and registration I am not able to use 'help' function and I cannot update the software. Is anyone able to give me a hint how to handle it?
Thank you in advance
arl

Hi Keith, sorry for my late reply.
Surely I am able to connect to the help function when Icontact the website
of AdobeLR5.The problem is as follows,
When I open LR5 on my computer and work with it and try to open the help
function in the software, I don't get it.
When I bought the CD I was naiv enough to believe that I get an independent
working software. I learned in the meantime, that the seller does not allow
to work with, without being connected to them.
I don't believe that I am paranoid, but I like to buy something and use it
without to inform the supplier that I do it. Otherwise I could have bought
the license fpr LR5 via internet.
Best regards
Karl
2015-01-02 13:42 GMT+01:00 kglad <[email protected]>:
I bought a cd with Lightroom 5. After installation and registration I
am not able to use 'help' function and I cannot update the software. I
anyone able to give me a hint how to handle it? Thank you ind advance Karl
kglad <https://forums.adobe.com/people/kglad?et=watches.email.outcome>
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reply on I bought a cd with Lightroom 5. After installation and
registration I am not able to use 'help' function and I cannot update the
software. I anyone able to give me a hint how to handle it? Thank you ind
advance Karl
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HT203167 Hello I've recently just bought a new iPhone and i am wanting to transfer all my music that i habe bought from my old one onto the new one. I've gone onto iTunes and tried to download them all again but it wont let me?

I've recently just bought a new iPhone and i am wanting to transfer all my music that i habe bought from my old one onto the new one. I've gone onto iTunes and tried to download them all again but it wont let me?

What happens when you try to redownload them ? What you can re-download (the types of content that you can redownload varies by country) will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes, and the Purchased tab in the iTunes store app on your iPhone (and similarly for apps in the App Store app). If you still have your old phone then you should be able to copy your iTunes downloads from it over to your computer's iTunes via File > Devices > Transfer Purchases

I've recently change my Apple ID email so I've recently went to the App Store to download some apps that I've bought a while ago and none of them are showing. I've also searched for the app and wants me to buy it again.

I've recently change my Apple ID email so I've recently went to the App Store to download some apps that I've bought a while ago and none of them are showing. I've also searched for the app and wants me to buy it again.

Do you remember the old Apple ID and password? If so try using that.
Otherwise contact support at the App Store:
OT

I have 12 core with Quatro 4000 and 5770, I want to use dual monitor setup, monitors are NEC with Spectraview-II. How do I connect? 4000 only has 1 Display Port and 1 DVI. 5770 has 2 of each, if I use both 5770 Display Ports, does the 4000 contribute?

I just bought a 12 core with Quatro 4000 and 5770, I want to use dual monitor setup, monitors are NEC with Spectraview-II. How do I connect? 4000 only has 1 Display Port and 1 DVI. 5770 has 2 of each, if I use both 5770 Display Ports, does the 4000 contribute any work at all? I read where on a PC they would work together, but on a MAC they do not.
I read that Display Port has higher band width than DVI, NEC monitors for best performance they recommend using DIsplay Port.
When I was setting this up I looked at a Nvidia Quadro 4000, unfortunately it was for PC, it had 2 Display Ports, in the Mac version they reduce it to one. I did not think there could be a difference.
Mainly want to use it for CS6 and LR4.
How to proceed???
I do not want to use the Quadro 4000 for both, that would not optimize both monitors, one DP and 1 DVI. Using just the 5770 would work but I do not think the 4000 would be doing anything, and the 5770 has been replaced by the 5870.more bandwidth.
Any ideas, I am a Mac newbie, have not ever tried a Mac Pro, just bought off ebay and now I have these problems.
As a last resort I could sell both and get a 5870. That would work, I'm sure of that, it's just that I wanted the better graphics card.
Thanks,
Bill

The Hatter,
I am a novice at Mac so I read all I can. From what I understand the NEC monitors I bought require Display Port for their maximum performance. The GTX 680 only has DVI outputs. Difference from what I understand is larger bandwidth with the DP.
You said I have the 4000 for CUDA. I am not all that familiar with CUDA and when I do read about it I do not understand it.
A concern I have is, that if I connect the 2 high end NEC monitors via the 5770, using it's 2 Display Ports I would have nothing connected to the 4000. Is the 4000 doing anything with nothing connected? I read where in a PC system the 2 cards would interact but in a Mac system they do not.
Bottom line, as I see it, the 4000 will not be useful at all to me, since I want a dual monitor set-up.
So far the 5870 seems the best choice, higher band width than the 5770, and it has 2 Display Ports to optimize the NEC monitors.
I'm not sure how fine I am splitting hairs, nor do I know how important those hairs are. I am just trying to set up a really fast reliable system that will mainly be used for CS6 and LR4. Those NEC monitors are supposed to be top notch.

