Bought photoshop on the adobe online however lost the serial number

so this time last year i bought the photoshop lightroom online and updated my macbook and lost the serial number help!

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Similar Messages

  • I bought photoshop elements, the serial number comes up as invalid. I know its right. .what do i do?

    I am having trouble installing Photoshop Elements 12.  I get to the screen where I can input my serial number and it says it is invalid.  in fact the number on the box and the receipt which also has the serial number on it match perfectly but they seem to be one number too long than what can be inputed.  What is wrong??  I don't know what to do!

    If you bought a boxed product then the serial number should be inside the box in the CD sleeve (this is exactly 24 characters long - 6 x 4).  See this picture:
    If, on the other hand, you have an insert in the box rather than a serial number then you have what is called a Redemption Code.  See this picture:
    If this is the case then you need to redeem your code for a real serial number:
    <http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct>
    If none of the above then clearly there isn't a real solution.

  • Just bought iworks and the serial number is not working. help!

    just bought iworks and the serial number is not working. help

    How did you buy iWork (no 's', capital 'W')?
    If you downloaded the trial version earlier, and have since purchased a serial number, iWork will ask you for the number the first time you launch one of the iWork applications after the trial period ends.
    If you bought a retail box, or bought the individual applications through the Mac app store, no serial number is needed, but if any part of the trial version is still installed on your computer, you'll get a request to enter a serial number before proceeding.
    In the last case, you must delete all traces of iWork and it's applications (but not the documents that you have created and saved), then reinstall the purchased versions from the DVD or from the app store.
    For the simplest and most efficient means of deleting the trial version, go to Yvan Koenig's iDisk, then to:
    for_iWork > iWork 09 > uninstall iWork 09.zip
    Unzip the file, open with Script Editor and run.
    Regards,
    Barry

  • Where or where is the serial number?????

    I cannot install my photoshop without the serial number.  I bought this is at Best Buy and there is no serial number on the back of the DVD case, the link that is given www.adobe.com/go/getserial is a broken link and there is nothing when I got to "About photoshop" on my Mac.  Any suggestions of where to go or how to find it??? This should NOT be this difficult.  I was so excited to get this now I am just super frustrated and angry!

    See this Adobe document:
    http://helpx.adobe.com/photoshop-elements/kb/serial-number-retrieval-process-faq.html
    Ken

  • How do I know if my iPhone was 32G or 64G with the serial number?

    My iPhone was broken (couldn't it turn on) and Apple gave me a new one which is 32G, but I remember the one I bought was 64G. Can I find out which model I bought by knowing the serial number? Thanks!

    Nowhere on line that I know of, no. It's possible that if you call Apple Support and give them the serial number of your original iPhone, Support could look up the configuration. Or you can look on the original receipt.
    Regards.

  • Hello I have lost my serial number for adobe photoshop elements. Bought from John Lewis last month. I did have it installed but had to uninstall but cannot find the any of the packaging etc plus did not register. What is the best way of getting it install

    Hello I have lost my serial number for adobe photoshop elements 13. Bought from John Lewis last month. I did have it installed but had to uninstall but cannot find the any of the packaging etc plus did not register. What is the best way of getting it installed again/replacement? Thanks

    Do you have the receipt? If you have proof of ownership, you _may_ be able to persuade Customer Support to help you out.  I imagine you would need to scan and email that proof if it works at all.

  • I bought Lightroom 3 or 4, can't remember which, as an online download. I then upgraded to 5 with a CD. I registered the upgrade on my Adobe account and that's where the serial number is. I just bought a new iMac and am trying to install Lightroom. The sy

    I bought Lightroom 3 or 4, can't remember which, as an online download. I then upgraded to 5 with a CD. I registered the upgrade on my Adobe account and that's where the serial number is. I just bought a new iMac and am trying to install Lightroom. The system is asking for my original serial number which I don't have. The point is. If I have the upgrade registered with my Adobe account, shouldn't that be proof that an earlier version was on my computer??? I'm really stuck. Need some advice! Thanks
    Linda

    Hi John,
    Thanks for your response, but if you read my first mail, it's the original serial number that I don't have. I bought the original LR as download and have misplaced the serial number. Is there any way to find it???
    Linda

  • I bought the Adobe student version of Photoshop and Premiere Elements a few months ago - and now I am trying to use it, and the serial number that I have is incorrect - or it is only the registration number or something? It says I should have been sent an

    I bought the Adobe student version of Photoshop and Premiere Elements a few months ago - and now I am trying to use it, and the serial number that I have is incorrect - or it is only the registration number or something? It says I should have been sent an email with the serial number once the product was registered - But I never received this email. If anyone is able to help me with this issue - that would be great. the registration number is: PEPEP6-5578-6450-8871-9107  I am using a windows based system

