Bought photoshop and gets half way through downloading and my macbook crashes.

I have bought Photoshop after using a trial. I uninstalled the trial and everything to do with it and yet when it comes to downloading Photoshop through creative cloud it gets part way through and my whole macbook crashes. I'm wondering whether this is my macbook or photoshop?

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

  • Creative Cloud Installer gets half way through downloading the desktop app then just disappears, without downloading, why is that?

    Creative Cloud Installer gets half way through downloading the desktop app then just disappears, without downloading, why is that?
    I have recently purchased a student subscription to the 'complete package', my credit card was charged.  Then I download the Creative Cloud Installer from the website, that's fine, then I double click the Creative Cloud Installer as per instructions, it starts downloading the desktop app, but only gets to about halfway then just disappears. 
    I've tried using both safari and chrome, restarting my computer, but neither has worked.
    I have noticed that the website will not keep me logged in for long either, it keeps switching to BUY instead of DOWNLOAD. 
    Any ideas?

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • TS1424 My film I rented from iTunes has frozen half way through downloading and won't finish downloading, any ideas?

    My film I rented from iTunes has frozen half way through downloading and won't finish downloading, any ideas?

    TRy to close itunes by double tapping the home button then slide up all of the open apps and try again.
    another option is to turn off your ipad, logout from your itunes account and try again downloading the movie. If it still gives you error, call apple support and ask for itunes agent to see if there is something wrong with the movie you are trying to download

  • Trying to buy extra storage but I get half way through process and am sent back to the beginning

    I Am trying to buy extra iCloud storage , I complete form put in card details , press buy and then it asks for card details again I cannot get past that stage

    Hi Renaissnce1950,
    If you are having issues upgrading your iCloud storage, you may find the following article helpful:
    iCloud: Troubleshooting storage issues
    http://support.apple.com/kb/TS4009
    Regards,
    - Brenden

  • Cannot update and download ios 5 to iphone 4 or ipad...everytime i try i get half way through a 2 hour download for it to say "network connection timed out" what do i do to download

    cannot update and download ios 5 to iphone 4 or ipad...everytime i try i get half way through a 2 hour download for it to say "network connection timed out" what do i do to download

    When you get anything that says your network connection timed out it either means you lost internet connection or there is something blocking the connection between the computer and the servers that it is trying to connect to.
    If you have a solid internet connection and can browse to websites fine it's either an anti-virus program or a firewall on the computer OR a firewall in the router's settings that you use to connect to the internet.
    Reconfigure any security software to allow Apple's servers to pass.
    Useful information for configuring your security software:
    IMPORTANT: iTunes must be allowed to contact Apple using the following ports and servers:
              ▪          port 80
              ▪          port 443
              ▪          phobos.apple.com, deimos3.apple.com, albert.apple.com, gs.apple.com, itunes.apple.com, ax.itunes.apple.com, ax.init.itunes.apple.com, ax.phobos.apple.com.edgesuite.net
    iTunes uses well known ports and these ports may need to be opened for iTunes: 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999.
    iTunes also contacts VeriSign servers during an iPhone restore and activation:
              ▪          evintl-ocsp.verisign.com
              ▪          evsecure-ocsp.verisign.com
    For more information see Update and restore alert messages on iPhone and iPod touch
    Temporarily disable or uninstall your security software
    If the current available version of your security software is incompatible with iTunes, you can disable the security software and test if it is the source of the issue. It might also be necessary to temporarily uninstall security software after making sure you can reinstall it and note any required licenses. A temporary deinstallation might be required because parts of some security software remain active in the background though they appear to be deactivated.
    To reduce any security risks that security software is designed to prevent, consider making sure all files needed to reinstall it are available and disconnect network connections before uninstalling security software. Should this not be possible, such as if a download without active security software is required, that required step should be the only process completed without security software. For assistance in checking your configuration, disabling, or uninstalling your security software, please contact the manufacturer.
    Once disabled or uninstalled, perform only the steps required to verify your issue has been resolved. Complete whatever update, restore, syncing, back up, activation, or other task you were troubleshooting. Once that task is complete, install and configure compatible security software to ensure your PC is protected.
    If it isn't a program or software on the computer contact your Internet Service Provider and/or Router Company to configure or disable the firewall in the router settings.
    To isolate the issue to this you can also try disconnecting the router and plugging your computer directly in to the modem but this does not help for troubleshooting time-out issues directly on any apple mobile devices only if you are syncing or going through iTunes on the computer.

