Bought PSE13, the box has activation code but it says enter a valid serial number

I bought PSE 13 in box with a CD. It has an activation code but it says to get a serial number on www.adobe. When I open my account, it says add a new product then enter code, I enter the 24 digit code (alpha and numbers) i have on a card in the package but it says the number is not valid. What can I do to install my new software ? Pierre

Thanks, unfortunately, I already followed that procedure as it was written on the box containing the disk.
A card inside the box said : obtaining the serial number : 1) go to ... www.adobe.com/go/getserial (OK done) 2) use the code joined (a code included is written "ACTIVATION CODE") 3) note the serial number that will appear 4) use the serial number.
The procedure shows : Register your product at Adobe (OK I clic) then it opens my account, it says (plus) + Register new product : (OK, I clic)   then appears : "Enter your product serial number,  since I dont have the SERIAL number, that I'm supposed to receive, I enter the Activation code : 55Y3- C4A2 etc   maybe the problem is this, but I doubt : there is a 4 digit like this : 78O(O with a cross bar)D and next - 6F80 (look like zero, without the cross bar)- then 4 other digits.  then it shows in blue color : Please enter a valid SERIAL number.  I have tried 0 (zero) and o (letter O) nothing works.  What I dont understand is that it is supposed to give me the serial number and why is it asking me ? I tried different manners
. I tried to get support on the week end it said mondy to friday, OK I treid this afternoon it was written : no chat available)
So I tried the forum expert.  I had already version 12 with my PC, but I wanted to avoid problem so I bought a new version 13 for my Mac. Pierre

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