    If I were you I would first make sure CS6 was deactivated or signed-out. Then download Adobe's cleaner and remove cc, CS6 and any other creative  application installed including Creative Cloud desktop application.  Then install CS6 and use your CS6  serial number during the install to activate CS6 standard or extended which ever the serial number is for.   CS6 Version 13.0 should the be activated. That level of CS6 is extremely bug ridden so be sure to the use CS6 menu Help>Updates to get CS6 updates.  Windows should update to version 13.0.1.3 Mac to version 13.0.6.  Not Subscription CS6 version 13.1.2...
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • I have transferred my daughters Photoshop CS6 from her old MBP to her new MBP.  I bought it with as a student software, and we don't have a copy of the serial number, or the confirmation email from Adobe.  How do I get this resent?

    Hi all
    Last year I bought Photoshop under a student licence; my daughter is still a student, but we've had to replace her MBP.  I've transferred the application successfully, but now its asking for the serial number again - we didn't keep the email that had the serial number.  How do I get it resent?
    Regards
    Martin

    You will have to see if the folks in Adobe chat can help you.
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I just bought a adobe photoshop elements 12 for windows in the store , why the serial number on the box is invalid ?

    i just bought a adobe photoshop elements 12 for windows in the store , why the serial number on the box is invalid ?

    Hi,
    Does your serial number have 24 digits starting with 1057?
    Note: Please don't quote your number as this is a public forum
    If your number is not like that it may be a redemption code. See if the following helps.
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    If you need help in finding a serial number inside the box, please see here
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    If you still need help, then you will have to contact Adobe. Look at the end of the page I first gave and you should see "Still need help" - click on that.
    Good luck
    Brian

  • I bought Adobe Design & Web Premium CS6 from an online store. I try to install the program but it pup out said to Adobe support manager. I try to key in the serial number but always fail. Could you tell me what should I do? Thanks!

    I bought Adobe Design & Web Premium CS6 from an online store. I try to install the program but it pup out said to Adobe support manager. I try to key in the serial number but always fail. Could you tell me what should I do? Thanks!

    using Google to read reviews, I would not buy from that site Google
    added... click the google link I provided and do some reading about that site
    When you buy from another site instead of direct from Adobe you need to check first to be sure the site is an authorized reseller (such as Amazon)
    You are now going to have to get support from the place you bought if the serial number you were given by that site does not work

  • Hello, I recently bought a computer and I have installed adobe photoshop ellements 12 license, but the serial number is not valid what can I do?

    Hello, I recently bought a computer and I have installed adobe photoshop ellements 12 license, but the serial number is not valid what can I do?

    Moving this discussion to the Downloading, Installing, Setting Up forum.
    Adobe potoshop elements are you able to register the serial number at http://www.adobe.com/?  You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

  • I Purchased the Adobe Photoshop Cs6 edition however the serial number emailed to me is not working

    Hi, I was wondering why my serial key is no working for me when i put it in the slots? i have tried to do everything possible but nothing has been working out so well. i just bought the program today and i folowed every instructions it told me to do but nothig is seem to be working. the only problem i am having is the serial key to activate the extended verison isnt working. i have tried to make a new account but that didnt work at all. if you can please get back to me that would be great.

    Did you purchase the software from Adobe?  If so please see http://forums.adobe.com/message/3987968#3987968?promoid=KBHJW for information on how to locate the serial number under your account.
    If you did not purchase the software from Adobe you can also register your software on http://www.adobe.com/.  This will help confirm that the serial number you received is valid.

  • I bought adobe photoshop elements 13 and premiere elements 13, I downloaded photoshop but I can't download premiere. I have the serial number, I have the registration but I can't find where to try to download my product again. Somebody can help me? Thank

    I followed the instructions in order to download my products but after the downloading of photoshop I've been able to downloader the premiere elements 13.
    My account show the serial number and the registration of the product but I can't find where I can try to donwnload it again.  ???

    Please use the below link to download Premiere elements 13 application
    Adobe - Download free trial version Adobe Premiere Elements 13 | Adobe
    Download the trial version from above link and enter the serial number. It will convert to full version

  • I just bought Adobe Photoshop Elements 12. Where can I get the serial number to set it up?

    The serial number is not on the box.

    Serial numbers are never on the box;  They are normally inside the box for security reasons and they should be on the CD sleeve as shown in this picture:
    Some big stores in the States normally insert a leaflet inside the box with a Redemption Code on it as shown in this picture:
    If you have a redemption code then you need to go to this link and redeem it for a real serial number:
    <http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct>

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