  • 10.6.8 update won't install gets half way through then just freezes spinning beach ball for 4 hours any ideas y. Tried and restarted 3 times already does the same thing each time have to hold down the power button to restart

    10.6.8 update won't install gets half way through then just freezes spinning beach ball for 4 hours any ideas y. Tried and restarted 3 times already does the same thing each time have to hold down the power button to restart. Anyone can help

    Ok will check, as of right now I have 82.57gb free, that's plenty of space will check the disk though using disk utility. Also I am now downloading the update from the apple website instead of going through software update

  • I was now downloading Mt. Lion on my macbookpro and about half way through it gave an error message for the second time. It won't restart!!!! Help???

    I am trying to download Mt. Lion on my macbookpro and about half way through it gives me an " an error has occured" message. This is the second time!!. How do I restart the down load??? Normal app store route does not work???? or get a cd..

    3194
    See the actions for that error here:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    iPhone Error 3194 - How to Fix iTunes Error 3194?
    Fix Error 3194 from iTunes during iPhone restore

  • Updated iPad 1 to IOS 5. When trying to restore my iPad from my backup it gets half way through and the iPad reboots and iTunes says "An error occurred while restoring this iPad (-1)"

    Updated iPad 1 to IOS 5. When trying to restore my iPad from my backup it gets half way through and the iPad reboots and iTunes says "An error occurred while restoring this iPad (-1)"
    I have tried to restore my contacts and company data at least 20 times and every time half way through THE iPAD REBOOTS! When it boots back up it is at the brand new iPad screen.
    This makes me angry as I do not use the iPad for fun and games. I use it for business. My company data and records for the last year are gone. ALL of my out standing customer invoices are gone. ALL payments received are gone! ALL Business contacts and emails ARE GONE! All my company, personal email accounts and settings ARE GONE!
    What am I supposed to do now? In 6 hours I have to get on the road and conduct business with a empty blank factory out of the box iPad. How am I supposed to know who owes me money or who has paid their bills Apple? All of my meetings and calendar dates are GONE!
    Everything was supposed to be backed up and restored after the update!
    Question???WHY DID YOU MAKE THIS UPDATE WIPE OUT ALL SETTINGS AND APPS ON THE iPAD??? All the other updates left everything on the iPad intact and ONLY upgraded the IOS,and when it was done everything was still there.
    Yes! I have done everything. Rebooted computer, checked for updates, Hard booted iPad, Factory restored iPad to ios 5 twice, tried every usb port I have, unplugged all other usb components.
    Everytime half way through "Restoring iPad from backup..." The iPad turns off shows a spinning circle then shows the Apple logo and takes me to the brand new iPad setup screen.
    Apple, you have no idea the level of stress you have created today.....

    Check the console app to see if there are any error messages. I had one app showing an issue (Pet Hotel) the error was (truncated):
    ERROR: Restore message response: 102 rename error: File name too long (63) at path "/var/mobile/Library/SafeHarbor/com.pocketgems.tappethotel/Container/Documents/ savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHis tory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGa meHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/sa vedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHisto ry/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGame History/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/save dGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory /savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHi story/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedG ameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/s avedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHist ory/savedGameHistory/1313349538-pocket_gems_crash_report.txt" (MBErrorDomain/102)
    I manually snyc'ed that particular app and then re-ran the restore and am now the proud owner of a working iphone. Not sure it is the same problem or app but looking in the console was the key!

  • I have recently purchased a refubished imac 3.06 ghz intel core 2 duo and I'm trying to install logic 7.2 on this machine. I get half way through the content install and it crash's  . I have it installed on an older Imac and it works fine.  Is there any e

    I have recently purchased a refubished imac 3.06 ghz intel core 2 duo and I'm trying to install logic 7.2 on this machine. I get half way through the content install and it crash's  . I have it installed on an older Imac and it works fine.  Is there anybody out there that can help me figuire outhow to make this work?

    See:
    Mac Maintenance Quick Assist,
    Mac OS X speed FAQ,
    Speeding up Macs,
    Macintosh OS X Routine Maintenance,
    Essential Mac Maintenance: Get set up,
    Essential Mac Maintenance: Rev up your routines,
    Maintaining OS X, 
    Five Mac maintenance myths, and
    Myths of required versus not required maintenance for Mac OS X for information.

  • TS1587 my machine starts , gets half way through boot up, and then crashes, any ideas?

    my imac turns on, gets half way through booting up, then just stops.
    any clues?