I recently bought a new PC and when I transferred my photos a number of them became distorted- the top half was ok but the bottom half were color shifted. Also a number of them the top and bottom don't line up. How can I fix this?

I recently bought a new PC and when I transferred my photos a number of them became distorted- the top half was ok but the bottom half were color shifted. Also a number of them the top and bottom don't line up. How can I fix this?

Hi, I see I haven't had any responses but these problems haven't been fixed.
I still haven't been able to transfer purchases from my phone to my comp so consequently have stopped purchasing on my phone.
I bought a couple of albums recently via itunes on my comp, and tried to tranfer them to my phone via a playlist, but the sync often crashes. One album transferred except for one song, and the other hasn't at all. What happens is that when I autofill from a playlist it often hangs for ages on the first song and then I have to quit the application altogether as nothing happens for ages. Basically, the whole Itunes software freezes.
After this I find it hasn't transferred any songs, but they do appear greyed out on my phone, which means it has transferred some basic data such as the titles, but not the song itself. When I try to repeat the process to complete the transfer Itunes tells me that it can't transfer because the songs are already on the phone, but they are not!! I can't click or remove on the greyed out items, so now I have a couple of almost full albums on my computer that I can't tranfer or install on my phone, and a whole bunch of greyed out songs on my phone that I can't play or remove!
The rest of the problems as above still stand. I downloaded the latest itunes OS updates but nothing's changed. I haven't done the very latest iphone update yet though because it says you need to make sure your stuff is backed up, and I don't want to lose the purchases I made on the phone that I can't transfer to my comp. I'm planning on uninstalling itunes completely and reinstalling but I have little faith that this will fix the issue.
Can someone please help at all?? I'm so sick of this!

I have iphone 4s from japan which is a carrier locked (kddi ) it has ios 5.1.1 and now i want to upgrade to ios 6.Can i do the software update or it will cause any harm???

i have iphone 4s from japan which is a carrier locked (kddi ) it has ios 5.1.1 and now i want to upgrade to ios 6.Can i do the software update or it will cause any harm???

If you have a Japanese iPhone and are using it with any carrier other than Softbank or AU, then it was hacked, since as the others have said neither of those carriers unlock iPhones. Therefore if you upgrade iOS or restore your iPhone, it will lock back to the original carrier and be unusuable with your current cell provider.
We cannot help you with jailbroken iPhones. You'll have to look elsewhere for further assistance.
Regards.

Just bought an apple tv and it wont stream music from my imac. when i click on the apple tv music icon it goes straight into the itunes store and so i can only access the music i have bought from itunes not the music i have stored in itunes on my computer

i just bought an apple tv and it wont stream music from my imac. when i click on the apple tv music icon it accesses the itunes store and brings up only that music i have purchased from apple instead of all the music i have stored in itunes on my imac.

The music icon will only access your purchased music. You need to go to the computer icon. It must be on and running iTunes, and home-sharing enabled in order for it to be accessible to Apple TV

I have just bought an iPad mini and to transfer my contacts,music etc via iTunes on my PC, the PC crashes - is this because of the different operating systems?

Can anyone please help

Hi Pa23from Argyllshire,
This error: I have just bought an iPad mini and to transfer my contacts, music etc via iTunes on my PC, the PC crashes should not occur.
The best guess is this crash is caused due to an issue with the PC.
Make sure your iPad is updated to the latest operating system: iOS 7.0.4 and make sure iTunes is updated to iTunes 11.
iTunes 11 is optimised for iOS 7, so if you have an iOS 7 device and non iTunes 11 computer, life would be hard.
Try to update iTunes to 11.1.3 from: http://www.apple.com/itunes/download/
Even try uninstalling iTunes and then re-installing. iTunes will not lose any of your iTunes songs when your un-install it as iTunes stores every media item in a folder found in (or around): C:\Users\NAME\Music\iTunes
Obviously iTunes and iDevices work best using Mac iTunes however; iTunes 11 and iOS 7 iPad Mini should work fine.
In summary possible solutions:
1.       Update iPad Mini to iOS 7 or better (iOS 7.0.4)
2.       Update iTunes to iTunes 11.1.3
3.       Restart both PC and iPad
4.       Uninstall iTunes from PC
Many Thanks, Happy New Year and I look forward to hearing from you regarding this crash!
iBenjamin Crowley