    So, as per > Intel-based iMac: What to do if your computer won't turn on you have reset the SMC and Reseated your RAM...?
    If so, then perhaps you need to replace the RAM with new modules.
    To find out for sure, run the Apple Hardware Test as per > Using Apple Hardware Test

  • Half way through update and shuts down?

    My mac gets half way through an update and then shuts down, suggestions anyone?

    Hi WSMW,
    If you are having issues with an OS X update, you may want to take a look at the troubleshooting steps in the following article (it specifies 10.6 and earlier, but the steps should be similar for all OS updates):
    Apple Support: Troubleshooting Mac OS X installation and software updates (Mac OS X v10.6 and earlier)
    http://support.apple.com/kb/TS1394
    Regards,
    - Brenden

  • Please Help. Photoshop installation failed half way through

    Initially I had downloaded the photoshop CC2014 trial once, I paid I wanted the CC version because I need the oil paint function which was taken out on the CC2014 version, so what I did is uninstall the CC2014 which was installed and working and proceeded to install the CC version but midway through installation it kept failing and telling me to restart my computer, I have done that at least half a dozen times, plus I've also tried the following:
    > I uninstalled every adobe app I had including CC
    > I have used the Adobe Creative Cloud Cleaner tool app
    > Have restarted my computer so many times I lost count and I still get the same error, half way through the installation process
    > And now the same thing is happening when I try to reinstall illustrator, this is a nightmare!
    BTW I'm not running any other software while doing this and have turned off the fire walls
    I'm on an Imac OS X version 10.9.5
    Please help I've spent so manny hours trying to solve this, it's driving me crazy and need to complete some work in photoshop I have deadline.
    Latest log report: 10/11/14 19:54:40:043 | [ERROR] |  | OOBE | DE |  |  |  | 128135 | ASU has quit unexpectedly.
    they all say the same

    Tat7 I would recommend reviewing your installation log files for actionable error messages.  You can find details on how to locate and interpret your installation logs at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post any additional errors you locate to this discussion.

  • HT201272 songs quit half way through playing and next song begins

    I just downloaded an album and each song quits half-way through and the next song begins  playing on pc computer

    Other people have been having similar problems with songs over a number of days.
    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
    If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link.

  • HT201263 my iphone 3g is coming up with an error message once it gets half way through the restore it says error phone cant be restored anybody know how i fix this

    i have been trying to update my iphone and when i tried to do so it said i needee to restore it first so tried this and since my phone just has the usb icon and itunes showing on it wont turn on or anything and half way through restore it comes up with an error message saying it cant complete it anybody know how i fix this please doin  my head in

    We aren't Apple, just users like you volunteering to help other users with problems. Threatening to go to Samsung doesn't mean anything to us. What troubleshooting have you tried so far?

  • Half way through an update the phone crashed and now needs restoring. Is there anyway I can restore without losing my data on it?

    Half way through updating my software I experienced an error and now advises that I need to restore my iphone. On the front of the screen the itunes symbol showing the charger needs to be plugged in. Is there any way in which I can access my photos and music that is/was on the phone?

    In recovery mode, all the data on iPhone is gone.
    After recovery you can try restore from backup if there's one.

Maybe you are looking for

  • Problem calling BPEL process using apache axis client

    We have a BPEL process which we are trying to call from apache axis client. The problem is when we execute "call.invoke(new Object[] { xmlStr }) ", it adds an "argo" element to the message, and the xpath is unable to evaluate the message. We are able

  • RMAN Clone Errors

    Hello, We use Commvault for our backup software. I can successfully clone one application's PROD instance on server1 to TEST on server2. However, for another application, attempting the same process of cloning the app's PROD instance on server1 to TE

  • I have a program that requires a Java plugin version 1.6.0_17 can you tell me where to find it?

    I need this particular version, but have no clue how or where to find it. I am operating under Windows 7 currently. Can someone point me in the right direction?? Thanks in advance1

  • Charset Problems when sending to database

    Hi everyone, I have a form connected to a mysql database (via a php file). People fill out the form and send the values via a button to the database. Works just fine, but when it comes to special characters like German ÖÄÜ it saves values like ü in

  • SVT: limits not visible in CBRC20 (wrong color of light)

    Hi, we are running a pilot project for SVT. It's working quite nicely but we do have an issue regarding the color lights in CBRC20. We see red colors although we have maintained a tonnage band in the property tree and the tonnage band is also shown i