HT1212 my ipad is disabled permantly and i dont want to loose my pictures i keep going through the 5 steps and each time it says "itunes cannot connect to ipad because it is locked with a passcode" WHAT DO I DO PLEASE HELP ME. thank you. sorry about spell

my ipad is disabled permantly and i dont want to loose my pictures i keep going through the 5 steps and each time it says "itunes cannot connect to ipad because it is locked with a passcode" WHAT DO I DO PLEASE HELP ME. thank you. sorry about spelling.

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. If you did not do step 4 properly, start all over again.

Trying to reinstall Acrobat Pro X from disc onto win 8.1 system. (Previous installation got corrupted) Continually getting message 'Acrobat has detected another process which has not yet completed-'. Have now closed system both cold (full shutdown) and wa

Trying to reinstall Acrobat Pro X from disc onto win 8.1 system. (Previous installation got corrupted) Continually getting message ‘Acrobat has detected another process which has not yet completed…’. Have now closed system both cold (full shutdown) and warm (restart) over 10 times. Every time I go to reinstall I get message.

I would run http://labs.adobe.com/downloads/acrobatcleaner.html and delete any Acrobat folders that have been created, then try again. Be sure to log in as the administrator and disable anti-virus when you have problems like this.

I updated my iMac to Mountain Lion and when I want to fit my screen view... in the last version I had to examples where I could choose wide after format but I miss that function now in Mountain Lion. Can anyone please help me???

I updated my iMac to Mountain Lion and when I want to fit my screen view... in the last version I had to examples where I could choose wide after format but I miss that function now in Mountain Lion. Can anyone please help me???

I'm sorry for my bad english, my problem is that I want the program I open in a new window to be avilable in full screen mode. Before I uppdated my os to Montaine Lion I could choose wide under screen in settings. I'll take an ex for you. When I play poker online I want to see the tabel in full screen but I don't manage to fix that. Do you Sir have any idea???

I just bought a ScanSnap scanner and it came with Adobe Acrobat Standard for Windows - but I have a Mac - can I get the Mac version?

I just bought a ScanSnap scanner and it came with Adobe Acrobat Standard for Windows - but I have a Mac - can I get the Mac version?

Hi Dcee3,
Acrobat Standard has not been developed for Mac platform so Mac version is not available. It can only run on windows machine.
Regards,
Anand

HT4623 I cannot turn off the passcode which I do not want on my ipad. I keep getting the message "ipad is disabled" I have tried to enter the passcode that I entered when I updated to iOs7 and cannt get to the settings page. Can someone help me?

I cannot turn off the asscode which I do not want on mhy ipad. I keep getting a message "iPad is disabled". Yesterday, I updated to iOS7 and was asked
to enter a 4 digit passcode and now I type in the 4 digits and the ipad will not accept it. I want to get to the settings page. Can someone help me?
Thanks.

hope you didn't have GREEK keyboard selected
If you did APple do not want to know that their upgrade has trashed your ipad
search on ios 7 ipad greek keyboard
to see other sufferers - if you had a greek keyboard then you need to set it to english/french etc
to do that you need to unlock your ipad
to unlock your ipad you need to re-set your keyboard
to do that you need a greek keboard
to get your greek keyboard back you need to unlock your ipad
and so on and son
thank you apple

I uploaded music in the match and when i want to play it in my phone, some of the tracks appear blocked (blanked) and a few not. When I'm connected through a wi fi spot, i can play all of the tracks. Help!

I uploaded music in the match and when i want to play it in my phone, some of the tracks appear blocked (blanked) and a few not. When I'm connected in a wi fi spot, I can play all of the tracks. Help please.

Hi,
You need a wifi connection to stream. Previously played tracks appear in a temporary cache which allows them to be played again when yOu have no wifi..
You can either predownload selected tracks or use cellular data.
Jim

Bought PE 13, installation and registration OK. Want to access 'Help / first steps...(as well as the other options): always get message: no connection to the Internet. Which is obviously not true!!

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